Junior Suite, 1 Bedroom, City View
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Reviews of Golden Legend Diamond Hotel

3 out of 5
Golden Legend Diamond Hotel
18 Chan Cam Street, Hoan Kiem District, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 97 out of 130 reviews" "
Rating 8 - Good. 27 out of 130 reviews" "
Rating 6 - Okay. 5 out of 130 reviews" "
Rating 4 - Poor. 1 out of 130 reviews" "
Rating 2 - Terrible. 0 out of 130 reviews" "

9.4/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely nice and helpful. Room is adequate, clean, comfortable. Very nice overall.
Stayed 1 night in Feb 2024

10/10 Excellent

Esther Helene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful staff. Good breakfast. Comfortable bed and clean rooms. Close to everything. Wouldn't hesitate in staying again
Stayed 10 nights in Nov 2023

10/10 Excellent

Rebekah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were incredibly helpful during our stay. The room was clean and tidy in a fantastic location. Would recommend staying at this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay at. The rooms were very large and clean and the location was great. Close to two mini convenience stores and great food options near by. The staff were all so helpful and went above and beyond to help us.
Stayed 3 nights in Sep 2023

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

James Alexander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location. Very nice breakfast. The pho was fantastic. The room was a little dusty behind the furniture. We had some dust allergy reactions.
Stayed 3 nights in Jul 2023

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff - great place to stay
Hotel is down a side street but in a good location. Staff were extremely helpful and friendly. We were upgraded to a larger room. Breakfast could not have been better. Our thanks to Caroline, Amanda and Tyson. Would strongly recommend this very clean hotel.
Stayed 3 nights in Jan 2020

10/10 Excellent

Raymonde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Hanoi
The Hotel was great! The location was perfect; the staff was wonderful, especially the manager, Caroline.
Stayed 11 nights in Nov 2019

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Hanoi
Wonderful hotel close to the center. Comfortable room, tasty breakfast, and the hotel staff were so caring.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Great location good manner Nice breakfast kindly staff it was awsome
Stayed 1 night in Jul 2019

10/10 Excellent

MARILYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Daniel Pham on Jul 14, 2019
Dear Marilyn, Thank you for taking the time to share with us your experience for the time staying in Hanoi with Golden Legend Diamond hotel. It is delightful for me the hotel staff to receive such positive feedback regarding your stay. We are very happy that our customer needs and demand are met, and especially, they had a truly great time, memories here. We wish you health and best luck. I rather hope this won’t be your last visit and I look forward to welcoming you back to your new Hanoi home in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent, personal service. Good breakfast. Great value.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel, loud construction
Great staff and cute hotel, unfortunately construction noise all night outside ruined our stay.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location in the Old Quarter, my lovely balcony, the delicious breakfasts and most of all, the kind staff!
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Hoi Fan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Upgrade ?
We reserved a Family Suite, City View (40 m2) as there was no other rooms available. When we checked in, we were told that we were upgraded to a Junior Suite room (35m2). We were happy to be "upgraded" but we found that the room rate of a Family Suite, City View should be higher than the rate of a Junior Suite. The lady at the reception is very nice to give us all the related information we required about the area and places to stay. Her value is higher than the amenities of the room. :-)
Stayed 1 night in Dec 2018

10/10 Excellent

nangyeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, awesome and reasonable. Breakfast is well- served
Stayed 1 night in Dec 2018
Response from Hotel Manager on Dec 9, 2018
Hi Nangyeong, Greetings from Golden Legend Diamond Hotel and thank you for such encouraging review. It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. We hope we will have the pleasure of greeting you again and please recommend us also to your friends and family. Thank you and best regards Hotel Manager

8/10 Good

Chih chien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Hotel Manager. on Oct 30, 2018
We thank you so much for sharing your experience with other travelers here regarding your recent stay at Golden Legend Diamond Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Hotel Manager on Oct 24, 2018
Thank you so much for your wonderful score given, We are looking forward to welcome you here again in future! Best regards

10/10 Excellent

Grant, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the nicest staff you could ask for.
Stayed 3 nights in Oct 2018
Response from Hotel Manager on Oct 23, 2018
Hi Grant, We thank you so much for sharing your experience with other travelers here regarding your recent stay at Golden Legend Diamond Hotel. We are more than happy to read you enjoyed your stay with us. Please be assured that your compliments have been passed on to the entire team. Thank you for your kind recommendation and we are looking very much forward to welcoming you back very soon

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, would stay here again
The hotel is in a good location, just opposite the fantastic restaurant Madame Hien. The end of the street is Ly Quoc Su, which in itself is great as it is lined up with shops and restaurant.
Stayed 7 nights in Sep 2018
Response from Hotel Manager. on Oct 12, 2018
Hi Erica, We would love to send million thanks for your kindly support to Golden Legend Diamond Hotel . We are so happy to have chance serve you in our hotel and now more happy to know that you were very enjoy stay in our hotel and satisfy with our hotel service. Your review will help many travelers who's looking for hotel in Hanoi . We will have chance to serve more guests come to stay with us. Thank you so much again and we are very much looking forward to seeing you next time back to Hanoi. Best wishes, Hotel Manager.

