Title: Hotel Green Plaza Hakone - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Green Plaza Hakone Hotel with free parking, near Ōwakudani ![Hot springs](https://images.trvl-media.com/lodging/6000000/5280000/5271900/5271834/55bc8ff5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/6000000/5280000/5271900/5271834/ce86146e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/6000000/5280000/5271900/5271834/c70d26eb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Japanese-Style Room with Futon, Mountain View, 36㎡ | View from room](https://images.trvl-media.com/lodging/6000000/5280000/5271900/5271834/7b1727a8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Japanese Western Style Room with Mt. Fuji View Non Smoking](https://images.trvl-media.com/lodging/6000000/5280000/5271900/5271834/ebc0c093.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Green Plaza Hakone, steps from Hakone Gora Park, offers a retreat with an outdoor bath and tranquil garden. Enjoy delicious meals at Hananowa restaurant after exploring. Practical amenities like WiFi and luggage storage ensure a hassle-free stay. 8.8 Excellent ## Popular amenities - - 24/7 front desk - Spa - Housekeeping - Air conditioning - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=5271834&PinnedHotelID=5271834&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=5271834&PinnedHotelID=5271834&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=5271834&PinnedHotelID=5271834&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=5271834&PinnedHotelID=5271834&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=5271834&PinnedHotelID=5271834&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=5271834&PinnedHotelID=5271834&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=5271834&PinnedHotelID=5271834&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=5271834&PinnedHotelID=5271834&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 5 of 5 rooms ![Japanese-Western Style Room, Non Smoking, 2 Single and 2 Futon](https://images.trvl-media.com/lodging/6000000/5280000/5271900/5271834/c2fd0f41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Western Style Room, Non Smoking, 2 Single and 2 Futon 9.0 Wonderful 4 reviews ### Highlights Air conditioning Refrigerator TV Blackout drapes/curtains Private bathroom Shower/tub combination Hair dryer Bidet - 310 sq ft - Sleeps 4 - 2 Twin Beds and 2 Twin Futons ![Japanese-Style Room with Futon, Non Smoking](https://images.trvl-media.com/lodging/6000000/5280000/5271900/5271834/a949a333.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Style Room with Futon, Non Smoking 8.8 Excellent 13 reviews ### Highlights Air conditioning Refrigerator TV Blackout drapes/curtains Private bathroom Shower/tub combination Hair dryer Bidet - 388 sq ft - Sleeps 4 - 4 Twin Futons ![Asian Twin Room with Open-air bath, Non Smoking, 36sqm ](https://images.trvl-media.com/lodging/6000000/5280000/5271900/5271834/9cca4a2d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Asian Twin Room with Open-air bath, Non Smoking, 36sqm 10.0 Exceptional 1 review ### Highlights Air conditioning Refrigerator TV Blackout drapes/curtains Bidet Hair dryer Daily housekeeping Wardrobe or closet - 388 sq ft - Mountain view - Sleeps 2 - 2 Double Beds ![Twin Room, Non Smoking ( 2 Person)](https://images.trvl-media.com/lodging/6000000/5280000/5271900/5271834/3685b894.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Non Smoking ( 2 Person) 8.0 Very good 3 reviews ### Highlights Air conditioning Refrigerator TV Blackout drapes/curtains Private bathroom Shower/tub combination Hair dryer Bidet - 321 sq ft - Sleeps 2 - 2 Twin Beds ![Japanese Western Style Room with Mt. Fuji View Non Smoking](https://images.trvl-media.com/lodging/6000000/5280000/5271900/5271834/ebc0c093.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Western Style Room with Mt. Fuji View Non Smoking ### Highlights Air conditioning Refrigerator TV Blackout drapes/curtains Hair dryer Shower/tub combination Bidet In-room safe - 388 sq ft - Mountain view - Sleeps 4 - 2 Twin Beds and 2 Twin Futons ## You may also like Ad ![[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking | Private kitchen](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/110000000/109400000/109393700/109393638/9ad32804_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY TERRACE Hakone Kowakudani Kowakudani - Kitchen - Washer - Dryer - Parking included 9.6 Exceptional 85 reviews CA $376 CA $419 total Dec 2 - Dec 3 [](https://www.expedia.ca/Hakone-Hotels-Rakuten-STAY-TERRACE-Hakone-Kowakudani.h109393638.Hotel-Information?chkin=2025-12-2&chkout=2025-12-3&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=47cf0e8b-1178-45b8-9792-430275a523ca&top_cur=CAD) Ad ![Room amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70380000/70371700/70371655/a46a67b5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY VILLA Hakone Sengokuhara Sengokuhara - Kitchen - Parking included - Free WiFi - Air conditioning 9.2 Wonderful 141 reviews CA $336 CA $374 total Nov 6 - Nov 7 [](https://www.expedia.ca/Hakone-Hotels-Rakuten-STAY-VILLA-Hakone-Sengokuhara.h70371655.Hotel-Information?chkin=2025-11-6&chkout=2025-11-7&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=47cf0e8b-1178-45b8-9792-430275a523ca&top_cur=CAD) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115980000/115979800/115979800/c7cec5de_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY Hakone Susuki Grass Fields Sengokuhara - Kitchen - Parking included - Free WiFi - Air conditioning 9.4 Exceptional 10 reviews CA $202 CA $224 total Nov 3 - Nov 4 [](https://www.expedia.ca/Hakone-Hotels-Rakuten-STAY-Hakone-Susuki-Grass-Fields.h115979800.Hotel-Information?chkin=2025-11-3&chkout=2025-11-4&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=47cf0e8b-1178-45b8-9792-430275a523ca&top_cur=CAD) Ad ![Hot springs](https://images.trvl-media.com/lodging/2000000/1060000/1050300/1050228/165f4945.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Odawara Resort & Spa Nebukawa - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 771 reviews CA $249 CA $321 total Dec 2 - Dec 3 [](https://www.expedia.ca/Hakone-Hotels-Hilton-Odawara-Resort-Spa.h1050228.Hotel-Information?chkin=2025-12-2&chkout=2025-12-3&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=47cf0e8b-1178-45b8-9792-430275a523ca&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hotel-Green-Plaza-Hakone.h5271834.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hotel-Green-Plaza-Hakone.h5271834.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.24610%2C139.00761&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Vo-AjtEnU9PxfeGf9DtFrvd5lvQ=) 1244-2 Sengokuhara Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0631 #### What's nearby - Ōwakudani - 3 min drive - 2.1 km - Lake Ashi - 7 min drive - 2.0 km - Hakone Gora Park - 8 min drive - 5.0 km - Hakone Kowakien Yunessun - 8 min drive - 5.3 km - Hakone Open Air Museum - 10 min drive - 6.0 km #### Getting around - Kowakidani Station - 8 min drive - Hakone Miyanoshita Station - 10 min drive - Narita Intl. Airport (NRT) - 165 min drive #### Restaurants - ‪大涌谷 駅食堂 - ‬19 min walk - ‪桃源台ビューレストラン - ‬5 min drive - ‪じねんじょ蕎麦 箱根九十九 - ‬7 min drive - ‪グランリヴィエール箱根 - ‬4 min drive - ‪CAFE TUNE - ‬6 min drive ## About this property ### Hotel Green Plaza Hakone Hotel near Ōwakudani Located close to Hakone Gora Park and Hakone Kowakien Yunessun, Hotel Green Plaza Hakone provides an outdoor public bath (no minerals), a coffee shop/cafe, and a garden. For some rest and relaxation, visit the indoor/outdoor hot springs, and indulge in reflexology or a facial. The on-site restaurant, Hananowa, offers breakfast and dinner. Stay connected with free in-room WiFi. Additional perks include: - Free self parking - Free train station pick-up, hot springs on site, and a 24-hour front desk - A vending machine, an elevator, and wedding services Room features All 123 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Other amenities include: - Bidets, free toiletries, and hair dryers - Refrigerators, daily housekeeping, and phones ## Similar properties ![Reception](https://images.trvl-media.com/lodging/17000000/16220000/16219300/16219270/221f5fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien TEN-YU Ninohira - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 1,669 reviews CA $599 CA $728 total Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=16219270&PinnedHotelID=16219270&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/105000000/104870000/104862400/104862373/d0c139dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### YuYu Hakone - Private Open Air Onsen Usage Guaranteed Motohakone - Pet-friendly - Parking included - Free WiFi - Air conditioning 8.6 Excellent 134 reviews CA $182 CA $201 total Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=104862373&PinnedHotelID=104862373&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/4000000/3900000/3892500/3892448/w3000h2249x0y1-20b94124.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Sengokuhara Prince Hotel Sengokuhara - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free train station pick-up and drop-off shuttle from 9:00 AM to 9:00 PM - Train station shuttle on request - Free self parking on site ### Food and drink - A coffee shop/cafe - A restaurant ### Restaurants on site - Hananowa ### Things to do - Indoor/outdoor hot spring ### Family friendly - In-room refrigerator ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) - Wedding services ### Outdoors - Garden - In a national park - In the mountains ### Spa - Facials - Hot springs open from 1:00 PM - midnight - Hot springs water temperature - 106 ºF - Indoor/outdoor hot spring - Public indoor mineral hot springs (onsen) - Public outdoor bath (no minerals) - Public outdoor mineral hot springs (onsen) - Reflexology - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - Elevator ### More - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bidet - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - TV ### Food and drink - Refrigerator ### More - Air conditioning - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Guests traveling with a service animal must contact the property prior to arrival. This property is unable to accommodate dietary restrictions. Guests with food allergies should contact this property in advance. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos, including tattoo stickers, to use the facilities. ### We should mention Hot springs access available from 1:00 PM to midnight The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file A car is not required for transportation to and from this property Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Green Plaza Hakone Hotel Green Plaza Hotel Green Plaza Hakone Hotel Green Plaza Hakone Hotel Hotel Green Plaza Hakone Hakone Hotel Green Plaza Hakone Hotel Hakone ## Frequently asked questions ### Is Hotel Green Plaza Hakone pet-friendly? > No, only service animals are welcome at the property. ### How much does it cost to stay at Hotel Green Plaza Hakone? > As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Hotel Green Plaza Hakone on Dec 1, 2025 start from CA $249.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Hakone-Hotels-Hotel-Green-Plaza-Hakone.h5271834.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hotel Green Plaza Hakone? > Self parking is free at this property. ### What time is check-in at Hotel Green Plaza Hakone? > Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Hotel Green Plaza Hakone? > Check-out is at 11:00 AM. ### Where is Hotel Green Plaza Hakone located? > Located in Sengokuhara, this hotel is 0.8 mi (1.3 km) from Ōwakudani and 3 mi (4.9 km) from Hakone Gora Park. Hakone Kowakien Yunessun and Hakone Open Air Museum are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Green Plaza Hakone Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.2 Location ### 8.8 Staff & service ### 8.2 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 222 8 - Good 148 6 - Okay 48 4 - Poor 13 2 - Terrible 4 ### 10/10 Excellent #### Emil Oct 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, for Mountain viewing, the ropeway and the boat trip!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/1c8fc98c-e5c9-460c-ad9f-ffaec26553bb-1760757306077.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/71a7c23e-39df-4824-98e8-074e59293a3d-1760757343550.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Emil Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Richard Apr 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Onsen hotel with a view Stayed for one night with family. Great views of mt Fuji from hotel and onsen. Food at dinner and breakfast very good in quality and range. Windy during stay so no ropeway making access by public transport indirect although not an issue as travelled relatively lightly. ##### Richard Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Malcolm Apr 2, 2024 Liked: Staff & service, property conditions & facilities Well situated to see Mt Fuji! Great food, spa and rooms were comfortable ##### Malcolm Stayed 1 night in Mar 2024 ### 8/10 Good #### Pavel Mar 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent location and quite nice area. Very enjoyable stay. Rooms a bit outdated which was not a big deal to me. ##### Pavel Stayed 1 night in Mar 2024 ### 8/10 Good #### Wendy Dec 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Still the only hakone osen can see mt fuji! ##### Wendy Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Vijit Apr 14, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great Ibsen hotel. We got Mt Fuji view room which is a big bonus. ##### Vijit Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Lisa Sep 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall good. Wish the lounge was open to eat since it is so remote. ##### Lisa Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Angel Oct 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful remote hotel Best buffet. We ate til our hearts content. The bathroom is very outdated and small so our family used the onsen daily, it had a wonderful view anyways. The hotel is Very remote and difficult to get to, but well worth it. ##### Angel Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Jovin Dec 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good in all areas, wide variety of food for dinner and breakfast. Good size for onsen. ##### Jovin Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Euu Nguang May 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Decent hotel with convenient location Our western style room was specious and clean. Japanese style breakfast and dinner with many choices is a must to try. Hotel provide shuttle services to nearby bus stop and Ubako ropeway station. We enjoy our stay very much in