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Reviews of Days Inn by Wyndham Brantford

2.5 out of 5
Days Inn by Wyndham Brantford
460 Fairview Dr, Brantford, ON

Reviews

6.4
Rating 10 - Excellent. 187 out of 1006 reviews" "
Rating 8 - Good. 271 out of 1006 reviews" "
Rating 6 - Okay. 214 out of 1006 reviews" "
Rating 4 - Poor. 191 out of 1006 reviews" "
Rating 2 - Terrible. 143 out of 1006 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable for the most part but there are no USB ports anywhere in the hotel... the pillows were not very comfortable.
Stayed 1 night in Mar 2024

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness
They need to update the entire property
Stayed 1 night in Mar 2024

8/10 Good

Daniel & Aaron

Travelled with group
Liked: Staff & service, amenities
We were not aware we had a door to a connecting room with a screaming child until midnight . Room was clean and staff were very friendly !
Stayed 1 night in Mar 2024
Response from Samantha on Mar 18, 2024
Dear Daniel & Aaron, Thank you for taking the time to review your recent stay. I truly appreciate your feedback and sincerely apologize for the issue you experienced. Thank you for your compliments regarding your stay as well. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

Gavin

Business traveller
Disliked: Property conditions & facilities
Toilet loose on floor. Too much furniture in room hard to walk around second bed, 2nd table stuck out too far in room. All doors in hallways slammed shut with a lot of noise. After second night there woke up with bug bites on upper part of my body, showed to concierge. Low quality TV.
Stayed 3 nights in Mar 2024
Response from Samantha on Mar 11, 2024
Dear Gavin, As we discussed I appreciate you bringing the issues you experienced to my attention. I can assure you that the maintenance issues have been resolved and your room has been thoroughly inspected, there is no bug activity in that room at all. Thank you again for taking the time to review your stay. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 Terrible

Benjamin

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Samantha on Mar 5, 2024
Dear Benjamin, We are sorry to see that things didn't go as planned. Please feel free to connect with us to discuss the issue you experienced. Yours in Hospitality, Samantha HaroldAssistant General Manager

6/10 Okay

Trisha

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Samantha on Mar 5, 2024
Dear Trisha, Thank you for taking the time to rate your experience with us. We appreciate your feedback and hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Joanne

Stayed 1 night in Feb 2024
Response from Samantha on Mar 25, 2024
Dear Joanne, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

8/10 Good

Norman, Belle River

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Shower pressure was low and couldn't control temperature.
Stayed 1 night in Feb 2024
Response from Samantha on Mar 2, 2024
Dear Norman, Thank you very much for providing us your feedback. We appreciate the time it took to pass this information along and will use the feedback as guidelines to help improve the overall experience our guests encounter when staying here. We are happy to see that overall you had a positive experience and look forward to seeing you again. Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

Erin

Disliked: Property conditions & facilities
Older property, but good location
Stayed 2 nights in Feb 2024
Response from Samantha on Mar 2, 2024
Dear Erin, Thank you for taking the time to review your stay. We are happy to see that overall you had a positive experience. We are continuously renovating and upgrading our property so we do hope you'll choose to return to see the changes we've made. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

Lisa

Travelled with partner
Disliked: Property conditions & facilities
Horrible breakfast and small beds
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Lisa, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

Donna

Stayed 1 night in Dec 2023
Response from Samantha on Feb 21, 2024
Dear Donna, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

2/10 Terrible

Mat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Samantha on Feb 21, 2024
Dear Mat, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Adrian

Stayed 1 night in Feb 2024
Response from Samantha on Mar 25, 2024
Dear Adrian, Thank you for your glowing 5-star review of the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Rates and location
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear David, Thank you for taking the time to rate your experience with us. We are happy to see that you had a positive experience. We hope to see you again soon! Yours in Hospitality,Samantha Harold Assistant General Manager

6/10 Okay

Isam

Disliked: Amenities
Nothing
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Isam, Thank you for taking the time to rate your experience with us. We do hope you'll choose to stay again in the future. Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

