Estimado Gelvin;¡Muchas gracias por su maravillosa reseña! Nos alegra enormemente saber que disfrutó de su estancia en nuestro hotel. Su satisfacción es nuestra mayor recompensa.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,Hilton Guatemala City.

Thank you very much for your wonderful review! We are very happy to know that you enjoyed your stay at our hotel. Your satisfaction is our greatest reward.We hope to have the pleasure of welcoming you again in the future.Sincerely,Hilton Guatemala City.

Dear. AndresFirst of all, we want to sincerely thank you for taking the time to share your experience at our hotel. We read with great regret that his stay was not satisfactory and we deeply apologize for the inconvenience caused.Our early check in is subject to availability, the guest can request it in advance to give it priority, otherwise it would be very difficult to provide early check in.At Hilton, we are committed to providing excellent service to each of our guests. Therefore, we take your feedback very seriously and will use it as a valuable opportunity to continually improve.We hope to have the opportunity to welcome you again in the future and provide you with an experience that far exceeds your expectations.Sincerely,Hilton Guatemala City

Estimada Sra. Danielle En primer lugar, queremos agradecerle sinceramente por haberse tomado el tiempo de compartir su experiencia en nuestro hotel. Leemos con gran pesar que su estadía no ha sido satisfactoria y nos disculpamos profundamente por las molestias ocasionadas.En Hilton, nuestro compromiso es brindar un servicio de excelencia a cada uno de nuestros huéspedes. Por ello, tomamos muy en serio sus comentarios y los utilizaremos como una valiosa oportunidad para mejorar continuamente.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia que supere con creces sus expectativas.Atentamente,Hilton Guatemala City

Dear Mrs. Mary Elizabeth First of all, we want to sincerely thank you for taking the time to share her experience at our hotel. We read with great regret that her stay was not satisfactory and we deeply apologize for the inconvenience caused.At Hilton, we are committed to providing excellent service to each of our guests. Therefore, we take your feedback very seriously and will use it as a valuable opportunity to continually improve.We hope to have the opportunity to welcome you again in the future and provide you with an experience that far exceeds your expectations.Sincerely,Hilton Guatemala City

Estimada Ana. En primer lugar, queremos agradecerle sinceramente por haberse tomado el tiempo de compartir su experiencia en nuestro hotel. Leemos con gran pesar que su estadía no ha sido satisfactoria y nos disculpamos profundamente por las molestias ocasionadas.En Hilton, nuestro compromiso es brindar un servicio de excelencia a cada uno de nuestros huéspedes. Por ello, tomamos muy en serio sus comentarios y los utilizaremos como una valiosa oportunidad para mejorar continuamente.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia que supere con creces sus expectativas.Atentamente,Hilton Guatemala City

En nombre de Hotel Hilton queremos agradecerle sinceramente por tomarse el tiempo para escribir una reseña sobre su reciente estadía con nosotros. Nos alegra mucho saber que disfrutó de su experiencia y que encontró nuestro hotel a su gusto.Su opinión es muy importante para nosotros y nos ayuda a mejorar continuamente nuestros servicios. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,Hilton Guatemala City

Estimada Olga, Agradecemos el tiempo que se ha tomado en compartir la experiencia durante su estadía. Su opinión es muy importante para nosotros ya que nos hace mejorar día a día. Le comento que nuestra piscina y jacuzzis, al estar al aire libre pueden tener basura natural, es por eso que nuestro equipo de mantenimiento se preocupa por la limpieza del área cada cierto tiempo. De igual manera, por seguridad suya y de nuestros huéspedes, no brindamos servicio de alimentación en el área. En nuestro restaurante y bar (disponible de 5 a 11 pm.) pueden refrescarse nuestros huéspedes.Esperamos tenerle pronto nuevamente y poder resarcir su experiencia con nosotros.Saludos cordiales,Hilton Guatemala City

Dear Francois, we appreciate the time you took to share your experience during your stay with us. We are delighted to know you enjoyed our service and facilities.We are proud that our team members did make a difference for your stay. As Hilton, we are committed to our guests and to deliver exceptional experiences. We hope to have you again as our guest in a near future.Best regards, Hilton Guatemala City

Estimada Carol, Agradecemos el tiempo que se ha tomado en compartir la experiencia durante su estadía con nosotros. Nos complace saber que nuestras instalaciones y servicio fueron de su agrado. Su opinión es muy importante para nosotros y nos gustaría saber de qué manera podemos mejorar para hacer de su próxima visita una estadía excepcional.Saludos cordiales, Hilton Guatemala City

