[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Wisterian Life Club Verde no Mori Historic hotel with 2 indoor pools and area shuttle service ![2 indoor pools](https://images.trvl-media.com/lodging/6000000/5690000/5686400/5686356/c84debcc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Spa](https://images.trvl-media.com/lodging/6000000/5690000/5686400/5686356/3762d6e9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/6000000/5690000/5686400/5686356/8815ce8c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/6000000/5690000/5686400/5686356/79bc2fe9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/6000000/5690000/5686400/5686356/f1f6d596.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Wisterian Life Club Verde no Mori, visitors experience Hakone's natural beauty while soaking in hot springs. The property offers a sauna, spa tub, indoor pools including one for children, and an arcade room. Helpful staff and laundry facilities add convenience to the stay. 7.4 Good ## Popular amenities - Gym - Hot tub - Pool - Laundry - Air conditioning - Parking included ## Room options ### Check availability for these dates Tonight [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=5686356&PinnedHotelID=5686356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=5686356&PinnedHotelID=5686356&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=5686356&PinnedHotelID=5686356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=5686356&PinnedHotelID=5686356&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5686356&PinnedHotelID=5686356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5686356&PinnedHotelID=5686356&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=5686356&PinnedHotelID=5686356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=5686356&PinnedHotelID=5686356&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 2 of 2 rooms ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/6000000/5690000/5686400/5686356/1f2858d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese and Western Room 7.6 Good 17 reviews ### Highlights Balcony Air conditioning Refrigerator Flat-screen TV Washer/dryer Down duvet Blackout drapes/curtains Spring water bathtub - 409 sq ft - Mountain view - Sleeps 4 - 2 Twin Futons and 2 Large Twin Beds ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/6000000/5690000/5686400/5686356/ee523ae3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Western-style Twin room ### Highlights Air conditioning Refrigerator Flat-screen TV Washer/dryer Down duvet Blackout drapes/curtains Spring water bathtub Private bathroom - Sleeps 2 - 2 Large Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Wisterian-Life-Club-Verde-No-Mori.h5686356.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Wisterian-Life-Club-Verde-No-Mori.h5686356.Hotel-Information) ## About the area Located in Ninohira, a neighborhood in Hakone, Wisterian Life Club Verde no Mori is near theme parks and in the mountains. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Ōwakudani and Lake Ashi. Hakone Pirate Ship and Hakone Toy Museum are also worth visiting. [Visit our Hakone travel guide](https://www.expedia.ca/Hakone.dx6128315) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.24295%2C139.04619&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ASXwku8d80gktPn6uZmBOej5ByI=) 1274 Ninotaira Hakonemachi, Hakone, Kanagawa-ken, 250-0407 ### What's nearby - Hakone Kowakien Yunessun - 8 min walk - 0.7 km - Hakone Open Air Museum - 10 min walk - 0.9 km - Hakone Gora Park - 10 min walk - 0.9 km - Hakone Ropeway - 7 min drive - 5.0 km - Lake Ashi - 8 min drive - 8.0 km ### Getting around - Kowakidani Station - 13 min walk - Hakone Gora Station - 16 min walk - Narita Intl. Airport (NRT) - 124 min drive ### Restaurants - ‪箱根餃子センター - ‬10 min walk - ‪The Hakone Open-Air Museum Café - ‬19 min walk - ‪Gora Brewery And Grill - ‬16 min walk - ‪鮨・天麩羅 風月 - ‬14 min walk - ‪ベラフォレスタ - ‬13 min walk ## About this property ### Wisterian Life Club Verde no Mori Historic hotel near Hakone Kowakien Yunessun Hakone Open Air Museum and Hakone Gora Park are located near Wisterian Life Club Verde no Mori, which provides an indoor mineral hot spring (onsen), an arcade/game room, and laundry facilities. For some rest and relaxation, visit the sauna