Outdoor pool, pool umbrellas, sun loungers

Reviews of Country Inn & Suites by Radisson, Gurugram Sector 12

3.5 out of 5
Country Inn & Suites by Radisson, Gurugram Sector 12
Plot No. 301/302, Gurugram, Delhi N.C.R

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 41 reviews" "
Rating 8 - Good. 14 out of 41 reviews" "
Rating 6 - Okay. 8 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 3 out of 41 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

ATUL

Stayed 2 nights in Dec 2023

6/10 Okay

Kshitij

Travelled with partner
Liked: Cleanliness
I liked what it had to offer for the price. Although the location wasn't applaudable and the premises does not look like what is shown in the pictures, its much worse.
Stayed 1 night in Aug 2022

2/10 Terrible

Mohit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Good staff, good food, room was ok, location is not good.
Stayed 2 nights in Mar 2021
Response from Akshay P Singh on Mar 23, 2021
Dear Guest, Thank you for choosing to stay at Country Inn & Suites By Radisson Sector - 12! Guest feedback is taken seriously at our hotel as it helps us understand which aspects of our hospitality require improvement. Our team always strives to offer our guests the best of hospitality and make their stay memorable. Best Regards

8/10 Good

Rajan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Akshay P Singh on Mar 23, 2021
Dear Guest, Namaskar, Thank you so much for sharing your feedback on Expedia forum & wonderful ratings. We would love for you to return to the hotel soon. Best Regards

10/10 Excellent

Rajan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Akshay P Singh on Mar 23, 2021
Dear Guest, Namaskar, Thank you so much for sharing your feedback on Expedia forum & wonderful ratings. We would love for you to return to the hotel soon. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
The Staff was very courteous & friendly.. Privacy was respected and cleanliness was maintained.. Look forward to further more stays.
Stayed 1 night in Feb 2020
Response from Ashish Sadana on Feb 20, 2020
Dear Guest, Namaskar, What a delight to read such a warm feedback coming from amazing guests! We are glad that you liked our services and hospitality. Thank you for the kind and appreciative words to describe your experience. We would love for you to return to the hotel soon. Stay with us and make some precious memories that you may cherish forever. Thanks & Regards

10/10 Excellent

Suresh

Stayed 1 night in Jan 2020

6/10 Okay

You Eng

Business traveller
Stayed 5 nights in Jan 2020
Response from Ashish Sadana on Feb 20, 2020
Dear Valued Reviewer, Thank you for taking time to share your feedback, based on your recent stay with us. We sincerely regret for the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your recent experience, if given a chance we would certainly like to showcase the service that we endeavour to offer our guests at Country Inn & Suites by Radisson. Kindly accept our sincere apologies. Thanks & Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Good food. Accommodating front desk staff. The hotel can improve the quality of mattresses
Stayed 3 nights in Dec 2019
Response from Ashish Sadana on Dec 12, 2019
Dear guest, Namaste! Thank you for your valuable feedback. We are glad to know that you had a good experience staying with us. We also express our concern and apology over the matter highlighted in your review related to quality of mattresses. We have noted your comments and we will take necessary steps to resolve the issues at the earliest, as applicable. My team and I will look forward to hosting you again in future. Best regards, Ashish Sadana

10/10 Excellent

BinChin, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and staff was amazing for the week I stayed there. The staff is very nice, everything I tried from the room service menu was very good. Breakfast in the morning is very good. When I am in the area, I will definitely be staying here again.
Stayed 8 nights in Oct 2019
Response from Ashish Sadana on Nov 12, 2019
Dear Guest, Namaskar, The generosity of your compliments that you have so kindly showered upon us on Expedia, is a matter of sheer happiness and great pride for us. It is flattering to receive such compliments from our guests and is greatly motivating to work harder to achieve the highest levels of excellence With open arms we await your return to the hotel, so that we can avail this opportunity to give you another memorable trip!