Dear Latoya, We appreciate the time you took to share your experience during your stay. We regret that you were unhappy during your stay. We offered you an early check in at no cost at 12pm and we tried to accommodate the 4 extra guests that were on your reservation for 4 adults. Your feedback allows us to improve and we sincerely hope you give us another chance to serve you the way you deserve. Best regards,

Estimada Laura,Agradecemos el tiempo que se ha tomado en compartir la experiencia durante su estadía con nosotros. Nos complace saber que nuestras instalaciones y servicio fueron de su agrado. Esperamos tenerle pronto nuevamente con nosotros en un futuro no muy lejano.

Dear Danny, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and rest assured that this is not the impression we wish to leave with our valued guests.We would like to know more details about what happened during your stay as we unfortunately were not aware of these inconveniences in the different communications we established with you throughout your stay.If there is anything we can assist you with, please do not hesitate to contact us.Best regards,Laura RiveraFront Desk Manager

Estimado Marvin, Agradecemos el tiempo que se ha tomado para compartir su experiencia durante su estadía. Nos gustaría saber más detalles sobre lo que sucedió durante su estadía con sus invitadas, ya que no tuvimos el placer de tenerle hospedado con nosotros personalmente. Sus comentarios nos ayudaran a hacer las correcciones correspondientes y poder servirle de una mejor manera en su próxima estadía.Cualquier duda o consulta, quedo a la orden.Saludos cordiales,Laura RiveraFront Desk Manager

Estimado Gerardo,Agradecemos el tiempo que se ha tomado en compartir la experiencia durante su estadía con nosotros. Nos complace saber que nuestras instalaciones y servicio fueron de su agrado. Esperamos tenerle pronto nuevamente con nosotros en un futuro no muy lejano. Laura RiveraFront Desk Manager

Estimada Monica, Agradecemos el tiempo que se ha tomado en compartir la experiencia durante su estadía con nosotros.Nos gustaría saber más detalles sobre lo que sucedió durante su estadía para poder hacer las correcciones y poder servirle de una mejor manera en su próxima estadía. Esperamos tenerle pronto nuevamente con nosotros en un futuro no muy lejano. Laura RiveraFront Desk Manager

Dear Elisa, We appreciate the time you took sharing your experience during your stay with us.We are proud that our team members did make a difference for your stay. As Hilton, we are committed to our guests and to deliver exceptional experiences. We will gladly be passing on your congratulations to Antonio.We are looking forward to welcoming you again very soon!Laura RiveraFront Desk Manager

Dear Mr. LuisFirst of all, we want to sincerely thank you for taking the time to share his experience at our hotel. We read with great regret that his stay was not satisfactory and we deeply apologize for the inconvenience caused.At Hilton, we are committed to providing excellent service to each of our guests. Therefore, we take your feedback very seriously and will use it as a valuable opportunity to continually improve.We hope to have the opportunity to welcome you again in the future and provide you with an experience that far exceeds your expectations.Sincerely,Hilton Guatemala City

Thank you Moses for the time you give us,We hope to see you soon.

Thank you Diego for the time you give us,We have transferred your observation to our indicated department.

¡Muchas gracias por su maravillosa reseña! Nos alegra enormemente saber que disfrutó de su estancia en nuestro hotel. Su satisfacción es nuestra mayor recompensa.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,Hilton Guatemala City.

We appreciate your observation, we have gladly transferred it to our corresponding department. We look forward to serving you on your next visit.

Dear Flora, We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience based on what you have detailed about the noise. Should you require further assistance, please do not hesitate to contact us. Best regards, Laura RiveraFront Desk ManagerHilton Guatemala City

We appreciate the time you have taken to give us your appreciation. We hope to see you soon.