or the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and conference space. Other perks include: - 2 indoor pools and a children's pool - Free self parking - A free area shuttle, hot springs on site, and an elevator - A vending machine, a TV in the lobby, and a water dispenser - Guest reviews say great things about the helpful staff Room features All 100 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes. Other amenities include: - Bathrooms with spring water tubs and bidets - 32-inch flat-screen TVs with digital channels - Refrigerators, changing tables, and heating ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/105000000/104870000/104862400/104862373/d0c139dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### YuYu Hakone - Private Open Air Onsen Usage Guaranteed Motohakone - Pet-friendly - Parking included - Free WiFi - Air conditioning 8.8 Excellent 123 reviews CA $214 CA $235 total Oct 10 - Oct 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=104862373&PinnedHotelID=104862373&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/6000000/5580000/5579200/5579180/51c9451f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakoneonsen Sanso Nakamura Sengokuhara - Parking included - Free WiFi - Restaurant - Air conditioning 8.0 Very good 267 reviews CA $117 CA $146 total Oct 23 - Oct 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=5579180&PinnedHotelID=5579180&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/43000000/42510000/42504200/42504121/ee583f59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HESTA Hakone Motohakone - Free WiFi - Air conditioning - Laundry - Microwave 7.8 Good 131 reviews CA $55 CA $63 total Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=42504121&PinnedHotelID=42504121&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/35000000/34780000/34779400/34779325/1b83d55b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Re Cove Hakone Sengokuhara - Parking included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 301 reviews CA $188 CA $210 total Oct 21 - Oct 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=34779325&PinnedHotelID=34779325&HadPinnedHotel=true®ionId=-1&adults=2) ![Japanese cuisine](https://images.trvl-media.com/lodging/7000000/6070000/6064500/6064435/418968a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakonenomori Okada Yumoto - Hot tub - Kids pool - Parking included - Free WiFi 8.4 Very good 308 reviews CA $205 CA $231 total Nov 6 - Nov 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=6064435&PinnedHotelID=6064435&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/36000000/35610000/35602200/35602111/d2e5d71a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Yutowa Gora - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 664 reviews CA $352 CA $389 total Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=35602111&PinnedHotelID=35602111&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/98000000/97090000/97085400/97085329/1979a8aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Suisen Ohiradai - Parking included - Free WiFi - Air conditioning - Microwave 9.8 Exceptional 115 reviews CA $255 CA $285 total Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=97085329&PinnedHotelID=97085329&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/54000000/53930000/53924800/53924772/cf9000cf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Shichifukuso Motohakone - Parking included - Free WiFi - Air conditioning - Living/dining area 8.6 Excellent 60 reviews CA $172 CA $193 total Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=53924772&PinnedHotelID=53924772&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/28000000/27030000/27020900/27020815/5b1c949d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### WPÜ HOTEL HAKONE Gora - Parking included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 403 reviews CA $197 CA $220 total Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=27020815&PinnedHotelID=27020815&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/07a0c4cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nanpuso Yumoto - Pool - Spa - Kids pool - Parking included 8.8 Excellent 51 reviews CA $221 CA $247 total Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=105814583&PinnedHotelID=105814583&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Free