Title: Kempinski Hotel Hangzhou - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kempinski Hotel Hangzhou Luxury hotel with 3 restaurants connected to a shopping center in Hangzhou ![3 restaurants, breakfast, lunch, dinner served; Chinese cuisine](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/be3e8c09.jpg?impolicy=resizecrop&rw=598&ra=fit) ![2 bars/lounges, rooftop bar](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/979b91f8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3837h2559x0y0-cc1175f7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3837h2558x3y2-6936c73b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3837h2557x3y3-4cd15d82.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in downtown Hangzhou, this tranquil retreat features a rooftop terrace overlooking the city and a garden where guests can find moments of calm. Visitors appreciate the spa treatments after sightseeing, then choose from three distinct restaurants serving local specialties. 9.4 Exceptional ## Popular amenities - Bar - Pool - Breakfast available - Spa - Room service - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 25 - Nov. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![Deluxe Room, 1 King Bed (Executive King Room)](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/75d1b7d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Executive King Room) ### Highlights Soundproofed Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout drapes/curtains Premium bedding Separate bedroom - 452 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/70892b0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds, River View (Executive Twin Room) ### Highlights Soundproofed Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout drapes/curtains Premium bedding Separate bedroom - 495 sq ft - River view - Sleeps 3 - 2 Twin Beds ![Suite, 1 King Bed, City View (Junior Suite)](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3837h2557x3y3-8e11d5e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, City View (Junior Suite) ### Highlights Soundproofed Air conditioning Connecting rooms available Flat-screen TV Pillow menu Premium bedding Blackout drapes/curtains Separate bedroom - 570 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/594f31ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, River View (Grand Canal View King Room) 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout drapes/curtains Premium bedding Separate bedroom - 452 sq ft - River view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/594f31ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View (Deluxe King Room) 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout drapes/curtains Premium bedding Separate bedroom - 452 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/70892b0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Twin Beds, City View (Deluxe Twin Room) ### Highlights Soundproofed Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout drapes/curtains Premium bedding Separate bedroom - 495 sq ft - City view - Sleeps 3 - 2 Twin Beds ![Executive Suite, 1 King Bed (Executive Suite)](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3840h2556x0y4-e9734dfc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed (Executive Suite) ### Highlights Soundproofed Air conditioning Connecting rooms available Flat-screen TV Pillow menu Premium bedding Blackout drapes/curtains Separate bedroom - 957 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3840h2557x0y3-075c9e78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 King Bed (Superior Suite) ### Highlights Soundproofed Air conditioning Connecting rooms available Flat-screen TV Pillow menu Premium bedding Blackout drapes/curtains Separate bedroom - 861 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3840h2557x0y3-075c9e78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 King Bed (Deluxe Suite) ### Highlights Soundproofed Air conditioning Connecting rooms available Flat-screen TV Pillow menu Premium bedding Blackout drapes/curtains Separate bedroom - 656 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ## You may also like Ad ![Sauna, body treatments, hydrotherapy, deep-tissue massages, facials](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/17000000/16020000/16015800/16015708/8658e066_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hangzhou Marriott Hotel Qianjiang Qianjiang New Town - 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Pool - Spa - Kids pool - Parking included 9.0 Wonderful 230 reviews CA $153 CA $178 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hangzhou-Hotels-JW-Marriott-Hotel-Hangzhou.h4046327.Hotel-Information?chkin=2025-11-25&chkout=2025-11-26&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=edec278a-5cf2-4a45-b130-f687fe2065af&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/9000000/8120000/8114300/8114221/c66e744a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott Hangzhou Qianjiang Downtown Hangzhou - Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 214 reviews CA $95 CA $111 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hangzhou-Hotels-Courtyard-By-Marriott-Hangzhou-Qianjiang.h8114221.