jeremy

Liked: Cleanliness, staff & service
Room 235: Desk chair and towels seen better days, motor for shower fan on last legs. Heater works but runs too constant. Other then that things were good
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Jeremy, Thank you very much for providing us your feedback. We appreciate the time it took to pass this information along and will use the feedback as guidelines to help improve the overall experience our guests encounter when staying here. We can ensure you that the maintenance issues have been resolved. We hope you'll choose to stay with us again! Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options were poor .Otherwise was very satisfied.
Stayed 4 nights in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Dennis, Thank you for taking the time to review your stay with us. We are pleased to see that you had a positive experience!Though we do follow all of the brand standards in regards to our breakfast items we can appreciate that there is always room for improvement! Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities
Here’s the reasoning behind my rating: Bed was not a queen, rather it was a double Bed squeaked Tv picture quality was poor ( Room had the scent of the a/c A/c was difficult to operate Under the bed was dirty Not enough towels (and those that we received were not clean) Lack of hygiene products Bathtub was out of date Desk chair was not stable and had suffered lots of wear and tear No couch as represented on the website Breakfast- eggs were thin and rubbery; fruit selection was restricted to apples; coffee was not pleasant more than likely due to not cleaning the machine; bread was kept in bags which meant that guests would have to place their hands in the bag to retrieve slice(S) and the fridge which stored the milk and juice was not cold.
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Steven, Thank you for taking the time to address your concerns. We are sorry to see that you did not have a positive experience. I would like to confirm that your room did in fact have a queen sized bed in it. We do appreciate your feedback and will look into any matters you've mentioned immediately. We again would like to apologize that you were not satisfied with your experience. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for a short stay, beds aren’t the comfiest and the room has a strong smell like paint or something that gave me a headache but internet and tv worked great which is all I needed for a short visit.
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Samantha, Thank you for taking the time to review your recent stay. We appreciate your feedback! We are in fact renovating our guestrooms and updating them on a regular basis. I sincerely apologize that there was a paint smell when you stayed. We can assure you that this issue will not occur again. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

john

Travelled with partner
Liked: Cleanliness
If your looking for breakfast this is not the place to stay
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear John, Thank you for taking the time to rate your stay with us. We are sorry to hear that you were not satisfied with the complimentary breakfast. We do follow all of the brand standards in regards to our breakfast offerings but truly value your feedback. We do hope you'll choose to stay with us again so that we can begin to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, clean and convenient.
Stayed 2 nights in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Sylvia, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Convenient for our visits
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Peter, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience and look forward to seeing you again soon. Yours in Hospitality, Samantha HaroldAssistant General Manager

8/10 Good

Trisha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything we needed!
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Trisha, Thank you for taking the time to rate your experience with us. We are pleased to see that our location suited your needs. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 Terrible

Bruce

Disliked: Staff & service
Didn't get a chance to see it
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Bruce, Thank you for taking the time to address your concerns. I apologize that you weren't able to experience our hotel! Please feel free to reach out to us in the future when you're in town and we will ensure you are informed of all policies and procedures of the hotel prior to booking.Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

Doug

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We booked a queen room last minute at a pretty good price. It was a bit hard to find but we managed. We arrived around 2:00 pm and our room wasn't ready yet(check in at 3:00pm) so we went to Crabby Joe's which shares the same parking lot for a drink. They said come back at 2:30. We returned at 3:00 and the room still wasn't ready so back to Crabby's we went. The room was ready at 3:45 and when we walked in it was a double bed but we were only here for one night so I didn't bother complaining. It was clean and didn't have carpets which is good. There was a small tv, fridge, microwave, dresser and desk. The bathroom was clean and everything worked. It's good for a one night stay, but with the low rates come low class clients. People were partying in the hallway until 6:00am, not sure why if they had rooms. It's not the hotels fault, so I can't really fault them for that. The breakfast consists of 3 cereals, coffee and tea, juice, yogurt, bread, English muffins, ready made pancakes and some sort of fried eggs, apples and cookies. The staff were friendly and polite. Not sure if I would stay again.
Stayed 1 night in Jan 2024
Response from Samantha on Jan 24, 2024
Dear Doug, Thank you for taking the time to review your stay. We truly value your feedback. I sincerely apologize that your room was not ready on time. We do our very best to prepare all of our rooms by 3:00pm but above all else doing a thorough job is our highest priority. We do hope you choose to stay with us again so that we can enhance your next experience with us. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jan 2024
Response from Samantha on Jan 24, 2024
Dear Jason, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality, Samantha Harold Assistant General Manager

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Samantha on Jan 24, 2024
Dear Kaitlyn,Thank you for your glowing 5-star review of the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality, Samantha Harold Assistant General Manager

4/10 Poor

Amy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Samantha on Jan 24, 2024
Dear Amy, Thank you for taking the time to rate your experience with us. It appears we did not provide you with the high quality experience we aim to provide all of our guests. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

katelyn

Travelled with group
Disliked: Property conditions & facilities
Overall wouldnt return to this location to stay.
Stayed 2 nights in Jan 2024
Response from Samantha on Jan 24, 2024
Dear Katelyn, Thank you for taking the time to review your stay. I sincerely apologize that you did not have a positive experience with us. We do hope you'll choose to return so that we can provide you with an improved experience next time. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Carrie-Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

sachin

Stayed 2 nights in Jan 2024
Response from Samantha on Jan 24, 2024
Dear Sachin, Thank you for taking the time to review your stay with us. We're very pleased to see that you had an outstanding experience! We hope to see you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to banks, groceries and other stores. Very clean and neat. Laminate floors and not carpets so more sanitary. Good cable tv. Excellent reception staff helped me (a senior) with bags after a long trip and friendly offering any help needed.
Stayed 1 night in Jan 2024
Response from Samantha on Jan 24, 2024
Dear Beverly, Thank you for taking the time to review your recent stay. We are very pleased to see that you had a positive experience. I am happy to see that our staff was able to enhance your experience with us as well. We always strive to provide the best possible customer service. Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

