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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
5585 Ambler Dr, Mississauga, ON

Reviews

7.2

Good

Rating 10 - Excellent. 924 out of 2855 reviews" "
Rating 8 - Good. 827 out of 2855 reviews" "
Rating 6 - Okay. 459 out of 2855 reviews" "
Rating 4 - Poor. 282 out of 2855 reviews" "
Rating 2 - Terrible. 363 out of 2855 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love only
Stayed 3 nights in Apr 2024

4/10 Poor

Holly Nicole

Travelled with partner
Disliked: Staff & service, amenities
Waited 25 min for the first shuttle which was full. Was told 25 min for the second. It didn’t show. Called again and was told another 40 min. Ended up paying $50 for a cab ride after 140 min waiting. The shuttle was the only reason we picked the hotel. I wont book it again. Very unhappy with the service.
Stayed 1 night in Apr 2024

2/10 Terrible

Sandeep Singh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Travelled with family and small children
Property was great for our needs.
Stayed 1 night in Apr 2024
Response from Jade on Apr 24, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

6/10 Okay

Louanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the shuttle took too long to come pick us up but it was an okay place to stay
Stayed 4 nights in Apr 2024
Response from Jade on Apr 24, 2024
Dear valued guest,We are truly sorry to hear about your experience with the long shuttle wait times at our Quality Inn & Suites. We understand the importance of timely transportation for our guests, and we are currently in the process of upgrading to a much larger shuttle to accommodate all of our guests more efficiently.We sincerely apologize for any inconvenience this may have caused during your stay with us. We appreciate your feedback and will work diligently to improve our services in order to provide a better experience for all of our guests in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back to our hotel in the future to show you the improvements we have made.Best regards,

4/10 Poor

Les, Kamsack

Liked: Staff & service
Disliked: Property conditions & facilities
Room is quite rundown.
Stayed 1 night in Apr 2024
Response from Jade on Apr 24, 2024
Thank you for your feedback. We are currently undergoing renovations and room upgrades to enhance the quality of our accommodations. We apologize for any inconveniences this may have caused during your stay and appreciate your understanding. We hope you will consider staying with us again in the future to experience the improved facilities.

10/10 Excellent

JAYME

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot to stay after a flight. Lovely staff! Has everything you need.
Stayed 1 night in Apr 2024
Response from Jade on Apr 23, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!
Stayed 1 night in Apr 2024
Response from Jade on Apr 23, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

Marilou

Liked: Cleanliness, property conditions & facilities
Convenient, clean, with breakfast
Stayed 2 nights in Apr 2024
Response from jade on Apr 23, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

2/10 Terrible

Charbel, Halifax

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for a duvet cover for sanitary purposes because this was the first hotel bed we’ve ever slept in not to have one. The person at the front desk told us to come downstairs and get it ourselves because he claimed he was working alone. Then we go downstairs to find 2 employees at the front desk with neither willing to help. He hands over 4 sets of flat sheets and 3 of them were stained, dirty or had hairs on them. It was disgusting. This has to be the worst service ever!
Stayed 1 night in Apr 2024
Response from Jade on Apr 23, 2024
We appreciate your feedback about the friendly staff at our hotel. Our team takes pride in providing excellent customer service and creating a welcoming atmosphere for our guests.We are disappointed to hear about your experience with other aspects of your stay and apologize for any inconvenience you may have faced. We strive to provide a comfortable and enjoyable experience for all of our guests and will address any issues raised in your review.Your feedback is important to us and we will use it to improve our services and ensure that all guests have a pleasant stay at our hotel. Thank you for bringing your concerns to our attention and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Shelley

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff were friendly and mostly helpful. It would be great if night desk staff could give more help for finding the shuttle pick up point from inside the terminal. When you arrive in the middle of the night, there aren't always airport security around to ask. The hallways of the hotel were especially dirty which seems surprising. Perhaps construction? Vacuum broken? The room was comfortable, and the breakfast adequate. Good value.
Stayed 1 night in Apr 2024
Response from Jade on Apr 24, 2024
We appreciate your feedback about the friendly staff at our hotel. Our team takes pride in providing excellent customer service and creating a welcoming atmosphere for our guests.We are disappointed to hear about your experience with other aspects of your stay and apologize for any inconvenience you may have faced. We strive to provide a comfortable and enjoyable experience for all of our guests and will address any issues raised in your review.Your feedback is important to us and we will use it to improve our services and ensure that all guests have a pleasant stay at our hotel. Thank you for bringing your concerns to our attention and we hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Stephen

