Reception

Reviews of Novum Hotel Ambassador

Novum Hotel Ambassador
Heidenkampsweg, 34, Hamburg, HAM

Reviews

8.0

Very good

Rating 10 - Excellent. 102 out of 453 reviews" "
Rating 8 - Good. 236 out of 453 reviews" "
Rating 6 - Okay. 95 out of 453 reviews" "
Rating 4 - Poor. 14 out of 453 reviews" "
Rating 2 - Terrible. 6 out of 453 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Caleb

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Güray

Stayed 1 night in Nov 2022

10/10 Excellent

Kestutis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Nihad

Stayed 1 night in Jul 2022

8/10 Good

Willem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 2 nights in Jun 2022

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room, the furniture a little bit worn, the breakfast was very nice with many options, all in all I had a pleasant experience.
Stayed 1 night in Jan 2022
Response from Novum Hotel Ambassador on Feb 2, 2022
Dear Monica, Thank you very much for your great rating. We are glad that you had a pleasant stay at our hotel. Hopefully we will have the chance to welcome you back soon. Kind regards Your Novum Hotel Ambassador team

8/10 Good

Sikke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good priced single room
A small single room wich was perfect for staying one night
Stayed 1 night in Jan 2022

10/10 Excellent

ABHIJEET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Hamburg
Good place, friendly service, the room was clean and comfy. Breakfast was good. I only stayed for one night so don't have more things to say. A couple of improvements would be if there were more lights in the room. And people talking in corridors could be sometimes a bit loud.
Stayed 1 night in Dec 2021

8/10 Good

Evert Johannes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Ok business hotel. Location not very centric, need car. Room ok
Stayed 1 night in Nov 2021
Response from Novum Hotel Ambassador on Dec 9, 2021
Dear guest, Thank you very much for your good evaluation. We are pleased that you were satisfied with your room. Hopefully you will visit us again. With kind regards Your Novum Hotel Ambassador team

8/10 Good

Joel

Business traveller
Liked: Cleanliness, room comfort
2 might business trip to Hamburg
An efficient stay in an efficient hotel. Since I was on a business trip I did not spend much time in the hotel. Hotel was in a logistically good position with easy access. My only issues were with breakfast manager, who was rude. Corona regulations are strict, I get it, but not easy to understand a manager that does not speak english, and choses to be rude to guests.
Stayed 2 nights in Nov 2021
Response from Novum Hotel Ambassador on Nov 30, 2021
Dear Joel, Thank you very much for rating us. We are glad that you had an efficient stay at our hotel. However we are so sorry that our breakfast manager was rude to you. This is of course not what we aim for and we apologize for the inconvenience. We will contact the breakfast manager in order to make him even more aware of how certain situations can be taken up by the guest and to carry out appropriate training. Hopefully you will visit us again still. With kind regards Your Novum Hotel Ambassador team

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable.
We are a family of four with a dog and our stay was good. This hotel was in a very busy part of town and about a 10 minute walk to public transportation. It made for a slightly noise background outside the window. The room and hotel was clean. Only wish was for outlets near the bed.
Stayed 3 nights in Jul 2021

8/10 Good

Robert

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2021
Response from Hotel Ambassador Hamburg Team on May 31, 2021
Sehr geehrter Robert, vielen Dank für Ihre gute Bewertung. Wir freuen uns, dass es Ihnen in unserem Hotel gefallen hat. Hoffentlich kommen Sie uns wieder mal besuchen. Mit freundlichen Grüßen Ihr Hotel Ambassador Hamburg Team

6/10 Okay

Beverley

Disappointed
Did not stay due to a flight cancellation. Wrote to Hotel.com and hotel, the latter did not respond. Was not able to get get a refund due to policy. No grace shown at all. Disappointed.
Stayed 1 night in Sep 2019

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
Excellent rooms and a very good breakfast. Reception staff are very helpful.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel choice if visiting local businesses but you need to be prepared for a taxi or Metro ride (or a longish walk) if seeking bars or restaurants.
Stayed 2 nights in Jan 2019
Response from Ambassador team on Mar 8, 2019
Dear guest, thank you for your feedback. We hope, you will visit us again.

8/10 Good

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good affordable stay
Quiet location, close to city center it has decent amenities. Swimming Pool, Sauna + Gym.
Stayed 3 nights in Aug 2018
Response from Stefanie Huehnerfuss on Sep 4, 2018
Dear Chris, Thank you for taking the time to evaluate our Hotel. We take customer criticism very seriously. We would be happy to welcome you back in our hotel. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very friendly staff
This hotel was a stop over from our trip to Denmark. Overal nice hotel with a staff that cares to give you the best possible service. The restaurant serves excellent cooked meals.
Stayed 1 night in Apr 2018
Response from Annika Behrens on Apr 20, 2018
Dear guest, Thank you very much for your nice feedback. We will let our staff know. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Hotel Ambassador Hamburg
Just a short walk to S-Bahn/U-Bahn. The pool is a bit small but the sauna is great.
Stayed 1 night in Mar 2018
Response from Joanna Zukowska on Apr 7, 2018
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Wir haben uns sehr gefreut, sie als Gast bei uns begrüßen zu dürften. Bis zum nächsten Mal! Mit freundlichen Grüßen Joanna Zukowska Reservierung