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay Experience
Have stayed here earlier, so I knew what to expect.Efficient,clean,good breakfast,courteous staff.
Stayed 1 night in Aug 2019
Response from Akshay P Singh on Aug 29, 2019
Dear Guest, Greetings of the day! Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inn & Suites by Radisson, Gurgaon Sector 12 we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Team Country Inn & Suites by Radisson, Gurgaon Sector 12

10/10 Excellent

Nishchaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Over all a very good comfortable stay, staff of every department very help ful, good choices for breakfast, clean, value for money etc will continue to stay in future
Stayed 1 night in Jul 2019
Response from CIS 12 Reservations on Aug 3, 2019
Dear Guest, Greetings of the day! Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inn & Suites by Radisson, Gurgaon Sector 12 we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Team Country Inn & Suites by Radisson, Gurgaon Sector 12

8/10 Good

Sanjiv

Liked: Cleanliness, staff & service, room comfort
Very helpful and courteous staff.
Stayed 3 nights in Jun 2019
Response from CIS 12 Manager on Jul 17, 2019
Dear Mr. Sanjiv, Greetings of the day! Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inn & Suites by Radisson, Gurgaon Sector 12 we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Team Country Inn & Suites by Radisson, Gurgaon Sector 12

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth it!
Stayed 3 nights in May 2018
Response from Anurag Sharma on Jun 28, 2018
Dear Mr. Sanjay, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area.

6/10 Okay

adil, new delhi

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel staff should be more considerate
Experience was not so good this time I have been to the hotel many times before but the kind of attitude I got to see this time from the hotel staff was not good They should know that a customer comes to the hotel to take a stay not for maintaining 5S into the room
Stayed 1 night in Mar 2018
Response from Anurag Sharma on Jun 28, 2018
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,

8/10 Good

Goutam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay and value for money experience.
Great to stay here though little away from work place even few more branded hotels being available trying with Country Inn was worth.
Stayed 3 nights in Mar 2018
Response from Anurag Sharma on Jun 28, 2018
Dear Mr. Goutam, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely,

8/10 Good

ching chuan

Liked: Cleanliness, property conditions & facilities, room comfort
Poor Wi-Fi
One issue in this hotel is the weak Wifi
Stayed 6 nights in Dec 2017
Response from Anurag Sharma on Jun 28, 2018
Dear Mr. Arun Kumar, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. We would like to inform you that we have increased the speed to 40 MBPS. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely,

6/10 Okay

N, Pune

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Good Rooms, but poor management.
Room itself was very Nice, comfortable. Food Quality was good, Breakfast was nice. Being a Carlson group hotel I expected much better. They were not aware of my reservation, No Towels in room, No Toiletries, Stinking room. I ordered Thai Curry and they called and said not available, a lot of dishes were unavailable.
Response from Anurag Sharma on Jun 28, 2018
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
location is pathetic, room size was too small
Location is pathetic,staff was ok,room size was too small as per brand and rates,over all it was pathetic deal as compare to others available deals in the market on weekdays.Over all it was disaster and nightmare and total shocking.
Response from Anurag Sharma on Jun 28, 2018
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,

4/10 Poor

Malcolm

Disliked: Cleanliness, property conditions & facilities, room comfort
Functional
Friendly and helpful restaurant staff. Indignant and arrogant management staff.

10/10 Excellent

Prabhjot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip
It was good stay. Staff was helpful. Food was authentic. Over all good experience
Response from Anurag Sharma on Jun 28, 2018
Dear Mr. Arun Kumar, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely,

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very bad the furniture very old and had ants bed lice very horrible

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room n food:)
Overall a comfortable stay..hotel food was awesome and staff was also quick..pool was bit small..great place to relax
Response from Anurag Sharma on Jun 28, 2018
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely,

8/10 Good

Girish, HOUSTON,TX

Liked: Cleanliness, staff & service, property conditions & facilities
NICE HOTEL
VIEW FROM WINDOW WAS NOT PLEASANT

8/10 Good

Nidhi, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
I had little difficulty locating the hotel otherwise everything was good. please update your phone number on the website.