Thanks for the information, we look forward to seeing you soon

Dear Mark, We appreciate the time you took to share your experience in our hotel. We are delighted to know you enjoyed our service and facilities. We are looking forward to having you in our hotel in a near future. Best regards,Laura RiveraFront Desk Manager

Dear Morella, We appreciate the time you took to share your experience during your stay. We provide private taxi service from the hotel for your convenience. We are located near malls, restaurants and various places for recreation. We are looking forward to welcoming you again very soon!Best regards, Laura Rivera - Front Desk Manager

Dear Cesia, we appreciate the time you took to share your experience during your stay with us. We are delighted to know you enjoyed our service and facilities. We are looking forward to welcoming you again very soon!Laura RiveraFront Desk Manager

Dear Flora, We appreciate the time you took to share your experience during your stay with us. We are delighted to know you enjoyed our service and facilities. We are looking forward to welcoming you again very soon!Laura Rivera - Front Desk Manager

Estimada Flora, agradecemos el tiempo que se ha tomado en compartir la experiencia durante su estadía con nosotros. Nos complace saber que nuestras instalaciones y servicio fueron de su agrado. Esperamos tenerle pronto nuevamente con nosotros en un futuro no muy lejano. - Laura Rivera / Front Desk Manager

Estimado Walter, agradecemos el tiempo que se ha tomado en compartir la experiencia durante su estadía con nosotros. Nos complace saber que nuestras instalaciones y servicio fueron de su agrado. Esperamos tenerle pronto nuevamente con nosotros - Laura Rivera / Front Desk Manager

Estimado Sr. Lara, agradecemos el tiempo que se ha tomado en compartirnos la experiencia durante su estadía. Nos complace saber que nuestras instalaciones y servicio fueron de su agrado. Para nosotros, su opinión es muy importante, por lo que ya trasladamos sus comentarios al área correspondiente para solucionar este tema. ¡Esperamos tenerle pronto nuevamente en el hotel!Laura Rivera - Jefa de Recepción

Dear Brenda, we appreciate you preference and the time you took to share your experience with us. We are delighted you enjoyed your stay. We hope to see you very soon! Hilton Guatemala City

Dear Jenny, we appreciate the time you took to share your experience with us. We are glad you enjoyed your stay and we want to assure you that we will take your suggestions into consideration. We hope to see you very soon!

Dear Lisa Ann, We appreciate the time you took to share your experience during your stay in Hilton Guatemala City. We take into consideration the opinion and comments from our guests to provide an excellent experience for their visit. We hope to see you very soon!Laura RiveraJefa de Recepción

Estimada Sandra, agradecemos el tiempo que se ha tomado en compartir la experiencia durante su estadía con nosotros. Nos complace saber que nuestras instalaciones y servicio fueron de su agrado. Esperamos tenerle pronto nuevamente con nosotros - Laura Rivera / Front Desk Manager

Dear Sheree, we appreciate the time you took to share your experience with us. We are glad you enjoyed your stay and we want to assure you that we will take your suggestions into consideration. We hope to see you very soon! - Hilton Guatemala City

Estimada Sra. Salgado, Agradecemos el tiempo que se ha tomado en compartir la experiencia durante su estadía con nosotros. Nos complace saber que nuestras instalaciones y servicio fueron de su agrado. Su opinión es muy importante para nosotros y nos gustaría saber de qué manera podemos mejorar para hacer de su próxima visita una estadía excepcional. Esperamos tenerle pronto nuevamente con nosotros en un futuro no muy lejano. Saludos cordiales, Laura RiveraFront Desk Manager

Dear Freddy, we appreciate you preference and the time you took to share your experience with us. We are delighted you enjoyed your stay. We hope to see you very soon! Hilton Guatemala City

Dear Erwin, we appreciate you preference and the time you took to share your experience. We are glad you enjoyed your stay with us. We hope to see you very soon! Hilton Guatemala City

Estimada Sra. Norma, agradecemos el tiempo que ha tomado para brindarnos sus comentarios, para nosotros es muy importante. Hemos trasladado sus comentarios a los departamentos correspondientes y esperamos atenderle muy pronto nuevamente! Hilton Guatemala City

Thank you for the time you took to share your experience, we hope to see you soon.

Thank you for taking the time to provide us with your recommendation. We hope to see you soon

Estimado Nathan, Agradecemos el tiempo que se ha tomado en compartir la experiencia durante su estadía con nosotros. Nos complace saber que nuestras instalaciones y servicio fueron de su agrado. Su opinión es muy importante para nosotros y nos gustaría saber de qué manera podemos mejorar para hacer de su próxima visita una estadía excepcional. Esperamos tenerle pronto nuevamente con nosotros en un futuro no muy lejano. Saludos cordiales, Laura RiveraFront Desk Manager

Thank you Mr. Richard for your observations, it is important for us, we have transferred them to the corresponding department. We hope to see you soon.