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Reviews of Steigenberger Marhaba Thalasso

5 out of 5
Steigenberger Marhaba Thalasso
Avenue Moncef Bey, Hammamet

Reviews

8.2

Very good

Rating 10 - Excellent. 53 out of 112 reviews" "
Rating 8 - Good. 34 out of 112 reviews" "
Rating 6 - Okay. 12 out of 112 reviews" "
Rating 4 - Poor. 5 out of 112 reviews" "
Rating 2 - Terrible. 8 out of 112 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Aneeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and kind staff. Food is the same as most resorts salads, meat, fish, even one or two vegan options which was a nice surprise. The spa is good but it didn't blow me away but still worth a massage. The only area I didn't like was that these is no real peaceful area in the main hotel or the back towards the beach other than at the front of the hotel where there are bungalows near the car park.naturally there is music from the pool, evening entertainment etc.I ended up in the bungalows near the car park which provides some peace and quiet but then you miss the view. For three nights it was ok.
Stayed 4 nights in Sep 2023

10/10 Excellent

Kais

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - clean, nice pool, by great beach - food was good for an all inclusive
Stayed 4 nights in May 2023
Response from Emna on Jun 2, 2023
Dear Mr Kais, Thank you very much for your kind review. we are very happy that you enjoyed your stay in the Steigenberger Marhaba Thalasso Hammamet. Warmest regards,

8/10 Good

Issam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022
Response from Emna on Feb 3, 2023
Cher Mr issam, Merci pour cette évaluation faisant suite à votre séjour dans notre hôtel. Il s'agit pour nous d’une réelle satisfaction et nous sommes fiers que vos vacances ait été réussies.Au plaisir de vous accueillir de nouveau parmi nous.Meilleures salutations,

8/10 Good

Aida

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022
Response from Emna on Feb 3, 2023
Chère Mme Aida, Merci pour votre évaluation concernant notre unité Steigenberger Marhaba Thalasso Hammamet.Nous espérons que vous avez passé un excellent séjour et nous nous réjouissons de vous accueillir à nouveau bientôt.Bien cordialement,Meilleures salutations,

10/10 Excellent

Lidia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every person made an effort to make you feel welcomed. Very friendly
Stayed 11 nights in Feb 2022
Response from Community Manager on Feb 26, 2022
Dear Mrs Lidia, Thank you for your lovely review We are very happy to read that enjoyed staying in our hotel We look foward to welcoming you again in the near future ! Best regards,

8/10 Good

Imene Belgacem

Stayed 1 night in Jul 2021
Response from Emna on Feb 3, 2023
Chère Mme Imen, Merci pour votre évaluation concernant notre unité Steigenberger Marhaba Thalasso Hammamet.Nous espérons que vous avez passé un excellent séjour et nous nous réjouissons de vous accueillir à nouveau bientôt.Bien cordialement,

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The property is not a five star hotel ..maybe a three star .... Needs renovation and improvements
Stayed 1 night in Sep 2019
Response from Management on Sep 4, 2019
Dear Guest Thank you for your feedback, we are sorry that we did not met all your expectations, your comment is taken seriously and already forwardet to the head management. We hope to have an other occasion to welcome you in our property and in better conditions. Best personal regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2019
Response from Guest relation on Aug 2, 2019
Cher Client Au nom de toute l'équipe du Steigenberger Marhaba Thalasso, on vous remercie pour votre note, tout en espérant vous revoir parmi nous. Bien cordialement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The internet connection was so poor even in the reception
Stayed 2 nights in Sep 2018
Response from Management on Apr 8, 2019
We are sincerely sorry that we couldn’t meet your expectations and you stayed unsatisfied with your holiday. We insure that all your comments have been delivered to the hotel management and an action will be taken immediately

