[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Relais & Chateaux Chaptel Hangzhou Travelers find peaceful gardens surrounding Relais & Chateaux Chaptel Hangzhou, where the airport shuttle makes exploring West Lake effortless ![Courtyard](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/4b3862d1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![32-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/e719e86f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/c9e6cab3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/ef1242a6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe villa　 | Living room](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/2df35a86.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Relais & Chateaux Chaptel Hangzhou offers a tranquil city center retreat with gardens for unwinding after sightseeing. Enjoy practical amenities like a coffee shop, dry cleaning, high-speed WiFi, airport shuttle, and self-parking. 9.0 Wonderful ## Popular amenities - Breakfast available - Bar - Housekeeping - 24/7 front desk - Laundry - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=24082384&PinnedHotelID=24082384&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=24082384&PinnedHotelID=24082384&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=24082384&PinnedHotelID=24082384&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=24082384&PinnedHotelID=24082384&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=24082384&PinnedHotelID=24082384&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=24082384&PinnedHotelID=24082384&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=24082384&PinnedHotelID=24082384&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=24082384&PinnedHotelID=24082384&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Premium bedding, down comforters, Select Comfort beds, free minibar](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/7a39c2b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Townhome, 1 King Bed, Terrace ### Highlights Terrace Soundproofed Air conditioning Free cribs/infant beds Free minibar items Flat-screen TV Pillow menu Blackout drapes/curtains - 1076 sq ft - Sleeps 3 - 1 King Bed ![Premium bedding, down comforters, Select Comfort beds, free minibar](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/7a39c2b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Townhome, 2 Bedrooms, Patio, City View ### Highlights Patio Soundproofed Air conditioning Free cribs/infant beds Free minibar items Flat-screen TV Pillow menu Select Comfort bed - 1292 sq ft - 2 bedrooms - City view - Sleeps 3 - 1 Large Twin Bed and 1 King Bed ![Premium bedding, down comforters, Select Comfort beds, free minibar](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/243a6af1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed, Ensuite, Garden Area ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds Free minibar items Flat-screen TV Pillow menu Select Comfort bed - 1076 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ## You may also like Ad ![Sauna, body treatments, hydrotherapy, deep-tissue massages, facials](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/17000000/16020000/16015800/16015708/8658e066_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hangzhou Marriott Hotel Qianjiang Jianggan - Pool - Hot tub - Spa - Parking included 9.2 Wonderful 148 reviews CA $151 CA $176 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hangzhou-Hotels-Hangzhou-Marriott-Hotel-Qianjiang.h16015708.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=2e084801-8eb8-46b6-83be-3a863a4d1e13&top_cur=CAD) Ad ![Property amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/32000000/31810000/31800900/31800877/d4b5fd5b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Le Méridien Hangzhou, Binjiang Binjiang - 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Pool - Free WiFi - Restaurant - Air conditioning CA $186 CA $217 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Hangzhou-Hotels-HANGZHOU-WULIN-GDA-HOTEL.h111623356.Hotel-Information?chkin=2025-10-8&chkout=2025-10-9&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=2e084801-8eb8-46b6-83be-3a863a4d1e13&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Relais-Chateaux-Chaptel-Hangzhou.h24082384.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Relais-Chateaux-Chaptel-Hangzhou.h24082384.