Title: Aura Tachibana - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Aura Tachibana Hotel in Hakone with 2 restaurants and a sauna ![Terrace/patio](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/f232009d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/a15b1f75-aa90-4f6c-a927-bf29ce09b4c7-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Outdoor spa tub](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/5be8a9dd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/d665353c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/37af6feb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Aura Tachibana offers a genuine escape. Enjoy the indoor mineral hot spring, peaceful garden, sauna, two on-site restaurants, and WiFi. Your luggage stays secure while you relax. 8.8 Excellent ## Popular amenities - Bar - 24/7 front desk - Housekeeping - Air conditioning - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=9849627&PinnedHotelID=9849627&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=9849627&PinnedHotelID=9849627&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=9849627&PinnedHotelID=9849627&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=9849627&PinnedHotelID=9849627&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=9849627&PinnedHotelID=9849627&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=9849627&PinnedHotelID=9849627&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=9849627&PinnedHotelID=9849627&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=9849627&PinnedHotelID=9849627&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 14 of 14 rooms ![Standard Tower Japanese style room, Non-smoking](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/a9e865fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Tower Japanese style room, Non-smoking ### Highlights Soundproofed Air conditioning TV Toilet with electronic bidet Shower/tub combination Daily housekeeping In-room safe - 431 sq ft - Mountain view - Sleeps 6 - 6 Twin Futons ![[Adult Only] Luxury Tower Twin Room with Open-air Bath Non-smoking](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/ddd45d01.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### \[Adult Only\] Luxury Tower Twin Room with Open-air Bath Non-smoking 10.0 Exceptional 3 reviews ### Highlights Soundproofed Private hot tub Air conditioning TV Private bathroom Bathrobes Toilet with electronic bidet Separate bathtub and shower - 420 sq ft - Mountain view - Sleeps 2 - 2 Twin Beds ![[Adult Only] Luxury Tower Deluxe Twin Room with Open-air Bath Non-smoking](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/71a51bfe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### \[Adult Only\] Luxury Tower Deluxe Twin Room with Open-air Bath Non-smoking 10.0 Exceptional 1 review ### Highlights Soundproofed Private hot tub Air conditioning TV Toilet with electronic bidet Separate bathtub and shower Bathrobes Private bathroom - 506 sq ft - Mountain view - Sleeps 2 - 2 Twin Beds ![[Adult Only] Luxury Tower Japanese-Western style room with open-air bath, Non-smoking](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/b1ec7609.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### \[Adult Only\] Luxury Tower Japanese-Western style room with open-air bath, Non-smoking 10.0 Exceptional 11 reviews ### Highlights Soundproofed Private hot tub Air conditioning TV Toilet with electronic bidet Separate bathtub and shower Bathrobes Private bathroom - 624 sq ft - Mountain view - Sleeps 4 - 2 Twin Beds ![Standard Tower Japanese Room Twin Bed, Non-smoking](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/65ba7291.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Tower Japanese Room Twin Bed, Non-smoking 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning TV Toilet with electronic bidet Private bathroom Daily housekeeping In-room safe - 431 sq ft - Mountain view - Sleeps 5 - 2 Twin Beds and 3 Twin Futons ![In-room safe, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/1d7ca148.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Standard Room Non Smoking - Sleeps 6 ![In-room safe, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/99ba8cad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin With Open-air Bath Non-Smoking - Sleeps 2 ![Bathroom](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/91ec4046.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Western Style Room With Open-air Bath Non Smoking - Sleeps 4 ![In-room safe, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/2962b09a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin With Open-air Bath Non Smoking - Sleeps 2 ![Free toiletries, slippers, electronic bidet, towels](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/68ca6d58.