10/10 Excellent

Osnat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Hotel Manager on Sep 22, 2018
Dear Osnat, We are more than happy to read you enjoyed your stay with us. Please be assured that your compliments have been passed on to the entire team. Thank you for your kind recommendation and we are looking very much forward to welcoming you back again one day. Best regards Hotel Manager

8/10 Good

Carlos, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Property is located in the old French quarter. Most sites in Hanoi are within walking distance or a short cab ride. Staff was great and very friendly. My only concern for those with large groups is that the rooms are really small. For single or 2 people it is perfect. I was hardly in the room so this was no problem. Plus the price was great considering other hotels near by. Overall the staff made the stay really enjoyable.
Stayed 2 nights in Jun 2018
Response from Hotel Manager on Aug 11, 2018
Hi Carlos, We thank you so much for sharing your experience with other travelers here regarding your recent stay at Golden Legend Diamond Hotel. We are more than happy to read you enjoyed your stay with us. Please be assured that your compliments have been passed on to the entire team. Thank you for your kind recommendation and we are looking very much forward to welcoming you back very soon Warmest regards

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aussie couple 1st time in Vietnam
The staff and location of this hotel are great especially Anna who was so friendly and accommodating. She upgraded us for both of our stays and always asked us if we needed anything. The only small negative was that the shower didn't drain away quickly and that it could have had an extra couple of pillows and Doona as it only had a sheet. In saying that It does get extremely hot in Vietnam though.
Stayed 1 night in Jun 2018
Response from Hotel Manager on Jul 11, 2018
Hi Michele, We thank you so much for sharing your experience with other travelers here regarding your recent stay at Golden Legend Diamond Hotel. We are more than happy to read you enjoyed your stay with us. Please be assured that your compliments have been passed on to the entire team. Thank you for your kind suggestion to us to improve our service. We are looking very much forward to welcoming you back very soon Warmest regards Hotel Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Hotel Manager on Jul 11, 2018
Dear Valued guest, Thank you so much for drop-us an excellent score. We wish to see you again near future. Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean efficient and cheap.
Centrally located, well run, good breakfast clean room with all necessities for a cheap hotel very good.
Stayed 2 nights in Feb 2018
Response from Wind - Customer Service Manager on Feb 23, 2018
Dear Valued Guest, Thank you very much for your comment for our hotel on our site. It is very glad to hear that you enjoyed your time with us. We are looking forward to welcoming you back soon in the near future! All the best, GLDH Team

10/10 Excellent

Davin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and Reasonable Pricing
Had a good night in Hanoi thanks to this hotel. It was clean, cosy and has a convenient location to get around the different places in the old quarter. Very excellent staff service. Thank you!
Stayed 1 night in Dec 2017
Response from Wind - Customer Service Manager on Dec 19, 2017
Dear Davin, Thank you very much for your choosing and staying with us. We are very glad to hear that you enjoyed your time in our hotel. We are looking forward to welcoming back soon in Hanoi and letting us to have another chance to serve you. All the best, Wind and Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Need I say more ?
Stayed 5 nights in Nov 2017
Dear Alan, Thank you very much for staying with us. We are very happy to hear that you enjoyed your time in our hotel. We are looking forward to welcoming you back soon in Hanoi. Yours sincerely, Wind Customer Service Manager

10/10 Excellent

GILJU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its lovely place
i went to hotel for bussiness. i think it was very good service, and very kind staff. if i go to honoi again, i will visit again this hotel.
Stayed 6 nights in Jun 2017

10/10 Excellent

wattana, thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice staff
Very Great location and nice staff. But exodus app not good
Response from Maggie on Feb 24, 2017
Dear Wattanaa, Thank you very much for your choosing and staying in our hotel. We are really appreciated to know that you had good time in our hotel. We are looking forward to have chance to serve you in your next vacation Best regards,

10/10 Excellent

Steve, Wollongong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and excellent staff
Very well located and clean hotel. The staff are extremely friendly and helpful and the breakfast spread is very tasty. For the money i highly recommend this place and will stay there again when i come back.