this hotel ##### Euu Nguang Stayed 1 night in May 2024 ### 8/10 Good #### Oleg May 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We liked that we can see the mount Fuji from our room and the hot spring. The view is amazing. Also, we liked that we have options to have dinner and breakfast since there is nothing around in the immediate area unless you want to take a bus or gondolas to other areas. ##### Oleg Stayed 1 night in May 2023 ### 8/10 Good #### Sony Oct 27, 2023 Beautiful location with amazing view of Mount Fuji. Really nice to get away from the busy city and nearby cable car ride to the lakes. The outdoor spa was lovely too. Food at hotel wasn’t great and hotel is antiquated but maybe part of its charm. ##### Sony Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Sophia Dec 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was my first onsen experience and it was nice, warm and relaxing. But I do not have other onsen places to compare to. It was a very foggy day and I cannot see the beautiful scenery outside. The buffet dinner and breakfast have a lot of variety of food and very good overall. ##### Sophia Stayed 1 night in Dec 2023 ### 8/10 Good #### V Suzanne Oct 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel room was clean and spacious. We chose the traditional tatami-styled. Loved it! We had a lovely view of Mt Fuji. The service staff was efficient and courteous. Hotel was easily accessible within a 5 min walk from back of Ubago Station but through uneven terrain. Our only comment is the food quality. ![](https://a.travel-assets.com/ugc/hotel-reviews/C9A413DD616BA01A5B65B9CD48629C6D271B020E1696804129613.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/24832DF60196553B58E63AE3378461995F3EB0821696804130423.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9ADB78605E51CEC6A8530B74BD67B8A1575BC6EF1696804130548.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E54E6CF05D55B9008D92F34601F00E1770AA37731696804129555.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### V Suzanne Stayed 2 nights in Oct 2023 ### 4/10 Poor #### Bruno Feb 4, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities #### Really bad experience. Wouldn’t recommend. The hotel has a great potential, location is good once once you are there but arriving to the Hotel is terrible. The free shuttle wasn’t running when we arrived to gondola station and we needed to walk in the middle of an icy road carring our luggage, the most incredible thing is the staff didn’t really care when we got to the reception. The hotel installations are quite old and you have issues with mold all over the place, the corridor had a basket on the floor to colect dropping water from the ceilings, our bathroom was smelling really bad probably due to some sewage leak behind the toilet. The onsen was OK, just like others in the same category, however the views of the Mount Fuji are not that great as you need to stand up and take you body out of the onsen waters to see the it. Also, it is a quite lateral and partial view. So don’t expect great things here. The food was OK and restaurant staff was friendly and helpful. I felt that the food standards were also a bit low compared to other places we stayed in Japan. The worst part was the reception staff, they don’t know how to cater for international guests and they are not willing to help in your way in and out of the hotel if you are not driving your own car. So here is my recommendation, DON’T stay here if you are planning to use Hakone’s public transportation to get hotel. We actually lost 1:30 hours of our itinerary on the way out because they didn’t want to run the shuttle bus 5 minutes earlier to take us to a bus sta ##### Bruno Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### Yolanda Oct 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities This hotel was excelleny. Good service, polite staff, clean, had the privilege to use the onsen for a slightly extra charge.. ##### Yolanda Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Desmond Oct 14, 2025 Liked: Staff & service, amenities A bit dated hotel. The location and onsen is good but the room would benefit from some upgrade. ##### Desmond Stayed 1 night in Oct 2025 ### 8/10 Good #### Hisanori Oct 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 露天風呂でどの方角の辺りに晴れてたら富士山が見えるか書いてあると良かった ##### Hisanori Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Y Sep 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities お部屋から富士山が見えてとても満足できました。 ##### Y Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Olga Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Die Lage direkt an der Seilbahn machte es einfach, zu den Ausflugszielen zu kommen. Abends gab es ein vielfältiges Buffet. ##### Olga Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Fabien Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super Hôtel, Great Onsen, diner, breakfast… ##### Fabien Stayed 1 night in Aug 2025 ### 10/10 Excellent #### mathieu Aug 6, 2025 Liked: Amenities Excellent retreat. Very peaceful and the buffet was great. ##### mathieu Stayed 1 night in Aug 2025 ### 6/10 Okay #### Mariko Jul 18, 2025 Liked: Staff & service, property conditions & facilities It was wonderful mostly. There were a lot of visitors who did not understand nor follow the specific etiquettes in enjoying hot springs. The hotel should do a bit more to enforce the rules. Sometimes it was very unpleasant with these visitors. ##### Mariko Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### JEFF Jul 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The choice of food at breakfast and dinner were terrific. In addition, there was easy access to nature trails and a Hakone Ropeway station. My only suggestion for the hotel is to provide a map or information about the trails. I only found them by walking around. ##### JEFF Stayed 3 nights in Jun 2025 ### 4/10 Poor #### Michelle Jun 7, 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities There were some positives to our stay including the view of Mt Fugi and access to ropeway. The hotel lobby and dining area were clean. The hotel room was old, worn and dated. Not what was shown in online images. The onsen had amazing view but the facilities were old and worn. The gardens were overgrown and unkept. There were limited options for basics such as water since there were limited hours for gift shop and lounge. There was a discrepancy between what was advertised and what we experienced. ##### Michelle Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [The Yokohama Bay Hotel Tokyu](https://www.expedia.ca/Yokohama-Hotels-The-Yokohama-Bay-Hotel-Tokyu.h63421.Hotel-Information) > > [Hyatt Regency Yokohama](https://www.expedia.ca/Yokohama-Hotels-Hyatt-Regency-Yokohama.h45802512.Hotel-Information) > > [Hakone Ashinoko Hanaori](https://www.expedia.ca/Hakone-Hotels-HAKONE-ASHINOKO-HANAORI.h17821569.Hotel-Information) > > [Hoshino Resorts KAI Hakone](https://www.expedia.ca/Hakone-Hotels-Hoshino-Resorts-KAI-Hakone.h17903908.Hotel-Information) > > [APA Hotel & Resort Yokohama Bay Tower](https://www.expedia.ca/Yokohama-Hotels-APA-HOTELRESORT.h32509722.Hotel-Information) > > [Hotel Okada](https://www.expedia.ca/Hakone-Hotels-Hotel-Okada.h4565449.Hotel-Information) > > [Mizunoto](https://www.expedia.ca/Hakone-Hotels-Mizunoto.h13231124.Hotel-Information) > > [Kawasaki King Skyfront Tokyu REI Hotel](https://www.expedia.ca/Yokohama-Hotels-KAWASAKI-KING-SKYFRONT-TOKYU-REI-HOTEL.h23195079.Hotel-Information) > > [Kinnotake Tonosawa - Adult Only](https://www.expedia.ca/Hakone-Hotels-Kinnotake-Tonosawa-Adult-Only.h14773625.Hotel-Information) > > [Musashino Bekkan](https://www.expedia.ca/Hakone-Hotels-Musashino-Bekkan.h11755444.Hotel-Information) > > [Tsukino Yado Sara](https://www.expedia.ca/Hakone-Hotels-Tsukino-Yado-Sara.h35145849.Hotel-Information) > > [Fukuzumiro](https://www.expedia.ca/Hakone-Hotels-FUKUZUMIRO.h22199966.Hotel-Information) > > [Hakone Suimeisou](https://www.expedia.ca/Hakone-Hotels-Hakone-Suimeisou.h8661576.Hotel-Information) > > [Matsuzakaya Honten](https://www.expedia.ca/Hakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information) > > [Hakone Gora Byakudan](https://www.expedia.ca/Hakone-Hotels-Hakone-Gora-Byakudan.h18661911.Hotel-Information) > > [Tensui Saryo](https://www.expedia.ca/Hakone-Hotels-Tensui-Saryo.h17517724.Hotel-Information) > > [Hotel Indigo Hakone Gora by IHG](https://www.expedia.ca/Hakone-Hotels-Hotel-Indigo-Hakone-Gora.h37610710.Hotel-Information) > > [The Fujiya Hotel](https://www.expedia.ca/Hakone-Hotels-Fujiya-Hotel.h48627.Hotel-Information) > > [The Westin Yokohama](https://www.expedia.ca/Yokohama-Hotels-The-Westin-Yokohama.h76584180.Hotel-Information) > > [Hakone Airu](https://www.expedia.ca/Hakone-Hotels-Hakone-Airu.h20146974.Hotel-Information) > > [Gora Kansuiro](https://www.expedia.ca/Hakone-Hotels-Gora-Kansuiro.h15734426.Hotel-Information) > > [Yaeikan](https://www.expedia.ca/Hakone-Hotels-Yaeikan.h15802528.Hotel-Information) > > [Suiun](https://www.expedia.ca/Hakone-Hotels-Suiun.h35146060.Hotel-Information) > > [Gora Kadan](https://www.expedia.ca/Hakone-Hotels-Gora-Kadan.h487175.Hotel-Information) > > [Hakone Kowakien TEN-YU](https://www.expedia.ca/Hakone-Hotels-Hakone-Kowakien-TEN-YU.h16219270.Hotel-Information) > > [Yumoto Fujiya Hotel](https://www.expedia.ca/Hakone-Hotels-Yumoto-Fujiya-Hotel.h5708962.Hotel-Information) > > [Laforet Hakone Gora Yunosumika](https://www.expedia.ca/Hakone-Hotels-Laforet-Club-Hakone-Gora-Yunosumika.h14905327.Hotel-Information) > > [Gora Hanaougi Madoka No Mori](https://www.expedia.ca/Hakone-Hotels-GORA-HANAOUGI-MADOKA-NO-MORI.h24052056.Hotel-Information) > > [Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone](https://www.expedia.ca/Hakone-Hotels-Ajisai-Onsen-Ryokan.h54030046.Hotel-Information) > > [Gora Hanaougi](https://www.expedia.ca/Hakone-Hotels-Gora-Hanaougi.h24051762.Hotel-Information)