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Reviews of Hotel Helgoland

Hotel Helgoland
Kieler Strasse 173-177, Hamburg, HH

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 127 reviews" "
Rating 8 - Good. 65 out of 127 reviews" "
Rating 6 - Okay. 36 out of 127 reviews" "
Rating 4 - Poor. 8 out of 127 reviews" "
Rating 2 - Terrible. 1 out of 127 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kendra, Verona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for access to public transportation to explore Hamburg
Stayed 1 night in Apr 2022
Response from Hotel Helgoland on May 5, 2022
Dear Kendra, Thanks for taking time to leave us your review. We appreciate your comments. Sincerely, Your Hotel Helgoland

10/10 Excellent

EDDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Oct 2019
Response from Hotel Helgoland Hamburg on Nov 4, 2019
Dear Edda, Thanks for your review, we appreciate that you enjoyed your stay with us and are looking forward to welcome you again. Kind regards from Hamburg, Your Hotel Helgoland

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good service from staff but room was very hot despite cool weather outside and traffic was loud when windows were opened. Also the WiFi was terrible.
Stayed 1 night in Oct 2018
Response from Hotel Helgoland on Oct 12, 2018
Dear guest, Thank you for taking time to leave us a review. We appreciate that your enjoyed the service from our staff and will check about the heating and the WiFi. Kind regards from Hamburg, Your Hotel Helgoland Crew

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, room comfort
Good Hotel
View is amazing over breakfast. Rooms as typical if area. Very Germanic in style. It needs a refurbishment but still OK.
Stayed 1 night in Jul 2017
Dear Craig, thanks for your guest review, we are looking forward to welcoming you next time! Many greetings from Germany, Your Hotel Helgoland Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Remote hotel catering for bus tour groups
I don't know whether there was an event on but my visit to Hamburg seemed to coincide with lots of hotels being full or being eye-wateringly expensive. I opted for this one as the most reasonable of what was left, even then I feel it was not great value. If you can find it, it's a good 10-15 mins walk from the nearest s-bahn station on a busy road, quite a way North of the centre. The building wasn't especially dated as other revues have said, the rooms average and the staff were friendly. As I didn't arrive until 11pm I was very grateful they were still open.
Stayed 2 nights in Jun 2017

8/10 Good

Jaroslav

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a bit of a soulless part of Hamburg but everything was ok. Staff were friendly and all the facilities were fine.

6/10 Okay

Verified traveller

Liked: Cleanliness
Satisfactory for a short stay.
Pleasant staff. Satisfactory for a short stay. Would stay again.

8/10 Good

bjam, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean & comfortable
but not so close to a train station, fine if you want to take the time to get to know the bus routes.

8/10 Good

Marco V., Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience overall;
It was a good experience overall. Nice room, professional staff, I got good info on how to reach nearby stations etc. I would come back.

6/10 Okay

Jaho, Florida

Liked: Cleanliness, staff & service, room comfort
Just a one night stay before getting on a flight. Room and shower ok, food in Restaurant good. Looks a bit run down but for one night ok..

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Friendly staff, nice breakfast. The hotel is in a fairly quiet suburb with not much nearby but the hotel restaurant is fine. About 10 mins walk from an S-bahn station. Free wifi.

6/10 Okay

Dirk

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Anders

Stayed 1 night in Sep 2023

8/10 Good

Dirk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Johannes

Disliked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 2 nights in Jun 2023

8/10 Good

Patrick, Hannover

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gepflegter Charme der 80/90er Jahre. Sehr gut gedämmte Fenster und n tolles Frühstück. Vernünftiger Preis.
Stayed 1 night in Mar 2023

4/10 Poor

Jan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Fotos entsprachen nicht der Realität. Preis des Frühstücks nicht angemessen. Grundlegende hygienische Regeln wurden beim Frühstück nicht eingehalten, Wurst und Käse teils verschimmelt. Weitreichender Rauchgeruch im Hotel vorhanden.
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
War ganz in Ordnung, allerdings ist das Hotel so langsam in die Jahre gekommen.
Stayed 1 night in Nov 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Ingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel kann man Empfehlen, alles Ok
Gutes Hotel, Preisleistung absolut Ok, gutes Frühstück, Parkplatz top, schöne Auslegware im Zimmer ist sehr angenehm und kann man nur empfehlen.
Stayed 1 night in May 2022

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, staff & service
preis-leistung ist halt kaum zu toppen. und der aperol-spritz war auch ok :-)
Stayed 2 nights in May 2022

