Exterior

Reviews of VR Hamilton

4 out of 5
VR Hamilton
237 Victoria Street, Hamilton

Reviews

6.4
Rating 10 - Excellent. 149 out of 1001 reviews" "
Rating 8 - Good. 281 out of 1001 reviews" "
Rating 6 - Okay. 249 out of 1001 reviews" "
Rating 4 - Poor. 170 out of 1001 reviews" "
Rating 2 - Terrible. 152 out of 1001 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Good location and lovely bones but showing lots of signs that it's not being well maintained. Poor parking facilities, plumbing not working well, lift weight limit reduced and it bangs and shudders during operation, broken mirrors, worn carpets etc. It's still nice but it needs work.
Stayed 2 nights in Mar 2024
Response from VR Hamilton on Mar 20, 2024
Dear John, Thank you for choosing VR Hamilton Hotel!Please accept our sincerest apologies for all the inconvenience. However, the hotel is in the slow process of refurbishment. For car park, It is on a first come, first served basis. Once the car park is allocated to you upon your arrival, then it will be yours throughout your stay. We appreciate your time for posting valuable feedback about our hotel & we hope to see you on your next visit. Kind Regards!

6/10 Okay

Gregory

Travelled with family
Disliked: Staff & service, property conditions & facilities
On a busy street and a old style hotel
Stayed 1 night in Feb 2024
Response from VR Hamilton on Mar 3, 2024
Dear Gregory, Thank you for staying with us at VR Hamilton Hotel! We appreciate your time for posting valuable feedback about our hotel & we hope to see you on your next visit. Kind Regards - VR Hamilton

8/10 Good

Maya

Stayed 5 nights in Feb 2024
Response from VR Hamilton on Mar 20, 2024
Dear Maya, Thank you for staying with us at VR Hamilton Hotel! We appreciate your time for giving us feed back, we hope to see you in your future visit. Kind Regards!

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Room size was good. Shower pressure weak. TV needing size increase.
Stayed 1 night in Feb 2024
Response from VR Hamilton on Feb 17, 2024
Dear Scott, Thank you for choosing VR Hamilton Hotel! Please accept our sincerest apologies for all the inconvenience. We appreciate you for letting us know about the shower. However, it's already been fixed and changed into a new one. We will take note of your suggestions & Thank you for your valuable feedback. Kind Regard - VR Hamilton

10/10 Excellent

Karl

Travelled with family
Liked: Staff & service
We were impressed how the property was being kept up and enjoyed our stay. Front desk staff was fantastic and local restaurant was very nice. We would definitely stay again!
Stayed 1 night in Feb 2024
Response from VR Hamilton on Feb 10, 2024
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best-in-class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Best Regards VR Hamilton

10/10 Excellent

Shahin, Kerikeri

Liked: Cleanliness, staff & service
Room was really good but parking was really bad
Stayed 2 nights in Jan 2024
Response from VR Hamilton on Feb 10, 2024
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. The hotel car park is on a first come first serve basis as we only have limited spots. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Best Regards VR Hamilton

4/10 Poor

Elizabeth

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No in house bar or dinning. Room key had to be reprogrammed daily even though the stay was multiple days. Found four items under bed plus had not seen a vacuum in ages. Over priced for tarrif. Bath/shower was a nightmare accident waiting too Happen. Noise from street until 4am both nights. Fighting oposite, traffic noise. A tired and run down hotel. Bed covers badly stained. Two adjoining restaurants back entrances opened into the Hotel reception area even though the Hotel Main door was lock coded for guest entrance after 10pm. Car parking and terraces close when reception closes At 10pm. But these 2 restaurants have access to hotel areas after 10pm when no hotel staff are present. This is a security risk for Hotel patrons. The stairs and lift are not key carded so the entire upper floors are accessible . On the plus side convenient to downtown if you do not have your own transportation. Walkable to Cafès, restaurants.and Casino.
Stayed 2 nights in Feb 2024
Response from VR Hamilton on Feb 10, 2024
Dear Elizabeth, Thank you for choosing VR Hamilton Hotel! Please accept our sincerest apologies for all of the challenges you had to face during your stay with us. The Housekeeping is already brief to do the cleaning properly. However, street noise is unavoidable as we are on the main street location. For security purposes, we are closing the car park & terrace at 10 PM. We appreciate your time for giving us valuable feedback about our hotel and we will relay the message to the Management regarding your concern. Kind Regards - VR Hamilton