area shuttle up to 2 km - Free self parking on site ### Food and drink - A restaurant ### Things to do - 2 indoor pools - Arcade/game room - Children's pool - Gym - Hot springs - Hot tub - Sauna - TV in common areas ### Family friendly - 2 indoor pools - Arcade/game room - Changing table - Children's games - Children's pool - Free area shuttle - In-room refrigerator - In-room washer/dryer - Laundry facilities ### Conveniences - Gift shop/newsstand - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Housekeeping (limited availability) ### Business services - Conference space - Meeting room ### Outdoors - In the mountains ### Spa - Hot springs - In-room massages - Public indoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - Elevator ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Spring water bathtub - Towels provided ### Entertainment - 32-inch flat-screen TV with digital channels ### Food and drink - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Heating (climate-controlled) - Iron/ironing board on request - Laptop workspace - Phone - Safe - Washer/dryer ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 9:00 PM Early check-in subject to availability Early check-in fee: JPY 1815 ### Check-out Check-out before 10 AM Late check-out subject to availability Late check-out fee: JPY 1815 ### Special check-in instructions The front desk is open daily from 5:30 AM - 10:30 AM Front desk staffed during limited hours For any questions, please contact the property using the information on the booking confirmation Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in. ### Renovations and closures The property is closed between June 5 and June 7. The following facilities are closed on Wednesday and Thursday: - Dining venue(s) ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Early check-in fee: JPY 1815 (subject to availability) - Late check-out fee: JPY 1815 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Pool access available from 10:00 AM to 7:00 PM The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Children under 3 years old are not allowed in the swimming pool without adult supervision Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Wisterian Life Club Verde no Mori Wisterian Life Club Verde no Mori Hakone Wisterian Life Club Verde no Mori Hotel Wisterian Life Club Verde no Mori Hotel Hakone Wisterian Life Club Verde no Mori Hotel Hakone Wisterian Life Club Verde no Mori Hotel Wisterian Life Club Verde no Mori Hakone Hotel Wisterian Life Club Verde no Mori Hakone Hakone Wisterian Life Club Verde no Mori Hotel Hotel Wisterian Life Club Verde no Mori Wisterian Life Verde No Mori Wisterian Life Verde No Mori Wisterian Life Club Verde no Mori Hotel Wisterian Life Club Verde no Mori Hakone Wisterian Life Club Verde no Mori Hotel Hakone ## Frequently asked questions ### Does Wisterian Life Club Verde no Mori have a pool? > Yes, this property has 2 Indoor pools and a children's pool. Pool access is from 10:00 AM–7:00 PM. ### How much does it cost to stay at Wisterian Life Club Verde no Mori? > As of Oct 8, 2025, prices found for a 1-night stay for 2 adults at Wisterian Life Club Verde no Mori on Nov 5, 2025 start from CA $106.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Hakone-Hotels-Wisterian-Life-Club-Verde-No-Mori.h5686356.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Wisterian Life Club Verde no Mori pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Wisterian Life Club Verde no Mori? > Self parking is free at this property; nearby parking is also free. ### What time is check-in at Wisterian Life Club Verde no Mori? > Check-in start time: 3 PM; Check-in end time: 9:00 PM. Early check-in is available for a fee of JPY 1815 (subject to availability). ### What time is check-out at Wisterian Life Club Verde no Mori? > Check-out is at 10 AM. Late check-out is available for JPY 1815 (subject to availability). ### Where is Wisterian Life Club Verde no Mori located? > Located in Ninohira, this historic hotel is within a 15-minute walk of Okada Museum of Art, Hakone Kowakien Yunessun, and Hakone Open Air Museum. Hakone Gora Park and Chisuji Falls are also within 1 mi (2 km). Kowakidani Station is 13 minutes by foot and Hakone