Title: Sofitel Hangzhou Westlake - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sofitel Hangzhou Westlake Luxury Hangzhou hotel connected to a shopping center, 5-minute walk to West Lake ![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/c60dc0c1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Fitness facility](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/13fc6cb9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 restaurants, breakfast served](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/a533c984.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/8d5a83e7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite, 1 King Bed (Prestige) | View from room](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/ff7fc47e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sofitel Hangzhou Westlake sits near Broken Bridge and Wulin Square, offering a peaceful retreat with convenient amenities. Guests can visit the coffee shop, use dry cleaning services, relax in the sauna or steam room, or maintain their routine at the 24-hour gym. 8.4 Very good ## Popular amenities - - Bar - Pool - Room service - Parking included - Gym ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ![Junior Suite, 1 King Bed](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/d9521803.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Separate sitting area Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Refrigerator LCD TV Pillow menu - 646 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed ![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/a3908c24.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 1 King Bed, Club Lounge Access ### Highlights Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Refrigerator LCD TV Pillow menu Premium bedding - 484 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/982f993e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury City View King Room ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Pillow menu Premium bedding Blackout drapes/curtains - 484 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/a3908c24.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 1 King Bed, Club Lounge Access, City View ### Highlights Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Refrigerator LCD TV Pillow menu Premium bedding - 484 sq ft - City view - Sleeps 3 - 1 King Bed ![Superior City View King Room](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/1d800520.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior City View King Room 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Pillow menu Premium bedding Blackout drapes/curtains - 377 sq ft - City view - Sleeps 3 - 1 King Bed ![Superior Room, 2 Single Beds, City View](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/4729f318.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Twin Beds, City View 8.0 Very good 2 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Pillow menu Premium bedding Blackout drapes/curtains - 377 sq ft - City view - Sleeps 3 - 2 Twin Beds ![Suite, 1 King Bed (Prestige)](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/10494f8e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Prestige) ### Highlights Separate dining area Separate sitting area Individually decorated Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Refrigerator - 861 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed ![Superior King Room](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/bf610752.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Room 8.8 Excellent 8 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Pillow menu Premium bedding Blackout drapes/curtains - 377 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/982f993e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury King Room 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Pillow menu Premium bedding Blackout drapes/curtains - 484 sq ft - Sleeps 3 - 1 King Bed ![Superior Room, 2 Single Beds](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/c3fa1c90.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Twin Beds ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Pillow menu Premium bedding Blackout drapes/curtains - 377 sq ft - Sleeps 3 - 2 Twin Beds ![Luxury Room, 2 Single Beds](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/e6c2b040.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 2 Twin Beds ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Pillow menu Premium bedding Blackout drapes/curtains - Sleeps 3 - 2 Twin Beds ## You may also like Ad ![Sauna, body treatments, hydrotherapy, deep-tissue massages, facials](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/17000000/16020000/16015800/16015708/8658e066_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hangzhou Marriott Hotel Qianjiang Qianjiang New Town - Pool - Hot tub - Spa - Parking included 9.2 Wonderful 151 reviews CA $152 CA $178 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hangzhou-Hotels-Hangzhou-Marriott-Hotel-Qianjiang.h16015708.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=f308dbbc-bb25-46b6-9bf9-287688d3df3a&top_cur=CAD) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4330000/4326700/4326646/12e028fa_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Grand Hangzhou Wetland Park Resort Xihu - Pool - Spa - Kids pool - Parking included 8.6 Excellent 150 reviews CA $135 CA $158 total includes taxes & fees Nov 28 - 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Pool - Spa - Kids pool - Parking included 9.2 Wonderful 537 reviews CA $91 CA $106 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hangzhou-Hotels-Courtyard-By-Marriott-Hangzhou-Wulin.h4043919.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=f308dbbc-bb25-46b6-9bf9-287688d3df3a&top_cur=CAD) Ad ![Lobby](https://images.trvl-media.com/lodging/90000000/89320000/89310100/89310092/d6e6442d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Regency Hangzhou International Airport Xiaoshan - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 61 reviews CA $113 CA $132 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hangzhou-Hotels-Hyatt-Regency-Hangzhou-International-Airport.h89310092.Hotel-Information?chkin=2025-11-7&chkout=2025-11-8&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=f308dbbc-bb25-46b6-9bf9-287688d3df3a&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Sofitel-Hangzhou-Westlake.h1107805.