6/10 – Acceptable
David W.
25 juill. 2025
Points faibles : Propreté
The home was overall okay, but we encountered several issues that significantly affected our experience and ability to stay there for our vacation.Some basic items were missing—such as washcloths, kitchen essentials, and other everyday necessities—which made the stay less convenient than it should have been. We were also greeted upon arrive by being swarmed by wasps from the several nests around the front entrance and garage door. Not a great first impression.More seriously, we discovered black mold in the HVAC system after a restless night of warm moist air keeping the family up. A typical problem with AC systems not being able to cool a home is due to clogged air filters. Both the air handler and return line were absolutely disgusting. This was obviously a major health concern and made it difficult to remain in the home. We immediately booked a new place to stay and contacted the owner.That said, the VRBO owner was very responsive once we reported the issue. They took our concerns seriously and promptly refunded our stay, which we greatly appreciated.The property has potential with a fine layout and location, but it clearly needs a better property manager (owner lives in the UK) and attention given to safety and other details. Hopefully, the necessary improvements are made for future guests.
David W.
Séjour de 7 nuits en juillet 2025