Travelled with family
Disliked: Amenities
It was just about ok for an overnight stay. Shuttle service pick up took well over an hour in freezing conditions after an 14 hour journey and was massively full so pretty uncomfortable and quite indifferent service. Instead of admitting the problem that the driver was overworked as he obviously had so many passengers to pick up we were fobbed off repeatedly. I’d rather have been told the truth. Bluffing does not pass for customer service in my book it’s just smarmy. I will not be using the Quality Inn suites outfits again as on this showing it doesn’t deserve that title. I appreciate it’s what you can expect from something near to the airport but feeling like cattle in transit isn’t what I’d consider a positive welcome to the country.
Stayed 1 night in Mar 2024
Response from Jade on Apr 23, 2024
We appreciate your feedback about the friendly staff at our hotel. Our team takes pride in providing excellent customer service and creating a welcoming atmosphere for our guests.We are disappointed to hear about your experience with other aspects of your stay and apologize for any inconvenience you may have faced. We strive to provide a comfortable and enjoyable experience for all of our guests and will address any issues raised in your review.Your feedback is important to us and we will use it to improve our services and ensure that all guests have a pleasant stay at our hotel. Thank you for bringing your concerns to our attention and we hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

Vimal

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed linen too dirty never cleaned. Room walls busted, bathroom lick broken. Bathroom linen never washed smelled bad.
Stayed 1 night in Apr 2024
Response from Jade on Apr 23, 2024
We appreciate your feedback about the friendly staff at our hotel. Our team takes pride in providing excellent customer service and creating a welcoming atmosphere for our guests.We are disappointed to hear about your experience with other aspects of your stay and apologize for any inconvenience you may have faced. We strive to provide a comfortable and enjoyable experience for all of our guests and will address any issues raised in your review.Your feedback is important to us and we will use it to improve our services and ensure that all guests have a pleasant stay at our hotel. Thank you for bringing your concerns to our attention and we hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were very friendly and accommodating. Bed comfortable and clean..Room clean but has damaged ceiling and walls. Lighting is not adequate..Excellent airport shuttle service..
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but very nicely furnished. Nice breakfast area. Excellent value.
Stayed 1 night in Apr 2024
Response from Jade on Apr 19, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

2/10 Terrible

Garth, Dartmouth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor condition, papers stuck to bathroom wall, floor not well vacuumed, Noisy guests, poor sound proofing,
Stayed 1 night in Apr 2024
Response from Jade on Apr 18, 2024
We apologize for any inconveniences experienced during your stay at our Quality Inn & Suites. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is disappointing to hear that we fell short of your expectations.We appreciate your feedback and will address the issues you have raised with our team to ensure that they are resolved promptly. We hope that you will give us another opportunity to exceed your expectations in the future.Thank you for choosing to stay with us, and we hope to welcome you back for a better experience.

6/10 Okay

Nadia

Disliked: Cleanliness, property conditions & facilities
Passable
Stayed 1 night in Apr 2024
Response from Jade on Apr 18, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

6/10 Okay

david

Travelled with partner
Liked: Staff & service
The staff were very helpful and got us booked in very quickly. The corridor leading to our room was a bit run down and in need of cleaning. There was a slight odor when we got in our room. The bed was comfortable, but was lacking a mattress cover and there was a couple of stains on the mattress. The hairdryer in the room did not work and the desk called for a new one, but it did not arrive before it was time for us to leave. breakfast was quite good, but the sausages were cold.
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for any inconvenience you experienced due to the cleanliness of your room. This is not the standard of quality we strive to provide for our guests, and we will be addressing this issue with our housekeeping team to ensure it does not happen again in the future. We appreciate your feedback and hope you will consider staying with us again in the future.