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm hotel with very friendly staff
Although it was very cold outside, the room was nice and warm. Even the water in the pool was fine and going to the sauna was great. The room and bed were a bit small, but other than that I enjoyed my stay. I must say that all the staff were very friendly and welcoming.
Stayed 2 nights in Feb 2018
Response from Annika Behrens on Mar 2, 2018
Dear Martha, Thank you very much for your nice feedback. We appreciate it very much. Kind regards, Annika Behrens

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Response from Sabine on Nov 23, 2017
Thank you very much for your feedback!

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for family!
This was a great stay! Slight problem at checkin.... (our room was only set for 2 pp instead of the requested 4)... but it was quickly remedied and the front desk manager gave me a drink comp as an apology. The restaurant and bar were both excellent for service and food.... and my kids particularly enjoyed the indoor pool and sauna area! There was even a small playroom with toys that was great for my youngest.
Stayed 2 nights in Oct 2017
Response from Sabine on Nov 8, 2017
Dear Sonja, We are very happy about your feedback. Thank you very much! Kind regards Quality Hotel Ambassador

6/10 Okay

dani, mex

Liked: Staff & service, property conditions & facilities
Nice, room too small
The lobby was nice and the restaurant also, it was an old hotel, the room was small and not so clean, the staff was very nice, we just stayed one night, so we were not able to see all the amenities
Stayed 1 night in Jun 2017
Response from Hanna Tietgen / Front Office and Reservation Manag on Jul 6, 2017
Dear guest, thank you very much for your Feedback. This is very important for us. We would be happt to welcome you again! With best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The room is clean and comfortable but there is nothing to do around the area.
Dear Guest,, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hanna Tietgen Front Office and reservation manager Quality Hotel Ambassador Hamburg

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, die Online-Bewertung bezüglich Ihres letzten Aufenthalts in unserem Hotel auszufüllen. Es ist sehr wichtig für uns, eine Rückmeldung von unseren Gästen zu erhalten. Nur durch Ihre Meinung, Ihre Ideen und Ihre Kritik können wir unsere Serviceleistungen ständig verbessern. Wir freuen uns darauf, Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit freundlichen Grüßen Hanna Tietgen Front Office and reservation manager für Sabine Glissmann/General Manager Quality Hotel Ambassador Hamburg

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
Hotel was clean and comfortable
Response from Sabine on Mar 3, 2017
Dear Ana, thank you very much for your feedback. Kind regards Annika Behrens

8/10 Good

Moise

Liked: Cleanliness, staff & service, property conditions & facilities
Depends on your needs
It was a short stay, and I chose the hotel due to its closeness to the place I needed to visit. If necessary, will chose it again.

10/10 Excellent

Martina, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Hamburg
The hotel was very confi. The staff was very friendly. 24 hrs desk. Clean room and lovely hotel shower. WiFi worked throughout the hotel. It seemed a bit off the beaten track but was still very close to the main station and we could actually walk to anywhere we wanted to go. Especially if you were to explore art, it was a great stop. Breakfast was nice. It even has a swimming pool and sauna. For the price it cost, it was definitely recommendable.
Response from Sabine on May 14, 2016
Dear guest, Thank you very much for taking the time to comment on your recent stay with us. Your kind words are very much appreciated. Hopefully wou will visit us again, should your travel plans bring you back to Hamburg. Sincerely, Sabine Glissmann General Manager

8/10 Good

Beefy

Liked: Cleanliness, staff & service, room comfort
Weekend trip away
Spent two nights here and did the job for a stay in the city. Approx 30 minutes walk to the city centre. The room was adequate albeit a little small for a single but was fine. The staff left a small packet of sweets each time they cleaned the room which was a nice gesture. The ladies on the reception were quite helpful especially when needed to print something.

8/10 Good

Mohammed, Auckland

Liked: Cleanliness, staff & service
Comfortable but expensive.
Stayed for one night. Quiet and comfortable. Breakfast was good.
Response from Sabine on Nov 7, 2015
Dear guest, Thank you very much for taking the time to rate your recent stay with us. We appreciate your kind words and are sorry, that you found the rate too high. Unfortunately th room rates vary by day and season. We are looking forward to your return. Sincerely, Sabine Glissmann General Manager

8/10 Good

navid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

mpn, UK

Liked: Cleanliness, staff & service
Not bad, but outdated
The hotel was ok, but slightly outdated. No airconditioning, but I was fortunate enough to have not very hot weather at the time. Very close to a railway station on the line from the Hamburg airport. There were no tea/coffee facilities in my room (although I thought there would be - maybe my mistake, not sure). The bed was quite comfortable. Free wi-fi as advertised. Breakfasts were very expensive, I wouldn't buy them in the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Area with construction going on and no restaurant
My friends were booked there so I have no choice. Hotel front desk and bar staffs are very friendly and helpful. Cost of taxi from airport to hotel is about 25 Euro one way. Taxi can not stop in front of hotel because of the construction.

