Terrace/patio

Reviews of Generator Hamburg

Generator Hamburg
Steintorplatz 3, Hamburg, HH

Reviews

7.8

Good

Rating 10 - Excellent. 264 out of 1000 reviews" "
Rating 8 - Good. 442 out of 1000 reviews" "
Rating 6 - Okay. 211 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023

8/10 Good

Roslyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hostel is located very conveniently near the main train station. We had a quadruple private room, which had 2 bunk beds and a small bathroom. The shower was tiny and the room was small. The beds were surprisingly comfortable with all bedding included. It was fine for 1 night as we were passing through Hamburg, but I would not recommend it for a family for longer than that. Things to note - Towels are not included and cost EU5 ea to hire. You can store luggage in their lockers, which take coins only and was EU4 for 6hrs.
Stayed 1 night in Oct 2023
Response from Natalia :) on Nov 14, 2023
Hi Roslyn,Thank you so much for the review :) Its nice to hear that you had a good time here, we hope to see you soon and have a lovely day.Front office Generator Hamburg

8/10 Good

Aina Fudheni

Stayed 2 nights in Sep 2023
Response from Front Office on Oct 10, 2023
Hi,thank you for your stay in Generator Hostel Hamburg.We appreciate that you enjoyed your stay. See you next time.With kind regardsFront Office

10/10 Excellent

Hossam

Stayed 1 night in Sep 2023

2/10 Terrible

Liselotte

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir lagen in einem Raum, nicht so ein Bett, sondern 3 Doppelbetten aus Metall mit harten Matrazen. Mir schmerzt voll der Rücken. Eine Nacht kann verbracht werden, aber nicht mehr so wie wir. Kein Frühstück
Stayed 5 nights in Aug 2023
Response from Olivia on Sep 11, 2023
We really appreciate your feedback, Liselotte. We will certainly take your feedback seriously, and we hope you will give us another chance!Generator Hamburg

8/10 Good

Frank

Liked: Cleanliness, property conditions & facilities
Overall Generator is a good stay for the money, clean rooms and a decent size, with amenities you’d need. There are a few set backs however. Mainly it’s a hostile for kids, and they check in and out by the masses. So the front desk is nearly always busy and if you don’t want to wait on a long line you’re better off figuring things out yourself. I was at the hotel for 8 days and they don’t clean the rooms, even when I asked the cleaners on my floor. They said they only clean when there is a check out, otherwise I have to speak to the front desk, and I already described how long that takes. They also have only 2 small elevators for hundreds, possibly a thousand guests. The area directly outside isn’t great. It is however, super convenient because all the trains you can need are across the street. A good stay, but not perfect.
Stayed 9 nights in Jul 2023

8/10 Good

Marcelo Leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Sarah on Jul 9, 2023
Hi,thank you for your stay in Generator Hostel Hamburg.We appreciate that you enjoyed your stay. See you next time.With kind regardsSarah ChallieFront Office

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic modern hostel with friendly staff and great facilities. They were very helpful after my late arrival due to a flight cancellation. The surrounding area is a little rough, but once you move away from the train station it gets better. Rooms were surprisingly quiet too!
Stayed 2 nights in Jun 2023
Response from Sarah on Jul 9, 2023
Hi,thank you for your stay in Generator Hostel Hamburg.We appreciate that you enjoyed your stay. See you next time.With kind regardsSarah ChallieFront Office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The 6 bedroom room looks a lot smaller than the pictures online. I was there end of June, the room was very warm, no AC, with a loud fan to fresh a bit. The mattress, pillow and bedsheets were nice and clean. No stains, no bedbugs, no weird smells. The bedroom had the convenience of having it’s own door with a shower and another door with a toilet, but it was the size as an airplane’s toilet, imagine taking a shower in it, i’m fit,1,75m tall and it was very unpleasant to shower, to move around and dry myself, i wonder how bigger people than me can use it. Maybe bigger showers outside the room wouldn’t be that bad. All people at the reception were super friendly and helpful, but i was unlucky to get one in a bad mood who was very rude to me, but i believe it was an isolated situation. The block where the hostel is has lot’s of homeless and junkies around what gave me (and other guests i talked to) a feeling of “not safe!”, but i was told that they are not dangerous, not pickpocketing, so i relaxed and found out that the location is very nice actually and easy to go everywhere from there. Plus the main train/bus station are right next to it and it’s great to arrive and just go across the street with your luggages and you’re done. Supermarket, drugstore and places to eat, all across the street at the main station. I chose this Hostel mostly because of the price and location, and i would stay there again if i’m on a budget.
Stayed 2 nights in Jun 2023
Response from Sarah on Jul 9, 2023
Hi,thank you for your stay in Generator Hostel Hamburg.We actually do have larger showers in the hallways on each floor :)We appreciate that you enjoyed your stay. See you next time.With kind regardsSarah ChallieFront Office

