Breakfast and dinner served, British cuisine
Check availability

Reviews of Best Western Andover Hotel

3 out of 5
Best Western Andover Hotel
Micheldever Road, Andover, England

Reviews

7.2

Good

Rating 10 - Excellent. 79 out of 362 reviews" "
Rating 8 - Good. 137 out of 362 reviews" "
Rating 6 - Okay. 75 out of 362 reviews" "
Rating 4 - Poor. 50 out of 362 reviews" "
Rating 2 - Terrible. 21 out of 362 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Philip

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled our booking.
Stayed 1 night in Apr 2022

10/10 Excellent

N

Liked: Cleanliness, staff & service, room comfort
Room 102
Facade of hotel a little off putting ..needs some care and attention . But inside pleasantly surprised ..does need a refurb especially bathrooms. But room clean and comfortable and staff welcoming. Enjoyed my stay
Stayed 1 night in Feb 2022

4/10 Poor

Venkatesh

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Mike

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room itself was large, comfortable and clean, although a little tired and in need of some redecoration. The bathroom initially looked off-putting, with some flaking paint, an older style of shower curtain rather than screen, however the shower itself proved to be excellent. Fiddly to get to temperature, but plenty of consistent water pressure. The biggest problem with the hotel is the lack of the advertised restaurant. When checking in, we asked if we needed to book for the restaurant that evening, only to be told that the restaurant was closed, in a dismissive tone indicating that we should obviously have known that - despite the fact that their own web site and Expedia both list the restaurant as one of the hotel facilities and even then checking in sheet I'd just signed had the restaurant opening hours. When I queried further, we were treated to the member of staff's personal, political views on the government, the pandemic and along the way told that the restaurant had been closed since the start of the first Covid lockdown. Not what I'd expect as a response in any sense. I have to say all other staff we encountered during our stay were polite, helpful and professional, but this first individual was none of these.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better information.
It was a good location for us, however disappointed that we did not know there was no restaurant in the evening so we had to drive into town, this would have made a difference to us booking this location as it is out of town. Everything else was fine and a good breakfast. We do understand as all hospitality having problems with staff.
Stayed 1 night in Nov 2021

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very very poor experience shocking
Very disappointed. Where do I start ok so entering the worn out hotel which looked like it was stuck in the 70’s. Checked in to hotel which was probably the best part of my stay, all good. Got to my room after walking down numerous corridors with different odours which some smelt like bleach. Entering my room all seemed ok until I saw my bed which had blood on it GREAT, called reception got that replaced. Then got a shower which felt like a water cannon firing at me but can live with that. Go to brush teeth in basin sinks blocked. Finally got sorted thought I’d get ready to go get something to eat four items on menu hmm ok will go out on leaving open window and turn radiator off put air con on as it was pretty hot. Got back to room about 2 hrs later still hot sweated all night bearing in mind this is winter so should be fairly mild. 5 o’clock in morning wake up to tinging it’s the water pipes that carried on till 6:30. 7:00 o’clock came got up thought I’d go get breakfast how bad can that be well I like my food but the breakfast was bland I gave up left it and decided to leave and got to my job I was booked on. Never again will I stay here for £89 they should be paying me.
Stayed 1 night in Nov 2021

8/10 Good

EZEKIEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Happy that we were on the ground floor and the bar was open, not happy with the executive room we had, needed refurb and no extra facilities like tissues, individual shower gels or body lotions. Hot water was dangerously hot when it eventually came through.
Stayed 3 nights in Oct 2021
Response from BW Andover. on Oct 22, 2021
Thank you for your comments, we are pleased you enjoyed your stay. Unfortunately the little extras were removed from all rooms when Covid took over as it is not possible to sanitize these objects if the previous guest does not require them. Most extra items are obtainable from reception, free of charge.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very wet evening
Welcome was warm. I was disappointed to learn that an evening meal wasn't available but the young lady on reception was very well informed regarding local restaurants and supplied me with a printed list. Very heavy rain so I was soaked on the short walk back to the hotel. Free WiFi was good. Breakfast bacon & sausage could have been cooked more but fried eggs, mushrooms & beans were good. Toaster needed setting up correctly as it took 3 passes to get the bread brown.
Stayed 1 night in Oct 2021
Response from BW on Oct 22, 2021
We thank you for your comments and are pleased your stay was pleasant, apart from the rain. Guests are always welcome to ask for fresh items at breakfast or even to have it freshly cooked, if it is not the way you like it.

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay. Ten out of ten
Been here several times over the years and never disappointed. Friendly, spacious, clean and with excellent service by friendly and very helpful staff. Been to other hotels in this area too but this is one of the best and by far the most convenient.
Stayed 2 nights in Oct 2021
Response from BW on Oct 22, 2021
Thank you very much for your comments, we are pleased you enjoyed your stay. Look forward to your next visit.