8/10 Good

Truong, Paris

Liked: Staff & service, property conditions & facilities
The hotel let us feel good and very confortable.
The hotel has to pay more attention to its room cleanliness.
Response from Hanoi Golden Legend Diamond hotel Team on Oct 20, 2016
Dear mr Truong Thank you so much for your kindly take time to write us a nice comment with nice advice. Yes, we are so happy to have chance to serve you in our hotel and we will try to work harder and harder day by day to provide better service to make sure that the next time you come back to Hanoi we still have chance to serve you again and you will enjoy more than this time . Great take care yourself and enjoy your life there. Your sincerely Hanoi Golden Legend Diamond hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff, great location
When we first booked this hotel we were looking at the price, it was indeed very good value and we were not expecting much from it. But from then on my opinion changed. The hotel was great, very responsive to all my emails and helpful in sorting things out for me like taxis to and from airport. Thanks Tony. Then when we arrived it just got better, Anna and Maggie were an absolute gem. I always feel that good customer service is the key ingredient to enjoying a hotel. They were so friendly and took care of us and especially my kids, that made us so comfortable. Then the room turned out great, very comfortable with 2 large queen beds, and very clean too. Location of it was also perfect for exploring the old quarters. So Many great eateries within walking distance. All in all we loved the hotel and will definitely come back again next time we go to Hanoi.
Response from Maggie on Oct 14, 2016
Dear Philip, Greeting from Golden Legend Diamond hotel I am very great to know that you had good time in our hotel. As you know that in all Service Industry most important are personal, I am very proud of my team as well as their hospitality. Thank you very much for your choosing and staying in our hotel for twice time. reached your expectation is our highest arm. I wish you and your family especially your kids have good time there, happy and lucky always come to you all I hope we have chance to serve you in your next vacation Warm regards, Maggie

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 13, 2016
Dear Ahmed, Thank you very much for choosing and staying in our hotel We are looking forward to welcoming you back in our hotel very soon Warm regards, Maggie

10/10 Excellent

Tracey, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maggie and Anna thank you for making our stay so enjoyable. I will highly recommend this hotel. More like family then staff. So we'll look after. If I ever come back here is were I will stay.
Response from General Manager on Sep 13, 2016
Dear Tracey, Thank you very much for your staying and giving us a lovely review I am very glad to know that you felt our hotel like your Family from the first moment. Our hotel slogen is Arrival as guest - Leave as a family. I wish we have a chance to serve you in your next vacation! Best regards, Maggie

8/10 Good

Sanjeev, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Very comfortable and just what we expected. The staff were excellent.
Response from General Manager on Sep 15, 2016
Dear Sanjeev, Thank you very much for your comment on our site I always think that most important on Hospitality Tourism is personal Not only you but also have many many customers happy with our services especially our staff I wish you have great time and look forward to seeing you on next vacation Best regards, Maggie

8/10 Good

Jobie, Hong Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice welcome food and amazing breakfast
Their banana cake is handmade.Taste very good. Breakfast start at 0630, it is suitable for us who join the Halong bay tour. Food is good and may choices at there. The room size not too big... But it is enough for four adults and two lugguages.
Response from Maggie on Sep 17, 2016
Dear Jobie, Greeting from Golden Legend Diamond hotel Thank you very much for a lovely comment on our site.I am very pleased to know that you had good time in our hotel. Your comment mentioned to all highlight of our hotel. I trust that it will be very helpful for traveller who looking for nice hotel good location and taste breakfast! I am looking forward to seeing you in your next vacation! Best regards, Maggie

10/10 Excellent

Jared, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service and value
Maggie and Tony seem to live for this job. NOTHING was too much trouble, when we thought we were being swindled by a local beauty therapist, maggie went down there to talk to them and sorted the whole thing out. Tony organised a street food walking tour which was outstanding and a highlight of hanoi. Cannot recommend this hotel enough, outstanding value for money and exceptional service.
Response from General Manager on Sep 15, 2016
Dear Jared, Greeting from Golden Legend Diamond hotel I am very glad to know that our service reached to your heart. We are looking forward to welcoming back in your next vacation! Best regards, Maggie

8/10 Good

chee bin, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Hanoi Trip Oct 15
Great hotel with perfect location in the heart of old quarter. Located in a quiet alley yet with easy access to the old city. Staff are very friendly and fluent in English. Service is excellent especially Tony, Maggie and January.
Response from General Manager on Sep 18, 2016
Dear Chee Bin, Greeting from Golden Legend Diamond hotel Thank you very much for your choosing and staying in our hotel I am very pleased to know that you had great time with us Nothing is important than customer's comment and I am really appreciate your helping. We are looking forward to welcoming you back in our hotel very soon! With warm regards, Maggie

8/10 Good

chee bin, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hanoi trip oct 15
Superb location in the old quarter. As it is at a side road away from the bursting streets, the environment is quiet yet convenience to reach others interesting places, eating houses, shops and cafes. famous Hanoi cha ca is within waking distance from hotel. It is value for money. very satisfied with our stay I golden legend diamond a
Response from General Manager on Sep 15, 2016
Dear Chee Bin, Greeting from Golden Legend Diamond hotel. Thank you very much for your choosing and staying in our hotel. I am very please to know that you had good time in our hotel. Your comment let us know that we are on the right way to serve exceptional service We are looking forward to welcoming you in our hotel in your next vacation! Warm regards, Maggie

6/10 Okay

Verified traveller

Liked: Staff & service
Value for money
This is a budget hotel so can't compare to the big brands; it's value for money nonetheless. We've booked the Junior Suite Room 2 months before travelling and immediately got an email from the hotel staff introducing themselves and greeting us. The staff was very helpful with booking our trip to Ha Long Bay and arranged for airport transfers. In our email exchanges, we've been promised to have their featured room (top floor with balcony) reserved for our arrival but disappointed to find out at check-in that they've assigned (not only the top floor Junior Suite Room we specifically requested, but) all Junior Suite Rooms to other guests by mistake. We were quickly given a solution to either upgrade to a Family Suite in the lower floors or stay at a simple Double Room. We chose to stay at the Double Room as we didn't need more than one bed and had been refunded accordingly. The staff was apologetic and we had been moved to a Junior Suite Room on the 2nd night of our stay. Both the Double and Junior Suite Rooms were fair but not great. There's a slight unpleasant (but bearable) smell from the toilet of the Double Room probably coming from the sink's drain hole. There were signs of wear and tear in towels provided in both rooms (but they're clean). Worth noting that bedding provided was sheet blanket but not proper blanket or duvet, but I suppose this is acceptable as it's quite hot in Vietnam and can't complain much for the price we're paying.
Response from Maggie on Sep 23, 2016
Dear value guest, Greeting from Golden Legend Diamond hotel Thank you very much for your choosing and staying in our hotel, I am very pleased when you took the time to post a comment on our site. I do understanding that Nothing is perfect, during the time you are staying in our hotel had some problem, we already tried to make up yourself right the way but we are looking forward to have a chance to serve you again how we are improving our service I am so sorry for our mistaken about your booking, we already inform you and we had some special offer after that but once again i am sorry for this matter Regarding to sheet blanket in the room, now is summer time, Hanoi is very hot, we didn't put thick blanket of the weather but we always have thick blanket on cabinet in your room, I wish on that time you can give to us a call to our reception, they can help you right the way, but thanks again for your comment, it's very important with us. from your comment we will know where is a gap of our service from that we find solution to improve I wish we have a chance to serve you again in your next vacation Best regard, Maggie

4/10 Poor

KC, Perth WA

Liked: Staff & service
Disliked: Room comfort
Ok hotel in good location but hard beds
The hotel is in a good position opposite lovely restaurant in the Old Quarter. It is modern and the bathroom is good. It is obviously very well priced and the breakfast was adequate. Our main issue were the beds, they are very hard... and therefore a good night's sleep is not easy. It is also quite a noisy place with outside noise coming through the windows.
Response from Maggie on Sep 23, 2016
Dear KC, Greeting from Golden Legend Diamond hotel Thank you very much for your choosing and staying in our hotel also giving us a positive comment such us: good price, adequate breakfast... On behalf of our team, I am so sorry for didn't make you have good sleep in our hotel. As you know, you are 1 of first guest stay in our hotel, our hotel very young, we just open only a month till your stay, therefore the bed quite new, still hard. but our hotel located on one of most quite street, I am very confusing that you mentioned our hotel very noise from out of window. But anyway I will check again on the room which you did stay before Once again thank you for your comment and we are looking forward to seeing you in your next vacation Warm regards, Maggie

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Edina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for a few nights at the Golden Legend Diamond Hotel in Hanoi. The hotel was very clean, the staff were extremely attentive to our needs. The location is great. The hotel staff was the nicest we'd ever met. Wonderful people. We highly recommend the hotel to anyone visiting Hanoi.
Stayed 3 nights in Feb 2020

10/10 Excellent

KEIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

HIDEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent accueil du personnel de réception toujours à disposition avec le sourire pour réserver les taxis ou indiquer les bons plans de visite et les bons restaurants
Stayed 2 nights in Jan 2020

10/10 Excellent

HYUNSOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Seo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
좋아요
가성비는 별로에요. 직원들이 매우 친절하고 조식이 가짓수는 별로 없지만 매우 뛰어납니다 하지만 새벽12시에 공사를 하지않나 조식 뷔페 음식테이블에서 바퀴벌레 봤습니다...
Stayed 3 nights in Jan 2020