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
The Place is very good also the staff are everyone nice and friendly. This is around 3 min. at Hbf and the connections are the best.
Stayed 1 night in Jun 2023
Response from Sarah on Jul 9, 2023
Hi,thank you for your stay in Generator Hostel Hamburg.We appreciate that you enjoyed your stay. See you next time.With kind regardsSarah ChallieFront Office

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Great hostel with a nice breakfast buffet option. Right next to the subway and train station. Staff were friendly and helpful. Would stay here again.
Stayed 3 nights in Jun 2023
Response from Sarah on Jul 9, 2023
Hi,thank you for your stay in Generator Hostel Hamburg.We appreciate that you enjoyed your stay. See you next time.With kind regardsSarah ChallieFront Office

8/10 Good

Felipe

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from Sarah on Jul 9, 2023
Hi,thank you for your stay in Generator Hostel Hamburg.We appreciate that you enjoyed your stay. See you next time.With kind regardsSarah ChallieFront Office

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Extremely tiny toilet and shower area, can't sit on bunk bed it's very low
Stayed 2 nights in May 2023
Response from Sarah on Jul 9, 2023
Hi,thank you for your stay in Generator Hostel Hamburg.We appreciate that you enjoyed your stay. See you next time.With kind regardsSarah ChallieFront Office

10/10 Excellent

milad

Liked: Cleanliness, staff & service, property conditions & facilities
amazing , superb
Stayed 1 night in May 2023
Response from Sarah on Jun 3, 2023
Hi,thank you for your stay in Generator Hostel Hamburg.We appreciate that you enjoyed your stay. See you next time.With kind regardsSarah ChallieFront Office

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was able to check in late at night (around 11pm) with no issues. Room was clean, bed was clean and comfortable. I had booked a bed in a 6-bed women´s-only room which I got. Felt safe during my entire stay. Location is very convenient, just a couple minutes by foot to central station. I also liked that I could put my luggage in a locker for up to 24h after checking out. IIt was a bit noisy at night, but that´s to be expected, given the location so I didn´t really mind. Overall, would stay here again and recommend it to others.
Stayed 2 nights in May 2023
Response from Sarah on May 28, 2023
Hey,It’s great that you had pleasant stay with us and thank you as well for your recommendation. We are looking forward to welcoming you again at Generator Hostel Hamburg. Have a nice day.With kind regardsSarah ChallieFront Office

6/10 Okay

Kyle

Liked: Cleanliness, staff & service
The hostel staff was great. I have no issues with them. It was the rooms and elevator I have problems with. The rooms, bunk beds and washclosets were too small, and the elevators were slow. I also felt uneasy sharing the room with women, but mostly cuz there wasnt much privacy. Im a middle aged disabled American sharing a room with young European women. I recently stayed at another Hamburg hostel, and the rooms, wash closets, and bunk beds were more spacious. And all men shared the rooms. The elevators were a little faster also.
Stayed 7 nights in May 2023
Response from Sarah on May 15, 2023
Hello,Although not everything was perfect during your stay we appreciate your review. We also have female only dorms, so the women that were in the room with you chose a mixed dorm specifically. There is always a possibility to improve our service and with your statement we can do. See you next time.With kind regardsSarah ChallieFront Office

8/10 Good

Feng

Liked: Cleanliness, staff & service
Close to train station, many choices of dinning, easy access to public transportation. Noisy and crowded city center, be aware if you mind it. The noise of night pub on Saturday can tear the ceiling off, don’t choose this if you’re light sleeper.
Stayed 3 nights in Mar 2023
Response from Sarah on Apr 5, 2023
Hi,thank you for your stay in Generator Hostel Hamburg.We appreciate that you enjoyed your stay. Please do not hesiatte tot contact the reception desk if the music from the bar is too loud, we can try and move you into a more quieter room!See you next time.With kind regardsSarah ChallieFront Office

10/10 Excellent

Lamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to reach, accessibility
Stayed 1 night in Feb 2023
Response from Sarah on Feb 25, 2023
Hi,thank you for your stay in Generator Hostel Hamburg.We appreciate that you enjoyed your stay. See you next time.With kind regardsSarah ChallieFront Office

10/10 Excellent

Ege

Stayed 2 nights in Feb 2023
Response from Sarah on Feb 24, 2023
Wow,It’s great that you had pleasant stay with us and thank you as well for your review. We look forward to welcome you again at Generator Hostel Hamburg. Have a nice time.With kind regardsSarah ChallieFront Office

