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Reviews of Hotel Ciudad Vieja

3 out of 5
Hotel Ciudad Vieja
8a. Calle 3-67 Zona 10, Guatemala City, Guatemala

Reviews

9.0

Wonderful

Rating 10 - Excellent. 101 out of 163 reviews" "
Rating 8 - Good. 46 out of 163 reviews" "
Rating 6 - Okay. 12 out of 163 reviews" "
Rating 4 - Poor. 2 out of 163 reviews" "
Rating 2 - Terrible. 2 out of 163 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Randall

Travelled with group
Liked: Cleanliness, staff & service, amenities
El hotel está un poco fuera de la zona rosa, pensamos que era seguro para caminar desde ahí, pero en nos recomendaron no hacerlo después de caer el sol. Por lo demás estuvo muy bien.
Stayed 2 nights in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Very clean and comfortable. Good security. Great location for medical services and close to best part of town.
Stayed 1 night in Mar 2024

8/10 Good

Dong

Travelled with group
Liked: Cleanliness, staff & service, amenities
We didn’t have a hot shower the whole time we were there…
Stayed 3 nights in Feb 2024

10/10 Excellent

Yen-Linh

Very well kept. Excellent staff. The restaurant nearby has weekend music if you’re sensitive to noise.
Stayed 3 nights in Feb 2024

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. We stayed here on our first night in Guatemala and 10 days later for our last night. The first room was adequate and had a non-chain hotel vibe. Very secure. Staff was helpful and forgiving of our minimal Spanish. The second room we stayed in upon returning to Guatemala City was awesome.
Stayed 1 night in Jan 2024

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near airport in safe area. The staff was very attentive
Stayed 1 night in Jan 2024

10/10 Excellent

David

Business traveller
Liked: Staff & service, property conditions & facilities
WiFi is a little weak but my stay here was good
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here because my dad was in the hospital at Centro Medico, and the hotel is an easy 1/2 km walk to the hospital (though I wouldn’t walk it at night-I used Uber to get back). There’s a lot to like about the hotel: super clean with comfortable rooms, and very quiet. So why not give it 5 stars? There is no easy way to prevent housekeeping from making up your room and changing the towels, and no Do Not Disturb sign. It’s a waste. Twice the housekeeper left my ground floor window wide open when I had left it closed.
Stayed 2 nights in Dec 2023
Response from Recepcion S.L. on Jan 1, 2024
Agradecemos sus comentarios, los cuales tomaremos en cuenta.Esperamos poder bridarle nuestros servicios en otra oportunidad

10/10 Excellent

Gradey, Fort Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
One of the cleanest hotels in Latin America. Great breakfast. If youre looking for a boutique stay not provided by absent investors or large foriegn chain, then Hotel Ciudad Vieja is your best option.
Stayed 4 nights in Dec 2023
Response from Recepción S.L. on Jan 1, 2024
Gracias por sus comentarios.Quedamos a sus órdenes, esperamos poder brindarle nuestros servicios en otra oportunidad

10/10 Excellent

OTTONIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sonya

Stayed 2 nights in Aug 2023
Response from Recepcion on Sep 20, 2023
Gracias por tu comentario, nos ayudan a brindar un mejor servicio. la Esperamos pronto

10/10 Excellent

Vernon, Riverdale Park

Stayed 1 night in Aug 2023
Response from Recepcion on Sep 20, 2023
Gracias por tu comentario, nos ayudar a brindar un mejor servicio.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a very quiet and safe area, and is overall very clean and convenient. The rooms are simple but the interior has a nice garden feel.
Stayed 1 night in Jul 2023

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with clean rooms and a good breakfast in a quiet and safe part of Guat city. Always a “go-to” choice.
Stayed 1 night in Jun 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in May 2023

2/10 Terrible

Javier

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
pretty basic room. Terrible restroom, very bad internet, very poor and basic breakfast.
Stayed 5 nights in Apr 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the setting of this hotel with all the plants everywhere- an oasis in a big city.
Stayed 1 night in Mar 2023

10/10 Excellent

Vernon, Riverdale Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a truly Guatemalan hotel, everything is built around a courtyard garden. The rooms are good sized, the beds are comfortable, everything is clean, the staff is always helpful.
Stayed 1 night in Mar 2023

10/10 Excellent

mike

Liked: Cleanliness, property conditions & facilities
This is my 4th time staying here, it’s my go to place in the capital city.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The room was small and no matter how we tried we could not get a hot or even warm shower. It’s a quiet hotel though with nice indoor outdoor spaces. The hotel was secure and near excellent dining options
Stayed 1 night in Feb 2023

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

John

Stayed 1 night in Feb 2023

10/10 Excellent

Vernon, Riverdale Park

Stayed 2 nights in Feb 2023
Response from Recepcion on Apr 2, 2023
Estimado Señor Vernon:Reciba un cordial saludo,Agradecemos su preferencia, por aca quedamos a las ordenes

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Sergio

Stayed 1 night in Jan 2023

10/10 Excellent

mike

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I was in the city for a medical treatment, the staff was excellent. When I couldn’t find a store to add data to my phone a young man walked with me straight to the store.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, and centrally located. The staff is very courteous and accommodating. There are many restaurants immediately surrounding the hotel and many others within walking distance. Will book this hotel again on next trip.