Gora Station is 16 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Wisterian Life Club Verde no Mori Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.0 Location ### 7.6 Staff & service ### 7.8 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 87 8 - Good 132 6 - Okay 90 4 - Poor 26 2 - Terrible 20 ### 10/10 Excellent #### Tushar Jun 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Brilliant place. Would highly recommend ##### Tushar Stayed 1 night in May 2025 ### 10/10 Excellent #### YUKIE May 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very quiet and so relaxing. ##### YUKIE Stayed 1 night in May 2025 ### 10/10 Excellent #### Cassandra May 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The head staff at this hotel were amazing. I made an error in the fine print of my booking and the staff went above and beyond to help me find a solution. The suite was quite big. The views were inspiring. We will return here in the future. ##### Cassandra Stayed 2 nights in May 2025 ### 8/10 Good #### としゆき Apr 17, 2025 Liked: Staff & service, property conditions & facilities Fine good Room size,Double bed and sofa. ##### としゆき Stayed 1 night in Apr 2025 ### 6/10 Okay #### Tess Apr 29, 2025 Liked: Staff & service Disliked: Property conditions & facilities View was great. Didn’t know there was an onsen until we got there. However, there is a tax for the onsen that they didn’t tell us about until we checked out and you had to pay in cash. Dated hotel but worked for what we needed. ##### Tess Stayed 2 nights in Apr 2025 ### 8/10 Good #### ShuChen Sep 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good to stay hotel ##### ShuChen ### 10/10 Excellent #### YISHAN Aug 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I would like to say that the attitude of the front desk staff is really good and their helpfulness made my trip better,the room is also very good among hotels in the same price range ##### YISHAN Stayed 1 night in Jul 2024 ### 8/10 Good #### Fang Yu May 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The place is a mix of western and Japanese style, it’s nice! ##### Fang Yu Stayed 2 nights in May 2023 ### 10/10 Excellent #### TungShuen Apr 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities they accommodate us really well and provide additional assistance when my father has disability of getting around. Location is perfect too. ##### TungShuen Stayed 1 night in Apr 2024 ### 6/10 Okay #### Nguyen Nov 3, 2024 Liked: Staff & service Nice ##### Nguyen Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Cory Feb 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was fantastic ##### Cory Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Diana Aug 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities the room is really huge ##### Diana Stayed 1 night in Aug 2024 ### 8/10 Good #### Shoko Oct 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good! ##### Shoko Stayed 1 night in Oct 2024 ### 8/10 Good #### Doris Marcela Oct 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was really spacious and provided us the option of having western and Japanese style room and we really liked it. We didn’t use the facilities because of lack of time but the hotel has pool and public baths. Location wise the hotel is a 10min walking from the bus stop (Hakone free pass) or 4 mins walking from the other bus line in Hakone. There aren’t many restaurants around so plan ahead as the only ones around closed around 8pm. ##### Doris Marcela Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Andrew Feb 25, 2025 Liked: Cleanliness, staff & service The place was fine, it's an older hotel with a lot of families staying there when I was there. The main issue was probably more with Expedia, not sure, I reserved a non-smoking room and they didn't have any so I got put in a smoking room. Kind of rough if you are a non-smoker, gave me a sore throat. The desk person said when you chose non-smoking it's only a preference not a guarantee. That's a bad policy. ##### Andrew Stayed 2 nights in Feb 2025 ### 2/10 Terrible #### Christopher Nov 27, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Blood on quilts, urine stains on futons. Rooms reaked of cigarettes. Most staff were unhelpful, the second manager we spoke with