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Style Room With Twin Non-Smoking - Sleeps 5 ![In-room safe, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/eaa00800.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### \[Adults Only\] Luxury Tower,special Room With Open-air Bath, Dinner Served From 18:00/Japanese Dinner - Sleeps 4 ![In-room safe, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/0beab48d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Top Floor Japanese-Western Style Room With Open-air Bath Non Smoking - Sleeps 4 ![In-room safe, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/2732ef47.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Top Floor Twin Room With Open-air Bath Non Smoking - Sleeps 2 ![In-room safe, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9850000/9849700/9849627/17a9fbc4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Top Floor Deluxe Twin Room With Open-air Bath Non Smoking - Sleeps 2 ## You may also like Ad ![[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking | Private kitchen](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/110000000/109400000/109393700/109393638/9ad32804_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY TERRACE Hakone Kowakudani Kowakudani - Kitchen - Washer - Dryer - Parking included 9.6 Exceptional 85 reviews CA $404 CA $449 total Nov 12 - Nov 13 [](https://www.expedia.ca/Hakone-Hotels-Rakuten-STAY-TERRACE-Hakone-Kowakudani.h109393638.Hotel-Information?chkin=2025-11-12&chkout=2025-11-13&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=e96130f3-f113-48f9-854c-6467ea096db0&top_cur=CAD) Ad ![Room amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70380000/70371700/70371655/a46a67b5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY VILLA Hakone Sengokuhara Sengokuhara - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Aura-Tachibana.h9849627.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Aura-Tachibana.h9849627.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.22885%2C139.10074&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=B44eTARfMg4HfE3uXZyNYZFR-DE=) Yumoto 574, Hakone, Kanagawa-ken, 250-0311 #### What's nearby - Tenzan Onsen - 3 min drive - 1.3 km - Lake Ashi - 21 min drive - 18.5 km - Hakone Open Air Museum - 24 min drive - 6.6 km - Hakone Kowakien Yunessun - 25 min drive - 7.6 km - Hakone Gora Park - 25 min drive - 7.3 km #### Getting around - Hakone Yumoto Station - 9 min walk - Kowakidani Station - 11 min drive - Haneda Airport (HND) - 84 min drive #### Restaurants - ‪はつ花そば 本店 - ‬5 min walk - ‪料理茶屋花さがみ - ‬7 min walk - ‪茶のちもと - ‬5 min walk - ‪画廊喫茶 ユトリロ - ‬7 min walk - ‪喫茶 マイアミ - ‬8 min walk ## About this property ### Aura Tachibana Upscale hotel near Fuji-Hakone-Izu National Park An indoor mineral hot spring (onsen), a terrace, and a garden are just a few of the amenities provided at Aura Tachibana. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and a bar. Other perks include: - Free self parking - Free train station pick-up, hot springs on site, and a ballroom - Luggage storage, a 24-hour front desk, and an elevator - Guest reviews speak highly of the helpful staff Room features All guestrooms at Aura Tachibana offer perks such as air conditioning, as well as amenities like free WiFi and safes. Other amenities include: - Toilets with electronic bidets and free toiletries ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/6000000/5710000/5709000/5708962/9d1ab4cf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yumoto Fujiya Hotel Yumoto - Spa - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,010 reviews CA $252 CA $329 total Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=5708962&PinnedHotelID=5708962&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/17000000/16220000/16219300/16219270/221f5fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien TEN-YU Ninohira - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 1,669 reviews CA $599 CA $728 total Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=16219270&PinnedHotelID=16219270&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/5000000/4570000/4565500/4565449/5c173f78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Okada Yumoto - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free train station pick-up and drop-off shuttle - Free uncovered self parking on site - Limited onsite parking ### Food and drink - 2 restaurants - A bar/lounge ### Restaurants on site - Kaze no Yakata - Mori no Yakata ### Things to do - Hot springs - Library - Sauna ### Family friendly - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Conference space ### Outdoors - Garden - Terrace ### Spa - Hot springs - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - Elevator ### More - Ballroom - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Free toiletries - Slippers - Towels provided ### Entertainment - TV ### More - Air conditioning - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 6:00 PM Late check-in subject to availability Late check-in fee for check-in between 10:00 AM and 11:00 AM Minimum check-in age: 18 ### Check-out Check-out before 10 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Guests booking half board rates and requiring dinner at the hotel must arrive prior to 6 PM. This property does not provide vegetarian or halal meals, and most dietary restrictions cannot be accommodated. Guests with food allergies should contact this property in advance. Guests are requested to contact the property in advance for Yukata and amenity selections. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Late check-in fee for check-in between 10:00 AM and 11:00 AM - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Aura Tachibana Inn Hakone Aura Tachibana Inn Aura Tachibana Hakone Aura Tachibana Aura Tachibana Hotel Hakone-Machi Aura Tachibana Hotel Hakone Aura Tachibana Hotel Aura Tachibana Hotel Aura Tachibana Hakone Aura Tachibana Hotel Hakone ## Frequently asked questions ### Is Aura Tachibana pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Aura Tachibana? > As of Oct 31, 2025, prices found for a 1-night stay for 2 adults at Aura Tachibana on Dec 1, 2025 start from CA $238.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Hakone-Hotels-Aura-Tachibana.h9849627.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Aura Tachibana? > Self parking is free at this property. ### What time is check-in at Aura Tachibana? > Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available from 10:00 AM–11:00 AM for a fee. ### What time is check-out at Aura Tachibana? > Check-out is at 10 AM. Late check-out is available for a fee (subject to availability). ### Where is Aura Tachibana located? > Located in Yumoto, this hotel is within a 10-minute walk of Key Hiraga Museum, Tamadare Falls, and Gyokuren Shrine. Hakone Toy Museum and Tokoan Kumano Gongen are also within 15 minutes. Hakone Yumoto Station is 9 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Aura Tachibana Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 214 8 - Good 119 6 - Okay 29 4 - Poor 12 2 - Terrible 9 ### 9.0/10 Cleanliness ### 9.2/10 Staff & service ### 8.6/10 Amenities ### 8.6/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### bo seon Oct 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service was truly exceptional and of the highest standard. Staff themselves bring the quality of service top-notch on your table, you can experience what is meant to be the Japanese service is. Highly recommended. ##### bo seon Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Chung May 16, 2025 Liked: Cleanliness, staff & service, amenities Impeccable services from hotel staffs. However, the property needs renovation. ##### Chung Stayed 2 nights in May 2025 ### 10/10 Excellent #### Luke Oct 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had a great stay. Was well kept and clean. ##### Luke Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Esther Dec 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly and manner staffs and onsen in the room ##### Esther ### 10/10 Excellent #### Verified traveller Jan 10, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Was good It's not very far but the property is a bit of a uphill walk from the Hakone-Yumoto station. We were happy with the facility and the service there. The food (dinner & breakfast) was very good as well. ##### Verified traveller Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Arnab Mar 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Aura Tachibana is a Japanese style Onsen accommodation with large Japanese style rooms facing the mountains. We were checked in by a gentleman called Bappa Mondal from our hometown in India (Kolkata) and he was incredible. He explained all the options, did his best to accommodate the dietary restrictions for my wife and gave valuable advice on local transportations. The room was large, quiet and elegant. ##### Arnab Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Jeremiah Oct 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Extremely helpful staff. Beautiful, large room. We had a room with a private bath, with an amazing view of the mountains. The breakfast was luxurious, far more than I was expecting. The staff was fantastic. Very friendly and very helpful. I would love to come back. ##### Jeremiah Stayed 1 night in Oct 2024 ### 8/10 Good #### Chris Sep 21, 2024 Liked: Cleanliness, staff & service, amenities The Good: Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well. The Bad: The bed creaked so much