10/10 Excellent

Tawhanga

Liked: Cleanliness, staff & service, property conditions & facilities
Very large room with high ceilings and windows that open. This place has great character and the staff are very friendly
Stayed 1 night in Jan 2024
Response from VR Hamilton on Feb 1, 2024
Dear Tawhanga, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best-in-class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Best Regards VR Hamilton

10/10 Excellent

Prabhjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and spacious room with a large bathroom. Enjoyed my stay and would consider staying in VR again.
Stayed 2 nights in Jan 2024
Response from VR Hamilton on Jan 30, 2024
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best-in-class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Best Regards VR Hamilton

6/10 Okay

Christine

Liked: Cleanliness
Great location. Overpowering
Stayed 1 night in Jan 2024
Response from VR Hamilton on Jan 30, 2024
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best-in-class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Best Regards VR Hamilton

2/10 Terrible

Tautua

Stayed 2 nights in Jan 2024
Response from VR Hamilton on Mar 20, 2024
Dear Alimu, Thank you for staying with us at VR Hamilton Hotel! Please accept our sincerest apologies if we didn't meet your expectations. We appreciate your time for giving us feed back. Kind Regards!

8/10 Good

Teri

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from VR Hamilton on Jan 30, 2024
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best-in-class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Best Regards VR Hamilton

6/10 Okay

Ginette, PAPEETE

Travelled with group
L’hôtel est ancien, et vieillot ,nous n’étions pas bien placés, le logement était en bas des escaliers, d’où la difficulté de descendre les marches compte tenu de notre opération du genou à 2’personnes sur 3, le personnel avec un accueil moyen,… en gros nous n’étions pas satisfaits. Par contre l’avantage que l’hôtel est bien placé. Je ne le recommande pas. Je laisse les clients le tester.
Stayed 3 nights in Jan 2024
Response from VR Hamilton on Jan 20, 2024
Dear Guest, Thank you for staying with us at VR Hamilton Hotel! Please accept our sincerest apologies for all the challenges you had to face during your stay with us. We regret that if we knew you had a condition with your knee, we assigned a more convenient room for you. We appreciate your time for posting valuable feedback about our hotel. Kind Regards - VR Hamilton

6/10 Okay

Raewyn

Travelled with partner
Liked: Cleanliness
Other guests were inconsiderate not keeping their noise levels low A little consideration goes a long way 😞 Staff were friendly enough I just struggled with the fact while booking us in they were talking in their own language
Stayed 2 nights in Jan 2024
Response from VR Hamilton on Jan 20, 2024
Dear Guest, Thank you for staying with us at VR Hamilton Hotel! Please accept our sincerest apologies for all the inconvenience caused. We already brief & train the staff to practice good customer service & professionalism using universal language at all times. We appreciate your time for posting valuable feedback about our hotel & we hope to see you again in your future visits. Kind Regards - VR Hamilton

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service
The hotel and staff were lovely. Very helpful receptionist. The room was good, spacious and the kids loved the very squishy beds! A little dated in parts but did us for the night. The walls are very thin and you could hear everything the neighbour was doing from watching their TV to them even coughing (and other bodily functions)! Outside was very noisy but this was to be somewhat expected with the location of the hotel (near the bar/club district) and that it was a Friday night however the constant revving of a motorbike or car engine at 3am was not pleasant. Over all was OK and we have booked to come back
Stayed 1 night in Jan 2024
Response from VR Hamilton on Jan 20, 2024
Dear Guest, Thank you for staying with us at VR Hamilton Hotel! We are glad to know that you enjoyed your stay with us & for your intention to come back. However, we do apologize for the noise as it's unavoidable, exactly what you said because of the location. We appreciate your time for posting valuable feedback about our hotel & we hope to see you in your future visits. Best Regards - VR Hamilton