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Sofitel-Hangzhou-Westlake.h1107805.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.24547%2C120.16174&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Y-mj7dUW2WNB3KlXs7pVFAyQPtk=) 333 West Lake Avenue, Hangzhou, Zhejiang, 310002 #### What's nearby - West Lake - 4 min walk - 0.4 km - Wulin Square - 3 min drive - 3.1 km - Hangzhou Tower Shopping Mall - 3 min drive - 3.5 km - Hangzhou China Silk Town - 4 min drive - 3.4 km - Zhejiang University Yuquan Campus - 7 min drive - 6.9 km #### Getting around - Wushan Square Station - 7 min walk - Hangzhou Railway Station (HZD) - 9 min drive - Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive #### Restaurants - ‪新白鹿餐厅 - ‬3 min walk - ‪McDonald's (麦当劳) - ‬1 min walk - ‪星巴克 - ‬4 min walk - ‪香天下 - ‬3 min walk - 白都饭店 ## About this property ### Sofitel Hangzhou Westlake Luxury hotel near West Lake Located close to Broken Bridge and Wulin Square, Sofitel Hangzhou Westlake provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy a meal at the 3 on-site restaurants, including breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym. Other perks at this hotel include: - An indoor pool along with a lifeguard on site - Free self parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out - Express check-in, free newspapers, and a gift shop - Guest reviews speak highly of the helpful staff Room features All 233 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces. Other conveniences in all rooms include: - LED light bulbs and eco-friendly cleaning products - Designer toiletries and hair dryers - LCD TVs with satellite channels - Wardrobes/closets, refrigerators, and free infant beds ## Similar properties ![Lounge](https://images.trvl-media.com/lodging/5000000/4050000/4046400/4046327/2f2d2e90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Hotel Hangzhou Gongshu - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 229 reviews CA $152 CA $177 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=4046327&PinnedHotelID=4046327&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3450000/3445600/3445595/93c5bf9d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Grand Plaza Royale Hangzhou Gongshu - Pool - Kids pool - Parking included - Free WiFi 9.0 Wonderful 356 reviews CA $138 CA $161 total includes taxes & fees Nov 23 - 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Parking included 8.6 Excellent 150 reviews CA $135 CA $158 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=4326646&PinnedHotelID=4326646&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, body treatments, hydrotherapy, deep-tissue massages, facials](https://images.trvl-media.com/lodging/17000000/16020000/16015800/16015708/1b833131.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hangzhou Marriott Hotel Qianjiang Qianjiang New Town - Pool - Hot tub - Spa - Parking included 9.2 Wonderful 151 reviews CA $152 CA $178 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=16015708&PinnedHotelID=16015708&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4050000/4044000/4043919/17313c81.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Hangzhou Wulin Gongshu - Pool - Spa - Kids pool - Parking included 9.2 Wonderful 537 reviews CA $91 CA $106 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=4043919&PinnedHotelID=4043919&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/9000000/8120000/8114300/8114221/086863e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Hangzhou Qianjiang Downtown Hangzhou - Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 211 reviews CA $95 CA $110 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=8114221&PinnedHotelID=8114221&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 188 per person - 3 restaurants - A bar/lounge - A coffee shop/cafe - Coffee and tea in common areas ### Restaurants on site - Club lounge - Kwee Zeen - Le Bar - Sky Garden Roof Top Loung - Yong Jin Ge ### Things to do - 24-hour gym - Indoor pool - Sauna - Steam room ### Family friendly - In-room crib - In-room refrigerator - Indoor pool - Lifeguards on site - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - Business center - Meeting rooms ### Outdoors - Barbecue grill - On a lake - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 1 building - 6 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive food waste policy - Comprehensive recycling policy - Lifeguards - Local artist showcase - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free crib - Pillow menu - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - LCD TV with satellite channels ### Food and drink - 24-hour room service - Free bottled water - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Energy-saving switches in guestrooms - Free daily newspapers - Free local calls - Iron/ironing board - Laptop workspace - LED lighting - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: noon Express check-in available ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property’s spa will not be available until further notice. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for CNY 288.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: CNY 500 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately CNY 188 per person - Airport shuttle fee: CNY 550 per vehicle (one-way) - Rollaway bed fee: CNY 288.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request. ### We should mention Pool access available from 11:30 AM to 8:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property A car is not required for transportation to and from this property ### National rating For the benefit of our customers, we have provided a rating based on our rating system. ### Property is also known as Hangzhou Sofitel Hangzhou Westlake Sofitel Hangzhou Sofitel Hangzhou Westlake Sofitel Westlake Sofitel Westlake Hangzhou Sofitel Westlake Hotel Sofitel Westlake Hotel Hangzhou Sofitel Hangzhou Westlake Hotel Hangzhou Sofitel Hangzhou Westlake Hotel Sofitel Hangzhou Westlake Hotel Sofitel Hangzhou Westlake Hangzhou Sofitel Hangzhou Westlake Hotel Hangzhou ## Frequently asked questions ### Does Sofitel Hangzhou Westlake have a pool? > Yes, this property has an indoor pool. Pool access is from 11:30 AM–8:00 PM. ### How much does it cost to stay at Sofitel Hangzhou Westlake? > As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Sofitel Hangzhou Westlake on Nov 9, 2025 start from CA $150.