Ratings based on 63 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from England

Got a refund and left quick!

Posted 9-Jan-2017
Pros: Nothing at all!!!!!
Cons: Customer service - The manager needs to be replaced or start actually caring about his guests. The doors are very basic, could easily break in
Location: Stay somewhere else if you want things to do. There is nothing and barely any restaurants.
Knew the hotel was going to be basic when we booked but as we couldn't get in to the nicer hotel on the beach we decided to go for it anyway as we had heard that it was on one of the nicest beaches in koh Samui. Unfortunately the weather turned extremely bad. First morning there we woke up to find that the floor was flooded due to there being big gaps between the door and the frame. The wind had blown rain in with such force that things we had put on the floor the night before were soaking wet. After breakfast (which is also a shambles by the way!) we had a power cut. Everything stopped. Including the water which runs on a pump. That meant we had no shower and no toilet! Reception said it would a couple of hours which we were fine with. After two hours we returned to reception as it was still off. They told us that the power was out everywhere and were still waiting. We decided to take a walk down to a restaurant the other end of the beach to see how they were coping. Turns out they had everything working and had all day! our hotel had lied. 5.30pm we had not had power for 6 hours and it was getting dark. Couldn't use anything & had not been offered anything by the hotel, not even a torch! The manager actually laughed at us when we got to speak to him. I asked what we were paying for if not even the toilet could be used. He could't be bothered to deal with us so refunded the money and we packed up quick to head to back to our previous, much nicer, hotel.
Comment from Hotel Management
20-Feb-2017 by Tom Crystal Bay, Hotel Management
I am very sorry for the bad experience. We had the worst flooding in 10 years in Samui during your stay and Samui was actually declared a disaster zone for several days. There was many power cuts in the area and it was a very hard time for all customers and our staff. We offered refunds to any customers who wanted to leave. This was not as we 'could not be bothered' it was so guests could make a decision if they wanted to leave or not without having to worry about losing money. I am sorry that you felt our staff did not care.
4 out of 5
by A verified traveller

Stunning view

Posted 20-Sep-2016 on Hotels
Stayed in the grand seaview room and the view from this room is simply to die for. Very spacious room, modern and clean. Breakfast so so and a small pool on the resort. Most beautiful beach on Samui. Not a lot to do in the local area.
3 out of 5
by A verified traveller

Next to beach but location is terrible

Posted 11-Jun-2016
Pros: Beach
Cons: Rooms
Location: Only beach nearby, there is nothing else to do nearby.
Hotel is next to secluded beautiful beach but location is terrible. The nearest market is pretty far and you may end up spending a lot to reach there.
5 out of 5
by Rachel from Wellington

Just a perfect beach.

Posted 12-May-2016 on Hotels
It was wonderful. I recommend the ocean view rooms. Service and serenity. Very friendly staff. I will he back again.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Amazing holiday!

Posted 6-Apr-2016
We had an absolutely brilliant time at Crystal Bay. Not sure how anyone can give this place a bad rating. The hotel is small and basic but has everything you need. We had a seaview deluxe room which was clean and a decent size. The food is good and the staff very friendly and helpful. The yacht club restaurant is great but more expensive, and the pool there is lovely. But the best bit is the beach. No rubbish at all and not too crowded. Just soft sand and the warm sea. Would go back tomorrow!
5 out of 5
by Lucinda from Weymouth

Relax at Crystal Bay

Posted 29-Feb-2016 on Hotels
Beautiful beach, great staff, excellent Thai food
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 31-Oct-2015 on Hotels
4 out of 5
by David from Maidstone

Stunning views

Posted 27-Sep-2015 on Hotels
Beautiful view from the room over crystal bay is this hotels big sell. Room was clean, some furnishings a bit dated, but overall perfectly good. Breakfast was adequate, but nothing special. We stayed in the grand sea view room which sits higher than the other rooms.
5 out of 5
by Todd from London

Epic

Posted 30-Aug-2015 on Hotels
Epic
2 out of 5
by A verified traveller from florida usa

Nice location

Posted 24-May-2015
Location on quiet beach. HOTEL needs a lot of work. Only 7 Chaise lounge chairs and none on the beach. Had an sea front deluxe room. But the large tree in front blocked our view it just needed trimming. Food was ok. Staff not friendly. Overpriced for the room.