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.25681%2C120.16127&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Mu0UXpROXzxExHtNSZpucViqBWM=) No.57, Changsheng Road, Shangcheng, Hangzhou, 310006 #### What's nearby - West Lake - 3 min walk - 0.3 km - Wushan Night Market - 15 min walk - 1.3 km - Wulin Square - 2 min drive - 1.6 km - Hangzhou Tower Shopping Mall - 2 min drive - 2.6 km - Zhejiang University Yuquan Campus - 5 min drive - 4.7 km #### Getting around - Longxiangqiao Station - 3 min walk - Hangzhou Station - 11 min drive - Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive #### Restaurants - ‪京都米料亭 - ‬3 min walk - ‪弄堂里 | Nong Tang Li - ‬3 min walk - ‪Dicos 德克士 - ‬2 min walk - ‪鲜芋仙 - ‬4 min walk - ‪Starbucks - ‬4 min walk ## About this property ### Relais & Chateaux Chaptel Hangzhou Luxury upscale hotel near West Lake Located close to No.2 Park and Broken Bridge, Relais & Chateaux Chaptel Hangzhou provides an airport shuttle, a terrace, and a coffee shop/cafe. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - Free self parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out - A front-desk safe, a 24-hour front desk, and smoke-free premises Room features All guestrooms at Relais & Chateaux Chaptel Hangzhou have comforts such as premium bedding and pillow menus, as well as thoughtful touches like air conditioning and free stocked minibars. Other conveniences in all rooms include: - Select Comfort beds, down comforters, and free cribs/infant beds - Bathrooms with rainfall showers and deep soaking tubs - 32-inch flat-screen TVs with cable channels - Wardrobes/closets, electric kettles, and daily housekeeping ### Awards and affiliations The property is a member of Relais & Chateaux. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/14000000/13570000/13563800/13563748/5c552e01.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Midtown Shangri-La, Hangzhou Gongshu - Pool - Hot tub - Spa - Parking included 8.8 Excellent 213 reviews CA $167 CA $194 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=13563748&PinnedHotelID=13563748&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/59000000/58190000/58181800/58181768/86395772.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Canopy by Hilton Hangzhou West Lake Shangcheng - 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A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Family friendly - In-room crib - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - 24-hour business center - Meeting room ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 2 floors - Art Deco architecture - Built in 1930 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free crib - Pillow menu - Premium bedding - Select Comfort mattress ### Bathroom - Bathrobes - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Electric kettle - Free bottled water - Free stocked minibar ### More - Air conditioning - Desk - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CNY 575.0 per day Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: CNY 1000.0 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately CNY 188 for adults and CNY 94 for children - Rollaway bed fee: CNY 575.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms Parking height restrictions apply ### National rating For the benefit of our customers, we have provided a rating based on our rating system. ### Property is also known as Relais Chateaux Chaptel Hangzhou Hotel Relais Chateaux Chaptel Hotel Relais Chateaux Chaptel Hangzhou Relais Chateaux Chaptel Relais & Chateaux Chaptel Hangzhou Hotel Relais & Chateaux Chaptel Hangzhou Hangzhou Relais & Chateaux Chaptel Hangzhou Hotel Hangzhou ## Frequently asked questions ### Is Relais & Chateaux Chaptel Hangzhou pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Relais & Chateaux Chaptel Hangzhou? > Self parking is free at this property. ### What time is check-in at Relais & Chateaux Chaptel Hangzhou? > Check-in start time: 2:00 PM; Check-in end time: anytime. ### What time is check-out at Relais & Chateaux Chaptel Hangzhou? > Check-out is at noon. ### Does Relais & Chateaux Chaptel Hangzhou provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Relais & Chateaux Chaptel Hangzhou located? > Located in Shangcheng, this luxury hotel is within a 10-minute walk of West Lake and No.2 Park. Broken Bridge and China Academy of Art are also within 1 mi (2 km). Longxiangqiao Station is only a 3-minute walk and Fengqi Road Station is 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Relais & Chateaux Chaptel Hangzhou Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.4 Location ### 9.0 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 3 8 - Good 4 6 - Okay 0 4 - Poor 0 2 - Terrible 0 ### 10/10 Excellent #### Yingyan Jul 10, 2021 Wonderful stay! Staff are nice, location is quite convenient. Enjoyed it ##### Yingyan Stayed 1 night in Jul 2021 ### 8/10 Good #### Verified traveller May 13, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 5月上旬に蚊が多かった。 朝ごはんの種類を増やして欲しい！ ##### Verified traveller Stayed 2 nights in May 2021 ### 8/10 Good #### Verified traveller Jan 7, 2020 Liked: Staff & service, amenities, property conditions & facilities 在5年前住过这特色酒店，当时酒店开了不久，独特的风格使我老婆特别喜欢。