Bar (on property)

Reviews of Hotel Camino Real Antigua

4 out of 5
Hotel Camino Real Antigua
7a Calle Poniente 33B, Antigua Guatemala, Sacatepequez

Reviews

9.6

Exceptional

Rating 10 - Excellent. 693 out of 894 reviews" "
Rating 8 - Good. 158 out of 894 reviews" "
Rating 6 - Okay. 26 out of 894 reviews" "
Rating 4 - Poor. 11 out of 894 reviews" "
Rating 2 - Terrible. 6 out of 894 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel. Location is close to everything but in a quiet area. Juan Luis, a staff member, was very helpful as a tour guide.
Stayed 3 nights in Mar 2024
Response from Abel Murga. on Mar 28, 2024
Dear Leo; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation for Juan Luis performance this motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and value for money. Large rooms and quiet.
Stayed 1 night in Mar 2024
Response from Abel Murga. on Mar 23, 2024
Dear Nigel; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely

8/10 Good

Luis, Irmo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with one of the volcanos as the backdrop — the staff if extremely friendly and attentive, the breakfasts are great and the hotel is in a good location making it accessible to walk around the city. Very cleans and well kept which I am always very keen on. My only complaint was the AC wasn’t working very well in my room which was a little irritating but not enough for it to become an issue.
Stayed 4 nights in Mar 2024
Response from Abel Murga. on Mar 15, 2024
Dear Luis; We greatly appreciate your rating of our facilities as well as your comments, which are valuable and provide us with an opportunity to improve both our facilities and our services, we apologies for the inconvenience caused for the air conditioned service.We feel honored to have been chosen by you from among the many options available to be your destination away from home.Sincerely,

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Extremely noisy room (606), hidden charges (resort fee $15 for things I was not informed up front nor did I use or enjoy in any way). This is "!robo a mano armada" will no return to this hotel as a guest
Stayed 1 night in Mar 2024
Response from Abel Murga. on Mar 5, 2024
Dear Luis; We greatly appreciate your rating of our facilities as well as your comments, which are valuable and provide us with an opportunity to improve both our facilities and our services, we apologies for the inconvenience caused about noisy room and for our resort fee charge policy, since march 2022 hotels reservation are confirmed with room rate and resort fee.We feel honored to have been chosen by you from among the many options available to be your destination away from home once again we appreciate your comments and recommendations.Sincerely,

8/10 Good

Claudio

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel, however, staff at front desk not helpful when check inn, never provide me with the WiFi access information and gave me a room for people who are in wheelchairs
Stayed 1 night in Mar 2024
Response from Abel Murga. on Mar 5, 2024
Dear Claudio: We greatly appreciate your rating of our facilities as well as your comments, which are valuable and provide us with an opportunity to improve both our facilities and our services, we apologies for the inconvenience caused for the lack of communication on Wi-Fi Access and room assignment. We feel verry sorry for not filling all your expectations during your stay.We appreciate to been chosen by you from among the many options available to be your destination away from home..Sincerely,

10/10 Excellent

Luz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was spectacular! It was luxury at its best hidden in the heart of Antigua. The beds were comfortable, rooms spacious, staff courteous and helpful. The grounds were immaculate and clean yet keeping with the rustic style of Antigua. You get your money’s worth! And you feel safe and well accommodated.
Stayed 1 night in Mar 2024
Response from Abel Murga. on Mar 5, 2024
Dear Luz; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Abel Murga. on Mar 5, 2024
Dear Tricia; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

SCOTT, WHITTIER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in perfect condition. We enjoyed the ambience and friendly staff as well as the large jacuzzi after a day of sightseeing. We will be back.
Stayed 4 nights in Feb 2024
Response from Abel Murga. on Mar 5, 2024
Dear Scott; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

6/10 Okay

Adrienne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property but at 9:00 AM on our second day construction started on the roof directly over our rooms. It was unbearable!!!!! Hammering, drilling. Totally unacceptable and no warning.
Stayed 2 nights in Feb 2024
Response from Abel Murga. on Mar 5, 2024
Dear Adrienne; We greatly appreciate your rating of our facilities as well as your comments, which are valuable and provide us with an opportunity to improve both our facilities and our services, we apologies for the inconvenience caused for our renovation process on our property.We feel verry sorry to disturb your wellbeing and we appreciate to been chosen by you from among the many options available to be your destination away from home.Sincerely,

10/10 Excellent

Roger, Sunny Isles Beach

Stayed 1 night in Feb 2024
Response from Abel Murga. on Mar 21, 2024
Dear Roger; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, we aprecciate your recommendation, this motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Roger, Sunny Isles Beach

Stayed 1 night in Feb 2024
Response from Abel Murga. on Mar 21, 2024
Dear Roger; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, we aprecciate your recommendation, this motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Abraham M.