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=edec278a-5cf2-4a45-b130-f687fe2065af&top_cur=CAD) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4330000/4326700/4326646/12e028fa_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Grand Hangzhou Wetland Park Resort Xihu - Pool - Spa - Kids pool - Parking included 8.6 Excellent 151 reviews CA $136 CA $159 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Hangzhou-Hotels-Sheraton-Grand-Hangzhou-Wetland-Park-Resort.h4326646.Hotel-Information?chkin=2025-11-28&chkout=2025-11-29&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=edec278a-5cf2-4a45-b130-f687fe2065af&top_cur=CAD) Ad ![Bar (on property)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/114000000/113050000/113047100/113047006/1ae4fd8e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Silk Lakehouse, Shangri-La Hangzhou Xihu - Pool - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 5 reviews CA $582 CA $679 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hangzhou-Hotels-The-Silk-Lakehouse.h113047006.Hotel-Information?chkin=2025-12-8&chkout=2025-12-9&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=edec278a-5cf2-4a45-b130-f687fe2065af&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Kempinski-Hotel-Hangzhou.h35888441.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Kempinski-Hotel-Hangzhou.h35888441.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.30573%2C120.14089&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=iSdP7WD3BYMkq4zM3he3pms3rKY=) No. 66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015 #### What's nearby - Xixi Wetland Park - 8 min drive - 7.2 km - Hangzhou Tower Shopping Mall - 20 min drive - 5.7 km - Wulin Square - 20 min drive - 5.8 km - West Lake - 25 min drive - 6.6 km - Lingyin Temple - 35 min drive - 9.7 km #### Getting around - Xiangji Temple Station - 6 min walk - Yuhang Railway Station - 18 min drive - Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive #### Restaurants - ‪Green Tea Restaurant 绿茶餐厅 - ‬3 min walk - ‪蓝蛙 - ‬6 min walk - ‪Freida German Restaurant - ‬8 min walk - ‪江南驛 - ‬9 min walk - ‪Kitchen@K - ‬9 min walk ## About this property ### Kempinski Hotel Hangzhou Luxury hotel near Xixi Wetland Park Located close to Hangzhou Tower Shopping Mall and Wulin Square, Kempinski Hotel Hangzhou provides a rooftop terrace, a coffee shop/cafe, and a garden. Indulge in a body treatment, a sports massage, and a facial at Kempinski The Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Chinese cuisine. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi. Other perks include: - An indoor pool along with sun loungers and pool umbrellas - Free self parking - Buffet breakfast (surcharge), smoke-free premises, and a 24-hour front desk - Meeting rooms, a banquet hall, and luggage storage Room features All 326 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes. Other conveniences in all rooms include: - Reusable coffee/tea filters, recycling, and LED light bulbs - Rainfall showers, designer toiletries, and separate tubs/showers - Children's slippers, daily housekeeping, and desks ## Similar properties ![Lounge](https://images.trvl-media.com/lodging/5000000/4050000/4046400/4046327/2f2d2e90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Hotel Hangzhou Gongshu - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 230 reviews CA $153 CA $178 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=4046327&PinnedHotelID=4046327&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, body treatments, hydrotherapy, deep-tissue massages, facials](https://images.trvl-media.com/lodging/17000000/16020000/16015800/16015708/1b833131.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hangzhou Marriott Hotel Qianjiang Qianjiang New Town - Pool - Hot tub - Spa - Parking included 9.2 Wonderful 155 reviews CA $155 CA $181 total includes taxes & fees Nov 30 - 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Pool - Spa - Parking included - Free WiFi 8.6 Excellent 439 reviews CA $238 CA $278 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/28000000/27730000/27721600/27721578/31862dca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Conrad Hangzhou Qianjiang New Town - Pool - Hot tub - Spa - Parking included 9.6 Exceptional 78 reviews CA $223 CA $260 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-09&selected=27721578&PinnedHotelID=27721578&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326646/b62aed17.