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Reviews of Holiday Inn Express And Suites Hagerstown, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Hagerstown, an IHG Hotel
241 Railway Ln, Hagerstown, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 394 out of 794 reviews" "
Rating 8 - Good. 224 out of 794 reviews" "
Rating 6 - Okay. 97 out of 794 reviews" "
Rating 4 - Poor. 48 out of 794 reviews" "
Rating 2 - Terrible. 31 out of 794 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated and very convenient of interstate highway.
Stayed 1 night in Apr 2024

10/10 Excellent

Craig, Hartford

Liked: Amenities
There was various construction debris in and around the property. Had to be careful where walking and driving. Room was not the best. Various issues which I have shared with property management.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property many times. The rooms are spacious and the kids love the pool. They were doing renovations the last time we stayed so things were quite messy.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tiffani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was clean and well taken care of
Stayed 1 night in Mar 2024

10/10 Excellent

ChanZito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Trudy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful except it does not have a hot tub unless you call a cement square without jets a hot tub very disapointed the only reason i wanted to stay there! The room was a 10 and girl at front desk was wonderful!
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Matthew

Travelled with family
Liked: Amenities
The hotel is having renovations but did not list this during the booking. It was an obstacle course getting to our room. It will be very nice once it’s finished.
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was under renovation. No indication of this when I booked it.
Stayed 3 nights in Dec 2023

6/10 Okay

Bryce

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is in the process of being upgraded. New carpeting was dirty. Walls were dusty from all the work. All rooms beign worked on were left open after hours. None of the rooms on my floor had numbers on them. Room numbers were grouped together and left outside various rooms. Had to check 3 rooms before we could locate ours.
Stayed 1 night in Feb 2024

6/10 Okay

Ramon

Stayed 1 night in Jan 2024

8/10 Good

Cristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was ok.
Stayed 2 nights in Feb 2024

8/10 Good

michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024

4/10 Poor

Biruk

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is under construction, and they put me and my family on the floor where the construction is on going. No carpet on the floor screws on the floor, construction bedris on the floor.
Stayed 1 night in Feb 2024

2/10 Terrible

Gary

Disliked: Cleanliness, amenities, property conditions & facilities
Did not stay. Hotel was under construction, not acceptable.
Stayed 2 nights in Feb 2024

10/10 Excellent

olis

Travelled with family
Liked: Staff & service
Our new room was very nice. But hotel is renovating entire building. So a little dusty in places.
Stayed 1 night in Feb 2024

4/10 Poor

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Masresha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not a fan!
Thin, thin walls. The air would automatically turn off every hour and some thing was wrong tgst as it would turn off, it sounded like a woman screaming; every hour all night. Stopped just to sleep on a long car ride. Front desk guy was very nice though. Definitely would not stay at these again.
Stayed 1 night in Jan 2024

6/10 Okay

Steven

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Stayed 2 nights in Jan 2024

8/10 Good

Suzanne

Hard to give a good rating when the hotel is under construction but the room was nice and the staff excellent.
Stayed 1 night in Jan 2024

8/10 Good

Holly

Stayed 1 night in Dec 2023

6/10 Okay

Ronald

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
under reconstruction
We were never told that the lobby was under major reconstruction ! Dusty and strong smell of abhesives
Stayed 1 night in Dec 2023

6/10 Okay

Mary

bathroom had the smell of urine. Refrigerator leaked constantly into the floor from the freezer not having a cover on it. back/side door did not work for the 3 days we were there and hasn't worked for 3 visits we have been there. Breakfast was not good; bacon was burnt. Not enough food to supply customers.
Stayed 3 nights in Dec 2023

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Karen

Disliked: Property conditions & facilities, room comfort
Uncomfortable Stay
The hotel was under renovations. It was dusty and a construction site. The room was tired with stained wallpaper. You could not draw the drapes fully so only sheers covered the window and the parking lot high beam light shown in my eyes the whole night. We left at 4:45 to get on the road because we couldn't sleep.
Stayed 1 night in Dec 2023

10/10 Excellent

vicki, Middle River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Jonah

Stayed 1 night in Dec 2023

10/10 Excellent

Regina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really nice. Even though the hotel was under construction, our stay was still enjoyable and the pool was still open. The breakfast was awesome and all of our favorite breakfast foods. The rooms were clean and comfortable. The location is great for dining, shopping and right off the highway.
Stayed 1 night in Nov 2023

