The hotel is easy to see from a distance, but the car park entrance was hard to find as it is in a tunnel (it costs €14 for 24h, as Expedia and the hotel site never state this).
It would be nice if the hotel, as the tallest building in the city, had a viewing gallery at the top for all to use - not much could be seen from the third floor room.
There seems to be a recurring theme, having just stayed with the same chain in Berlin - these seem to be either undesirable company practices or attempts to be 'trendy' which clearly don't work for us:
- twin rooms should have SEPARATE beds, but these were pushed together;
- duvets are NOT desirable in hot weather;
- overpriced breakfast (at check-in, we were told it was included, but in the restaurant we were told it wasn't - since it cost €25 per person per day in Berlin, we didn't care to know how much it was here).
Why is there no carpet on the bedroom floor? Wood may seem 'trendy', but is unpleasant to walk on and does not offer sound insulation as carpet does - we could hear every time someone upstairs moved around. We were also woken by the noise of water flowing through the pipes into neighbouring bathrooms. The pillows were too soft, and the scatter-cushions (which probably get thrown on the floor by other guests and not washed) didn't help - at least the room was very dark and this helped us to get to sleep.
Overall, the hotel was not unpleasant, but is a sucker for trying to be fashionable rather than comfortable.
Staff were great, very attentive and went out their way to help and share knowledge of the City. Room was very clean and modern. Hotel is located well. Only 5minute walk to reeperdam attractions, nice places to eat and shop. Around 30 minutes walk from main city centre shops and restaurants.
Myself and a friend had a twin room. Air conditioned, impeccably spotless room. Open shower fairly close to the beds which wasn't an issue for us but possibly for more prudish guests. Ordering room service was efficient and delicious. All in all, an excellent time was had. Would use again.
Overall, a very nice experience:
Nice room with both modern as well as comforting atmosphere.
Option to enjoy the breakfast buffet outside at tables overlooking the canal.
Pleasant bar with good cocktails.
Set on the inner Alster Lake, Hamburg's centre is 1 km from the harbour and the developing warehouse district, HafenCity. Shopping is centred on Mönckebergstrasse and Neuer Wall. Towers dominate, including the huge city hall and the churches of St Peter, St Jacob, St Nikolai and St Michael. Art exhibitions can be found at the Kunsthalle, the Bucerius Forum and the Deichtorhallen.