6/10 Okay

Steve

Liked: Cleanliness
The hotel is so close to subway station :)
The hotel has very clean rooms and a very nice breakfast ... Every thing was perfect .. except that there no air conditioner in any rooms.. there is only a fan inside the room.. so i guess at summer it will be very difficult to stay there.. Internet connection was free and very fast .. every thing is professional .. Also using subway, you can go to city center within 5 mins.

6/10 Okay

Serban, USA

Liked: Cleanliness, property conditions & facilities, room comfort
No Free Breakfasts
I was surprised that the two of us were charged for breakfasts. I don't know of other hotels who do this, and the 50 euro it added up to would have bought us a hotel further downtown.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything Works
Locations is good for arriving by car. Parking at the hotel. Short walk to train. Staff are friendly and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nige's review
very good, Hamburg is very lively for new year

2/10 Terrible

Petrus1967

Disliked: Staff & service, room comfort
terrible hotel
Reception smelled like sewer, tasteless decor, i was given a smoker room and the location was off into the woods...should be avoided

4/10 Poor

Khan

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Avoid during summer!!
Not convenient if you don't have a car, and not a particularly nice walk from public transit. Hotel was clean and pleasantly-decorated, but my main problem was that my sixth-floor hotel room had NO climate control at all. There was a small fan in the closet. I was so hot and uncomfortable that I barely slept. No A/C during summer...! Avoid at all costs during the warm months.

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
It's OK

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Tugrul, Istanbul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small and not confortable hotel

10/10 Excellent

Barry, Abingdon, Oxfordshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As hotels should be.
Staff welcoming and very helpful. Room was of high standard and clean. Hotels in the uk should look and learn. Myself and a friend enjoyed several days knowing the service would always be with a smile.

8/10 Good

Iain, West Dunbartonshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Hotel is one stop on train/metro from main station and is only a few minutes walk from the back entrance (not the front as I did and couldn't find it) Nothing wrong with the room apart from no safe and tea or coffee but would use this hotel again as it was good value.

10/10 Excellent

colin, hamilton, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and very clean
An easy walk from hamburg's "berliner tor" station, which is only one metro station away from central train station. In fact, easy enough to wealk from central train station to the hotel if weather is nice and you don't have much luggage. Room was very clean and I liked the layout of the room. Breakfast buffet looked great, but was not included with the room I booked, so I had breakfast in hamburg instead. Room was nice and quiet and I was very pleased.

10/10 Excellent

Barbara, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ken, London

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Quality Hotel Ambassador Hamburg
Found the staff a bit "off" towards me, I wasn't made to feel welcome there ;-( eg intenet wasn't working told to use my laptop when didn't bring one. Told engineer would come and fix internet, he never did. Advised to take 2 train stops to use internet. Then they decided to let me use the one in their office. Spent 10 nights there. Hotel is near disco club, so expect loud music on nights fris and sat. Went in July but given winter duvet, which was too hot told them they changed but then another day gave me a 10 tog duvet again. Should be a 3.5 star Vist hamburg yearly wont be staying there again.

4/10 Poor

Justin, London, UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely a low end hotel
Everything was unimpressive at Hotel Ambassador in Hamburg. It needs a smarten. Everything from a disappointing frontage, to no aircon so you have to open windows to a 4-lane road, to a poor breakfast offering, to the room being frankly a bit basic. Only credit was that the internet was very good, and free. Since I needed to work, this was pretty important, but that's not all guests.

6/10 Okay

Alex, Paderborn, Germany.

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but far from centre
Good hotel, friendly staff. There is a nice pool in the basement, and on-street parking at the weekend is the cheapest option. The hotel restaurant serves good traditional German food.

8/10 Good

Mauro Ardizzi, Buenos Aires, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salvedad - Commet
It is a very good hotel, but keep in mind that is not to close the the center of Hamburg. You can take de U3 Line or S1 to go to the center, is just 10 minutes away by U or S Bahn. And the station is only 3 block from the hotel.

10/10 Excellent

Tallulah Picklepants

Liked: Cleanliness, staff & service, room comfort
A Little Gem
I visited Hamburg to attend a gig and found this hotel on via the net..... what a fantastic find.!!!! The Reception staff were particularly helpful, rooms were exceptionally clean and very comfortable, my only quibble would be that there are no tea or coffee facilities in the room.... but then again, it's something I've noticed with German Hotels. Would most certainly stay there again.