4/10 Poor

dana, london

Liked: Property conditions & facilities
Disliked: Cleanliness
Hotel staff terrible Food average Paid for sea view reception told me there's no sea view rooms
Stayed 3 nights in Aug 2018
Response from Hotel on Mar 25, 2019
We would first of all like to thank you for your comments. We always welcome comments from guests as we consider them as being constructive critics, who really help us progress as we aim to meet the quality standards STEIGENBERGER MARHABA THALASSO are renowned for. We are glad that you enjoyed your stay and we and would like to reassure you that we will not spare any effort to meet and exceed the expectations of STEIGENBERGER MARHABA THALASSO discerning guests. We hope to welcome you again soon at STEIGENBERGER MARHABA THALASSO Best regards,

8/10 Good

Ali and Zahra

Nice Hotel
The Hotel is clean and organized. Most of the staff is professional and happy to serve. Would stay again at this Hotel.
Stayed 2 nights in Aug 2018
Response from Hotel on Mar 25, 2019
We would first of all like to thank you for your comments. We always welcome comments from guests as we consider them as being constructive critics, who really help us progress as we aim to meet the quality standards STEIGENBERGER MARHABA THALASSO are renowned for. We are glad that you enjoyed your stay and we and would like to reassure you that we will not spare any effort to meet and exceed the expectations of STEIGENBERGER MARHABA THALASSO discerning guests. We hope to welcome you again soon at STEIGENBERGER MARHABA THALASSO Best regards,

6/10 Okay

Micki, Leesburg, VA

Disliked: Staff & service
the location of the hotel is good as it is on the beach. however, it is an older property that has recently been rebranded to Steigenberger Marhaba in name only. It does not seem that any renovation or retraining etc occurred after this German china took over the property earlier this year. The check in was chaotic and it took several hours before I got a room. it just seemed that the staff was clueless and instead of focusing on one guest at a time they were easily side tracked when other guests came up to the desk to ask questions, or someone came from the back office etc. The Sea side rooms are not really sea side. They are just located in smaller two story buildings instead of the main high rise building. This means that you do not get a view of the ocean. on the plus side you don't have to use the elevator and you are a closer to the pools and the beach by a few steps depending which unit you end up in. I have to say that as a frequent traveler to beach side resorts, the food at this property was the worst I have ever had in an all inclusive. It was tasteless and only designed to feed the masses of guests and their kids. I have to say I was very disappointed in the property as I expected more from a Steinberger Hotel
Stayed 1 night in Jul 2018
Response from hotel management on Mar 25, 2019
We would first of all like to thank you for your comments. We always welcome comments from guests as we consider them as being constructive critics, who really help us progress as we aim to meet the quality standards STEIGENBERGER MARHABA THALASSO are renowned for. We are glad that you enjoyed your stay and we and would like to reassure you that we will not spare any effort to meet and exceed the expectations of STEIGENBERGER MARHABA THALASSO discerning guests. We hope to welcome you again soon at STEIGENBERGER MARHABA THALASSO Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Hotel on Mar 25, 2019
We would first of all like to thank you for your comments. We always welcome comments from guests as we consider them as being constructive critics, who really help us progress as we aim to meet the quality standards STEIGENBERGER MARHABA THALASSO are renowned for. We are glad that you enjoyed your stay and we and would like to reassure you that we will not spare any effort to meet and exceed the expectations of STEIGENBERGER MARHABA THALASSO discerning guests. We hope to welcome you again soon at STEIGENBERGER MARHABA THALASSO Best regards,

8/10 Good

Yussury, Djibouti

Liked: Room comfort
We had a bad experience during check-in but management have tried their best to please us. They actually upgraded our room and we had even the MD of the hotel himself coming and apologizing for the incident. As an area of improvement, the hotel needs to pay more attention to the cleanliness of the hotel and availability of the maintenance staff during night time. Overall staying at the hotel was a nice experience and I definetely recommend it and the kids loved the place.
Stayed 2 nights in Jul 2018
Response from Hotel Management on Mar 25, 2019
Many warm greetings from sunny Tunisia and thank you for choosing our hotel! We are sincerely sorry that we couldn’t meet your expectations and you stayed unsatisfied with your holiday. We insure that all your comments have been delivered to the hotel management and an action will be taken. We do hope to have a chance to see you once more time in our resort, and can assure to do everything to create a wonderful holiday for you on your next trip.

