Title: Hangzhou Tower Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=3937774&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hangzhou Tower Hotel Experience downtown luxury by day with top-notch amenities like shopping on site. By nightfall enjoy fine dining options that bring this city to life. ## Photo gallery for Hangzhou Tower Hotel ![Exterior - Hangzhou Tower Hotel (Hangzhou)](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/32704e16.jpg?impolicy=resizecrop&rw=598&ra=fit) ![5 restaurants, breakfast served - Hangzhou Tower Hotel (Hangzhou)](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/efa34218.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Room | Living room - Hangzhou Tower Hotel (Hangzhou)](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/d9974d2c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Room | Bathroom - Hangzhou Tower Hotel (Hangzhou)](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/fd5e7633.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (CNY 50 per person) - Hangzhou Tower Hotel (Hangzhou)](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/14cf7117.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hangzhou Tower Hotel, nestled in Downtown Hangzhou, offers the ultimate upscale experience with a nightclub and on-site shopping. Enjoy dining at one of the 5 restaurants, relax at the coffee shop or hair salon, and take advantage of free WiFi and valet parking. ## Reviews 8.2 Very good ## Popular amenities - Parking included - Free WiFi - Restaurant - Air conditioning - Breakfast available - Business services ## Room options ### Check availability for these dates Tonight [Dec. 30 - Dec. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=3937774&PinnedHotelID=3937774&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=3937774&PinnedHotelID=3937774&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 31 - Jan. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=3937774&PinnedHotelID=3937774&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=3937774&PinnedHotelID=3937774&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=3937774&PinnedHotelID=3937774&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=3937774&PinnedHotelID=3937774&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=3937774&PinnedHotelID=3937774&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=3937774&PinnedHotelID=3937774&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 18 of 18 rooms ### View all photos for Deluxe Standard Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/230ca04c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Standard Room - Sleeps 2 ### View all photos for Business Double Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/23f0f409.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Double Room - Sleeps 2 ### View all photos for Superior King Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/7827a5ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator HDTV Pillow menu Blackout drapes/curtains Premium bedding - 366 sq ft - City view - Sleeps 3 - 1 King Bed ### View all photos for Deluxe King Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/7827a5ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator HDTV Pillow menu Blackout drapes/curtains Premium bedding - 388 sq ft - City view - Sleeps 3 - 1 King Bed ### View all photos for Executive Room ![Executive Room](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/2119a303.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator HDTV Pillow menu Blackout drapes/curtains Premium bedding - 592 sq ft - River view - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Twin Room ![Deluxe Room, 2 Single Beds](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/8b867461.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator HDTV Pillow menu Blackout drapes/curtains Premium bedding - 388 sq ft - City view - Sleeps 2 - 2 Twin Beds ### View all photos for Special Standard Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/02ac0fb0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Special Standard Room - Sleeps 2 ### View all photos for Executive Suite ![Executive Suite](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/2595b35a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Soundproofed Air conditioning Free rollaway/extra beds Free cribs/infant beds Refrigerator HDTV Pillow menu Sofa bed - 603 sq ft - City view - Sleeps 3 - 1 King Bed ### View all photos for B.duck Theme Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/95814c12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### B.duck Theme Room - Sleeps 2 ### View all photos for Boutique Queen Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/9f2d41c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Boutique Queen Room - Sleeps 2 ### View all photos for New Generation Gaming Enjoyment Standard Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/866f8aab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### New Generation Gaming Enjoyment Standard Room - Sleeps 2 ### View all photos for Business Room (Double Bed) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/0c29ed71.