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sheraton Grand Hangzhou Wetland Park Resort Xihu - Pool - Spa - Kids pool - Parking included 8.6 Excellent 151 reviews CA $136 CA $159 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=4326646&PinnedHotelID=4326646&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/106000000/105810000/105804600/105804577/5ca8d719.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Seasons Hotel Hangzhou At Hangzhou Centre Downtown Hangzhou - Pool - Spa - Parking included - Free WiFi 10 Exceptional 24 reviews CA $388 CA $452 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-02&selected=105804577&PinnedHotelID=105804577&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3450000/3445600/3445595/93c5bf9d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Grand Plaza Royale Hangzhou Gongshu - Pool - Kids pool - Parking included - Free WiFi 9.0 Wonderful 356 reviews CA $132 CA $154 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=3445595&PinnedHotelID=3445595&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4050000/4044000/4043919/17313c81.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Hangzhou Wulin Gongshu - Pool - Spa - Kids pool - Parking included 9.2 Wonderful 541 reviews CA $89 CA $104 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=4043919&PinnedHotelID=4043919&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CNY 186.56 for adults and CNY 93.28 for children - 2 bars/lounges - 3 restaurants - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Berthold Delikatessen - Freida - Kitchen at K - Morph Rooftop Bar - Zi Chen ### Things to do - Full-service spa - Health club - Indoor pool - Sauna - Steam room ### Family friendly - Indoor pool - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 21,528 square feet of conference space - 24-hour business center - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - 5 treatment rooms - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Spa open daily - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Pillow menu - Premium bedding ### Bathroom - Bathrobes - Children's slippers - Designer toiletries - Hair dryer - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 50-inch flat-screen TV ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Laptop workspace - Laptop-compatible safe - LED lighting - Phone - Recycling - Reusable coffee/tea filters - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately CNY 186.56 for adults and CNY 93.28 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash ### We should mention Pool access available from 6:00 AM to 10:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### National rating For the benefit of our customers, we have provided a rating based on our rating system. ### Property is also known as Kempinski Hangzhou Hotel Kempinski Hotel Hangzhou Hangzhou Hangzhou Kempinski Hotel Hangzhou Hotel Hotel Kempinski Hotel Hangzhou Kempinski Hotel Hangzhou Hangzhou Kempinski Hotel Kempinski Kempinski Hotel Hangzhou Hotel Kempinski Hotel Hangzhou Hangzhou Kempinski Hotel Hangzhou Hotel Hangzhou ## Frequently asked questions ### Does Kempinski Hotel Hangzhou have a pool? > Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 PM. ### How much does it cost to stay at Kempinski Hotel Hangzhou? > As of Nov 24, 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Hangzhou on Nov 30, 2025 start from CA $168.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Hangzhou-Hotels-Kempinski-Hotel-Hangzhou.h35888441.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Kempinski Hotel Hangzhou pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Kempinski Hotel Hangzhou? > Check-in start time: 2:00 PM; Check-in end time: anytime. ### What time is check-out at Kempinski Hotel Hangzhou? > Check-out is at noon. ### Where is Kempinski Hotel Hangzhou located? > Located in Gongshu, this luxury hotel is within 6 mi (10 km) of Hangzhou Tower Shopping Mall, Wulin Square, and Broken Bridge. West Lake and Hangzhou Botanical Garden are also within 6 mi (10 km). Xiangji Temple Station is 6 minutes by foot and Daguan Station is 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Kempinski Hotel Hangzhou Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 21 8 - Good 6 6 - Okay 2 4 - Poor 0 2 - Terrible 0 ### 9.6/10 Cleanliness ### 9.4/10 Staff & service ### 9.2/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.6/10 Eco-friendliness ### 10/10 Excellent #### Ching Yieng Jan 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay. Great location too. Will revisit if I travel to Hangzhou ##### Ching Yieng Stayed 5 nights in Dec 2024 ### 8/10 Good #### Shane Oct 20, 2024 Liked: Cleanliness, property conditions & facilities Nice hotel near grand canal ##### Shane Stayed 1 night in Oct 2024 ### 10/10 Excellent #### LIN