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional Hotel
Functional hotel. Suited us for what we wanted to do in Andover
Stayed 1 night in Oct 2021

8/10 Good

Lisa, Bushey

Travelled with partner
Liked: Cleanliness, staff & service
Property is run down and very overgrown outside. Slept okay but the walls are very thin and you can hear everything from the rooms next to you and in the corridor. Breakfast was nice, good variety - cereals, pastry, yoghurts, spreads and cooked breakfast
Stayed 1 night in Sep 2021

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Excellent staff. Excellent breakfast
Stayed 1 night in Sep 2021

8/10 Good

Ezekiel

Business traveller
Liked: Staff & service
Hotel really needs an upgrade
This is a very basic hotel not one for any kind of luxury experience. Beds are okay pillows are quite flat, toilet is positioned so close to the radiator that you can burn yourself. The room was a bit dustie I had to clean webs from the side of the drawers. The bathroom radiator leaked when they turned them off. Overall it's not the best but it's affordable and okay for 2 nights. Staff are nice and the WiFi is good also.
Stayed 2 nights in Sep 2021

4/10 Poor

Philip

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Been to Better
I checked in, went to room, sheets had stains on them, air con unit was broke on a day that was really 'muggy' so was sweating like hell, went down to reception, who gave me a universal remote which still never worked! To which poit by 7pm that evening i left and checked in to another hotel. P.s the resturant was not open too.
Stayed 1 night in Sep 2021

2/10 Terrible

Gerry

Stayed 7 nights in Aug 2021

4/10 Poor

S

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Debra

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location of hotel is good. Disappointing that there was no draft lager during our 7 night stay.
Stayed 7 nights in Aug 2021

4/10 Poor

paul

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Blunt reception on booking in. No food available at hotel and chi’s fact not advertised before we got there. Had to put wet motorcycle gear on again to go and find a restaurant/pub. Exterior bins overflowing, rubbish everywhere. Our room on ground floor. Smokers out at 01.30, loud talking, swearing and smoke entering room. Designated smoking area required away from building. Second stay here in 2 years, first time just as bad, won’t be back again
Stayed 1 night in Aug 2021

4/10 Poor

Russell

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Regret booking from the car park
The hotel looks shabby and run down from the outside and makes you regret booking the hotel from the moment you pull in to the carpark. The reception area poorly decorated and the whole hotel suffers with worn carpets, wires hanging out the ceiling where lights have been removed, paint (or something) spilt and splashed on the carpets and radiators. The beds old and in need of being replaced. Wifi didn't work. Tried to call reception, picked up the the phone and the receiver came off in my hands which is when i realised that was broken. cereals for breakfast was the variety packs of rice crispies only. However, plus points - staff were friendly and helpful and the cooked breakfast was good.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
In a very quiet area with some good walks just next to the property. Bathroom very outdated with a shower difficult to adjust.
Stayed 3 nights in Aug 2021

8/10 Good

Ffion

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, free parking, hotel a bit dated.
Great, spacious, well equipped rooms in the main part of the hotel, with excellent WiFi. Powerful shower to wake you up in the morning. On arrival was told they had no chef, so the restaurant was closed and there were no bar snacks. Not ideal as on returning to the hotel after work each day, the last thing I wanted to have to do was go out again. That being said they did make plates and cutlery available for delivery take always. Had breakfast on the last day which was most impressive and faultless. In a nutshell, great rooms if you are in the main part. The rest of the hotel is getting a bit dated now.
Stayed 2 nights in Jul 2021

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, hotel itself a bit dated
Great rooms in the main building, spacious, well equipped and quiet. On arrival was told there was no chef! As I was working all day the last thing I wanted to have to do was go out again to eat. However, they did provide plates and cutlery for delivered take-aways. Fast WiFi. Free on site parking. Excellent breakfast on the day of departure
Stayed 1 night in Aug 2021

2/10 Terrible

Joanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired, damp and unclean
The hotel itself is tired and in need of upgrading. We stayed in the garden rooms a block off the main hotel. The overwhelming smell of damp hit as soon as we walked in the building. Our room was a good size, although after finding many many hairs in the bathroom, we did not look too closely at the cleanliness of the rest of the room for fear of what we may find. We gave feed back to the receptionist, who apologised but made no offer of how the stay could be put right for us. Breakfast was a buffet breakfast which surprised me in the current Covid climate although all legal restrictions have been lifted, the fact of a dining room full of people touching the same lids and utensils was a surprise. So with the cleanliness of our room and many hands touching the breakfast, we opted for just for toast. We were only booked in for 1 night, if it was anymore we would have left.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was tired and in need of a total refurbishment. Reception did not explain any times for breakfast or when dinner was served. Bathroom needs ripping out and a new one installed. Would not stay here again.
Stayed 1 night in Jul 2021

