Got a refund and left quick!
Knew the hotel was going to be basic when we booked but as we couldn't get in to the nicer hotel on the beach we decided to go for it anyway as we had heard that it was on one of the nicest beaches in koh Samui.
Unfortunately the weather turned extremely bad. First morning there we woke up to find that the floor was flooded due to there being big gaps between the door and the frame. The wind had blown rain in with such force that things we had put on the floor the night before were soaking wet.
After breakfast (which is also a shambles by the way!) we had a power cut. Everything stopped. Including the water which runs on a pump. That meant we had no shower and no toilet! Reception said it would a couple of hours which we were fine with.
After two hours we returned to reception as it was still off. They told us that the power was out everywhere and were still waiting. We decided to take a walk down to a restaurant the other end of the beach to see how they were coping. Turns out they had everything working and had all day! our hotel had lied.
5.30pm we had not had power for 6 hours and it was getting dark. Couldn't use anything & had not been offered anything by the hotel, not even a torch! The manager actually laughed at us when we got to speak to him. I asked what we were paying for if not even the toilet could be used. He could't be bothered to deal with us so refunded the money and we packed up quick to head to back to our previous, much nicer, hotel.
Comment from Hotel Management
20-Feb-2017 by Tom Crystal Bay, Hotel Management
I am very sorry for the bad experience. We had the worst flooding in 10 years in Samui during your stay and Samui was actually declared a disaster zone for several days. There was many power cuts in the area and it was a very hard time for all customers and our staff. We offered refunds to any customers who wanted to leave. This was not as we 'could not be bothered' it was so guests could make a decision if they wanted to leave or not without having to worry about losing money. I am sorry that you felt our staff did not care.