Nov 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Classy business style hotel ##### LIN Stayed 5 nights in Sep 2024 ### 10/10 Excellent #### Enkhzul Nov 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly ##### Enkhzul Stayed 1 night in Nov 2024 ### 10/10 Excellent #### HUAZHI Oct 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant. ##### HUAZHI Stayed 3 nights in Oct 2023 ### 8/10 Good #### Verified traveller Jul 25, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool ##### Verified traveller Stayed 3 nights in Jul 2019 ### 8/10 Good #### LEE Nov 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hangzhou Kempinski Hotel Concierge Yann 3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel ##### LEE Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### shuk ching Aug 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 房間舒適，有氣派！服務亦不錯，唯獨是沒有機械人送餐服務及電視不是智能，略為差一點 ![](https://a.travel-assets.com/ugc/hotel-reviews/113af786-8ad0-4891-92dc-b670745ea4df-1756173743842.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/821432c1-c10f-4ab1-82c1-cfdfd40be378-1756173743877.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/61d2e9cf-746d-4b94-8f0f-42a67371ce4c-1756173744788.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### shuk ching Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Stine Nov 23, 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Flinke ansatte, nydelig rom Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk. ##### Stine Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Kim Chun Sep 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。 ##### Kim Chun Stayed 1 night in Sep 2023 ### 8/10 Good #### Christopher Jul 28, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Food, gym, pool are highlights here Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property. ##### Christopher Stayed 5 nights in Jul 2021 ### 10/10 Excellent #### Ming Apr 26, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 挺不错的，服务态度也很好，下次来还会定 ##### Ming Stayed 2 nights in Apr 2021 ### 10/10 Excellent #### ben Jan 30, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel. Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return. ##### ben Stayed 1 night in Jan 2021 ### 10/10 Excellent #### Suk Ling Nov 14, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area. ![Bedroom](https://a.travel-assets.com/ugc/hotel-reviews/54876DBE12AB2D90C1C6F50FF5439F4AEFAE20E91573740398391.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Lobby ](https://a.travel-assets.com/ugc/hotel-reviews/BFE66FC152480E01C3FEBFD29695F5AE4F21E8131573740476204.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Lobby ](https://a.travel-assets.com/ugc/hotel-reviews/CC1C8DDC10401680522BB590D7BCE14147B7660F1573740620788.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Suk Ling Stayed 2 nights in Oct 2019 ### 6/10 Okay #### Verified traveller Aug 31, 2019 Liked: Cleanliness, room comfort #### Feedback 第一次來杭州家庭旅遊，因之前入住泰國Kempinski感覺後好，得知杭州Kempinski剛開業不久，特意來住幾天試試。 酒店大堂精致，但較小。Check-in時前台服務員表情很木納，沒有笑容。 房間潔淨，但浴缸設在大床隔壁，設計不方便住客使用，因每次用後房間地板會很濕。 大堂吧設計優美，但有些地板看起來已很陳舊，不像只開業一個多月的酒店。 早餐不錯，很多選擇。感覺自助晚餐應該也不錯(因已安排很程，這次沒品嘗) 。 泳池是最好的一環，但住客要穿過餐廳才能去到，不方便。 因酒店位置在滴滴上有誤差，每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環，希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺，酒店不錯，但服務上個別員工有待改進。 ##### Verified traveller Stayed 4 nights in Aug 2019 ### 10/10 Excellent #### Hui Tong Sep 16, 2025 ##### Hui Tong Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Verified traveller Dec 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Dahye Dec 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Dahye Stayed 3 nights in Dec 2024 ### 6/10 Okay #### Carlos Jun 16, 2024 ##### Carlos Stayed 1 night in Jun 2024 ### 8/10 Good #### Samuel Jun 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Samuel Stayed 1 night in May 2024 ### 8/10 Good #### Yuk King May 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ![](https://a.travel-assets.com/ugc/hotel-reviews/82004111696E9C4618287962BFBE29A17B29083D1717189800258.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D64A93E890C8AAF064764EC2419B27F75E63B14B1717189800451.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E4A8DEEDD40D94C84C09BD4AB47731663B0550BD1717189800825.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yuk King Stayed 5 nights in May 2024 ### 10/10 Excellent #### TING HUAN Apr 23, 2024 ##### TING HUAN Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Kim Chun Oct 11, 2023 ##### Kim Chun Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Verified traveller Jul 2, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 5 nights in Jun 2022 ### 10/10 Excellent #### Verified traveller Jul 2, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 2 nights in Jun 2022 ## 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