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Eigendlich alles perfekt für eine Nacht usw. Würden wieder hier buchen.
Stayed 1 night in May 2022
Response from Hotel Helgoland on May 23, 2022
Moin lieber Michael, vielen Dank für Ihre Bewertung! Maritime Grüße aus Hamburg - Ihr Hotel Helgoland

4/10 Poor

Fred

Stayed 2 nights in May 2022

10/10 Excellent

Apostolos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Άνετη διαμονή
Stayed 6 nights in Apr 2022

8/10 Good

Ole Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt fint. Bor alltid på dette høtellet
Stayed 1 night in Aug 2021
Response from Hotel Helgoland Hamburg on Sep 17, 2021
Dear Ole Erik, Thanks for taking time to leave us a review. We are looking forward to welcome you again. Sincerely, Hotel Helgoland Hamburg

6/10 Okay

Elisabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021
Response from Hotel Helgoland on Aug 24, 2021
Moin liebe Elisabeth, vielen Dank, daß Sie sich die Zeit genommen haben, unser Haus zu bewerten. Bleiben Sie gesund! Mit maritimen Grüßen aus Hamburg Hotel Helgoland

6/10 Okay

Judu

Travelled with family
Ok hotel. Endte der tilfældigt, så havde ikke checket det i forvejen. Standard tysk hotel, fint til en enkelt overnatning undervejs på rejsen
Stayed 1 night in Jul 2021
Response from Hotel Helgoland on Aug 1, 2021
Dear Judu, Thanks for taking time to leave us a review. We appreciate your comment. Sincerely, Your Hotel Helgoland

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Hotel Helgoland on Jul 12, 2020
Moin lieber Jens, vielen Dank für Ihre sehr gute Bewertung. Es freut uns, daß es Ihnen bei uns gefallen hat. Empfehlen Sie uns weiter und viellleicht bis bald. Maritime Grüße aus Hamburg - Ihr Hotel Helgoland

8/10 Good

Roland, Hagen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Überaus freundliches Personal. Sauberkeit des Hauses. Zentrale, verkehrsgünstige Lage mit ausreichenden Parkmöglichkeiten.
Stayed 1 night in Jul 2020
Response from Hotel Helgoland on Jul 9, 2020
Moin lieber Roland, vielen Dank für Ihre Bewertung, es freut uns, daß es Ihnen bei uns gefallen hat. Empfehlen Sie uns weiter und vielleicht bis bald! Maritime Grüße aus Hamburg, Hotel Helgoland

8/10 Good

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value and price are in line. I would go again.
Good place. Value and Price are synced.
Stayed 1 night in Feb 2020
Response from Hotel Helgoland on Feb 26, 2020
Dear Morten, thanks for taking time to leave us a review. We appreciate all your comments. Recommend us and we are looking forward to welcome you again! Sincerely, Your Hotel Helgoland

4/10 Poor

Hans

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hotel Helgoland on Feb 25, 2020
Moin lieber Hans, vielen Dank für Ihre Bewertung, es ist schade, daß es Ihnen bei uns nicht gefallen hat. Maritime Grüße aus Hamburg, Ihre Crew vom Hotel Helgoland

6/10 Okay

Sabine

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Helgoland on Dec 18, 2019
Moin liebe Sabine, vielen Dank, daß Sie sich die Zeit genommen haben unser Haus zu bewerten. Maritime Grüße aus Hamburg - Ihre Crew vom Hotel Helgoland

8/10 Good

Anders

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hotel Helgoland on Nov 22, 2019
Moin lieber Anders, es freut uns, daß es Ihnen bei uns gefallen hat. Empfehlen Sie uns weiter und vielleicht bis bald! Maritime Grüße aus Hamburg- Hotel Helgoland

8/10 Good

chih-wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hotel Helgoland on Nov 22, 2019
Moin lieber Chih-Wei, es freut uns, daß es Ihnen bei uns gefallen hat. Empfehlen Sie uns weiter und vielleicht bis bald! Maritime Grüße aus Hamburg- Hotel Helgoland

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Hotel Helgoland on Jul 14, 2019
Moin lieber Gast, vielen Dank für Ihre Bewertung, es freut uns, daß es Ihnen bei uns gefallen hat. Wir freuen uns auf Ihren vielleicht bald nächsten Besuch und maritime Grüße aus Hamburg - Ihre Crew vom Hotel Helgoland

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Hotel Helgoland on Jul 14, 2019
Moin lieber Gast, vielen Dank für Ihre Bewertung, es freut uns, daß es Ihnen bei uns gefallen hat. Wir freuen uns auf Ihren vielleicht bald nächsten Besuch und maritime Grüße aus Hamburg - Ihre Crew vom Hotel Helgoland