4/10 Poor

Seo

Liked: Cleanliness
Disliked: Staff & service, amenities

4/10 Poor

Thomas

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall the main positive point of this place is the location, which is super close to the Hamburg main train station. The whole stay was ruined by the absolute chaos that went on each evening for 3-nights in a row, with teenagers and drunks running through the hallways, shouting, screaming, smashing doors for hours. Basically the Staff, are nice people but have no control or authority, so it was just a madhouse.
Stayed 3 nights in Sep 2022
Response from Sarah on Oct 2, 2022
Hello,Although not everything was perfect during your stay we appreciate your review. There is always a possibility to improve our service and with your statement we can do. See you next time.With kind regardsSarah ChallieFront Office

2/10 Terrible

Mario

Stayed 1 night in Sep 2022
Response from Sarah on Sep 27, 2022
Hi,es ist sehr schade, dass wir deinen Vorstellungen nicht entsprechen konnten. Sollte es Probleme im Zimmer geben, kannst jeder Zeit auf unsere Rezeption zukommen und wir kuemmern uns dann um dein Anliegen. Fuer die Unannehmlichkeiten moechte ich mich bei dir entschuldigen und danke dir fuer dein offenes und ehrliches Feedback. Mit freundlichen Gruessen Sarah ChallieFront Office

6/10 Okay

April

Liked: Staff & service
Disliked: Amenities
The hostel itself is fine. It is close to the train station which makes getting around the city easier. However, the surrounding neighborhood is full of homeless people. As a female solo traveler, I didn’t feel safe
Stayed 2 nights in Sep 2022
Response from Sarah on Sep 27, 2022
Hi,es ist sehr schade, dass wir deinen Vorstellungen nicht entsprechen konnten. Sollte es Probleme im Zimmer geben, kannst jeder Zeit auf unsere Rezeption zukommen und wir kuemmern uns dann um dein Anliegen. Fuer die Unannehmlichkeiten moechte ich mich bei dir entschuldigen und danke dir fuer dein offenes und ehrliches Feedback. Mit freundlichen Gruessen Sarah ChallieFront Office

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and confortable beds
Just in front of Main Station oh Hamburg. Can be a bit noisy at the night. But good value for money and comfortable beds and liners.
Stayed 3 nights in Sep 2022
Response from Sarah on Sep 27, 2022
Hi,thank you for your stay in Generator Hostel Hamburg.We appreciate that you enjoyed your stay. See you next time.With kind regardsSarah ChallieFront Office

6/10 Okay

Linus

Liked: Cleanliness, property conditions & facilities
Ok men med förbättringspotential
Enkelt, men rent och funktionellt. Inga vanliga underlakan dock, vi fick sova direkt på madrassvaret? Hade checkat in förväg online, men fick ändå stå i kö med alla andra vid incheckningen. Det finns bagageskåp, men de tog slut, och de verkade enbart ta emot mynt, trots att det fanns kortläsare.
Stayed 1 night in Jul 2022

10/10 Excellent

Amie G.

Stayed 1 night in Jul 2022

2/10 Terrible

Ricardo, Jacksonville

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service, and awful breakfast! This place might be tolerable if you’re an 18yo back-packer; but if you’re not - PLEASE skip it! They never made-up my room after 3 days, and when I complained in the morning - nothing! Then late in the evening someone just opens my door with their key card and say they’re here to check the room to see if it was made! The front desk is absolutely horrible, when they talk to the customers it feels like their are doing you a favor: horrible! The only bright sport was the guy from Brazil - which actually was very helpful and friendly: promote him to manager please and let go of all the other useless staff there please!
Stayed 1 night in May 2022
Response from Sarah on Sep 27, 2022
Hi,es ist sehr schade, dass wir deinen Vorstellungen nicht entsprechen konnten. Sollte es Probleme im Zimmer geben, kannst jeder Zeit auf unsere Rezeption zukommen und wir kuemmern uns dann um dein Anliegen. Fuer die Unannehmlichkeiten moechte ich mich bei dir entschuldigen und danke dir fuer dein offenes und ehrliches Feedback. Mit freundlichen Gruessen Sarah ChallieFront Office

10/10 Excellent

ALICE

Stayed 2 nights in May 2022
Response from Sarah on Sep 27, 2022
Moin,danke fuer deinen Aufenthalt im Generator Hostel Hamburg. Es freut mich zu hoeren, dass es dir bei uns gefallen hat. Ich wuensche dir eine schoene Woche und freue mich auf deinen naechsten Besuch bei uns in Hamburg.Mit freundlichen GruessenSarah ChallieFront Office