8/10 Good

Leon

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jade on Apr 18, 2024
We apologize for any inconveniences experienced during your stay at our Quality Inn & Suites. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is disappointing to hear that we fell short of your expectations.We appreciate your feedback and will address the issues you have raised with our team to ensure that they are resolved promptly. We hope that you will give us another opportunity to exceed your expectations in the future.Thank you for choosing to stay with us, and we hope to welcome you back for a better experience.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Jade on Apr 18, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy close to airport but not loud enough to wake you
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

6/10 Okay

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jade on Apr 18, 2024
We apologize for any inconveniences experienced during your stay at our Quality Inn & Suites. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is disappointing to hear that we fell short of your expectations.We appreciate your feedback and will address the issues you have raised with our team to ensure that they are resolved promptly. We hope that you will give us another opportunity to exceed your expectations in the future.Thank you for choosing to stay with us, and we hope to welcome you back for a better experience.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and customer service was awesome 👌
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

6/10 Okay

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needed help. Old and felt old. The toilet was not working properly and instead of getting a new room, we were very inconvenienced. They worked on the room for over 90 minutes. We had an early flight to catch. The desk staff were awesome
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for any inconvenience you experienced due to the cleanliness of your room. This is not the standard of quality we strive to provide for our guests, and we will be addressing this issue with our housekeeping team to ensure it does not happen again in the future. We appreciate your feedback and hope you will consider staying with us again in the future.

10/10 Excellent

Anchalpreet Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jade on Apr 17, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

2/10 Terrible

Yonas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It is bad castmur selvice he buled me and hung the phon on my ears holiday in castumer service Steel i am in airports with my littel kids
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
We are sorry to hear about your negative experience with our shuttle service and team members. We sincerely apologize for any inconvenience this may have caused you during your stay with us. We strive to provide the highest level of customer service and will address this issue with our staff to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with a more positive experience.

4/10 Poor

karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Waited 1.5 hours for shuttle despite several phone calls. response to enquiry was "will be there in half hour" Was not given any other option, should have been instructed to get cab and tab be picked up by hotel. When driver did arrive, he argued with me that we had not been waiting that long!
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
We are sorry to hear about your negative experience with our shuttle service and team members. We sincerely apologize for any inconvenience this may have caused you during your stay with us. We strive to provide the highest level of customer service and will address this issue with our staff to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with a more positive experience.

8/10 Good

Jeremy

staff was great and very helpful
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

6/10 Okay

Jesse

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pick up service is not friendly he’s always on the phone. He don’t even tell to open the door and waiting for us the back to give the luggage. So sad but what you can do you arrived 1am and maybe he doesn’t care about us. Hope the service will improve and care about people becuase we are also tried from our flight. Thanks
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
We are sorry to hear about your negative experience with our shuttle service and team members. We sincerely apologize for any inconvenience this may have caused you during your stay with us. We strive to provide the highest level of customer service and will address this issue with our staff to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with a more positive experience.

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our door key did not work. They made us try 4 different key cards before giving us a new room.
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for any inconvenience you experienced due to the key lock of your room. This is not the standard of quality we strive to provide for our guests, and we will be addressing this issue with our maintenance team to ensure it does not happen again in the future. We appreciate your feedback and hope you will consider staying with us again in the future.

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pros: Breakfast was decent for a continental, and the lady running it was wonderful. Cons: 1. Rate way too high for what we got 2. Toilet ran all night, and not just a trickle. 3. Shower quickly turned into a bath, very slow drainage and the plug was completely removed from the drain 4. Door across the hall had obviously been recently kicked in, and was behind held together with duct tape (have photo) 5. Stayed two nights, but not consecutively (a Sat night and the following Mon night). Room first night had microwave and fridge. Second night, neither. 6. Bathroom first night filthy. 7. Beds second night not secured, slid around on new laminate flooring 8. Given keys to the wrong room second night at check in, scared some poor woman when we were trying to get into the room
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for taking the time to leave us feedback about your recent stay at our Quality Inn & Suites. We are sorry to hear that your experience did not meet your expectations.We take all guest feedback seriously and are currently investigating the issues you mentioned to ensure they are addressed promptly. Our goal is to provide each guest with a comfortable and enjoyable stay, and we apologize for falling short in your case.As a valued Choice Rewards member, we truly appreciate your loyalty and hope that you will give us another chance to exceed your expectations in the future. Please feel free to reach out to us directly so we can discuss your concerns further.Thank you once again for your feedback, and we hope to welcome you back to our hotel soon.Warm regards,

2/10 Terrible

sasha

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was extremely dirt. Hair on the floor. Bathroom was mouldy and damp. Toilet was rusted. Flush was partially broken. Terrible terrible stay. Wasted $162.
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for any inconvenience you experienced due to the cleanliness of your room. This is not the standard of quality we strive to provide for our guests, and we will be addressing this issue with our housekeeping team to ensure it does not happen again in the future. We appreciate your feedback and hope you will consider staying with us again in the future.