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Hangzhou-Hotels-Sofitel-Hangzhou-Westlake.h1107805.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Sofitel Hangzhou Westlake pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Sofitel Hangzhou Westlake? > Self parking is free at this property. ### What time is check-in at Sofitel Hangzhou Westlake? > Check-in start time: 2 PM; Check-in end time: noon. ### What time is check-out at Sofitel Hangzhou Westlake? > Check-out is at noon. ### Does Sofitel Hangzhou Westlake provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies. ### Where is Sofitel Hangzhou Westlake located? > Located in Shangcheng, this luxury hotel is within 2 mi (3 km) of West Lake, Broken Bridge, and Wulin Square. Hangzhou Tower Shopping Mall and Hangzhou China Silk Town are also within 3 mi (5 km). Wushan Square Station is 7 minutes by foot and Ding'an Road Station is 9 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sofitel Hangzhou Westlake Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 8.8 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 210 8 - Good 185 6 - Okay 46 4 - Poor 31 2 - Terrible 12 ### 10/10 Excellent #### Thu Sep 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location and service. ##### Thu Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Bradley Jun 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely hotel Lovely hotel amazing location ##### Bradley Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Sunil May 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very kind staff; amazing location; ##### Sunil Stayed 3 nights in May 2025 ### 10/10 Excellent #### Haitian Jan 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice location and great service👍 ##### Haitian Stayed 1 night in Jan 2025 ### 8/10 Good #### Shang-Woo Jul 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Close to westlake. ##### Shang-Woo Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Tin Kin Jun 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent service. Value for money ##### Tin Kin Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Kia How Dec 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities close to eatery and lake. very relaxing ##### Kia How Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Jun Yi Sep 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel despite being slightly old. The hotel is very pretty and service is extremely good. ##### Jun Yi Stayed 2 nights in Sep 2023 ### 6/10 Okay #### Hany Apr 4, 2025 Liked: Staff & service Disliked: Property conditions & facilities Old dated rooms and clean ##### Hany Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Leung Kai Dec 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Hotel convinient location, 10 minutes walk to water front, 20 minutes walk to the most popular shopping district ##### Leung Kai Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### Shun Jan 17, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The room is one of the best we have stayed, the other greatest experience are the staffs we met, especially the gentlement Liu (小刘) from the conciege, he is ##### Shun Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Kentaro Aug 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property was amazing. For the location and price, it can't be beaten. It was a 3-minute walk to a fun part of the west lake with food and dining. The cabs were able to pull up to the front of the lobby. The service was really good. Can't way enough good things about this hotel. I will definitely be back ##### Kentaro Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### Peck Sze Jacqueline May 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very convenient. We were just across from the lake. Our junior suite booking including daily breakfasts and afternoon teas. Suite was tidied twice a day with fresh fruits provided daily. Hotel drivers offered good rates and good service. ##### Peck Sze Jacqueline Stayed 3 nights in May 2024 ### 10/10 Excellent #### Jianlong Sep 22, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience. ##### Jianlong ### 6/10 Okay #### WEIRAN Oct 9, 2024 Liked: Staff & service Very inconvenient to cross to place of interest. Especially to elderly ##### WEIRAN Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Jie Aug 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel with great buffet breakfast and very friendly hotel staff ##### Jie Stayed 7 nights in Jul 2025 ### 4/10 Poor #### Anaïs Jul 26, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Très décevant, des équipes excécrables Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur ##### Anaïs Stayed 1 night in Jul 2025 ### 6/10 Okay #### Hany Jul 8, 2025 Liked: Staff & service . ##### Hany Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Huo Jun 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back! ##### Huo Stayed 1 night in May 2025 ### 10/10 Excellent #### Jade Jun 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling. ##### Jade Stayed 2 nights in May 2025 ### 8/10 Good #### seulki Jun 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 서호 바로앞에 있어서 좋음 ##### seulki Stayed 4 nights in May 2025 ### 10/10 Excellent #### andy May 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staffs and very convenient ##### andy Stayed 2 nights in May 2025 ### 8/10 Good #### Peng May 15, 2025 Liked: Cleanliness, staff & service, amenities Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well. ##### Peng Stayed 5 nights in May 2025 ### 10/10 Excellent #### Vai In Apr 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 酒店比較舊，它位置很好 ##### Vai In Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Christopher M. Apr 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely Visit Enjoyed completely ##### Christopher M. 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