tried to help, but we had already booked pther accommodations. ##### Christopher Stayed 1 night in Nov 2024 ### 8/10 Good #### Robyn Oct 24, 2023 Liked: Cleanliness More English signs and speakers. Restaurant needs more dining options. Mt Fuji ropeway cable ride is convenient and easy to access by local bus ##### Robyn Stayed 2 nights in Oct 2023 ### 8/10 Good #### Chezarae Oct 1, 2023 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities Hotel felt very old and dated. The location was surrounded by mountains which was very peaceful. The staff was super helpful. The room instructions for the water heater were tricky to understand at first. ##### Chezarae Stayed 2 nights in Sep 2023 ### 2/10 Terrible #### Michael Aug 5, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wish Wisterian Wifi non existent. Secret shuttle service. No food available. No water in room. ##### Michael Stayed 1 night in Aug 2024 ### 4/10 Poor #### Alexandre Aug 23, 2024 Liked: Staff & service Disliked: Property conditions & facilities We stayed (a family of 4) one night to visit Hakone The hotel is very out dated, bed very uncomfortable, no dining options (which usually is not a big issue for us, but the resort is very secluded and hard to get to, so that was very frustrating when we finally got there and didn’t have any options to eat. Luckily Yunessun is a 5 min walk and there was still one restaurant open at that time). The onsen offers get great bathing options but needs a serious scrub and cleaning (probably hasn’t been done in a long time) The staff was very Friendly and helpful, and we had a great view from our room In summary probably some better options to stay in Hakone ##### Alexandre Stayed 1 night in Aug 2024 ### 2/10 Terrible #### Glenn Nov 1, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Pictures were looking nice on Expedia. However we got assigned a room on the first floor. The hallway and the room smelled moldy. The bed wasn’t comfortable and the WiFi didn’t work. After checkout, they first wanted to charge us double the price while we already paid the full amount through Expedia. After arguing they finally agreed it was alright. We still had to pay 600¥ for usage of the onsen. I don’t recommend this hotel to anyone. ##### Glenn Stayed 2 nights in Oct 2024 ### 8/10 Good #### Randy Sep 5, 2023 Liked: Staff & service It is an old hotel but the staffs are very nice and helpful. We did not know there was a shuttle bus went to the hotel but the time was limited. We took the public bus with our luggages & walked on the narrow road. It was unsafe to walk on the narrow road with cars & buses passed by. ##### Randy Stayed 1 night in Aug 2023 ### 8/10 Good #### jian Apr 11, 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Hotel name in English need be written at entrance there are two brown color wood boards at corner of entrance, hotel name in Japanese has been written on the top board, there is no any word or hotel name on second wood I suggest : write hotel name in English on the second wood board because it is difficult to find hotel entrance. Plus language barrier, so it cause more difficulty to find hotel. Please write a English hotel name on the second wood board!!! ##### jian Stayed 2 nights in Apr 2024 ### 8/10 Good #### Eric Jan 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was traveling with my wife and two adult daughters. We had a family suite, with a main bedroom separated by a sliding-door screen from a traditional Japanese room with tatami mats, futon, and balcony. My daughters loved sleeping in the traditional room. The reception desk staff was very kind and accommodating, though we had some communication difficulties. We enjoyed the hotel's indoor onsen and proximity to the Hakone Outdoor Museum. The room and bathroom were clean and comfortable. The lobby and corridors are a bit plain and dark. ##### Eric Stayed 1 night in Dec 2023 ### 4/10 Poor #### Gissel May 25, 2025 Disliked: Amenities, property conditions & facilities I recently stayed at this hotel. It’s very old looking, it definitely needs upgrades. It’s also an onsen which is not mentioned and I found out through a review left by someone else. They charge an extra $6 for it regardless if you use it or not. It’s very far from the main town. The