Exterior

Reviews of Lainston House Hotel

3.5 out of 5
Lainston House Hotel
Woodman Lane, Sparsholt, Winchester, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 167 out of 223 reviews" "
Rating 8 - Good. 37 out of 223 reviews" "
Rating 6 - Okay. 10 out of 223 reviews" "
Rating 4 - Poor. 8 out of 223 reviews" "
Rating 2 - Terrible. 1 out of 223 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

John

Stayed 3 nights in Apr 2022

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stately home from home
Very nice stay in a stately home. Staff are extremely friendly and helpful, and the food is high quality
Stayed 2 nights in Feb 2022

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and service
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great tasting menu
Great food and service overall. Tasting menu was brilliant. Room was a little tired looking. Also could have had a mini bar. Overall would recommend.
Stayed 1 night in Dec 2020

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Simon, Cambridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous stay at Lainston. Superb room, restaurant and staff. Lovely grounds. Simply brilliant.
Stayed 1 night in Oct 2020

10/10 Excellent

Robert, Essex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and gardens excellent service. Nice comfortable room Food was superb
Stayed 1 night in Sep 2020

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from James Webb on Mar 29, 2020
Thank you for your 10/10 rating of Lainston House. We look forward to welcoming you back again in the near future. Kind regards, James Webb Operations Manager.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Superb staff, fantastic hotel
Stayed 2 nights in Mar 2020
Response from James Webb on Mar 29, 2020
Thank you for your fabulous review of Lainston House. I shall share your glowing comments with the rest of the team and look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Hotel
Beautiful hotel, gorgeous room with fabulous views, immaculately clean, delicious breakfast, helpful staff. Would definitely stay here again.
Stayed 1 night in Mar 2020
Response from James Webb on Mar 29, 2020
Thank you for taking the time to share you glowing review of Lainston House. It's a pleasure to read how much you appreciated the hospitality provided by the team and I shall share your kind comments with all of them. We look forward to welcoming you back again in the not too distant future. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from James Webb on Mar 7, 2020
Thank you for your 5/5 rating of Lainston House. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard of our room was very good , temperature just right and bed very comfortable. Bathroom was luxurious with underfloor heating and aquavision. View from the room was magnificent over the parkland and gardens.
Stayed 4 nights in Feb 2020
Response from James Webb on Feb 27, 2020
Thank you for your kind review of Lainston House. I shall share your glowing feedback with the rest of the team and look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from James Webb on Feb 20, 2020
Thank you for your 10/10 review of Lainston House. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Stayed 6 nights in Jan 2020
Response from James Webb on Feb 5, 2020
Thank you for your 5/5 review of Lainston House. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is a lovely hotel but the service was terrible! We had to ask for drinks at the bar and struggled to get a waiter’s attention. We
Stayed 1 night in Dec 2019
Response from James Webb on Jan 5, 2020
Please accept my sincere apologies for the lack of attention given to you during your visit. Your feedback will be shared with the senior team for them to act upon. I do hope that we will have the opportunity to welcome you back again in the near future. Best intentions, James Webb Operations Manager.

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from James Webb on Jan 2, 2020
Thank you for your 10/10 rating of Lainston House. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from James Webb on Dec 29, 2019
Thank you for your 10/10 review of Lainston House. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Impressive house, lovely room but a little let down by the need to climb up and down stairs when clearly i was not going to be able to easily as I had crutches
Stayed 1 night in Dec 2019
Response from James Webb on Dec 29, 2019
Thank you for taking the time to share your review. I do hope that we will have the opportunity to welcome you back again soon and provide you with a room which will exceed your expectations. Kind regards, James Webb Operations Manager

10/10 Excellent

Sarah

Stayed 2 nights in Dec 2019

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Getaway!
Beautiful hotel just moments from Winchester. Amazing accommodations, stay and food!!
Stayed 1 night in Nov 2019
Response from James Webb on Nov 30, 2019
Thank you for your kind review of Lainston House. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from James Webb on Nov 30, 2019
Thank you for your 10/10 rating of Lainston House. We look forward to welcoming you back again in the near future. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from James Webb on Nov 23, 2019
Thank you for scoring Lainston House 10/10. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay here. The whole hotel is beautiful and as you walk into reception to be greeted by a roaring fire with wellies all around it, you know you are going to enjoy your stay. Everywhere was immaculate, the rooms were very well equipped. We had afternoon tea, which was lovely, and plenty of good quality cocktails. Breakfast was excellent too. Lovely, lovely staff. Can't fault it, amazing hotel.
Stayed 1 night in Nov 2019
Response from James Webb on Nov 11, 2019
Thank you for your glowing review of Lainston House. It's a real pleasure to hear how much you enjoyed your time with us. Please rest assured I will share your kind comments with all of the team here at Lainston House. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