这次再到杭州，老婆指定要住这里。设施和服务还是相当不错。唯一要挑剔的是厕所没有抽风，做完大事臭味很久都不散。 ##### Verified traveller Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Rina, Toronto Nov 2, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s a suite rather than a room. You get a huge space, more than enough for a family! The hotel is a historical site and preserved well. The staff are well trained, very nice and professional. The property itself is really nice and worth the price. One bad thing is if your neighbours upstairs are not mindful of others and party at night, the sound can be a bit disturbing. ##### Rina Stayed 3 nights in Oct 2019 ### 8/10 Good #### Verified traveller Sep 27, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location! Great location within 5min walking distance to west lake, major shopping area and restaurants. Nice vintage experience in historic building. Breakfast buffet is good. A solid 4 star experience. ##### Verified traveller Stayed 2 nights in Sep 2018 ### 10/10 Excellent #### Verified traveller Aug 28, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great place Very good location .great service ##### Verified traveller Stayed 2 nights in Aug 2018 ### 8/10 Good #### JIA Jun 18, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### JIA Stayed 3 nights in Jun 2018 ## Expedia's Latest Trends ### Hotels > [Pinnacle Hotel Harbourfront](https://www.expedia.ca/Vancouver-Hotels-Pinnacle-Hotel-Harbourfront.h13323.Hotel-Information) > > [All Inclusive Resorts and Hotels in St. Lucia](https://www.expedia.ca/Destinations-In-St-Lucia-All-Inclusive-Hotel.0-0-d168-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Apartments Revelstoke](https://www.expedia.ca/Revelstoke-Apartments.d10607-aaApartments.Travel-Guide-Accommodation) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [The New Cavalier Inn](https://www.expedia.ca/Winnipeg-Hotels-The-New-Cavalier-Inn.h24270352.Hotel-Information) > > [Hotels near Dam Square](https://www.expedia.ca/Dam-Square-Hotels.0-l6064619-0.Travel-Guide-Filter-Hotels) > > [B&B Vernon](https://www.expedia.ca/Vernon-Bed-And-Breakfast.d10619-aaBedAndBreakfast.Travel-Guide-Accommodation) > > [Prestige Beach House, WorldHotels Crafted](https://www.expedia.ca/Kelowna-Hotels-Prestige-Beach-House.h7283388.Hotel-Information) > > [Hotels in Moose Jaw](https://www.expedia.ca/Moose-Jaw-Hotels.d10588.Travel-Guide-Hotels) > > [Hotel Fera Anaheim, a DoubleTree by Hilton](https://www.expedia.ca/Orange-Hotels-DoubleTree-By-Hilton-Anaheim-Orange-County.h4582.Hotel-Information) > > [Hotels in Union Square](https://www.expedia.ca/Union-Square-San-Francisco-Hotels.0-n800129-0.Travel-Guide-Filter-Hotels) > > [Four Points by Sheraton Halifax](https://www.expedia.ca/Halifax-Hotels-Four-Points-By-Sheraton-Halifax.h806113.Hotel-Information) > > [Cheap Hotels in Banff](https://www.expedia.ca/Banff-Hotels-Cheap-Hotels.0-0-d10550-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Hotels with smoking rooms in Niagara Falls](https://www.expedia.ca/Niagara-Falls-Hotels-Hotels-With-Smoking-Rooms.0-0-d6023515-tHotelswithsmokingrooms.Travel-Guide-Filter-Hotels) > > [DoubleTree by Hilton Tampa Rocky Point Waterfront](https://www.expedia.ca/Tampa-Hotels-DoubleTree-By-Hilton-Tampa-Rocky-Point-Waterfront.h1366.Hotel-Information) ### Flights > [Flights from Dubai (DXB) to Mangaluru (IXE)](https://www.expedia.ca/lp/flights/dxb/ixe/dubai-to-mangalore) > > [Flights from Vancouver (YVR) to Zürich (ZRH)](https://www.expedia.ca/lp/flights/yvr/zrh/vancouver-to-zurich) > > [Flights from Puerto Vallarta (PVR) to Santa María Huatulco (HUX)](https://www.expedia.ca/lp/flights/pvr/hux/puerto-vallarta-to-huatulco) > > [Flights from Florence (FLR) to Barcelona (BCN)](https://www.expedia.ca/lp/flights/flr/bcn/florence-to-barcelona) > > [Flights from Windsor (YQG) to Tucson (TUS)](https://www.expedia.ca/lp/flights/yqg/tus/windsor-to-tucson) > > [Flights from Vancouver (YVR) to Gatwick (LGW)](https://www.expedia.ca/lp/flights/yvr/lgw/vancouver-to-london) > > [Flights from Toronto](https://www.expedia.ca/lp/flights/178314/flights-from-toronto) > > [Flights from Calgary (YYC) to Portland (PWM)](https://www.expedia.ca/lp/flights/yyc/pwm/calgary-to-portland) ### Packages > [Florida](https://www.expedia.ca/lp/theme-vacations/romantic-vacations/211/Florida) > > [Torremolinos Vacations](https://www.expedia.ca/Torremolinos.d10205.Destination-Travel-Guides) > > [May Vacations](https://www.expedia.ca/May.d3000433199.Destination-Travel-Guides) > > [Sirenis Aquagames Water Park](https://www.expedia.ca/Sirenis-Aquagames-Water-Park-Uvero-Alto.d6227527.Vacation-Attraction) > > [all inclusive vacations](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations) ### General > [Visit Blexen](https://www.expedia.ca/Blexen.dx3000754182)