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Room (Double Bed) - Sleeps 2 ### View all photos for Executive Business Queen Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/89043860.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Business Queen Room - Sleeps 2 ### View all photos for Business Suite ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/cee9360f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Suite - Sleeps 2 ### View all photos for Executive Deluxe Suite ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/b9abe4a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Deluxe Suite - Sleeps 2 ### View all photos for Deluxe Queen Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/f8af3932.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Queen Room - Sleeps 2 ### View all photos for Superior Queen Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/01379fcd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Queen Room - Sleeps 2 ### View all photos for Superior Standard Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3940000/3937800/3937774/53e0f63f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Standard Room - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Hangzhou-Tower-Hotel.h3937774.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Hangzhou-Tower-Hotel.h3937774.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.27198%2C120.16185&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=96wguw44Np7A-O6Zzk2f3n8XYAA=) 7F Building A Hangzhou Tower, No.21 Wuling Square, Xiacheng, Hangzhou, Zhejiang, 310006 #### What's nearby - Hangzhou Tower Shopping Mall \- 1 min walk \- 0.2 km - Wulin Square \- 3 min walk \- 0.3 km - Hangzhou China Silk Town \- 14 min walk \- 1.2 km - Wulin Night Market \- 17 min walk \- 1.5 km - West Lake \- 19 min walk \- 1.7 km #### Getting around - Wulin Square Station - 4 min walk - Hangzhou Station - 6 min drive - Hangzhou (HGH-Xiaoshan Intl.) - 35 min drive #### Restaurants - ‪% coffee - ‬3 min walk - ‪萨莉亚 - ‬4 min walk - ‪Honeymoon Dessert (满记甜品) - ‬3 min walk - ‪KFC 肯德基 - ‬2 min walk - ‪星巴克 - ‬3 min walk ## About this property ### Hangzhou Tower Hotel Upscale hotel near West Lake Take advantage of a nightclub, a free grocery shopping service, and shopping on site at Hangzhou Tower Hotel. Be sure to enjoy a meal at the 5 on-site restaurants, including breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a hair salon. Other perks include: - Free self parking and valet parking - Buffet breakfast (surcharge), express check-out, and express check-in - Multilingual staff, a banquet hall, and smoke-free premises Room features All 215 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning. Other amenities include: - Bathrooms with rainfall showers and separate tubs/showers - 37-inch HDTVs with premium channels - Refrigerators, electric kettles, and daily housekeeping ## Similar properties ![Down comforters, minibar, desk, laptop workspace](https://images.trvl-media.com/lodging/20000000/19660000/19659400/19659374/50b6ad38.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### East King Business Hotel Hangzhou Shangcheng - All-inclusive - Kitchen - Washer - Free WiFi 8.6 Excellent 26 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=19659374&PinnedHotelID=19659374&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/37000000/36460000/36450200/36450168/60275847.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### voco Hangzhou Binjiang Minghao by IHG Gongshu - Spa - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 12 reviews CA $120 CA $140 total includes taxes & fees Jan 3 - Jan 4, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=36450168&PinnedHotelID=36450168&HadPinnedHotel=true®ionId=-1&adults=2) ![Room, 1 King Bed, City View](https://images.trvl-media.com/lodging/104000000/103790000/103787500/103787418/1b8c17d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairfield By Marriott Hangzhou Wulin Square, China Downtown Hangzhou - 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Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=118142105&PinnedHotelID=118142105&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/22000000/21460000/21451600/21451546/bf9b8564.