10/10 Excellent

Baldev

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Ian

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good basic hotel with substantial breakfast. Some rooms could benefit from updating. Overall good value for money
Stayed 2 nights in Jul 2021

8/10 Good

Ruth

Liked: Cleanliness, staff & service
Ok for an overnight stay just off the A303
Ok for an overnight stay if you prefer the more traditional hotel to the ‘travel lodge’ model. Our room was clean but the mattress on the bed was not of good quality - change this and it would make a big difference. Everything worked and the towels and TV were good. Breakfast was ok - middle of the road regarding quality, but entirely edible. The outside of the hotel is tired. Roofs need cleaning, Weeds need clearing and generally its needs a spring clean to keep up the patio and veranda which are looking neglected.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice out of the way but is still walking distance to town. Only there for a 2 night stay but my room was not cleaned towels replaced or tea and milk replenished other than that everything good
Stayed 2 nights in Jun 2021

4/10 Poor

gary

Disliked: Cleanliness, property conditions & facilities, room comfort
would not stay here again even for free
very run down, outside well over grown with weeds bushes grass etc, car covered in tree foliage as not maintained at all. room was small no view at all out of window just derelict rear building, bed needs replacing could feel all the lumps and bumps had to take sleeping tablets to get to sleep, carpet was very badly stained throughout room, bathroom smelled kept door shut,the shower took around 5 mins for hot water on the first day after that it was a trickle so had to shower in cold water for 2 days. when another person left or entered their room the doors slam shut very loudly. the only good thing was the aircon worked after i had to go back to reception to ask for the remote
Stayed 3 nights in Jun 2021

10/10 Excellent

COLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine Hotel
Decent property with friendly staff. Breakfast tasty. Rooms are clean and practical. Very large new TVs which was a nice bonus.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Standard Hotel Room
Great communication from team before arrival and after (we left something at the hotel). Beware the walls are thin so you can hear what's going on in other rooms (some noises not appropriate for children). There was also smell of weed in the corridors which wasn't pleasant at all. Condition of the room was tidy. The fire alarm did go off at 07:30, unsure as to why and nothing was communicated with customers.
Stayed 1 night in Jun 2021

4/10 Poor

Gaynor

Travelled with group
Liked: Cleanliness, staff & service
Mess up at
Stayed 1 night in Jun 2021

10/10 Excellent

Khotso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value fir money hotel stay
It was a great for my working trip and staff were super friendly and helpful. Good value for money paid. Will be rebooking again
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2021

6/10 Okay

Jason

Business traveller
Liked: Staff & service
Disliked: Room comfort
Very basic.. Rubbish bed..
Hotel was basic to say the least but it was cheap.. Smallest room I've ever stayed in but all I needed was a bed for the night.. Arrived late ish to find they weren't doing any food so had to get some from local supermarket.. Only really ish was the bed.. It Consited of a plank of wood with a sheet on it.. It actually hurt me to sleep on it terrible nights sleep.. Even considered sleeping in the car. But for 38 quid it was a roof for a night.. I wouldn't recommended staying here for any longer than a night or two.
Stayed 1 night in May 2021

4/10 Poor

JOHANNES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Chithambaram

Disliked: Cleanliness
Not very clean. Bathroom floor was sticky.
Stayed 1 night in May 2021

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room
Very comfortable room. Didn't see much of the hotel as it was a sort stopover - late check-in, early check-out, but everything was fine. One minor issue was the adjoining wall - it was only a stud wall hence we could hear two gents talking for most of the evening - assume it was a business meeting as one gent left @9pm and then everything became quiet
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Matthew

Business traveller
Disliked: Property conditions & facilities
Nice but old and outdated.
Hotel was ok. Compared to a similar rate with premier inn these rooms are very old and outdated. Nice having a bigger TV than most hotels but the bathroom sink was like having a shave and wash in a dog bowl it was that small. Staff was friendly from what I spoke to (obviously COVID room restrictions and all public areas closed)
Stayed 5 nights in Mar 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The property is well kept, staff are friendly and helpful. very noicy on this visit until late. calmed down into the night . budget price and no complaints
Stayed 1 night in Mar 2021

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

4/10 Poor

Alun

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
needs refurbishment
furniture tatty and old. Big rip in net curtain. Shower did not have thermostatic valve, just normal hot and cold tap, so keeps going scolding hot to cold. In general not what I'd expect from a Best Western. On the plus side staff were polite and helpful.
Stayed 1 night in Jan 2021

8/10 Good

Joe

Stayed 4 nights in Dec 2020

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2020