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Reviews of Hampton Inn & Suites by Hilton Brantford Conference Centre

3 out of 5
Hampton Inn & Suites by Hilton Brantford Conference Centre
20 Fen Ridge Crt, Brantford, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 80 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with this hotel.
Stayed 1 night in Apr 2024
Response from Jashan on Apr 24, 2024
Thank you so much for sharing your feedback. We are glad to hear that you enjoyed your stay at Hampton inn and suites

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Very spacious and modern rooms
Stayed 1 night in Apr 2024
Response from Jashan on Apr 24, 2024
Thank you so much for sharing your feedback. We are glad to hear that you enjoyed your stay at Hampton inn and suites

2/10 Terrible

Derrick and Megan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was not told that there were additional fees. Wouldn’t accept debt Visa card wanted a major credit card. Because we didn’t have it. Then requested cash for a deposit. This should Of been provided information when booking and paying with my debt visa as well. No atm Machine at the hotel. I was very upset and beyond disappointed. After driving 4.5 -5 hrs. I didn’t want to try and find a bank near by as I have never been here before.
Stayed 1 night in Apr 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and quiet. Good breakfast. Pool was very cold, and needed to be cleaned - scummy layer on the tiles at the top of the pool.
Stayed 1 night in Apr 2024
Response from Jashan on Apr 15, 2024
Thank you for staying at Hampton inn and suites Brantford. We are really very sorry to hear that you had issues with the pool water being cold. We figured out the issue and really apologies for the inconvenience.

10/10 Excellent

Rose

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was not heated, as was told
Stayed 1 night in Apr 2024
Response from Hampton Inn Front Desk on Apr 10, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. We apologize for the inconvenience we have caused you. We will discuss this with the team and we will make sure this gets resolved for your future stays.We hope you give us another chance and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn Front Desk on Apr 10, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

8/10 Good

Marc

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hampton Inn Front Desk on Apr 10, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, clean property, friendly staff
Stayed 1 night in Mar 2024
Response from Hampton Inn Front Desk on Mar 30, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Tsering

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 1 night in Mar 2024
Response from Hampton Inn Front Desk on Mar 26, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Minard, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
The room is perfect
Stayed 1 night in Mar 2024
Response from Martina Buenaventura on Mar 26, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Bogdan

Stayed 1 night in Mar 2024
Response from Jashan on Apr 15, 2024
Thank you so much for staying with us. We really appreciate your feedback.

10/10 Excellent

Shealyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Martina Buenaventura on Mar 26, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Beatrice

Stayed 1 night in Mar 2024
Response from Hampton Inn Front Desk on Apr 10, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Elysia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming, friendly and professional. They were quick to correct a small problem in our room with our shower and re located us to a new room right away. The lobby has a nice display of refreshments. The building is very clean and comfortable. They are respectful of all guests in ensuring the space is quiet and that other guests are staying quiet so everyone can enjoy their stay. The pool is nice but a hot tub would have been a nice feature to have access too.
Stayed 1 night in Mar 2024
Response from Hampton Inn Front Desk on Mar 21, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel exceeded expectations
Stayed 2 nights in Mar 2024
Response from Martina Buenaventura on Mar 14, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

6/10 Okay

Jose

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Newer hotel with spacious rooms. They don’t clean the rooms often and when they do provide the service, nothing is really cleaned.
Stayed 5 nights in Mar 2024
Response from Hampton Inn Front Desk on Mar 14, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We apologize for the inconvenience we have caused you. We will inform the team and we will make sure this is resolved for your future stay. We hope you give us another chance and we are look forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Carole

Stayed 1 night in Mar 2024
Response from Martina Buenaventura on Mar 30, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

2/10 Terrible

Ronald, Surrey

Stayed 2 nights in Mar 2024
Response from jashan on Apr 1, 2024
We are really very sorry to hear that your experience was not as it should have been. We would like to know more about the issues you faced

10/10 Excellent

Janice

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
There was an unpleasant odour in the front lobby as well as in our room. Smelled like garbage
Stayed 1 night in Mar 2024
Response from Hampton Inn Front Desk on Mar 4, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We apologize for the inconvenience we have caused you. We will inform the team and we will make sure this is resolved for your future stay. We hope you give us another chance and we are look forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Martina Buenaventura on Mar 4, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Ben

Stayed 1 night in Feb 2024
Response from Hampton Inn Front Desk on Mar 21, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hampton Inn Front Desk on Feb 28, 2024
Thank you for your kind review.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn Front Desk on Feb 28, 2024
Thankyou for your kind review.