Stayed 1 night in Feb 2024
Response from Abel Murga. on Mar 21, 2024
Estimado Abraham; Apreciamos sobre manera su calificación y apreciación de nuestras instalaciones celebramos con usted que nuestra pasión por el servicio así como nuestro hotel cumplió con sus expectativasNos sentimos honrados al haber sido escogidos por ustedes ante la múltiple oferta de opciones para ser su destino lejos de casa. Sinceramente,

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent service and very nice rooms
Stayed 4 nights in Feb 2024
Response from Abel Murga. on Feb 25, 2024
Dear Lisa; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

6/10 Okay

Cuauhtemoc

Liked: Cleanliness, staff & service
Very upscale (and pricey). Had an issue with a noisy neighbor. Front desk didn't seem to want to help. No pool.
Stayed 1 night in Feb 2024
Response from Abel Murga. on Feb 25, 2024
Dear Cuauhtemoc ; We greatly appreciate your rating of our facilities as well as your comments, which are valuable and provide us with an opportunity to improve both our facilities and our services, we apologies for the inconvenience caused for a third party, we apologies for the perception and action taken for our front desk.We feel honored to have been chosen by you from among the many options available to be your destination away from home.We wish a happy return home and until another opportunity we remain respectfully of you.Sincerely,

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite hotels in Antigua
Stayed 1 night in Feb 2024
Response from Abel Murga. on Feb 15, 2024
Dear Eduardo; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Hesnor, Bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful. The food and drinks were amazing. It’s was an amazing experience and will be remembered. We will be back soon.
Stayed 4 nights in Feb 2024
Response from Abel Murga. on Feb 15, 2024
Dear Hesnor; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable
Stayed 1 night in Feb 2024
Response from Abel Murga. on Feb 15, 2024
Estimado Francisco; Apreciamos sobre manera su calificación de nuestras instalaciones así como sus comentarios los cuales son valiosos y nos proporcionan oportunidad de mejora tanto en nuestras instalaciones como en nuestros servicios.Celebramos con usted que nuestra pasión por el servicio así como la propiedad haya cumplido con sus expectativasNos sentimos honrados al haber sido escogidos por ustedes ante la múltiple oferta de opciones para ser su destino lejos de casa. Sinceramente,,

10/10 Excellent

Gabrielle, Culver City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! Would stay here again!
Stayed 3 nights in Feb 2024
Response from Abel Murga. on Feb 15, 2024
Dear Gabrielle; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the setting of the hotel. The staff made us fill special. Great food, peaceful room, and a wonderful experience.
Stayed 2 nights in Feb 2024
Response from Abel Murga. on Feb 4, 2024
Dear Mr. Curtis ; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Ricardo, Geneva

Stayed 7 nights in Jan 2024
Response from Abel Murga. on Mar 21, 2024
Estimado Ricardo; Apreciamos sobre manera su calificación y apreciación de nuestras instalaciones celebramos con usted que nuestra pasión por el servicio así como nuestro hotel cumplió con sus expectativasNos sentimos honrados al haber sido escogidos por ustedes ante la múltiple oferta de opciones para ser su destino lejos de casa. Sinceramente,

10/10 Excellent

William, Chicago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hosted a large group and the hotel staff and facilites were excellent. The gym machinery could use servicing. Otherwise I would highly recommend the hotel while visiting Antigua.
Stayed 2 nights in Jan 2024
Response from Abel Murga. on Feb 1, 2024
Dear Mr. William; We greatly appreciate your rating of our facilities as well as your comments, which are valuable and provide us with an opportunity to improve both our facilities and our services.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.We feel honored to have been chosen by you from among the many options available to be your destination away from home.Sincerely,

10/10 Excellent

Gowtham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Abel Murga. on Jan 28, 2024
Dear Mr. Gowtham; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great!!!
Stayed 1 night in Dec 2023
Response from Abel Murga. on Jan 13, 2024
Dear Rodolfo: We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a WOW hotel. Beautiful and charming design. The staff is amazing. Food spectacular.
Stayed 2 nights in Jan 2024
Response from Abel Murga. on Jan 13, 2024
Dear Andres.We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Manuel, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Jan 2024
Response from Abel Murga. on Jan 13, 2024
Estimado Manuel: Agradecemos sobre manera su apreciación en su calificación de nuestras instalaciones así como sus comentarios, esto nos motiva a continuar con nuestra misión de mantener la promesa de calidad en nuestras instalaciones y servicios. Nos sentimos honrados al haber sido escogidos por ustedes ante la múltiple oferta de opciones para ser su destino lejos de casa. Deseamos un feliz retorno a casa y hasta otra oportunidad mas quedamos respetuosamente de usted.Sinceramente

10/10 Excellent

Liliana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel, staff, restaurant were all outstanding!! Super clean, well kept, close to everything. Will definitely stay there again!
Stayed 2 nights in Dec 2023
Response from Abel Murga. on Jan 4, 2024
Dear Liliana; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Herman