8/10 Good

Fritz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt lydløst værelse når vinduer til gaden er lukket, fremragende morgenmad og ca 700 til S-station.
Stayed 2 nights in Jun 2019
Response from Hotel Helgoland on Jun 11, 2019
Dear Fritz, thank you for taking time to leave us a review. We are looking forward to welcome you again. Sincerely, Your Hotel Helgoland Hamburg

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2019
Response from Hotel Helgoland on Jun 5, 2019
Moin lieber Gast, vielen Dank, daß Sie sich die Zeit genommen habe unser Haus zu bewerten. Maritime Grüße aus Hamburg - Ihr Hotel Helgoland

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Etwas altbacken, aber insgesamt ok
Etwas altbacken, aber insgesamt ok
Stayed 1 night in Apr 2019
Response from Hotel Helgoland Hamburg on Jun 13, 2019
Moin lieber Roland, vielen Dank, daß Sie sich die Zeit genommen haben, unser Haus zu bewerten. Maritime Grüße aus Hamburg - Ihre Crew vom Hotel Helgoland

6/10 Okay

Andreas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Rummet borde renoveras
Hotellet har sett sina bästa dagar och skulle behöva renoveras och moderniseras. Handfatet i badrummet läckte. Det var rent och bra städat men sängen var väldigt hård.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2018
Response from Hotel Helgoland on Dec 6, 2018
Moin lieber Gast, vielen Dank, daß Sie sich die Zeit genomen haben, unser Haus zu bewerten. Es freut uns sehr, daß SIe sich bei uns wohlgefühlt haben. Empfehlen Sie uns weiter und vielleicht bis zum nächsten Mal. Maritime Grüße aus Hamburg - Ihre Crew vom Hotel Helgoland

8/10 Good

Peter Dam

Godt hotel
Godt rummeligt enkelt værelse, god seng, meget god morgenmad, desværre ikke aftensmad da rest. var lukket på grund af sygdom, meget venligt personale, gratis parkering, god beliggenhed når man skal til fodbold, 10min gang til S-Bahn, vil helst sikkert vælge dette hotel igen.
Stayed 2 nights in Sep 2018
Response from Hotel Helgoland Hamburg on Sep 19, 2018
Dear Peter, thank you for taking the time to leave us a review, We are pleased you enjoyed your stay with us and hope you return soon. Kind regards, Hotel Helgoland Hamburg

8/10 Good

thor-erik

Bra Hotell
Helt ok rom i forhold til prisen. Fin beliggenhet
Stayed 1 night in Aug 2018
Response from Hotel Helgoland Hamburg on Aug 28, 2018
Dear Thor-Erik, thank you for your review, we are pleased to see that you enjoyed your stay with us. We hope to welcome you back again soon. Kind regards from Hamburg, Your Hotel Helgoland

8/10 Good

Leónidas

Liked: Cleanliness, staff & service
No tenía aire acondicionado, un desayuno excelente, parqueo, buenas atenciones y buen precio
Stayed 1 night in Aug 2018
Response from Hotel Helgoland Hamburg on Aug 22, 2018
Querido Leonidas, muchas gracias por la clasificación. Por razones ecológicas no tenemos aire acondicionado. Normalmente no está tan caliente in Hamburg como este verano. Recomiéndanos y saludos - El equipo de Hotel Helgoland

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Hotel Helgoland on Aug 19, 2018
Moin lieber Gast, vielen Dank, daß Sie sich die Zeit genommen haben, unser Haus zu bewerten. Empfehlen Sie uns weiter und vielleicht bis bald! Maritime Grüße aus Hamburg - Ihre Crew vom Hotel Helgoland

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2018
Response from Hotel Helgoland on Aug 17, 2018
Moin lieber Gast, vielen Dank, daß Sie sich die Zeit genommen haben, unser Haus zu bewerten. Maritime Grüße aus Hamburg - Ihre Crew vom Hotel Helgoland

10/10 Excellent

anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell, men usentralt.
Hotellet var bra, men usentralt. Fine og rene rom, og generelt gode fasiliteter, til en god pris.
Stayed 1 night in Jul 2018
Response from Hotel Helgoland on Aug 3, 2018
Dear guest, thank you for taking the time to leave us a review, We are pleased you enjoyed your stay with us and hope you return soon. Best greetings from Hamburg, Your Hotel Helgoland

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Hotel Helgoland on Aug 1, 2018
Moin liebe Susanne, vielen Dank für Ihre Bewertung, es freut uns sehr, daß es Ihnen bei uns gefallen hat. Empfehlen Sie uns weiter und vielleicht bis zum nächsten Mal! Maritime Grüße aus Hamburg - Ihre Crew vom Hotel Helgoland