Find Hotels by Shangri-La Hotels and Resorts in Hangzhou from CA $162

"Accessible to the lakefront, however, quite crowded during the day."

"Nice location, a minute walk to West Lake"

"Convenient location and easy to walk around."

"A Nice hotel, good location and pretty quite."

"Location is great: 30-40min walk to West Lake, 10min walk away from the main shopping district, 30min walk to the cultural centre & Jing Hang Canal, also located right opposite a snazzy mall and above a subway station. Rooms need major upgrade in terms of sound proofing in-between rooms and also from the corridor. Lack of proper drop-off and pick-up point makes it extra challenging when hailing a ride with luggage. Gym and laundry is combined into a glass room, which is well kept and functional though not too appealing. Quality of staff and service is quite mixed, some are knowledgeable and helpful while some have no clue of things - I expect more from Hyatt, even if its a subsidiary brand. "

"Comfortable and large room. But take note there is a charge for use of disposable amenities like toothbrush and even hand soap (apparently a city council initiative). Nice view and location."

"Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm. Other than that, would love to return to stay"

"The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples."

"Very nice staff."