2/10 Terrible

Hygienist, London

Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived at 12am midnight and there was no one to collect our luggage at the hotel entrance. Inside the hotel reception allotted us a room in bungalow with spiders and cockroaches. To my wife’s bewilderment with the 9 month old daughter and a 4 year old, we were nervous and suggested they give us a room in the hotel instead. They did not have the room and allotted us a sea view bungalow. We accepted it as it was too late. The AC of both the bungalows did not work and in early morning my wife woke up with a sting on her right finger I woke up in the morning with spider behind the curtain and another one next to sofa. I highly recommend Expedia to revisit the hotels rating and please be careful in misleading their customers. This hotel should be closed for refurbishment
Stayed 5 nights in Jun 2018
Response from Hotel on Mar 25, 2019
Many warm greetings from sunny Tunisia and thank you for choosing our hotel! We are sincerely sorry that we couldn’t meet your expectations and you stayed unsatisfied with your holiday. We insure that all your comments have been delivered to the hotel management and an action will be taken. We do hope to have a chance to see you once more time in our resort, and can assure to do everything to create a wonderful holiday for you on your next trip.

6/10 Okay

Abdullah, Saudi Arabia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Need more facilities and services
Except the SPA, there is no other facilities, even if my stay were in low season but it should be some activities for the residents
Stayed 2 nights in Mar 2018
Response from Hotel on Mar 25, 2019
Many warm greetings from sunny Tunisia and thank you for choosing our hotel! We are sincerely sorry that we couldn’t meet your expectations and you stayed unsatisfied with your holiday. We insure that all your comments have been delivered to the hotel management and an action will be taken. We do hope to have a chance to see you once more time in our resort, and can assure to do everything to create a wonderful holiday for you on your next trip.

8/10 Good

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from Leila on Feb 6, 2018
Hello, We are glad to know that you enjoyed your stay with us. We hope to see you back to the Palace Hammamet Marhaba very soon. Best regards

10/10 Excellent

daniela, christchurch.uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
Really nice hotel,very clean,great staff and yummy food.will be back foe sure.
Stayed 7 nights in Oct 2017
Response from Hotel Management on Mar 25, 2019
Many warm greetings from sunny Tunisia and thank you for choosing our hotel! We are very glad to hear, that we could meet your expectations and you have enjoyed your holiday with us. Our main aim – is to provide all guests with an excellent holiday quality! We put our souls in what we do. We would like to thank you for sharing your holiday experience with our future guests on Tripadvisor – your opinion is very important for us. Looking forward to welcome you back soon!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
lovely place, warm friendly people. service is not
lovely place, warm friendly people. service is not great. Management should be upgraded to the 5 stars hotel. lovely people though
Stayed 5 nights in Aug 2017
Response from Management on Apr 8, 2019
Thank you for the great review of our hotel! We are happy that you enjoyed your stay and hope to see you again very soon at STEIGENBERGER MARHABA THALASSO Best Regards

4/10 Poor

Verified traveller

Disliked: Staff & service
Very bad expérience
I booked Two bungalows sea side view. At the check in they try To give me a garden side view. Check in tooks more than 2 hours and i didnt have What i have on my réservation.
Stayed 3 nights in Jul 2017
Response from Hotel on Mar 25, 2019
We would first of all like to thank you for your comments. We always welcome comments from guests as we consider them as being constructive critics, who really help us progress as we aim to meet the quality standards STEIGENBERGER MARHABA THALASSO are renowned for. We are glad that you enjoyed your stay and we and would like to reassure you that we will not spare any effort to meet and exceed the expectations of STEIGENBERGER MARHABA THALASSO discerning guests. We hope to welcome you again soon at STEIGENBERGER MARHABA THALASSO Best regards,