and matress was not good for me at all. ##### Chris Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### amy Apr 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good value Very traditional Roken Loves the traditional sleep on tatami and futon. Traditional Japanese breakfast very generous by hard for unaccustomed ##### amy Stayed 2 nights in Apr 2023 ### 8/10 Good #### Geoffery Jan 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing hotel combined traditional with modernness. We had a large tatami room with regular beds and a Japanese futon bed. It was large and comfortable. Breakfast was Japanese style which we loved. Our daughter however, can not get past eating rice and fish for breakfast. The hotel is not conveniently located, not easily walkable from the train train station. The hotel offers a shuttle bus that takes you to and from train station but stops at 5 pm. You will have to take a taxi, if you return late from Hakone, which costs 600 yen. Otherwise, we loved the stay. ##### Geoffery Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Verified traveller Sep 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Spacious room with nice cuisine and great views It’s a wonderful hotel with spacious rooms. The traditional dinner was splendid while the breakfast buffet offers a great variety of food with some uncommon delicacies. The environment is also comfy with great views. It’s just that not so convenient in terms of its location. Takes a 10-min slightly uphill walk from the train station. Can be tiring in summer. However, shuttle bus service can be arranged in fact. Can ask for help with the arrangement at the information center on the ground floor near the bus terminal. The staff are kind and helpful. ##### Verified traveller Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Bernadette Oct 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very professional staff and very knowledgeable ![Private bath with a view ](https://a.travel-assets.com/ugc/hotel-reviews/e62a1e6e-2ac4-4fff-8644-5422e50ed003-1761556468836.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Dessert](https://a.travel-assets.com/ugc/hotel-reviews/ffefa175-4455-4959-b0be-cac0ae382ddd-1761556467302.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bernadette Stayed 1 night in Oct 2025 ### 2/10 Terrible #### Daniel Oct 11, 2025 Disliked: Cleanliness, property conditions & facilities ⭐☆☆☆☆ Stay away — serious hygiene issue I stayed at Aura Tachibana recently and ended up with dozens of bed bug bites all over my arms and legs. The room looked fine at first, but by the next morning I was covered in itchy red marks. I had to move to another hotel and buy medication to treat the bites. I’ve reported this to management and hope they take immediate action to address it, but until there’s confirmation that the rooms have been properly treated, I strongly recommend avoiding this place. It was an awful experience and ruined part of my trip. ##### Daniel Stayed 1 night in Oct 2025 ### 4/10 Poor #### Louis Sep 16, 2025 Disliked: Staff & service, property conditions & facilities Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved. ##### Louis Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Mayuresh Sep 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience. ##### Mayuresh Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### ミチオ Aug 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ゆっくり過ごすことができるお宿でした。 外国人スタッフの対応も素晴らしかったです。 また利用したいと思います。 ##### ミチオ Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Tzyy ren Aug 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 位置比較偏僻，但早晚餐很棒。 但CHECK OUT早上需早點出發，但飯店沒有替代方案。還是要07:30才能用餐，有點缺乏彈性。 ##### Tzyy ren Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Glenda Jul 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We really enjoyed our stay here. The staff were amazing! My family and I felt like kings and queens. The property is charming, clean, private and well taken care of. We had two rooms one with the onsen and one traditional japanese room for our adult children. All four of us cant talk highly enough about our stay and experience here. ##### Glenda Stayed 2 nights in Jul 2025 ### 8/10 Good #### Luca Jul 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Esperienza unica Esperienza grandiosa dal punto di vista dell’immersione nella tradizione Giapponese. Non molto confortevole il materasso direttamente a terra e le sedie, però il posto è molto bello e l’onsen di altissimo livello. ##### Luca Stayed 2 nights in Jul 2025 ### 8/10 Good #### Verified traveller Jul 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 良い旅館 フロントからお食事処までとても良いサービスをして頂きました。 一点残念だったのはせっかくの日本旅行でスタッフの方が外国人の方が多かったことです。。