Jayson

Liked: Cleanliness, staff & service
10-12 kids were running wild up and down the hallway - playing hide and seek for 1-2 hours. It was very noisy during that time.
Stayed 1 night in Jan 2024
Response from Samantha on Jan 9, 2024
Dear Jayson, Thank you for taking the time to address your concerns regarding your stay. We truly apologize for the inconvenience. We do our very best to ensure all guests remain respectful throughout their stay but there are times when that can be a challenge. We hope you'll consider staying with us in the future as we would appreciate the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Shannon

Stayed 1 night in Dec 2023
Response from Samantha on Jan 9, 2024
Dear Shannon, Thank you for taking the time to review your stay. We are pleased to see that you had a positive experience and hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

MK

Business traveller
Liked: Cleanliness, staff & service
Requires some rennovation
The key did not work at first time and had to be changed. The upstairs door needs work. The matress in room 233 has overstay its life and is not comfortable sleeping on it. I will get tou pictures next time I stay there.
Stayed 1 night in Dec 2023
Response from Samantha on Jan 2, 2024
Dear MK, Thank you for taking the time to review your recent stay. We truly appreciate your comments and are happy to see that overall you had a positive experience. Thank you for letting us know your thoughts on the mattress, we appreciate the feedback! Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Yannick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Samantha on Jan 2, 2024
Dear Yannick, Thank you for your perfect score for the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and we look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Colen

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Samantha on Jan 2, 2024
Dear Colen, Thank you for taking the time to rate your experience with us. We appreciate your feedback and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very professional and helpful
Stayed 3 nights in Dec 2023
Response from Samantha on Dec 29, 2023
Dear Diane, Thank you very much for your 5-star review of the Days Inn Brantford. We are thrilled to see you had a positive experience and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

MK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Samantha on Dec 29, 2023
Dear MK, Thank you for your 10/10 rating of the Days Inn Brantford! We appreciate your feedback and look forward to seeing you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

4/10 Poor

Sheryl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My first and last time at this hotel. Bed linens and bath were horrible. Very old sheets with holes and discolorations.
Stayed 6 nights in Dec 2023
Response from Samantha on Dec 26, 2023
Dear Sheryl, Thank you for taking the time to address your concerns. I sincerely apologize for the issue you experienced with us. I do hope you'll choose to return so that we can begin to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 Terrible

Ishan

Stayed 2 nights in Dec 2023
Response from Samantha on Jan 24, 2024
Dear Ishan, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality, Samantha Harold Assistant General Manager

8/10 Good

Eva

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Samantha on Dec 24, 2023
Dear Eva, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 Terrible

Jacquie

Stayed 1 night in Nov 2023
Response from Samantha on Dec 24, 2023
Dear Jacquie, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Samantha on Dec 24, 2023
Dear George, Thank you for rating us 10/10! We are very happy to see that you had a positive experience with us. We look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

Anthony

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Tv was broken, paint was all messed up and peeling in the washroom. Towels had black dirt lines across them. you can only come in through the main entrance, can't use card for side door.
Stayed 2 nights in Dec 2023
Response from Samantha on Dec 24, 2023
Dear Anthony, Thank you for taking the time to review your recent stay. I sincerely apologize for the issues you experienced. Please rest assured we will take your notes very seriously and rectify any issues immediately. Thank you again for your feedback. We do hope you choose to return so that we can begin to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

chris

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Samantha on Dec 24, 2023
Dear Chris, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

Stewart

Disliked: Cleanliness, amenities, property conditions & facilities
Website showed picture of a reasonable looking gym. Got there and asked where is gym and told “it hasn’t been open for 2 yrs” …… Wasn’t happy about that - had a hip replacement oct 6 and daily gym/bike time is critical to my recovery.
Stayed 1 night in Dec 2023
Response from Samantha on Dec 24, 2023
Dear Stewart, Thank you for taking the time to review your stay. I sincerely apologize for any inconvenience this caused you. We do hope you'll choose to return so you can enjoy our Fitness Center! Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

Joycelene

Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Samantha on Dec 24, 2023
Dear Joycelene, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

10/10 Excellent

Michael

Stayed 3 nights in Nov 2023
Response from Samantha on Dec 24, 2023
Dear Michael, Thank you for your glowing 5-star review of the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Walter

Stayed 3 nights in Nov 2023
Response from Samantha on Dec 24, 2023
Dear Walter, Thank you for your glowing 5-star review of the Days Inn Brantford! We are thrilled to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager