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Kansuiro

3.0 star property
Travelers find tranquility at this Hakone retreat where they can soak in an on-site mineral hot spring or unwind on the peaceful terrace under starry skies.

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Kansuiro offers a quiet escape just minutes from the Hakone Open Air Museum. Guests can rejuvenate in the indoor mineral hot spring or take a peaceful walk through the Japanese garden. The retreat provides spa services and free WiFi, balancing relaxation with connectivity.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 8 of 8 rooms

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Room Type A

Room Type A

  • 278 sq ft
  • Sleeps 3
  • 3 Twin Futons

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Room Type B

Room Type B

  • 250 sq ft
  • Sleeps 3
  • 3 Twin Futons

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Free WiFi, bed sheets

Room Type C

10.0 out of 10
Exceptional
(1 review)
  • 256 sq ft
  • Sleeps 3
  • 3 Twin Futons

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Room Type E

Room Type E

  • 295 sq ft
  • Sleeps 4
  • 4 Twin Futons

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Seiryu

Seiryu

10.0 out of 10
Exceptional
(1 review)
  • 384 sq ft
  • Sleeps 3
  • 3 Twin Futons

View all photos for Momiji

Momiji

Momiji

  • 399 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Moegi

Moegi

Moegi

  • 388 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Suiren

Suiren

Suiren

  • 397 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

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About the area

Located in Tounosawa, a neighborhood in Hakone, Kansuiro is in the mountains and on a river. Odawara Castle and Hakone Shrine are notable landmarks, and the area's natural beauty can be seen at Ōwakudani and Lake Ashi. Don't miss out on a visit to Hakone Kowakien Yunessun. Visit our Hakone travel guide
Map
88 Tounosawa, Hakone-machi, Hakone, Kanagawa, 250-0315

Getting around

  • Kowakidani Station
    9 min drive
  • Hakone Yumoto Station
    13 min walk
  • Haneda Airport (HND)
    88 min drive

Restaurants

  • はつ花そば 本店
  • 囲炉裏茶寮八里
  • 料理茶屋花さがみ
  • ハイカラ中華 日清亭
  • 茶のちもと

About this property

Kansuiro

Hotel near Odawara Castle
Located close to Hakone Open Air Museum and Hakone Kowakien Yunessun, Kansuiro provides an indoor mineral hot spring (onsen), a terrace, and a Japanese garden. Treat yourself to spa services, such as aromatherapy, a massage, or a body treatment. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Full breakfast (surcharge), hot springs on site, and a gift shop
  • Luggage storage and an elevator
Room features
All guestrooms at Kansuiro have comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • Toilets with electronic bidets, free toiletries, and hair dryers
  • Flat-screen TVs with satellite channels
  • Refrigerators, heating, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 8:00 AM to 8:30 AM for a fee: JPY 2,700 for adults and JPY 2,700 for children
  • A bar/lounge
  • Kaiseki meal

Things to do

  • Hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (on request)

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Terrace

Spa

  • Aromatherapy
  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • Elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • In-room dining only
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 5 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 2700 for adults and JPY 2700 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Set meals are served in guestrooms only (no menus or public dining)
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Kansuiro pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kansuiro?

Self parking is free at this property.

What time is check-in at Kansuiro?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Kansuiro?

Check-out is at 10:00 AM.

Where is Kansuiro located?

Located in Tounosawa, this spa hotel is within 6 mi (10 km) of Odawara Castle, Hakone Open Air Museum, and Hakone Kowakien Yunessun. Ōwakudani and Hakone Shrine are also within 12 mi (20 km). Hakone Yumoto Station is 13 minutes by foot.

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Reviews

Kansuiro Reviews

9.0

Wonderful

9.0

Cleanliness

8.6

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 25 out of 40 reviews
Rating 8 - Good. 11 out of 40 reviews
Rating 6 - Okay. 2 out of 40 reviews
Rating 4 - Poor. 1 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

Reviews

Verified

10/10 Excellent

keishi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
風情あって非常に良かった
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
歴史のある建物でしたが、整備されていてとても綺麗でした。スタッフの方もみなさんとても丁寧な接客でとても気持ちよく過ごすことができました。
Stayed 1 night in Dec 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
お部屋からの眺めがすばらしく、癒されました。少し紅葉を楽しむには早かったのが残念です。 お部屋での食事が座卓なので、腰や膝が悪いときついです。食事の量は多すぎる所が多い中ちょうど良い感じでした。 外の露天風呂へ行くのに割と急な勾配の階段を登りますが、外履きのサンダルが滑って危ない感じがしました。 お部屋の風呂は気軽に入れるので堪能しました。
部屋からの眺め
Stayed 1 night in Nov 2021
Verified

8/10 Good

JUNICHI

Liked: Staff & service
Disliked: Property conditions & facilities
素敵なところでした。またいきたいです
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

江戸末期からの歴史を感じる素晴らしい旅館

古い旅館で畳です。椅子での生活に慣れている人には向いていません。伝統的な日本の経験をしたい人に向いています。部屋風呂も源泉掛け流しにいつでも入れる手軽さで素晴らしいですが、露天のお湯質は露天風呂にはかないません！
Stayed 2 nights in Feb 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿が歴史を感じものすごく素敵でした！ お料理も申し分ないくらい美味しく お風呂も何度も入ったくらい良かったです。 特に露天風呂！！ また伺いたいです
Stayed 1 night in Dec 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

お籠りにお勧めです。

お部屋のお庭に露天風呂があり、寝室と食事出来る部屋に分かれていたので、この時期、すっかり籠もって過ごすことが出来ました。お部屋係の方も親切で、夕食も美味しく頂きました。ひとつだけ言うとすれば、お料理が運ばれるタイミングが早く、少し忙しなかった事です。
Stayed 1 night in Jul 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

日中交流の場

もっと歴史資料を見たかったです。日中関係で重要な人物が滞在されたところで、そういう交流についてのお話を資料として見せてくだされば良いと思います。
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

SHOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

フォトジェニック

箱根湯本駅から巡回バスが１時間に2本でていて便利です。歴史のある建物は想像以上にステキで、お風呂のみならず館内を探検しても楽しめました。歴史的建造物の好きな方は大満足だと思います。古いですがとても丁寧にメンテナンスされており、随所に歴史がありながらも当時としてはモダンであっただろうデザインがふんだんに見られ、素敵の一言です。お食事も美味しく、サービスも心地よく、素敵な滞在になりました。れきし帰りは箱根湯本まで歩きましたがあっという間でした。
Stayed 1 night in Mar 2020
Verified

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here on Christmas Day. What an wonderful way to spend a cool day in an onsen. We wanted the experience to be authentic traditional Japanese way so we picked this Ryokan. The place is old and clean, very pleasant. Having a private onsen was very important to us so we paid more for it. The dinner and breakfast were great. It was not cheap, but the experience was worth it.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Simon Kaspar

Liked: Cleanliness, property conditions & facilities, room comfort

Historical Ryokan

A wonderfully historical Hotel in Hakone. It is the typical Ryokan with dinner and breakfast included so be ready to eat lots of fish. Food is good but maybe not as high standard as other places. On the other side the building and its outside onsen are fascinating. The location is good as it is close to Hakone station next to a river. However you don’t get Mountain View as you would in Gora for example. We loved the place staying with two small kids and grand parents.
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful ryokan! They were very kind to upgrade our room before we arrived, we ended up staying in the Moegi room which is very close to the entrance and has a private bath. We arrived just after check in and not very many other guests so we were happy to have the public baths to ourselves while we used them, but there is also a family bath on the 3rd floor you can use privately, and you can use the outdoor baths privately from 10pm-4am for 30 mins each time. You do not have to book in advance to use these baths privately. Upon arrival were given a tour of this beautiful property
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vegan food was excellent
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent traditional Ryokan and Onsen. Beautiful spot in Hakone next to the river. Delivers fully on a very traditional experience
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. One of the staff spoke good english and another spoke chinese which one of my friends was fluent in. They carried our bags to our rooms and were very friendly and helpful. The facility was very traditionally japanese and was a fun experience. The meal was interesting with many different pieces and they specially made courses for vegetarian and pescatarian members of our group
Stayed 1 night in Sep 2019
Verified

8/10 Good

Shinji

大正浪漫

大正時代の建物は素晴らしい。温泉もいい。ただ、食事は、塩分が強くて、辛かった。
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly beautiful and peaceful place to rest and rejuvenate our bodies after climbing Mt Fuji!
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

意猶未盡的日式體驗

環境清幽舒適富, 旅館本身就是一座活的博物館 非常棒的日式體驗 地點位置也很好, 公車站牌就在出旅館不遠處
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and exquisite stay, very comfortable. Very nice staff. The only ryokan that can provide vegetarian meals. Their dinners and breakfasts are huge, we eat a lot but we were so full after each delicious meal (note that traditional Japanese breakfast is savory no coffee).
Stayed 2 nights in Jul 2019
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The host was extremely rude! Especially the front desk manager (a Japanese man) gave us dirty look when we approach them, and refuse to help us to call taxi when we leave the hotel. We had to ask another girl host to help us to call taxi ( and the desk manger kept telling her off and preventing her to help us). Also the hotel woke us up at 4:30 am one morning without any apologies. Overall I didn't enjoy our stay at the hotel and was really disappointed.
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Templar

Liked: Cleanliness, staff & service, property conditions & facilities
The in room dinner and breakfast service was excellent. The onsen in the room and the private bath options were amazing. The character and heritage of the ryokan was impressive
Stayed 2 nights in May 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Old and worn, but very nice baths

The Ryokan is very old and seems quite worn and also smells really old. The service was excellent and the baths outstanding. The food looks impressive but is not really that tasty. A bit on the expensive side compared to similar accommodation in Japan.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was a very unique and memorable experience

This place is very very cool. It's definitely a real traditional experience, and we had such a relaxing time. The food platters were so impressive. The hot springs were relaxing and the perfect end to our trip. We had a hot spring tub in our room which was very nice to have. Just be warned, the futon bed situation is not the most comfortable if you are not used to sleeping on your back. Also, They enter your room a lot to serve tea and give food so just know when they are planning on coming. They came in at 7am to prepare for breakfast at 8, so you may want to plan to be awake before then. We did feel like it was a very unique experience however, so I would definitely recommend at least one night here.
Stayed 1 night in Apr 2019
Verified

8/10 Good

Yoshi

Liked: Cleanliness, staff & service, property conditions & facilities
想像通りで満足でした。 接客、サービスも過剰でなくちょうど良かったと思います。
Stayed 1 night in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Property conditions & facilities
古き良き…とするか、微妙
Stayed 1 night in Dec 2018