4/10 Poor

Ginger

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is currently under renovation. Our room had scratched furniture, peeling wallpaper and a very uncomfortable bed. It just looked dingy. Staff were complaining about each other.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Overall ok
Still construction beds comfy but beetles in the room. Tub does not work! Good breakfast.
Stayed 1 night in Nov 2023

8/10 Good

Tom

Stayed 1 night in Oct 2023

2/10 Terrible

charlie

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was under renovation since end of Aug. we not told of this Lobby was closed due to construction Front desk was in a closet made up of door and windows Access ton elevators was thru hallway construction over dirty cardboard taped to floor Breakfast was in a small conference room size unable to handle volume of guests Only working ice machine on third floor and it ran out of ice We want a discount for inconvience
Stayed 1 night in Oct 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond disappointef
Door to our room was open on arrival as it was hanging off yhe frame. No security with this room had lift the onob side of the door up to make it close. The beds were miserable warn to the point of hearing and feeling them creek alll night. I paid a premium to stay in this kind of poorly kept hotel I mean Red roof for half the price were better. Don’t bother there ate better and cheaper in yhe area
Stayed 1 night in Oct 2023

8/10 Good

Katherine

Liked: Staff & service, room comfort
Hotel under renovation
Ok stay but feel the multimillion dollar renovation played a part in just ok review.
Stayed 1 night in Oct 2023

4/10 Poor

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Let's start with they did not have my reservation and blamed it on Expedia that it didn't cross over to their system. But they were able to the reservation in a different system though they couldn't. So, they copied all the information and billed my credit card, again after I already paid on Expedia.The staff was trying to be helpful. On another level the hotel is having renovations and it was quite a cluster. I would think the hotel could have closed for renovation, its done all the time. The noise level at night was ridiculous! I could here people in the hallway at late hours and someone kept slamming their door. Needless to say i will not be recommending this hotel to anyone.
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was really good. Room was clean and staff was friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Lindsay

Stayed 2 nights in Oct 2023

2/10 Terrible

Susan

Disliked: Property conditions & facilities
The hotel public areas are under construction, with plastic sheeting, stripped flooring, dust everywhere. Guests should have been notified of this, or been given a price reduction, as it’s not an inexpensive place, and, for these conditions, seriously overpriced. In searching for an electrical outlet, I moved the bedside table and found a pile of candy wrappers and bags. Dirty, poorly maintained, with a very small television. Did I say seriously overpriced?! It is.
Stayed 1 night in Oct 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lobby undergoing renovation. No lights on in room so had to hunt for lamp and switch. Water pressure in bathroom was very low. Cracked floor tiles in bathroom Room was clean.
Stayed 1 night in Oct 2023

4/10 Poor

Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed was comfortable and clean. The bathroom stunk like a dirty rag was used to wipe it down. Also there was pubic hair on the floor and in the corners. A little more attention required during cleaning.
Stayed 1 night in Oct 2023

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The staff went above and beyond to help in any way they could
Stayed 1 night in Oct 2023

2/10 Terrible

jeffrey

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Doors delaminated from being old and heavy moisture by the looks of it. Carpet needed replaced a few years ago and the smell of the place is moldy. Breakfast was horrible with almost no choice of what to eat. Jerky sausage and sour apple juice, no pancakes or waffles so the safe standby was non existent. Paid $180 for a motel 6 experience at a holiday inn. Avoid and go to anotter town. Stayed at north Allentown PA next day and was very satisfied with that holiday inn.
Stayed 1 night in Sep 2023

4/10 Poor

Jaclyn, West Orange

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Looks nothing like the pictures in orbitz. It is under construction. Our room was dingy, stains on furniture, rips in the wallpaper, etc.
Stayed 1 night in Oct 2023

10/10 Excellent

Jaxon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 2 nights in Sep 2023

2/10 Terrible

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Dave

Disliked: Cleanliness, property conditions & facilities
It’s a mess
First, Hotel was under construction for ground floor renovations. It was a mess. Secondly, rug in room and hall was gross, while chair in room was disgusting. Toilet did not flush properly. Would NOT recommend!!
Stayed 1 night in Sep 2023

8/10 Good

debra

Travelled with family
Stayed 1 night in Sep 2023

4/10 Poor

Louise

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish we would have been told in advance no entry hall reduced breakfast room. We understand the major renovations but we should have been given a choice to cancel.
Stayed 1 night in Sep 2023