10/10 Excellent

Ghazi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Thanks.
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

6/10 Okay

Julie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Staff was very nice and helpful but unfortunately the room was not very clean. There was trash (empty bag of chips, soda can and others) under the bed. This gave me a bad impression of the cleanliness of the hotel overall.
Stayed 1 night in Mar 2024
Response from Jade on Apr 17, 2024
Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for any inconvenience you experienced due to the cleanliness of your room. This is not the standard of quality we strive to provide for our guests, and we will be addressing this issue with our housekeeping team to ensure it does not happen again in the future. We appreciate your feedback and hope you will consider staying with us again in the future.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

8/10 Good

Chelsea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good breakfast and comfortable beds. The carpets were very dirty though with lots of hair and toe nails.. needed a good vacuuming. Shuttle to to airport was nice.
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice & updated, but parking is an absolute gongshow. Circled around for 5 min and still couldn’t find a spot.
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

2/10 Terrible

Connie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight staff were unbelievably rude on my call to hotel the night before arrival. The shower tap didnt work properly. We paid 213 for one night room only worth $50
Stayed 1 night in Apr 2024
Response from Jade on Apr 17, 2024
Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for any inconvenience you experienced due to the cleanliness of your room. This is not the standard of quality we strive to provide for our guests, and we will be addressing this issue with our housekeeping team to ensure it does not happen again in the future. We appreciate your feedback and hope you will consider staying with us again in the future.

8/10 Good

Lori

Stayed 2 nights in Jan 2024
Response from Jade on Apr 17, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

anonymous

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jade on Apr 12, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

6/10 Okay

Beatrice, Toronto

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jade on Apr 12, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

Judith

Stayed 1 night in Apr 2024
Response from Jade on Apr 12, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

Lauritz Oliver Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Apr 2024
Response from Jade on Apr 12, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

4/10 Poor

Nicholas

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were very nice, but the room, hallways and breakfast areas were frankly dirty and messy.
Stayed 1 night in Apr 2024
Response from Jade on Apr 12, 2024
We apologize for any inconvenience you may have experienced during your stay. We will address your concerns with our team to ensure that we continue to provide excellent service to all our guests. Thank you for bringing this to our attention.

8/10 Good

Meganne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Inn was wonderful. Not the most up to date place, but the room was clean and comfortable, the breakfast was excellent and the shuttles to and from the airport were easy to navagate. Excellent stay and we are very likely to book with them again.
Stayed 1 night in Apr 2024
Response from Jade on Apr 12, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

2/10 Terrible

Silene

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The room was so dirty
Stayed 1 night in Apr 2024
Response from Jade on Apr 12, 2024
We apologize for any inconvenience you may have experienced during your stay. We will address your concerns with our team to ensure that we continue to provide excellent service to all our guests. Thank you for bringing this to our attention.

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Jade on Apr 10, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

6/10 Okay

Doug, Grand Coulee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jade on Apr 12, 2024
Thank you for your kind words about your recent stay at Quality Inn & Suites. We are delighted to hear that you had an excellent experience with us and that you found our accommodations and services to be satisfactory. Your positive feedback is greatly appreciated, and we will be sure to pass along your comments to our team. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Quality Inn & Suites!

6/10 Okay

Debbie

Travelled with partner
Liked: Cleanliness, staff & service
Extremly long wait for airport shuttle. Called hotel advises 30 mins however we waited at rhe terminal for over an hr for a 11 min drive. This happened on our way and on the way back. Hotel fairly clean
Stayed 1 night in Apr 2024
Response from Jade on Apr 10, 2024
Dear DebbieWe are sorry to hear about your negative experience with the shuttle service at our hotel. We understand that waiting for transportation can be frustrating, and we apologize for any inconvenience it may have caused. We are constantly working to improve our shuttle service and will take your feedback into consideration for future improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.