10/10 Excellent

Sihem group, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
This hotel is amazing ! Can't wait to go back for a longer period of time Thank you all Thank you Moufida, Sandro and Issa Thank you Mr Abdella for all the work you did for us
Stayed 3 nights in Jul 2017
Response from Hotel on Mar 25, 2019
We would first of all like to thank you for your comments. We always welcome comments from guests as we consider them as being constructive critics, who really help us progress as we aim to meet the quality standards STEIGENBERGER MARHABA THALASSO are renowned for. We are glad that you enjoyed your stay and we and would like to reassure you that we will not spare any effort to meet and exceed the expectations of STEIGENBERGER MARHABA THALASSO discerning guests. We hope to welcome you again soon at STEIGENBERGER MARHABA THALASSO Best regards,

10/10 Excellent

riad, montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great stafd
This was my first stay at this hotel I was really impressed with everything especially the staff I will come back in the summer
Response from Hotel Management on Mar 25, 2019
Thank you for the great review of our hotel! We are happy that you enjoyed your stay and hope to see you again very soon at STEIGENBERGER MARHABA THALASSO Best Regards

10/10 Excellent

Taher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st year anniversary
We got the sea side bungalow was perfect for us. Food was lovely specially the grill restaurant:) the whole building is spectacular great garden and nice big pool. The service in there is perfect and everything in its place. Beach is breathtaking when weather was good, lovely walk on the beach to the old hammamet market about an hour walk don't miss it!! We will defo come back again:)
Response from Hotel on Mar 25, 2019
We would first of all like to thank you for your comments. We always welcome comments from guests as we consider them as being constructive critics, who really help us progress as we aim to meet the quality standards STEIGENBERGER MARHABA THALASSO are renowned for. We are glad that you enjoyed your stay and we and would like to reassure you that we will not spare any effort to meet and exceed the expectations of STEIGENBERGER MARHABA THALASSO discerning guests. We hope to welcome you again soon at STEIGENBERGER MARHABA THALASSO Best regards,

8/10 Good

Family, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to beach
Nice hotel, nice staff. The chef was kind and present on the floor making sure that food is ok and guests are happy. I liked the experience. However the hotel would be 4-star one, they still have a way to go to get to a North-American 5-star hotel standard.
Response from Hotel on Mar 25, 2019
We would first of all like to thank you for your comments. We always welcome comments from guests as we consider them as being constructive critics, who really help us progress as we aim to meet the quality standards STEIGENBERGER MARHABA THALASSO are renowned for. We are glad that you enjoyed your stay and we and would like to reassure you that we will not spare any effort to meet and exceed the expectations of STEIGENBERGER MARHABA THALASSO discerning guests. We hope to welcome you again soon at STEIGENBERGER MARHABA THALASSO Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
Fantastic from start to Finnish such wonderful staff and facilities great food best stay yet in tunisia
Response from Hotel on Mar 25, 2019
We would first of all like to thank you for your comments. We always welcome comments from guests as we consider them as being constructive critics, who really help us progress as we aim to meet the quality standards STEIGENBERGER MARHABA THALASSO are renowned for. We are glad that you enjoyed your stay and we and would like to reassure you that we will not spare any effort to meet and exceed the expectations of STEIGENBERGER MARHABA THALASSO discerning guests. We hope to welcome you again soon at STEIGENBERGER MARHABA THALASSO Best regards,

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Very bad
Very bad staff and very rude never be back anymore
Response from Hotel on Mar 25, 2019
We would first of all like to thank you for your comments. We always welcome comments from guests as we consider them as being constructive critics, who really help us progress as we aim to meet the quality standards STEIGENBERGER MARHABA THALASSO are renowned for. We are glad that you enjoyed your stay and we and would like to reassure you that we will not spare any effort to meet and exceed the expectations of STEIGENBERGER MARHABA THALASSO discerning guests. We hope to welcome you again soon at STEIGENBERGER MARHABA THALASSO Best regards,

10/10 Excellent

Foued, dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastique
Very good
Response from Hotel on Mar 25, 2019
We would first of all like to thank you for your comments. We always welcome comments from guests as we consider them as being constructive critics, who really help us progress as we aim to meet the quality standards STEIGENBERGER MARHABA THALASSO are renowned for. We are glad that you enjoyed your stay and we and would like to reassure you that we will not spare any effort to meet and exceed the expectations of STEIGENBERGER MARHABA THALASSO discerning guests. We hope to welcome you again soon at STEIGENBERGER MARHABA THALASSO Best regards,

