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Reviews of Staybridge Suites Hamilton Downtown, an IHG Hotel

3 out of 5
Staybridge Suites Hamilton Downtown, an IHG Hotel
20 Caroline St S, Hamilton, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 1001 reviews" "
Rating 8 - Good. 316 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Every amenity. Clean property. Professional staff.
Stayed 4 nights in May 2024

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful amenities. Staff was professional and helpful.
Stayed 1 night in May 2024

8/10 Good

Olajumoke

Travelled with family
The staff were quite friendly and helpful.
Stayed 4 nights in May 2024

6/10 Okay

Stephanie Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and employes were very patient and kind. The probers is high end average but the experience wasn’t so amazing that we will return.
Stayed 1 night in Mar 2024

10/10 Excellent

Jaroslav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accomodating
Stayed 1 night in May 2024

8/10 Good

Nicole

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Ed

Liked: Property conditions & facilities
Not bad
Stayed 1 night in Apr 2024

10/10 Excellent

Elyssa

Liked: Cleanliness, staff & service, property conditions & facilities
was quiet and peaceful, clean and friendly staff
Stayed 7 nights in Apr 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check-in process. Parking was a bit challenging but appreciated how secure it was.
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had lovely staff, a great breakfast, feels safe and is very clean. Underground parking is a must in this area and it felt bright and safe as well.
Stayed 1 night in Apr 2024

8/10 Good

Diane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

4/10 Poor

Tina

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is reasonably priced, average rooms and the staff very nice. Unfortunately, the area is very sketchy but at least the staff are upfront about it. I was offered a security guard escort to go to Tim Horton's next door. You cannot even get into the hotel without a passcard or being buzzed in. No dining except for snacks. Breakfast is provided, but could maybe be available earlier. Be mindful of the hefty security deposit extracted if you don't book direct. I did not realize that I had been directed to Expedia and was hit with a $250 at check-in which takes a week to get removed from your credit card.
Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking and the card reader for the parking wasn't working well. Also cops told us we couldn't park out front to check in, but counter staff said it was ok.
Stayed 1 night in Apr 2024

10/10 Excellent

Gladys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service and breakfast. Clean room. Nice amenities!
Stayed 1 night in Apr 2024

10/10 Excellent

Tony

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and staff highly recommend
Stayed 1 night in Apr 2024

6/10 Okay

todd

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The place is pretty clean but in a horrible location and i did check for parking and they told me it was available..but forgot to inform it would be an extra $15.00..I am a firm believer in customer service and theres security at the main door but still got treated poorly when i asked the customer service rep any questions.
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a convenient location for the lacrosse game. Walkable with a few restaurants nearby. Hotel was very clean, staff friendly and the breakfast was wonderful with a great selection of foods.
Stayed 1 night in Mar 2024

4/10 Poor

Pat

Liked: Cleanliness, property conditions & facilities
They overcharged my credit card and the bank shut it off. Then they wouldn't take debit to pay for the room.
Stayed 1 night in Mar 2024

4/10 Poor

David

Business traveller
I had a $400 suit (after taxes). It did not come with parking. Parking was extra. There was no mention of that extra fee anywhere in the online information or agreement. I wanted to stay at an adult centric high quality hotel. The people in the next room let their kids run up and down the hall, screaming.
Stayed 1 night in Mar 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for my walk to the conference centre
Stayed 2 nights in Feb 2024

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024

10/10 Excellent

Julie, Kingston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside hotel was lovely, clean and our room was great with everything we needed. My daughter did complain that she was cold as only a thin blanket provided for pull out sofa bed. Sofa bed mattress was also uncomfortable. She didn’t tell us til later that morning so no opportunity to ask staff for additional bedding. Breakfast was mediocre, not much selection - particularly for those of us with dietary needs. Coffee was terrible but thankfully a Tim Hortons next to hotel (complete with security guard as clearly downtown Hamilton has its issues). Parking in underground garage was safe but additional $15 per night. Staff were courteous and helpful.
Stayed 1 night in Mar 2024

8/10 Good

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for our family. The kids loved it and we had a really enjoyable stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Stayed 1 night in Mar 2024

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful, room exceeded expectations, breakfast, there wasn’t anything they didn’t have. 10/10
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very clean, large nice rooms, friendly staff. Would definitely stay again!
Stayed 1 night in Mar 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Feb 2024

10/10 Excellent

Glorygene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Elaine

Stayed 2 nights in Feb 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few things were not right but they fixed it right away. They were very responsive.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the Staybridge and especially the staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Rachel

Stayed 1 night in Jan 2024

8/10 Good

Edda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good Just surprised they charged parking fees Front desk was very helpful and lovely
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean property. Underground parking is additional 15
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Great property. Staff is very friendly. Water pressure is shower and sink is awful. Shower heaf needs to be cleaned or replaced. Remote in the living room was difficult to navigate. Breakfast was very good!
Stayed 2 nights in Jan 2024

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Location was great for a walk to the First Ontario Centre for the Toronto Rock game. Close to walk to Hess village.
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyne

It was central. Rooms were clean and spacious.
Stayed 1 night in Dec 2023

10/10 Excellent

Cailynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was super helpful and personable! Room was great, fridge and everything!
Stayed 1 night in Dec 2023

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Cozy
Nice cozy hotel. Breakfast had a lot of good options. Close to FirstOntario and Art Gallery of Hamilton as well as nice restauranrs.
Stayed 2 nights in Dec 2023

10/10 Excellent

Eugene

Stayed 1 night in Nov 2023

10/10 Excellent

Tracey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I only stayed for one night but it was clean and the staff were fabulous
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The room was nice and clean . Comfortable as well. However, our room keys kept disabiling requiring us to go to the desk multiple times. Additionally, when returning late in the evening we were essentially locked out dispite us pushing the button to buzz in (no one was answering). We ended up getting in through a key swipe at the patio. so that was a bit frustrating. Good proximity to things though. There were some not so great individuals peppered on the streets surrounding.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023