8/10 Good

Kim

Liked: Cleanliness, property conditions & facilities, room comfort
Communication lacking
The hotel, the grounds, the people were great. What they need to work on is communication. We had booked months prior the Falconry Experience and it was confirmed. The day before (around 4pm) we were to participate we went to the front desk to see where we were to go the next day. They said come to the front desk 15 minutes before our event. We did. They told us to go to Falconry area so we walked there. We were taking pictures waiting for our falcon and guide to show up. They never came. About 10 minutes later the front desk person came and told us the event was canceled and that it had been canceled since the day before. He told us that they could not reach us the day before. We were staying at the hotel so there was no reason they could not have contacted us especially when we asked about it the day it was canceled. Also they tried to charge us for it when we checked out, but then changed her tune when we said you canceled it. If we had known the day it was canceled we could have made arrangements to go to Stonehenge. It was too late so we lost a day. Communication is needed.
Stayed 5 nights in Oct 2019
Response from James Webb on Nov 2, 2019
Thank you for taking the time to write your review. Please accept my sincere apologies for the break down in communication and I am sorry to hear that it had such a negative effect on your stay. I have discussed your feedback with the senior team to ensure that there are no future occurrences of this sort. I do hope that this will not deter you from visiting us again in the future. Best intentions, James Webb Operations Manager

6/10 Okay

Graham

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds, great nights sleep
Only small moan is the time it takes to get the cooked breakfast once ordered.
Stayed 1 night in Oct 2019
Response from James Webb on Oct 11, 2019
Thank you for taking the time to share your review. I am pleased to hear that you enjoyed your time with us and shall share your constructive feedback with both the Restaurant and Kitchen teams. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fantastic Destination just on its own
Lainston House is amazing! We have stayed here twice and will come back again. Everything is impeccable. The food is truly for gourmands. The little ruin of a chapel, history and grounds are well worth exploring. Our only regret was that the falconer was on vacation. Gives us an excuse to come back
Stayed 2 nights in Sep 2019
Response from James Webb on Oct 11, 2019
Thank you for your lovely review of Lainston House. I shall share your glowing feedback with all of the team and we look forward to welcoming you back again in the not too distant future. Kind regards, James Webb Operations Manager.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from James Webb on Sep 18, 2019
Thank you for your 10/10 rating of Lainston House. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We attended a wedding in the nearby church. For those with large cars, the roads are tiny. Leave the Bentley at home and use the nanny’s car.
Stayed 1 night in Sep 2019

10/10 Excellent

Bimal Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful hotel with friending and attentive staf
Delightful hotel with friending and attentive staff. Highly recommended for a special break
Stayed 1 night in Aug 2019
Response from James Webb on Aug 28, 2019
Thank you for taking the time to share your delightful review of Lainston House. I shall share your kind comments with the rest of the team and look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the hospitality and the wonderful staff at The Lainston House. The reception team were superb, especially Kamile and the Portuguese chap. I actually wish I could have booked and stayed for longer. See you back soon!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel!
Stayed 2 nights in Aug 2019
Response from James Webb on Aug 25, 2019
Thank you for your kind review of Lainston House. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely gorgeous setting.
The hotel is set in the most wonderful setting and I would love to come back and explore more. There is a cookery school and falconery too. I would have rated service and comfort higher but, for me, the bed was a bit worn on one side and not supportive or comfortable. The pillows and bedding were lovely but the zip in the middle of the duvet was annoying. Shower and jacuzzi bath lovely. Small slip up at breakfast when the coffee ordered turned into tea but otherwise very nice and service with a smile. Excellent welcome and check out with staff genuinely concerned for your enjoyment.
Stayed 1 night in Aug 2019
Response from James Webb on Aug 8, 2019
Thank you for your kind and constructive review of Lainston House. I shall share you review with all of the team here at Lainston House and look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Lovely hotel with great staff. We were given a complimentary upgrade which was greatly appreciated but unfortunately because we were on the top floor - the heat was very uncomfortable. It would be great to install a form of cooling system.
Stayed 2 nights in Aug 2019
Response from James Webb on Aug 8, 2019
Thank you for taking the time to share your review. I am pleased hear that you enjoyed your upgrade and as well as the hospitality provided by the team. I shall share your kind feedback with the rest of the team and look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taking the bikes for a ride around the grounds and the surrounding forest was quite lovely
Stayed 2 nights in Jul 2019
Response from James Webb on Aug 3, 2019
Thank you for your kind review of Lainston House. I am pleased to hear that you made time to enjoy a bike ride around the surrounding areas. We look for to inviting you back for many more adventures. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from James Webb on Jul 25, 2019
Thank you for your 10/10 review of Lainston House. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entered into 18th Century England!
Place exceeded my expectations in every way! Very romantic! Bucolic setting! It was like being in a Jane Austen novel. Excellent service! Bathroom was AMAZING!
Stayed 1 night in Jul 2019
Response from James Webb on Jul 9, 2019
Thank you for your lovely review of Lainston House. I shall share your kind comments with the rest of the team and look forward to welcoming you back again soon. Kind regards, James Webb Operations Manger