8/10 Good

AM

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Perfect location.
Stayed 2 nights in Nov 2021
Response from Generator Hamburg Team on Dec 30, 2021
Thank you for your Review. We are glad that you enjoyed your stay. We are looking forward to welcoming you back to Hamburg again. The Generator Hamburg Team

8/10 Good

Jacob Wolff

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from Generator Hamburg Team on Dec 30, 2021
Hi Jacob, thank your for your review. We are glad that you enjoyed your stay. Hopefully you will visit us soon again. The Generator Hamburg Team

10/10 Excellent

NURUL HUDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room, with someroom
Stayed 2 nights in Aug 2021
Response from Generator Hamburg Team on Sep 27, 2021
Hi Nurul, Thanks for your feedback! It is great to see that you enjoyed your time with us. 🕺💃 We would love to welcome you back again soon. Best regards

10/10 Excellent

Tamirlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Caro - Front Office on Aug 11, 2020
What a great review! Thanks a lot! We hope to see you soon again!

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020
Response from Sarah on Sep 27, 2022
Moin,danke fuer deinen Aufenthalt im Generator Hostel Hamburg. Es freut mich zu hoeren, dass es dir bei uns gefallen hat. Ich wuensche dir eine schoene Woche und freue mich auf deinen naechsten Besuch bei uns in Hamburg.Mit freundlichen GruessenSarah ChallieFront Office

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiny shower, way too small, but overall rest of room and building was great
Stayed 1 night in Feb 2020
Response from Jay on Feb 18, 2020
Thanks a lot for your review! We apologize for the inconvenience regarding the showers. We still hope you had a nice time in the city and in our hostel and hope you pay us a visit again! Best regards

8/10 Good

JADRANKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Jay on Feb 18, 2020
Thanks for your review, hope to see you around again!

8/10 Good

JAEYEOB

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Jay on Feb 18, 2020
Thank you for your review! Glad you enjoyed your stay at our Hostel. Cheers!

8/10 Good

Mari-Liis

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good for partying!
Cool youthful and fun hotel with no curfew. But got single bed room when I ordered a double from looking at the pictures. Room smelt like feces , but auring out helped the problem. Otherwise a nie hotel. Would visit again! Near the Central station:)))
Stayed 3 nights in Dec 2019
Response from Mathilde on Jan 6, 2020
Hello, Thank you very much for your review it really helps us to improve our customer experience. We are really glad that you enjoyed your stay with us and we hope to see you again! 😊 Best regards, StayGenerator Hamburg.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely brilliant. Went for a 30th - twin rooms were absolutely fine for what we needed, no different to a hotel. Bar was cracking. Met some great people. Really good location, next to the station.
Stayed 2 nights in Nov 2019
Response from Mathilde on Dec 5, 2019
Hello, Thank you very much for your review it really helps us to improve our customer experience. We are really glad that you enjoyed your stay with us and we hope to see you again! 😊 Best regards, StayGenerator Hamburg.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
Friendly, helpful staff, perfect hostel for 5 night stay. Very reasonable rates for centre of Hamburg 😊
Stayed 1 night in Nov 2019
Response from Mathilde on Dec 5, 2019
Hello, Thank you very much for your review it really helps us to improve our customer experience. We are really glad that you enjoyed your stay with us and we hope to see you again! 😊 Best regards, StayGenerator Hamburg.

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Carsten on Dec 16, 2019
Thank you for your great review! We look forward to seeing you again soon!

10/10 Excellent

Che

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from front office crew on Nov 18, 2019
Thank you for your kind review. We hope to see you in our Generator again or another of our great locations soon. Kind regards,Hermine Generator Hamburg

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
great location. rather arsy and prickly guy on reception....long Q to check in. Once we then had a very helpful female member of staff come back from break, then things improved exponentially.
Stayed 2 nights in Oct 2019
Response from Mathilde on Nov 11, 2019
Hello, Thank you very much for your review it really helps us to improve our customer experience. We are really glad that you enjoyed your stay with us and we hope to see you again! 😊 Best regards, StayGenerator Hamburg.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from front office on Oct 30, 2019
Thank you for your review. We hope to see you in our Generator again or another of our great locations soon. Kind regrads,Hermine Generator Hamburg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Front office crew on Oct 12, 2019
Thank you for the super nice review! We hope to see you soon in one of our locations!

6/10 Okay

Jadranko

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Front office crew on Oct 12, 2019
Thanks for the lovely review! Seems like you really had a good time here with us and enjoyed our place! #genlove We hope to see you soon in one of our locations!

8/10 Good

phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Aug 2019
Response from Niklas on Aug 30, 2019
Thank you Phil!

6/10 Okay

Jeffrey

Stayed 3 nights in Aug 2019