6/10 Okay

Jordyn

Travelled with partner
Disliked: Amenities
I It was okay nothing out if the ordinary, basically just another hotel. Not happy about the fact nowhere meantioned a bond payment which left my partner and I without the ability to do anything for our 2 night stay! Will not be back
Stayed 2 nights in Jan 2024
Response from VR Hamilton on Jan 20, 2024
Dear Guest, Thank you for staying with us at VR Hamilton Hotel! We sincerely apologize for the inconvenience caused. We are afraid that the Bond or Security damage deposit is mentioned on the website & it's refundable on check out time. We appreciate your time for posting valuable feedback about our hotel. Kind Regards - VR Hamilton

6/10 Okay

Paul

Disliked: Staff & service, amenities
Would stay there again.
Stayed 1 night in Jan 2024
Response from VR Hamilton on Jan 20, 2024
Dear Guest, Thank you for staying with us at VR Hamilton Hotel! We are glad that you enjoyed your stay with us and your intention to come back. We appreciate your time for posting valuable feedback about our hotel & we hope to see you in your future visits. Kind Regards - VR Hamilton

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service
Great location and large size rooms; hotel is a bit dated but good value for money.
Stayed 1 night in Jan 2024
Response from VR Hamilton on Jan 13, 2024
Dear Kate, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best-in-class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Best Regards VR Hamilton

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from VR Hamilton on Dec 30, 2023
Dear Guest, Thank you for staying with us at VR Hamilton Hotel! We appreciate your time for giving us feedback. We wish you A Happy Holidays!

8/10 Good

Md HABIB

Travelled with family
Stayed 1 night in Dec 2023
Response from VR Hamilton on Dec 30, 2023
Dear Guest, Thank you for staying with us at VR Hamilton Hotel! We appreciate your time for giving us feedback. We wish you A Happy Holidays!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from VR Hamilton on Jan 30, 2024
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best-in-class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Best Regards VR Hamilton

6/10 Okay

Aki

A
Stayed 2 nights in Dec 2023
Response from VR Hamilton on Dec 14, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel.We appreciate your time to post your feedback. We hope to see you again on your next visit. Kind Regards, VR Hamilton

6/10 Okay

Lindsay

Stayed 1 night in Dec 2023
Response from VR Hamilton on Dec 30, 2023
Dear Guest, Thank you for staying with us at VR Hamilton Hotel! We appreciate your time for giving us feedback. We wish you A Happy Holidays!

6/10 Okay

Graeme

Travelled with partner
Dining room closed. But no basic utensils in room to enable a simple breakfast or easy meal
Stayed 1 night in Dec 2023
Response from VR Hamilton on Dec 14, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel.We appreciate your time to post your feedback. We regret to inform you that we don't have a Restaurant or In Room Dining service. However, we can provide the utensils in case you request them. Kind Regards, VR Hamilton

8/10 Good

Graeme

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from VR Hamilton on Dec 14, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel.We appreciate your time to post your feedback. We hope to see you again on your next visit. Kind Regards, VR Hamilton

10/10 Excellent

Naila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from VR Hamilton on Dec 14, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel.We appreciate your time to post your feedback. We hope to see you again on your next visit. Kind Regards, VR Hamilton

4/10 Poor

Tawhanga

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from VR Hamilton on Dec 3, 2023
Thank you for giving us time for your feedback. Best Regards, VR Hamilton

6/10 Okay

Anton

Liked: Cleanliness, property conditions & facilities
Everything was allgoods but tell the people who are staying there in advance that there will be a 200 dollars bond, especially if the people you are telling are broke uni students with about 100 bucks each. Very lame to not have any money like we planned for the night we were there.
Stayed 1 night in Nov 2023
Response from VR Hamilton on Nov 25, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. We sincerely apologize for the confusion regarding the Bond. However, it's clearly mentioned on the website the security damage deposit and it's refundable during checkout. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Regards VR Hamilton

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here. So convenient to tons of cafes, restaurants and shops. My room was huge and the bed was comfortable. I was off the street so very quiet. The property's seen better days but still comfortable and clean. The staff were very helpful and friendly. I would stay there again.
Stayed 5 nights in Nov 2023
Response from VR Hamilton on Nov 14, 2023
Dear Guest, Thank you for always choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best-in-class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you again in your future visits. Regards VR Hamilton

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great find in Hamilton. Quite basic but great value for the money paid and time spent there
Stayed 1 night in Oct 2023
Response from VR Hamilton on Oct 31, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best-in-class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Regards VR Hamilton