staff is not very forthcoming with hotel information, you have to ask. They have a restaurant in the hotel but you have to book 3 days in advance! Again this information was not provided to us. We were told when we tried to go for dinner around 5:30ish. And because this is far from civilization we had to go to the nearest Konbini and take a bus. Well the bus stops running around 620 pm. We had to walk back in the dark. The restaurant was not full, they could have easily taken us in but refused. For breakfast again we had to make reservations, they did not provide us with hours of operation (and I forgot to ask) we missed breakfast. But you know what they didn’t forget? To charge us for the reservation and I asked them to remove it as we never used it. They did. The customer service was lacking. I would not recommend. Get a hotel closer to town. Hakone has pockets of neighborhoods. ##### Gissel Stayed 3 nights in May 2025 ## Expedia's Latest Trends ### Hotels > [Hoshino Resorts KAI Sengokuhara](https://www.expedia.ca/Hakone-Hotels-Hoshino-Resorts-KAI-Sengokuhara.h33155427.Hotel-Information) > > [Hotel Indigo Hakone Gora by IHG](https://www.expedia.ca/Hakone-Hotels-Hotel-Indigo-Hakone-Gora.h37610710.Hotel-Information) > > [The Fujiya Hotel](https://www.expedia.ca/Hakone-Hotels-Fujiya-Hotel.h48627.Hotel-Information) > > [Tsukino Yado Sara](https://www.expedia.ca/Hakone-Hotels-Tsukino-Yado-Sara.h35145849.Hotel-Information) > > [Hakone Airu](https://www.expedia.ca/Hakone-Hotels-Hakone-Airu.h20146974.Hotel-Information) > > [Gora Hanaougi Madoka No Mori](https://www.expedia.ca/Hakone-Hotels-GORA-HANAOUGI-MADOKA-NO-MORI.h24052056.Hotel-Information) > > [Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone](https://www.expedia.ca/Hakone-Hotels-Ajisai-Onsen-Ryokan.h54030046.Hotel-Information) > > [Susukinohara Ichinoyu](https://www.expedia.ca/Hakone-Hotels-Susukinohara-Ichinoyu.h18340226.Hotel-Information) > > [Kinnotake Tonosawa - Adult Only](https://www.expedia.ca/Hakone-Hotels-Kinnotake-Tonosawa-Adult-Only.h14773625.Hotel-Information) > > [Gora Kadan](https://www.expedia.ca/Hakone-Hotels-Gora-Kadan.h487175.Hotel-Information) > > [Hakone Ashinoko Hanaori](https://www.expedia.ca/Hakone-Hotels-HAKONE-ASHINOKO-HANAORI.h17821569.Hotel-Information) > > [Yumoto Fujiya Hotel](https://www.expedia.ca/Hakone-Hotels-Yumoto-Fujiya-Hotel.h5708962.Hotel-Information) > > [Laforet Hakone Gora Yunosumika](https://www.expedia.ca/Hakone-Hotels-Laforet-Club-Hakone-Gora-Yunosumika.h14905327.Hotel-Information) > > [Hotel Okada](https://www.expedia.ca/Hakone-Hotels-Hotel-Okada.h4565449.Hotel-Information) > > [Mizunoto](https://www.expedia.ca/Hakone-Hotels-Mizunoto.h13231124.Hotel-Information) > > [Tensui Saryo](https://www.expedia.ca/Hakone-Hotels-Tensui-Saryo.h17517724.Hotel-Information) > > [Hotel Green Plaza Hakone](https://www.expedia.ca/Hakone-Hotels-Hotel-Green-Plaza-Hakone.h5271834.Hotel-Information) > > [Senkyoro](https://www.expedia.ca/Hakone-Hotels-Senkyoro.h9623039.Hotel-Information) > > [Hakone Onsen Yuyado Yamanosyou](https://www.expedia.ca/Hakone-Hotels-Hakone-Onsen-Yuyado-Yamanosyou.h31868452.Hotel-Information) > > [Hoshino Resorts KAI Hakone](https://www.expedia.ca/Hakone-Hotels-Hoshino-Resorts-KAI-Hakone.h17903908.Hotel-Information) > > [Hakone Suimeisou](https://www.expedia.ca/Hakone-Hotels-Hakone-Suimeisou.h8661576.Hotel-Information) > > [Matsuzakaya Honten](https://www.expedia.ca/Hakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information) > > [Suiun](https://www.expedia.ca/Hakone-Hotels-Suiun.h35146060.Hotel-Information) > > [Mount View Hakone](https://www.expedia.ca/Hakone-Hotels-Mount-View-Hakone.h8729207.Hotel-Information) > > [Musashino Bekkan](https://www.expedia.ca/Hakone-Hotels-Musashino-Bekkan.h11755444.Hotel-Information) > > [Hakoneonsen Sanso Nakamura](https://www.expedia.ca/Hakone-Hotels-Hakoneonsen-Sanso-Nakamura.h5579180.Hotel-Information) > > [Fukuzumiro](https://www.expedia.ca/Hakone-Hotels-FUKUZUMIRO.h22199966.Hotel-Information) > > [Gora Kansuiro](https://www.expedia.ca/Hakone-Hotels-Gora-Kansuiro.h15734426.Hotel-Information) > > [Yaeikan](https://www.expedia.ca/Hakone-Hotels-Yaeikan.h15802528.Hotel-Information) > > [Gora Hanaougi](https://www.expedia.ca/Hakone-Hotels-Gora-Hanaougi.h24051762.Hotel-Information)