The General Information Desk person-in charge, aside from being very fluent in English, was very helpful and accommodating. Our luggage was delayed, and the General Information Personnel assisted us by contacting the airport for them to locate and rush its delivery.
We also received excellent service from their restaurants, especially from their employee, Annie Steffen.
This is a lovely hotel located just round the corner from the S-Bahn, It's an easy 20/25 minute journey from the airport without having to change lines.
We stayed on a 'room only' basis as breakfast costs 30 euros each which we thought was expensive.
It's in a quiet location, but easy to get everywhere, even on foot if you like walking.
We had the most comfortable bed I have ever experienced anywhere. So gorgeous that we shall be buying the same mattress topper. Large bathroom with walk in shower and bath.
We booked this hotel due to reading the good reviews. It did however, exceed our expectations. The staff were very supportive, amicable and well informed about Hamburg, they genuinely made us feel most welcome. The spacious room with kitchenette had a much appreciated Nespresso coffee maker, various teas and thoughtful extras, and the ample bathroom was simply delightful. Unfortunately there was not enough time for us to sample the hotel's leisure facilities this visit so we hope to next time.. Initially we had planned to visit Hamburg only once, but now we intend returning.
Traveller from Bristol UK
Ideally located between the Michel Church, harbor and city center, you can comfortably reach most points of interest on foot …More
This hotel is good, close to many interesting parts of a great and busy city, but it is a little cold, not very friendly. Big rooms, nice bathroom, everything works well. Breakfast is somewhat boring and very expensive if you do the mistake of not buying it when booking.
Set on the inner Alster Lake, Hamburg's centre is 1 km from the harbour and the developing warehouse district, HafenCity. Shopping is centred on Mönckebergstrasse and Neuer Wall. Towers dominate, including the huge city hall and the churches of St Peter, St Jacob, St Nikolai and St Michael. Art exhibitions can be found at the Kunsthalle, the Bucerius Forum and the Deichtorhallen.