2/10 Terrible

Alison, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Dingy hotel in the middle of nowhere
We chose this hotel in order to visit Sultanpur Bird Sanctuary and that turned out to be 35km away. There were no nearby taxis and the hotel arranged a taxi but at high cost. Sultanpur was well worth the visit. But the hotel was very poor. On a busy road lined with car maintenance workshops and nothing in the area for tourists to do. Inside the hotel was dark and dingy, the rooftop pool was out of use, our room had opaque windows to hide the view of a high wall, and the food was not cheap and not nice. All in all an unpleasant stay.
Response from Anurag Sharma on Jun 28, 2018
Dear Alison, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,

8/10 Good

Donald, Kansas City, KS

Liked: Cleanliness, staff & service, room comfort
Very happy with stay
Very friendly staff. They worked very hard to make me as happy as possible. Very low rates for personal hotel taxis for the day.
Response from Deepak Khattri on Feb 20, 2016
Dear Guest, Greetings from Country Inn & Suites By Carlson Sector 12!!! Thank you for staying with us and taking out time to review our property. We are glad you had an enjoyable stay with us. Your encouraging comments about our rooms and other service areas have been received well by the team here and have been accepted with gratitude. We thank you once again for your generous comments and hope to welcome you back soon. Best Regards, Deepak Khattri Asst. Front Office Manager

6/10 Okay

subramoni, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verify phone numbers of hotels
The phone number mentioned in hotels.com for the hotel is wrong. With no internet and no phone due to international trip it was a very bad night trying to find the hotel in middle of night. It was not easy to find out even for taxi driver. I wish hotels.com verify the number before confirming the booking. Literally a disappointing service from hotels.com

8/10 Good

Udit, Delhi

Liked: Cleanliness, property conditions & facilities, room comfort
GOOD!!
the stay was absolutly amazing..the ambience was nice and the rooms were cleaned but the only thIng which i didint liked is that the tv there doesnot have every channel,there were only few channels which we were able to see...

8/10 Good

Karina

Liked: Cleanliness, property conditions & facilities

4/10 Poor

Traveler oct 2014

Disliked: Room comfort
Advertised as 4 star but it's not
Location is really congested... this is the main issue. Rooms gloomy and although clean not particularly welcoming. Food in restaurant is very good. This should be more in the category of a 3 star. If in Gurgaon, look for hotels on Sector 29. It has much more open and clean surroundings. A bit more expensive, but worth it. I had made two separate bookings. They honored the cancellation policy as stated. So it was ok, I could move to another place.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Experience
We stayed in the hotel for 2 nights and the experience was really good from every aspect. The staff at the front desk is courteous and made arrangement without fuss even as we checked-in early. I appreciate the courtesy extended by the Front Desk Manager, Mr. Pankaj Roy for his gesture.
Response from Anurag Sharma on Jun 28, 2018
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Standard Hotel
Rooms are spacious, well maintained and comfortable. Service and breakfast buffet was nice. Location is a little way off though from hear of Gurgaon
Response from Deepak Khattri on Feb 20, 2016
Dear Guest, Greetings from Country Inn & Suites By Carlson Sector 12!!! Thank you for staying with us and taking out time to review our property. We are glad you had an enjoyable stay with us. Your encouraging comments about our rooms and other service areas have been received well by the team here and have been accepted with gratitude. We thank you once again for your generous comments and hope to welcome you back soon. Best Regards Deepak Khattri

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel at an affordable price
I found the room clean, bedding clean, washroom clean. The meals were served in a clean manner. The Restaurant was pleasant and inviting. The staff took care in preparing a customed omlete for me and served fresh squezed fruit juice and the best part was that the breakfast was included free in the Hotel Room Cost. The room was at least four star and the service was definetely five star. The only negative I can say was that the location of the hotel was poor, however once you enter the Hotel Lobby, yoy would not know the difference. I would definetely stay there again.
Response from Deepak Khattri on Dec 18, 2015
Dear Guest, Greetings from Country Inn & Suites By Carlson Sector 12!!! Thank you for staying with us and taking out time to review our property. We are glad you had an enjoyable stay with us. Your encouraging comments about our rooms and other service areas have been received well by the team here and have been accepted with gratitude. We thank you once again for your generous comments and hope to welcome you back soon. Best Regards Deepak Khattri Asst. Front Office Manager