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Hangzhou Gongshu by IHG Gongshu - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 14 reviews CA $82 CA $96 total includes taxes & fees Jan 11 - Jan 12, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=21451546&PinnedHotelID=21451546&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free self parking on site - Free valet parking on site - Limited onsite valet and self parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 50 per person - 5 restaurants - A bar/lounge - A coffee shop/cafe - Coffee and tea in common areas - Snack bar/deli ### Things to do - Karaoke - Nightclub - Shopping ### Family friendly - Children's toys - In-room refrigerator - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Hair salon - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - Business center - Conference center - Meeting rooms ### Outdoors - On a river ### Spa - Spa treatment rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - 1 building - 28 floors - Banquet hall - Built in 1985 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Pillow menu - Premium bedding ### Bathroom - Bathrobes - Hair dryer - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 37-inch flat-screen TV with premium digital channels - Pay movies ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Free daily newspapers - Free local calls - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: noon; Check-in end time: anytime Early check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately CNY 50 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old This property accepts credit cards and cash Safety features at this property include a smoke detector Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Disposable personal items are available on request. ### We should mention Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### National rating Property class, provided by our rating system, is based on property type, amenities, and services. ### Property is also known as Hangzhou Tower Hangzhou Tower Hotel Hangzhou Tower Hotel Hotel Hangzhou Tower Hotel Hangzhou Hangzhou Tower Hotel Hotel Hangzhou ## Frequently asked questions ### Is Hangzhou Tower Hotel pet-friendly? ### How much is parking? ### What time is check-in at Hangzhou Tower Hotel? ### What time is check-out at Hangzhou Tower Hotel? ### Where is Hangzhou Tower Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hangzhou Tower Hotel Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.6 Location ### 8.2 Staff & service ### 10 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 28 8 - Good 32 6 - Okay 7 4 - Poor 5 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### SU YU Aug 20, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 非常不错的酒店，地点位置非要好，酒店底下就大商场，下次会再来 ##### SU YU Stayed 3 nights in Aug 2019 ### 10/10 Excellent #### Hyun Jung Jun 13, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 좋아요!! 편안히 묵었습니다. 좋았습니다! 메트로랑 연결이 되어있어서 찾기도 쉽고... 침구도 아늑하고 너무 편안했습니다. 방도 넓고.. 웰컴 과일 및 과자도 매일매일 주셔서 잘 먹었습니다. 청소도 잘해주셔서 다 만족이었습니다. 다시 항저우여행을 간다면 다시 묵고싶은 호텔이예요 ##### Hyun Jung Stayed 3 nights in Jun 2019 ### 8/10 Good #### Verified traveller May 16, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 市内の中心部にあり、商業施設やこうえ ##### Verified traveller Stayed 1 night in May 2019 ### 8/10 Good #### Verified traveller Apr 19, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 清潔感あってよかったです。 ##### Verified traveller Stayed 1 night in Apr 2019 ### 8/10 Good #### Po Yee Apr 6, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 位置方便 從地鐵站到酒店只需5分鐘。 在機場出發可以坐機場巴士到武林門站，步行5分鐘到酒店。 房間很大。 ##### Po Yee Stayed 2 nights in Apr 2019 ### 8/10 Good #### Verified traveller Mar 31, 2019 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities エアコンが集中管理なのか、クーラーにしても暑くなる。あまりにも暑いので窓を開けたら閉まらなくなった。また1晩で部屋の電気が3回落ちた。落ちるたびに主電源を再度入れる必要があった。 ##### Verified traveller Stayed 1 night in Mar 2019 ### 10/10 Excellent #### Gwangil Jan 24, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 만족스러운 숙박입니다. 저층은 쇼핑몰이고 고층은 호텔인 건물이다. 방은 크지는 않았지만, 상당히 깔끔했고, 고층이라서 전망이 매우 좋았다. 화장실도 깔끔하고, 크며, 각종 물품이 잘 갖추어져 있다. Wulin Square역이랑 매우 가깝고, B번 출구로 나가는게 가기에 편하다. 다른 출구로 나가서 쇼핑몰 아래를 통해 올라가는 방법도 있는데, 초행길인 사람에게는 어려워 보인다. ##### Gwangil Stayed 2 nights in Jan 2019 ### 8/10 Good #### Verified traveller Dec 22, 2018 Liked: Cleanliness 暖氣很熱 ##### Verified traveller Stayed 3 nights in Dec 2018 ### 8/10 Good #### Verified traveller Dec 10, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 従業員のサービスは良かったです。