8/10 Good

Greig

10/10 Excellent

Silvia, San Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy bonito y confortable
Stayed 1 night in Nov 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was a bit small and dark but comfortable, and I enjoyed the shower. Lots of hot water and great water pressure. It was close to the museums I wanted to visit, and I loved the nearby Dixie Donuts.
Stayed 1 night in Sep 2022

10/10 Excellent

Vernon, Riverdale Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this REAL Guatemalteco hotel. I stay here every time I’m in the City.
Stayed 1 night in Sep 2022

10/10 Excellent

Vernon, Riverdale Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my favorite hotel in the city.
Stayed 1 night in Jul 2022
Response from Hotel Ciudad Vieja on Jul 24, 2022
Thank you so much, it´s a pleasure to attend you

10/10 Excellent

Vernon, Riverdale Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a a real nice Guatemalan hotel, in style, construction and presentation.
Stayed 2 nights in Jul 2022
Response from Hotel Ciudad Vieja on Jul 5, 2022
Thank you so much for you comment. We hope to see you again.

10/10 Excellent

Sonya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite in Guatemala City
Our favorite hotel in Guatemala City--always a warm welcome in lovely surroundings. Very clean, well-kept, good food. Good restaurants right across the street.
Stayed 1 night in Jun 2022
Response from Hotel Ciudad Vieja on Jun 22, 2022
Gracias por sus comentarios. Es un gusto poder atenderles.

10/10 Excellent

Desmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem in the city, they put many plants in the center, so you like stay in a rain forest. The staff are all polite and the service is good, especially the receptionist help me out for me booking issue.
Stayed 5 nights in May 2022
Response from Hotel Ciudad Vieja on Jun 22, 2022
Gracias por sus comentarios. Nos agrada que su estadía fuera agradable. Siempre es un gusto atenderles.

10/10 Excellent

CARMEN

Stayed 1 night in Apr 2022
Response from Paola Polanco on Jun 18, 2022
Buenos dias quedamos a las ordenes para su proxima estadia, y nos alegra mucho que haya disfrutado de nuestros servicios Cualquier informacion adicional quedamos a sus ordenes

8/10 Good

Michael

Stayed 1 night in Apr 2022

10/10 Excellent

Vernon, Riverdale Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s like it’s name says, a bit of the Old City at its best
Stayed 2 nights in Feb 2022
Response from Hotel Ciudad Vieja on Feb 28, 2022
Muchas gracias por hospedarse con nosotros. Sera un gusto volver a atenderle.

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service. Quiet and charming neighborhood.
Stayed 1 night in Dec 2021
Response from Hotel Ciudad Vieja on Jan 17, 2022
Gracias por hospedarse con nosotros, siempre es un gusto atenderles

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean and comfortable rooms, nice calm and convenient location, good breakfast and plenty of coffee
Stayed 2 nights in Dec 2021
Response from Hotel Ciudad Vieja on Dec 21, 2021
Muchas gracias, siempre es un gusto poder atenderles.

10/10 Excellent

Sonya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good!
Hotel Ciudad Vieja is our favorite when staying in Guatemala City. We've been going there for years, and feel "at home" there. We look forward to our next visit!
Stayed 1 night in Sep 2021
Response from paola polanco on Sep 13, 2021
Estimada Señora Sonya: Muchas gracias por sus comentarios, igualmente siempre los esperamos por acá.

6/10 Okay

Verified traveller

Travelled with partner
Checking was good, bed was really hard, to much noise by workers at 630 am hammering and drilling....
Stayed 4 nights in Aug 2021
Response from Hotel Ciudad Vieja on Aug 11, 2021
Buenos días , lamentamos si tuvo algún inconveniente en su estadía. Tomaremos en cuenta su comentario. Esperamos tener la oportunidad de atenderle nuevamente

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel felt clean and safe! I arrived late at night and the staff was super helpful, nice, and accommodating. Would recommend.
Stayed 1 night in Jul 2021
Response from Hotel Ciudad Vieja on Aug 5, 2021
Muchas gracias por hospedarse con nosotros. Es un gusto poder atenderles

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I love this hotel and stay there every time we are in the city overnight.
Stayed 2 nights in Jun 2021
Response from Reservaciones on Jun 21, 2021
Thanks you so much for your preference. It´s a pleasure to attend you.

6/10 Okay

SANTOS yancarlo

Stayed 4 nights in May 2021
Response from Reservaciones on May 31, 2021
Muchas gracias por hospedarse con nosotros. Será un gusto atenderle nuevamente.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Hotel Ciudad Vieja on Feb 15, 2021
Esperamos vuelva pronto

10/10 Excellent

Sonya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal attention in a beautiful setting
Our favorite hotel in Guatemala City; warm welcome, very clean, well-adapted to Covid restrictions. We look forward to our next stay!
Stayed 1 night in Dec 2020
Response from Hotel Ciudad Vieja on Jan 4, 2021
Gracias, por sus comentarios. Nos ayudan a seguir brindando un buen Servicio. Los esperamos pronto. Será un gusto atenderlos.

10/10 Excellent

Maynor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
This was the third time I stayed there. It’s conveniently located near the airport. Very friendly staff. They make you feel like you’re home. The breakfast was so yummy and it was free. Whenever I travel to Guatemala I make sure to book a room at this lovely property.
Stayed 1 night in Oct 2020
Response from Hotel Ciudad Vieja on Oct 23, 2020
Thank you for the comments. We hope, you enjoyed the stay with us. We´ll wait for you. Best Regards

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful haven in the city
I am always so happy to return to hotel Cuidad Vieja every year. I love the quiet and comfort of the hotel. The staff are exceptional. I leave looking forward to my next visit.
Stayed 3 nights in Dec 2019
Response from Hotel Ciudad Vieja on Dec 14, 2019
Nos agrada saber que su estadía ha sido reconfortable. Para nosotros es un gusto poder atenderles, esperamos vuelva pronto. :)