10/10 Excellent

Arvind, Panchkula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise staying at Country Inn
After a month n a half holiday in Switzerland n Italy my wife n I decided to break our journey at the Country Inn, Sector 12, Gurgaon for the night of 16th September, 2011. We were in for a very Pleasant surprise with the Hotel's amenities & staff training. I would clearly rate it at 5 star level. Right from the time we checked in till the time we checked out, the staff's behavior was at par with any Taj Hotel property. While checking out I complimented the General Manager of the Hotel about the superb training of the staff which makes a guest feel like a VVIP..........great feeling. Thank you.
Response from Deepak Khattri on Feb 20, 2016
Dear Guest, Greetings from Country Inn & Suites By Carlson Sector 12!!! Thank you for staying with us and taking out time to review our property. We are glad you had an enjoyable stay with us. Your encouraging comments about our rooms and other service areas have been received well by the team here and have been accepted with gratitude. We thank you once again for your generous comments and hope to welcome you back soon. Best Regards Deepak Khattri Asst. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
5th floor spa treatment was very wonderful and they are using real ayurveda oil by your choice. skill by japanese owner ,its quite nice and world standard .if you would like to relief your body and mind lets try spa!! thanks for their hospitality .
Stayed 2 nights in Mar 2019
Response from Anurag Sharma on Apr 2, 2019
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inn & Suites by Radisson, Gurgaon Sector 12 we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Country Inn & Suites by Radisson, Gurgaon Sector 12

8/10 Good

WICHIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel surrounded by messy road side.
Inside this hotel everything is good, but outside the hotel is quite messy such as dust on the roadside, chaos traffic and noisy horn sound.
Stayed 2 nights in Mar 2018
Response from Anurag Sharma on Jun 28, 2018
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

6/10 Okay

Phototraveller

Liked: Staff & service
Gerade genügend für eine Nacht vor Abreise
Das Hotel ist etwa 40 Minuten vom Flughafen entfernt, insofern für einen Aufenthalt mit Abflug während der Nacht geeignet. Nach einem sehr fetthaltigen Nachtessen (Gemüsereis) haben wir uns hingelegt, um einen Moment vor der Abreise zu schlafen. Nach 20.00 Uhr ging dann plötzlich ohrenbetäubendes Discogehämmer los und riss uns aus dem Dämmerschlaf. Der Lärm stammte aus dem Untergeschoss von einer indischen Hochzeit und liess natürlich nicht mehr schlafen. Obwohl in Gurgaon gelegen, bietet die Umgebung nichts als triste und verkehrsreiche Grossstadtatmosphäre. Reception-, Gepäckträger- und Chauffeur sind bemüht, so dass der Service insgesamt zufriedenstellend ist.
Response from Deepak Khattri on Feb 20, 2016
Lieber Gast, Grüße von Country Inn & Suites By Carlson Sector 12 !!! Vielen Dank für den Aufenthalt bei uns und Herausnehmen Zeit, um unser Eigentum auf Trip Advisor überprüfen. Wir freuen uns, Sie bei uns hatten einen angenehmen Aufenthalt. Wir bekunden unsere Besorgnis über die Materie in einen Beitrag hervorgehoben. Wir haben Ihre Anmerkungen zur Kenntnis genommen und wir werden die notwendigen Schritte einleiten , um die Probleme so bald zu lösen , soweit zutreffend. Wir bedanken uns nochmals für Ihre großzügige Kommentare und hoffen, Sie bald wieder begrüßen zu dürfen. Freundliche Grüße, Deepak Khattri Asst . Front Office Manager