2/10 Terrible

said habib , libya

Disliked: Cleanliness, staff & service, property conditions & facilities
the serves it was very very bad and abut the food every day the same food very bad cleaning for the room
Response from Management on Apr 8, 2019
We are sincerely sorry that we couldn’t meet your expectations and you stayed unsatisfied with your holiday. We insure that all your comments have been delivered to the hotel management and an action will be taken immediately

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just right for a great beach holiday
arrived late, but welcoming g & t, dinner laid on in the room, great weather & staff & food both excellent. Breakfast laid on even though we were leaving at 5 am. Would thoroughly recommend this hotel.
Response from Management on Apr 8, 2019
Thank you for the great review of our hotel! We are happy that you enjoyed your stay and hope to see you again very soon at STEIGENBERGER MARHABA THALASSO Best Regards

8/10 Good

Brahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hotel est super, le personnel est sympathique, le repas est bon, dommaque qu'on soit dépendant du taxi.
Stayed 7 nights in Mar 2024

10/10 Excellent

Ines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le séjour était agréable, l’hôtel est très propre et les personnels sont très accueillants , je recommande fortement.
Stayed 5 nights in Jan 2024

10/10 Excellent

zakia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour en famille
Séjour fantastique, personnel souriant et agreable.
Stayed 2 nights in Jan 2024

10/10 Excellent

Myriam

Stayed 2 nights in Jan 2024

10/10 Excellent

benaissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour de rêve
Stayed 2 nights in Nov 2023

6/10 Okay

Sabrina

Travelled with partner
Liked: Amenities
Gut: Essen, 2Pools, Meer direkt vor der Nase, Zimmeraussicht, bequemes Bett Schlecht: telefon im Zimmer unnötig geklingelt in der Nacht und funktioniert nicht, wc spühle ging 1x nicht, safe funktionierte einmal nicht, föhn stellt sich immer wider ab, ameisen im Zimmer, uns wurde 2x die Zahlung verrechnet, zu wenig Personal im Speisesaal, Schrank sehr laut und alt, Klimaanlage funktionierte nicht, Lampe neben dem Bett funktionierte nicht, Welan funktionierte 3 Tage nicht
Stayed 6 nights in Oct 2023

10/10 Excellent

arnaud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
je recommande cet établissement sans hésitation
séjours agréable, le personnel au service des clients, ils essayent de trouver un solution à chacun de nos demande dans la mesure de possible, plus tôt satisfait de cette expérience à 4 nuits.
Stayed 4 nights in Sep 2023

10/10 Excellent

GILLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien mais améliorer certains points
Tres bon hotel tout inclus avec la mer en face et 2 piscines extérieures. Les buffets sont tres bons et variés.Les serveurs au bar comme aux restaurants sont tres aimables. 4 points à améliorer: -Pas assez de machine a café pour le matin -3 jours avec problème d'eau pour se laver -Internet tres faible dans l'hotel -Equipe d'animation pas performante A part cela c'est tres sympa, je reviendrais
Stayed 4 nights in Jun 2023

10/10 Excellent

Yacine

Stayed 6 nights in Jun 2023

8/10 Good

Peter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
I was a good accomodation at the seaside! We where here twice and will come again
Stayed 3 nights in May 2023
Response from Emna on May 24, 2023
Dear Mr peter, Thank you for the feedback.We are very happy to know that your stay with us was so thrilling and we look forward to welcoming you again soon.Warmest regards,