毎日果物が提供してくれることはありがたいです。また止まりたいですね。 ##### Verified traveller Stayed 2 nights in Dec 2018 ### 6/10 Okay #### Verified traveller Dec 4, 2018 Liked: Room comfort Disliked: Cleanliness #### Not as expected, but ok. Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you cannot set to “Cool” and to contact reception for further assistance, which I thought they could manually set to cool, but without success. Their suggestion was to open the window. Be careful when booking “Hangzhou Tower Hotel” because there seems to be two different locations one close to the westlake area and one much further north, both have the same 1Wulin Square address at Wulin Metro stop and another shows it’s at Longxiangqiao station. ##### Verified traveller Stayed 2 nights in Nov 2018 ### 8/10 Good #### Verified traveller Dec 2, 2018 Liked: Cleanliness, staff & service, property conditions & facilities #### Good location, but rooms are stuffy and hot. Hotel is centralized and easy to get to the surrounding shopping areas and the metro subways. Downside is the inability to turn on the air conditioning in the room making it very stuffy. When you call the front desk and have them send a maintenance worker to look at it, unfortunately, all they can suggest is to open the window for fresh air, but the air quality in China is poor. Also, it’s very difficult to communicate with the staff due to language barriers. Not their fault, but it does make me think twice about staying here again ##### Verified traveller Stayed 2 nights in Nov 2018 ### 2/10 Terrible #### Verified traveller Oct 6, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible front desk and management Terrible front desk and booking service. I make a full paid booking through hotels.com, but when i checked in, the front desk couldn't find the booking. I called the website hotline and confirmed my booking existed and fully paid, and I let the hotline called the hotel to negotiate. After prolong waiting, the front desk agreed to give me a room, only if I agree to paid RMB600 as deposit, which I was promised to have it refunded to me when check out. It was late night so I paid the money, and was issued a receipt for the deposit. Unfortunately when I checked out the next morning, the front desk refused to make any refund, claiming the hotel's policy only required RMB200 as deposit, so they won't acknowledge the receipt when I showed it to them. I called the hotline again and emailed them the receipt, and let the hotline talked with the hotel again. The hotel staff changed their story this time, and claiming they still couldn't find my booking, so they charged me the money as the fee of a walk in customer, even though the receipt clearly showed the money is for deposit. After a week of continuous emails and telephone conversation with the hotline and the hotel, no conclusion was reached nor any refund was made. ##### Verified traveller Stayed 2 nights in Sep 2018 ### 8/10 Good #### PA Jul 6, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good location, close to metro line 1\. Room was spacious and clean. ##### PA Stayed 2 nights in Jul 2018 ### 4/10 Poor #### Verified traveller Jun 24, 2018 Disliked: Cleanliness 在商业区，交通方便，但是卫生不太好，早上有装修的声音，影响休息。 ##### Verified traveller Stayed 2 nights in Jun 2018 ### 6/10 Okay #### Verified traveller May 22, 2018 Disliked: Property conditions & facilities I booked no- smoke room, but got smoked room. The whole floor smell smoke. Very bad experience. ##### Verified traveller Stayed 1 night in May 2018 ### 6/10 Okay #### Losa, HK Dec 15, 2017 #### 酒店位置在市中心及較近地鐵站 酒店位置在市中心及夠近地鐵站，步行至地鐵站只需10分鐘以內，杭州大廈總共分為四座， A、 B座是專賣名牌 (如LV、CHANEL、Gucci、Dior.....等等)，C、D座是賣一般潮服，如果是打算在這裏購物的話，這間酒店是理想選擇之一，因為他樓下便是各大名牌集中地。 至於食肆方面，周邊的選擇也很多，步行的話也只是5分鐘至15分鐘內也可找到，所以尚算方便。 只是酒店所提供的早餐不如理，雖然它只是收＄45人民幣一位，但質素較差！ 順帶一提，清潔嬸嬸居然把我的面巾當作酒店的毛巾一起收走，其實我的面巾與酒店的毛巾顏色是較相似，但酒店的所有毛巾是帶有金色縫線和酒店標誌的，而我用的是沒有，另外我已特別將我自己的毛巾另外掛起，以免混亂，但最終也是難逃厄運！ 建議其他旅客與要自己攜帶毛巾的話，最好不要帶米白色的毛巾，以免又會被他們誤會及收走。 ##### Losa Stayed 2 nights in Dec 2017 ### 10/10 Excellent #### Yan, New York Aug 25, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Inside a shopping mall The hotel is actually inside the shopping mall, you just got to take the elevator up to the seventh floor where the lobby is. The facilities were nice, except i didn't like the shower. It has a large glass window that faces a outside office building, and the privacy shade was black and moldy because it was in the shower ##### Yan Stayed 2 nights in Aug 2017 ### 8/10 Good #### Michael Mar 27, 2017 Liked: Cleanliness, staff & service, room comfort #### Room Condition I changed my room because there was a funny smell in the bathroom. The water leaks from underneath the glass door in the bathroom in the second room making the floor all wet. Don't understand why there always is a smell of smoke from cigarettes on the reception floor. ##### Michael ### 6/10 Okay #### Jenny, TW Mar 3, 2017 Liked: Cleanliness #### 在市中心的飯店 離西湖蠻近的，搭TAXI只要22RMB 只是剛到的時候有點找不到飯店入口 ＆ Check-in位置 可能因為在市區，服務態度沒有特別好但也沒特別差 沒有附早餐有點可惜～ 喜歡購買名牌的人很適合來這裡住，非常方便 ##### Jenny ### 10/10 Excellent #### Verified traveller Jan 28, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very comfort and the location is awesome! ##### Verified traveller ### 10/10 Excellent #### Hon-Mun Nov 14, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Convenient and very clean room The hotel check-in was fast. Room was very clean. ##### Hon-Mun ### 6/10 Okay #### Verified traveller Oct 23, 2016 Liked: Cleanliness, staff & service #### Convenient hotel with small rooms. The room is too small. ##### Verified traveller ### 8/10 Good #### Peter Sep 29, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Convienient to Luxury Shopping, Mostly Chinese Business Hotel, Rooms a little sdmall, bathrooms enormous. ##### Peter ### 8/10 Good #### Verified traveller Sep 12, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Superb location in the shopping district Wonderful location with excellent amenities. No worries on food choices. You will also be spoilt for choice when it comes to shopping. ##### Verified traveller ### 10/10 Excellent #### Chong Teng, Singapore Aug 21, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great value for money exceeding expectations Location is good, near to the metro, lots of shopping malls, comfortable bed, good wifi, very welcoming and overall great value for money. ##### Chong Teng ## Expedia's Latest Trends ### Hotels > [Holiday Inn Montréal Centre-Ville Downtown by IHG](https://www.expedia.ca/Montreal-Hotels-Holiday-Inn-Montreal-Centre-Ville-Downtown.h6668.Hotel-Information) > > [Fairfield by Marriott Niagara Falls, Canada](https://www.expedia.ca/Niagara-Falls-Hotels-Fairfield-By-Marriott-Niagara-Falls.h6002.Hotel-Information) > > [Hotels with Kitchenettes in Virginia Beach](https://www.expedia.ca/Virginia-Beach-Hotels-Hotels-With-Kitchenettes.0-0-d10271-tHotelswithKitchenettes.Travel-Guide-Filter-Hotels) > > [Novotel Toronto Centre](https://www.expedia.ca/Toronto-Hotels-Novotel-Toronto-Centre.h12735.Hotel-Information) > > [Pet-friendly Hotels in Merritt](https://www.expedia.ca/Merritt-Hotels-Pet-Friendly-Hotel.0-0-d10585-tPetfriendlyHotel.Travel-Guide-Filter-Hotels) > > [Stratford Suburban Motel](https://www.expedia.ca/Perth-East-Hotels-Stratford-Suburban-Motel.h9866788.Hotel-Information) > > [Marriott Sanibel Harbour Resort & Spa](https://www.expedia.ca/Fort-Myers-Hotels-Marriott-Sanibel-Harbour-Resort-Spa.h3079.Hotel-Information) > > [Sandman Signature Kamloops Hotel](https://www.expedia.ca/Kamloops-Hotels-Sandman-Signature-Kamloops-Hotel.h7461504.Hotel-Information) > > [Cheap Hotels in Buffalo](https://www.expedia.ca/Buffalo-Hotels-Cheap-Hotels.0-0-d602674-tCheapHotels.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Anchorage (ANC) to Montreal (YUL)](https://www.expedia.ca/lp/flights/anc/yul/anchorage-to-montreal) > > [Flights from Seattle (SEA) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/sea/las/seattle-to-las-vegas) > > [Flights from Pearson Intl. to ROM-All Airports](https://www.expedia.ca/lp/flights/yyz/rom/toronto-to-rome) > > [Flights from Kelowna (YLW) to Tampa (TPA)](https://www.expedia.ca/lp/flights/ylw/tpa/kelowna-to-tampa) > > [Flights from Montreal (YUL) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yul/yyz/montreal-to-toronto) > > [Flights from Saskatoon (YXE) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yxe/yyc/saskatoon-to-calgary) > > [Flights from British Columbia (YXJ) to Edmonton (YEG)](https://www.expedia.ca/lp/flights/yxj/yeg/fort-saint-john-to-edmonton) > > [Flights from Toronto (YYZ) to Monterrey (MTY)](https://www.expedia.ca/lp/flights/yyz/mty/toronto-to-monterrey) > > [Flights from Toronto (YYZ) to Goffs (YHZ)](https://www.expedia.ca/lp/flights/yyz/yhz/toronto-to-halifax) ### Cars ### Packages > [Hawaii](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/213/Hawaii) > > [Kalispell Vacations](https://www.expedia.ca/Kalispell.d6056415.Destination-Travel-Guides) > > [Split Vacations](https://www.expedia.ca/Split.d3255.Destination-Travel-Guides) ### General > [Visit Cassis](https://www.expedia.ca/Cassis.dx178745) > > [Visit Norris Point](https://www.expedia.ca/Norris-Point.dx6341562) > > [Visit Canada](https://www.expedia.ca/Canada.dx31)