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great 15 hours stay.
Just an all round pleasant stay. Service excellent and room very comfortable. Staff responsive, efficient and friendly. Food....room service easy to order and good quality.
Stayed 1 night in Jul 2019
Response from James Webb on Jul 7, 2019
Thank you for taking the time to review your 15 hours here at Lainston House. I am pleased to hear how much you enjoyed your time with us and shall share you kind comments with the rest of the team. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have visited this property before and always found it a very special traditional country house hotel with exceptional services. The food is amazing.
Stayed 1 night in Jun 2019
Response from James Webb on Jul 4, 2019
Thank you for your glowing 5* review of Lainston House. I am pleased to hear how much you appreciated the hospitality provided by the team and very much look forward to welcoming you back again on the not too distant future. Kind regards, James Webb Operations Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beutiful property with lovely gardens. Very clean and friendly staff. The lady at the reception desk on Friday 28th June went above and beyond to help us with our booking. Excellent customer service.
Stayed 1 night in Jun 2019
Response from James Webb on Jul 3, 2019
Thank you for your kind review of Lainston House. I am pleased to hear just how much you enjoyed your time with us and shall share your kind comments with the rest of the team. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from James Webb on Jun 12, 2019
Sorry to see that you were not happy during your time with us. I do hope that we will have the opportunity to welcome you back again in the not too distant future and provide you with a stay which will exceed your expectations. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from James Webb on May 29, 2019
Thank you for your 5* review of Lainston House. We look forward to welcoming you back again in the not too distant future. Kind regards, James Webb Operations Manager.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I stayed for one night with my wife as a place where we could stay in a quiet location for a peaceful relaxed time. We stayed about a month ago so knew we would have a nice stay.And were not disappointed. The staff here are always smiling and so polite and nothing is too much trouble. Our four poster bed was so comfortable and our room immaculate . We ate in the bar and our steaks were perfect. We had breakfast in our room which was superb. All in all a fantastic hotel in a beautiful setting with wonderful staff.
Stayed 1 night in Apr 2019
Response from James Webb on May 1, 2019
Thank you for taking the time to share your fantastic review of Lainston House. I shall share your lovely feedback with the rest of the team and look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter break at Lainston House
Amazing Easter holiday break. The hotel was great and had a range of guests from a mclaren 720i owner to little doggie owners, and of course us, a family with 2 kids. Service was amazing and a lot of work goes in to making sure you are comfortable. Great spot but we did have excellent weather. Restaurant was an amazing experience but my kids weren’t allowed in but they wouldn’t have enjoyed the fine dining experience anyhow. However, they sat at the bar and had food whilst being looked after by a wonderful waitress. Great stuff all round!
Stayed 2 nights in Apr 2019
Response from James Webb on Apr 28, 2019
Thank you for your amazing review of Lainston House. I'm so pleased to hear how much you enjoyed your time with us. I shall share your kind comments with all of the team here at Lainston House and look forward to welcoming you all back again soon. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from James Webb on Apr 24, 2019
Thank you for your 5/5 review of Lainston House. We look forward to welcoming you back again in the not too distant future. Kind regards, James Webb Operations Manager.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each bedroom is decorated differently to a very high standard. Beautiful gardens and views. Top quality furnishings and good food presented well.
Stayed 1 night in Apr 2019
Response from James Webb on Apr 20, 2019
Thank you for your glowing review of Lainston House. I am pleased to hear how much you enjoyed your time with us and look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.