8/10 Good

Craig

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
This tired vintage property has very large rooms and large comfortable beds. It has a very small elevator and is very close to the Casino being at the south end of Victoria St and close to Centre Place Shopping
Stayed 2 nights in Oct 2023
Response from VR Hamilton on Oct 28, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Regards VR Hamilton

8/10 Good

Isaac

Stayed 1 night in Oct 2023
Response from VR Hamilton on Nov 14, 2023
Dear Guest, Thank you so much for staying with us & for giving us a rate. We hope you enjoy your stay with us! Kind Regards, VR Hamilton Hotel

6/10 Okay

Tawhanga

Liked: Cleanliness
I like the retro vibe this hotel has. Had hot water issues which was a bummer when I wanted to use the bath. Some of the lights didn't work.
Stayed 2 nights in Oct 2023
Response from VR Hamilton on Oct 17, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be relay to our maintenance department. We hope that you will again give us a chance to change your opinion about our hotel. We appreciate your time for posting valuable feedback about our hotel. With Regards VR Hamilton Team

2/10 Terrible

Shirin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
TERRIBLE! Never going back. Avoid at all costs. Horrible uncomfortable beds, old building/decor, 1cm border where carpet meets wall doesn't get vacuumed - tempted to leave but we were only staying 1 night so persevered, however at 1am-3am we REALLY regretted it as rooms are not soundproofed so CBD noise from cars revving & drunks screaming & fighting is horrendous on weekends. Couldn't heat room when awake & cold at 1am as aircon only worked on cold and it's literally blasted across the master bed. Can not change or redirect aircon. They also charge $50(!!!!!) if you lose your room key.
Stayed 1 night in Sep 2023
Response from VR Hamilton on Oct 17, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be delivered to all the team for further improvements. However, street noise is un-avoidable because we are in the main street. We hope that you will again give us a chance to change your opinion about our hotel. We appreciate your time for posting valuable feedback about our hotel. With Regards VR Hamilton Team

4/10 Poor

Neisha

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My first room had such a terrible odour I had to request a move. The room was noisy, shower had one temperature that was scalding, room felt unclean. Access to the car park felt unsafe and was very dirty. Wouldn't stay there again.
Stayed 2 nights in Sep 2023
Response from VR Hamilton on Oct 13, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be delivered to all the team for further improvements. We hope that you will again give us a chance to change your opinion about our hotel. We appreciate your time for posting valuable feedback about our hotel. With Regards VR Hamilton Team

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurants close by, almost on the water. Incredibly high ceilings! Internal layout was unique, could be tricky for people with mobility concerns. (Some rooms were accessed by walking up a few stairs or down a few stairs compared to others on the same level.) Would stay here again.
Response from VR Hamilton on Oct 13, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best-in-class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Regards VR Hamilton

8/10 Good

Victoria

Stayed 2 nights in Sep 2023
Response from Reservation on Sep 16, 2023
Dear Guest ,Thank you for choosing VR Hamilton.Have a lovely weekend.Kind RegardsVR Hamilton.

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness
Handy location in the CBD. Older motel, but was clean and tidy. Reception staff friendly and accommodating. A lot of noise being in the CBD from late night revelers and noisy cars.
Stayed 1 night in Sep 2023
Response from VR Hamilton on Sep 11, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best in class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Regards VR Hamilton

8/10 Good

Maree

Liked: Cleanliness, staff & service, amenities
Parking at the property, although an additional cost is convenient. VR is a budget hotel with the old charm of it's era, and is situated centrally in the retail area of Hamilton city.
Stayed 2 nights in Aug 2023
Response from VRH on Sep 3, 2023
Hi Maree , We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best in class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. Regards VR Hamilton

6/10 Okay

Jasmin

Liked: Cleanliness, property conditions & facilities
The hotel is OK, however, I found that is unacceptable the policy checkout at 10 am. Normally, the resort's check-out is from 1200pm-12.30 pm. I didn't have time to package on time the receptionist kicked me out because the other Guest was at the door to have the room without a cleaning process. I understood she was following the hotel policy but I will never go to this hotel again.
Stayed 1 night in Aug 2023
Response from VRH on Sep 3, 2023
Jasmin, Thank you for choosing VR Hamilton Hotel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely we will look it closely. We hope that you will again give us a chance to change your opinion about our hotel. We appreciate your time for posting valuable feedback about our hotel. With Regards VR Hamilton Team