10/10 Excellent

Peter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very good Hotel with a good breakfast en very good Diner! The Personal is very friendly and helpfull! The rooms are very clean and it is situated at the sea! I will Go Bach there when I’m in Hammamet again! The Spa was very good with good treatments and Professional people!
Stayed 5 nights in Mar 2023
Response from Emna on Mar 21, 2023
Dear Mr Peter, Thank you for your lovely feedback.We are absolutely thrilled to know that you enjoyed your stay in our hotel.We put our heart to provide a high level of services to our customers and we are delighted that we have met your expectations.We look forward to welcoming you again very soon.Warmest regards,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour plaisir
Très agréable sejour dans ce bel hôtel, Chambre très propre, merci à Nesrin pour son travail et son sourire. Buffet très bon, merci à Hatem et Zied pour la table et leur service impeccable et parfait Accueil a la réception très bon et sécurité très sympa. Animation quotidienne et en soirée très appréciée Pour le hammam merci a la direction d indiquer que c est mixte cela évitera les mauvaises surprises. En résumé très bon hôtel mais peut mieux faire
Stayed 1 night in Feb 2023
Response from Emna on Feb 28, 2023
Cher Mr Paul, Merci beaucoup pour votre avis positif sur notre hôtel. Nous sommes très contents que vous avez adoré votre séjour parmi nous. Dans l'attente de vous revoir au Steigenberger Marhaba Thalasso Hammamet. Cordialement,

10/10 Excellent

Lamjed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Stayed 1 night in Feb 2023
Response from Emna on Feb 11, 2023
Cher Mr Lamjed, Merci pour votre évaluation concernant notre unité Steigenberger Marhaba Thalasso Hammamet.Nous espérons que vous avez passé un excellent séjour et nous nous réjouissons de vous accueillir à nouveau bientôt.Bien cordialement,

10/10 Excellent

Carolina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Emna on Feb 3, 2023
Chère Mme Carolina, Merci pour cette fantastique évaluation faisant suite à votre séjour dans notre hôtel. Il s'agit pour nous d’une réelle satisfaction et nous sommes fiers que vos vacances ait été réussies.Au plaisir de vous accueillir de nouveau parmi nous.Meilleures salutations,

10/10 Excellent

Carolina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Emna on Feb 3, 2023
Chère Mme Caroline, Nous vous remercions pour votre appréciation. Nous sommes très content que nous étions à la hauteur de vos attentes. Nous espérons vous revoir bientôt dans notre hôtel Steigenberger Marhaba Thalasso Hammamet Cordialement,

8/10 Good

Mahdi

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
En général bien …
En général c’est un bon hôtel. Un travail supplémentaire doit être fait au niveau de la propreté et le contrôle des insectes. Nous avons pris un bungalow côté jardin et il était rempli de fourmis. Restauration bien avec un bon service. Nous avons pris le All Inc, le choix des boissons reste limité (il y avait des boissons qui n’étaient pas incluses, alors que dans d’autres hôtels de la région elles y étaient). Le bémol est dans l’animation, pas trop à mon goût. Ceci dit, une jolie équipe d’animation qui essaie tout de même de donner le meilleur, bravo pour eux.
Stayed 4 nights in Aug 2022
Response from Emna Ennour on Nov 28, 2022
Cher Mr Mehdi, Nous vous remercions pour votre feedback.Nous sommes heureux de savoir que vous avez apprécié notre hôtel, la restauration et l'effort de notre équipe d'animation.Nous sommes sincèrement désolés pour les désagréments rencontrés pendant votre séjour, mais nous avons souhaité échanger de vive voix afin d'y remédier immédiatement à tous les problèmes évoqués ci-dessus.Nous espérons vous voir de retour très bientôt au Steigenberger Marhaba Thalasso Hammamet.Meilleures salutations,

10/10 Excellent

SOUFIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Emna Ennour on Aug 23, 2022
Cher Mr Sofiane, Merci infiniment pour votre évaluation concernant notre unité Steigenberger Marhaba Thalasso Hammamet.Toute l'équipe aura le plaisir de vous accueillir à nouveau.Bien cordialement

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belle deco , deux piscines adultes, ambiance sympa
Stayed 2 nights in Jul 2021
Response from Direction Commerciale on Aug 3, 2021
Cher Client, Nous vous remercions pour votre aimable commentaire et votre recommandation. Nous sommes heureux que vos vacances dans notre hôtel étaient à la hauteur de vos attentes. Nous espérons vous revoir très bientôt Sincères salutations