10/10 Excellent

Lorne, Thamesville

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peaceful stay easy check in
Stayed 1 night in Nov 2023
Response from Hampton Inn Front Desk on Feb 21, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

4/10 Poor

Josh

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Other guest were commenting the breakfast buffet was substandard compared to the other Hampton Bay’s. I agreed. It would nice to have the business centre up and running again after so many years of no printer. Private documents cannot be emailed to reception.
Stayed 1 night in Jan 2024
Response from Hampton Inn Front Desk on Jan 28, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We do appreciate your concern and we will forward this to the management. We apologize for the inconvenience this has caused you. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

8/10 Good

john

Travelled with partner
Liked: Staff & service
It's a nice place to stay
Stayed 3 nights in Jan 2024
Response from Hampton Inn Front Desk on Jan 28, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Kelly Dee H

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room
Stayed 1 night in Jan 2024
Response from Martina Buenaventura on Jan 21, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Brandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating with an early check in.
Stayed 1 night in Jan 2024
Response from Martina Buenaventura on Jan 21, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from Hampton Inn Front Desk on Jan 9, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Jo-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hampton Inn Front Desk on Jan 8, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

sheraz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice palace to live in quit n safe
Stayed 1 night in Dec 2023
Response from Hampton Inn Front Desk on Jan 7, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found our hotel to be spotlessly clean and the bed was very comfortable
Stayed 1 night in Dec 2023
Response from Hampton Inn Front Desk on Dec 31, 2023
Thank you very much for your kind review, we are glad you enjoyed stay with us.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was rude, pool area was really dirty. Breakfast included was empty and didnt get refilled.
Stayed 1 night in Dec 2023
Response from Hampton Inn Front Desk on Dec 30, 2023
We would like to thank you for sharing your feedback with us. We are sorry we were not able to provide you with a highest level quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hampton Inn Front Desk on Dec 31, 2023
Thank you very much for your kind review, we are glad you enjoyed stay with us.

10/10 Excellent

Adam

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how spacious the room was and would definitely stay there every time we are in town
Stayed 1 night in Dec 2023
Response from Hampton Inn Front Desk on Feb 1, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hampton Inn Front Desk on Dec 27, 2023
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Sabine

Stayed 1 night in Dec 2023
Response from Hampton Inn Front Desk on Dec 27, 2023
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Hayley

Stayed 1 night in Dec 2023
Response from Hampton Inn Front Desk on Dec 27, 2023
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

6/10 Okay

Denise

Travelled with family
Liked: Amenities
Everything was great until we went for breakfast and couldn’t get back in our room. We had adjoining rooms and my daughter in the other room locked her door with the safety latch and came out our door. Yes it was her fault but there should be a master lock to get through the adjoining doors. What if there was a child in there. Finally my husband bent the latch and got it open after an hour. Room 508
Stayed 1 night in Dec 2023
Response from Hampton Inn Front Desk on Dec 24, 2023
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We apologize for the inconvenience we have caused you. We will forward this to the management and will make sure this does not happen again on your future stay.We hope you give us another chance and we will look forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Hiei

Liked: Cleanliness, amenities
Response from Martina Buenaventura on Feb 14, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Hampton Inn Front Desk on Dec 12, 2023
Thank you very much for your kind review. We are glad you enjoyed the stay with us and we're looking forward to welcoming you on your next visit to Brantford.

6/10 Okay

Sharron

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Hampton Inn Front Desk on Feb 14, 2024
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hampton Inn Front Desk on Dec 9, 2023
Thank you very much for your kind review, we're glad you enjoyed your stay with us.

10/10 Excellent

Valerie

Stayed 1 night in Nov 2023
Response from Hampton Inn Front Desk on Dec 5, 2023
Thank you very much for your kind review. We are glad you enjoyed the stay with us and we're looking forward to welcoming you on your next visit to Brantford.

8/10 Good

Sami

Stayed 1 night in Dec 2023
Response from Hampton Inn Front Desk on Dec 24, 2023
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Evano

Stayed 1 night in Nov 2023
Response from Hampton Inn Front Desk on Dec 24, 2023
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Nov 2023
Response from Hampton Inn Front Desk on Nov 25, 2023
Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay. Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford. Feel the Hamptonality.

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff were friendly. The breakfast was good. Their juices are too sour (apple, cranberry and orange). The hotel is in an industrial area and not close to other attractions or dinning. Housekeeper the morning of Nov-21-2023 was not friendly at all. Just miserable.
Stayed 1 night in Nov 2023
Response from Raman on Nov 22, 2023
Dear Esther:Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay.Thank you very much for your kind review. We are very glad you enjoyed your stay, and we do apologize for the behavior of one of our housekeepers, this is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We are looking forward to welcoming you on your next visit to Brantford.Sincerely,Ramandeep Kaur Front Desk Agent

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Raman on Nov 22, 2023
Thank you very much for your kind review. We are very glad you enjoyed your stay, and we are looking forward to welcoming you on your next visit to Brantford.

10/10 Excellent

Afifot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was very helpful. Offered upgrade to room at no charge
Stayed 1 night in Nov 2023
Response from Raman on Nov 14, 2023
Dear Afifot, Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay.Thank you very much for your kind review. We are very glad you enjoyed your stay, and we are looking forward to welcoming you on your next visit to Brantford.Sincerely,Ramandeep KaurFront Desk Agent