2/10 Terrible

Mike

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Toilet had to holc the flush button up to fill. Room heating did not work. Shower all of a sudden went to what felt like boiling. Did that 3 times over 2 showers. The staff are rude. She doesn't acknowledge you when your standing in front of the counter. Not even a with you in a second. Just ignored me and everyone else until she is ready. Could be 2 -5 minutes she does not care. At checkout to get your bond back. You need to get your room checked and refunded manually back to your credit card. Which is fine. But i had to chase down another lady checking out that dropped her key card and left. The hotel lady took her key but said nothing. The lady checking out would have lost her bond. Its clearly a hotel with tricks to get extra money out of you.
Stayed 1 night in Aug 2023
Response from VR Hamilton on Aug 11, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be delivered to all the departmental heads for further improvements. We hope that you will again give us a chance to change your opinion about our hotel. We appreciate your time for posting valuable feedback about our hotel. With Regards VR Hamilton Team

2/10 Terrible

Atsuko

Stayed 1 night in Jul 2023
Response from VR Hamilton on Aug 21, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us.We hope that you will again give us a chance to change your opinion about our hotel. We appreciate your time for posting valuable feedback about our hotel. With Regards VR Hamilton Team

6/10 Okay

Dean, Tauranga

Business traveller
Liked: Staff & service
.
Stayed 1 night in Jul 2023
Response from Reservation on Jul 24, 2023
Thank you for your response .Have a good day.RegardsReservation

2/10 Terrible

Ruth

Stayed 1 night in Jul 2023
Response from VRH on Jul 14, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. We hope that you will again give us a chance to change your opinion about our hotel. We appreciate your time for posting valuable feedback about our hotel. With Regards VR Hamilton Team

4/10 Poor

Marama

Travelled with family
Disliked: Cleanliness, staff & service
The front desk staff was rude and unhelpful. Parking cost $20 but no acces to your vehicle between 10pm-7am. No housekeeping in our 2 day stay. Back entrance was a dump and put us off immediately. Bar and restaurant never opened. The only blessings were tall ceilings and location.
Stayed 2 nights in Jul 2023
Response from VRH on Jul 14, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be delivered to all the departmental heads for further improvements. We hope that you will again give us a chance to change your opinion about our hotel. We appreciate your time for posting valuable feedback about our hotel. With Regards VR Hamilton Team

6/10 Okay

Hari

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from vrh on Jul 21, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton,We have noted down your feedback and have listed in our priority list . Regards VR Hamilton Team

10/10 Excellent

Paige

Stayed 1 night in Jul 2023
Response from vrh on Jul 14, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best in class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. We have noted down your feedback and have listed in our priority list . Regards VR Hamilton Team

8/10 Good

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Was a quiet night. Helpful staff. Only issues i do have is the stairs are steep
Stayed 1 night in Jul 2023
Response from VRH on Jul 7, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best in class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. We have noted down your feedback and have listed in our priority list . Regards VR Hamilton Team

2/10 Terrible

Sam

Business traveller
Disliked: Cleanliness, property conditions & facilities
Very, extremely old and run down building. Rusted window had fallen out and wouldn't close, carpet filthy in the rooms, bathroom bench half fallen off the wall and glued back on, advertised free parking but such limited spaces I had to park a block over at a Wilson's carpark.
Stayed 1 night in Jul 2023
Response from VRH on Jul 7, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be delivered to all the departmental heads for further improvements. We hope that you will again give us a chance to change your opinion about our hotel. We appreciate your time for posting valuable feedback about our hotel. With Regards VR Hamilton Team

8/10 Good

RUSSELL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the after hours key lock service.
Stayed 1 night in Jun 2023
Response from vrh on Jul 3, 2023
Dear Guest, Thank you for choosing VR Hamilton Hotel. We are glad to know that your stay with us was enjoyable. At VR Hamilton, we believe in providing best in class services and we are happy that we exceeded your expectations. We appreciate your time for posting valuable feedback about our hotel. We will wait to welcome you in your future visits. We have noted down your feedback and have listed in our priority list . Regards VR Hamilton Team