^ ^； ##### Verified traveller Stayed 2 nights in Jun 2025 ### 8/10 Good #### CHIHARU Jun 23, 2025 Liked: Cleanliness, amenities, property conditions & facilities ２歳の孫と一緒にいきました 小さい子供の食事あれば よかったなと思いました 2泊しましたが初日の食事は、とてもボリュームあり、2日目も期待してましたが 少しボリュームなく残念でした 朝食も2日目は、かなりボリュームなく 残念でした しかしとてもいいお宿でした お世話になりました ##### CHIHARU Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### ?? May 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities 親子で来ました。海外のスタッフの方が多かったですがとても丁寧でした。お食事がとてもおいしかったです。 ##### ?? Stayed 1 night in May 2025 ### 10/10 Excellent #### Vincent May 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Dinner and breakfast were very good in terms of presentation and taste. ##### Vincent Stayed 1 night in May 2025 ### 6/10 Okay #### Verified traveller Apr 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 感じのいい人たち 従業員の方はほとんどが外国人でしたが、皆さんとても親切でした。創作料理もおいしかったです。 ##### Verified traveller Stayed 1 night in Apr 2025 ### 10/10 Excellent #### MIRAT Apr 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had an amazing stay at Aura Tachibana - super friendly and extremely helpful staff. The food at the hotel was amazing, and the Onsen experience along with some of the most amazing views of beautiful Hakone mountain line - this is a must experience if you are planning to visit Hakone area! ##### MIRAT Stayed 1 night in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Hoshino Resorts KAI Sengokuhara](https://www.expedia.ca/Hakone-Hotels-Hoshino-Resorts-KAI-Sengokuhara.h33155427.Hotel-Information) > > [Mount View Hakone](https://www.expedia.ca/Hakone-Hotels-Mount-View-Hakone.h8729207.Hotel-Information) > > [Hyatt Regency Yokohama](https://www.expedia.ca/Yokohama-Hotels-Hyatt-Regency-Yokohama.h45802512.Hotel-Information) > > [Hakone Ashinoko Hanaori](https://www.expedia.ca/Hakone-Hotels-HAKONE-ASHINOKO-HANAORI.h17821569.Hotel-Information) > > [Fukuzumiro](https://www.expedia.ca/Hakone-Hotels-FUKUZUMIRO.h22199966.Hotel-Information) > > [Gora Hanaougi Madoka No Mori](https://www.expedia.ca/Hakone-Hotels-GORA-HANAOUGI-MADOKA-NO-MORI.h24052056.Hotel-Information) > > [Hakone Gora Byakudan](https://www.expedia.ca/Hakone-Hotels-Hakone-Gora-Byakudan.h18661911.Hotel-Information) > > [Susukinohara Ichinoyu](https://www.expedia.ca/Hakone-Hotels-Susukinohara-Ichinoyu.h18340226.Hotel-Information) > > [The Yokohama Bay Hotel Tokyu](https://www.expedia.ca/Yokohama-Hotels-The-Yokohama-Bay-Hotel-Tokyu.h63421.Hotel-Information) > > [Hotel Indigo Hakone Gora by IHG](https://www.expedia.ca/Hakone-Hotels-Hotel-Indigo-Hakone-Gora.h37610710.Hotel-Information) > > [Musashino Bekkan](https://www.expedia.ca/Hakone-Hotels-Musashino-Bekkan.h11755444.Hotel-Information) > > [Hakone Onsen Yuyado Yamanosyou](https://www.expedia.ca/Hakone-Hotels-Hakone-Onsen-Yuyado-Yamanosyou.h31868452.Hotel-Information) > > [Laforet Hakone Gora Yunosumika](https://www.expedia.ca/Hakone-Hotels-Laforet-Club-Hakone-Gora-Yunosumika.h14905327.Hotel-Information) > > [Matsuzakaya Honten](https://www.expedia.ca/Hakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information) > > [Suiun](https://www.expedia.ca/Hakone-Hotels-Suiun.h35146060.Hotel-Information) > > [Tensui Saryo](https://www.expedia.ca/Hakone-Hotels-Tensui-Saryo.h17517724.Hotel-Information) > > [Kinnotake Tonosawa - Adult Only](https://www.expedia.ca/Hakone-Hotels-Kinnotake-Tonosawa-Adult-Only.h14773625.Hotel-Information) > > [Gora Kadan](https://www.expedia.ca/Hakone-Hotels-Gora-Kadan.h487175.Hotel-Information) > > [The Fujiya Hotel](https://www.expedia.ca/Hakone-Hotels-Fujiya-Hotel.h48627.Hotel-Information) > > [Hakoneonsen Sanso Nakamura](https://www.expedia.ca/Hakone-Hotels-Hakoneonsen-Sanso-Nakamura.h5579180.Hotel-Information) > > [APA Hotel & Resort Yokohama Bay Tower](https://www.expedia.ca/Yokohama-Hotels-APA-HOTELRESORT.h32509722.Hotel-Information) > > [Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone](https://www.expedia.ca/Hakone-Hotels-Ajisai-Onsen-Ryokan.h54030046.Hotel-Information) > > [Gora Hanaougi](https://www.expedia.ca/Hakone-Hotels-Gora-Hanaougi.h24051762.Hotel-Information) > > [Hotel Green Plaza Hakone](https://www.expedia.ca/Hakone-Hotels-Hotel-Green-Plaza-Hakone.h5271834.Hotel-Information) > > [Senkyoro](https://www.expedia.ca/Hakone-Hotels-Senkyoro.h9623039.Hotel-Information) > > [Hakone Kowakien TEN-YU](https://www.expedia.ca/Hakone-Hotels-Hakone-Kowakien-TEN-YU.h16219270.Hotel-Information) > > [The Westin Yokohama](https://www.expedia.ca/Yokohama-Hotels-The-Westin-Yokohama.h76584180.Hotel-Information) > > [Gora Kansuiro](https://www.expedia.ca/Hakone-Hotels-Gora-Kansuiro.h15734426.Hotel-Information) > > [Mizunoto](https://www.expedia.ca/Hakone-Hotels-Mizunoto.h13231124.Hotel-Information) > > [Kawasaki King Skyfront Tokyu REI Hotel](https://www.expedia.ca/Yokohama-Hotels-KAWASAKI-KING-SKYFRONT-TOKYU-REI-HOTEL.h23195079.Hotel-Information)