Stayed 2 nights in Dec 2023
Response from Hotel Camino Real Antigua on Dec 21, 2023
Estimado Herman; Agradecemos sobre manera su apreciación en su calificación de nuestras instalaciones, esto nos motiva a continuar con nuestra misión de mantener la promesa de calidad en nuestras instalaciones y servicios. Nos sentimos honrados al haber sido escogidos por ustedes ante la múltiple oferta de opciones para ser su destino lejos de casa. Deseamos un feliz retorno a casa y hasta otra oportunidad mas quedamos respetuosamente de usted. Sinceramente

10/10 Excellent

María

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious, luxurious beautiful and the beds were extremely comfortable. Would definitely stay here again. Breakfast buffet was amazing
Stayed 2 nights in Dec 2023
Response from Hotel Camino Real Antigua on Dec 21, 2023
Dear Maria; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories. Sincerely,

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Abel Murga. on Jan 4, 2024
Estimado Carlos ; Agradecemos sobre manera su apreciación en su calificación de nuestras instalaciones, esto nos motiva a mantener la mejora de nuestros servicios. Nos sentimos honrados al haber sido escogidos por usted (es) ante la múltiple oferta de opciones para ser su destino lejos de casa. Deseamos un feliz retorno a casa y hasta otra oportunidad mas quedamos respetuosamente de usted.Sinceramente,

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Abel Murga. on Feb 15, 2024
Estimado Pablo; Apreciamos sobre manera su calificación de nuestras instalaciones la cual es muy valiosa, celebramos con usted que nuestra pasión por el servicio así como nuestra capacidad instalada haya cumplido con sus expectativasNos sentimos honrados al haber sido escogidos por usted (es) ante la múltiple oferta de opciones para ser su destino lejos de casa. Sinceramente,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best and most luxurious hotel in Antigua. Everything was top notch from the service to the comfort of the rooms. Upon arrival I was upgraded to a suite, and it was an amazing suite. The only thing I would recommend improving is the WiFi in the rooms. It was sometimes very slow or wouldn’t work. Other than that everything about this hotel was great and made my vacation relaxing. Would definitely stay here again and will recommend it to anyone traveling to Antigua.
Stayed 4 nights in Nov 2023
Response from Abel Murga. on Nov 30, 2023
Dear Kevin; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Evelyn

Stayed 2 nights in Nov 2023
Response from Abel Murga. on Dec 11, 2023
Estimada Evelyn ; Agradecemos sobre manera su apreciación en su calificación de nuestras instalaciones, esto nos motiva a continuar con nuestra misión de mantener la promesa de calidad en nuestras instalaciones y servicios. Nos sentimos honrados al haber sido escogidos por ustedes ante la múltiple oferta de opciones para ser su destino lejos de casa. Deseamos un feliz retorno a casa y hasta otra oportunidad mas quedamos respetuosamente de usted.Sinceramente

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Abel Murga. on Nov 20, 2023
Estimado José ; agradecemos sobre manera su apreciación en su calificación de nuestras instalaciones, esto nos motiva a mantener la mejora de nuestros servicios. Nos sentimos honrados al haber sido escogidos por ustedes ante la múltiple oferta de opciones para ser su destino lejos de casa. Deseamos un feliz retorno a casa y hasta otra oportunidad mas quedamos respetuosamente de usted.Sinceramente,

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
A beautiful hotel with all of the old world Guatemalan charm. Service is excellent. It is just a lovely hotel.
Stayed 2 nights in Nov 2023
Response from Abel Murga. on Nov 20, 2023
Dear Patti; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Abel Murga. on Nov 12, 2023
Estimada Laura ; Agradecemos infinitamente el criterio de valoración de nuestro hotel, celebramos con usted que nuestra pasión por el servicio así como las instalaciones del hotel hayan sido de total satisfacción durante su visita. En nombre de nuestro personal y el mío propio deseamos que tenga un viaje placentero de regreso a casa y hasta una próxima oportunidad de recibirles en Hotel Camino Real Antigua quedamos de usted. Atentamente,

10/10 Excellent

Heidy

Stayed 7 nights in Nov 2023
Response from Abel Murga. on Nov 30, 2023
Estimada Heidy:Apreciamos sobre manera su calificación de nuestras instalaciones los cuales son valiosos y nos motivan en nuestro esfuerzo para mantener la mejora tanto en nuestras instalaciones como en nuestros servicios.Celebramos con usted que nuestra pasión por el servicio sobrepaso sus expectativas, para nosotros es un orgullo contar con su recomendación la cual nos fortalece día a día a convertir momentos memorables en inolvidables de la estadía de nuestros huéspedesDeseamos un regreso a casa seguro y esperamos poder contar con el honor te consentirle nuevamente en esta su casa.Con nuestro sincero agradecimiento.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Abel Murga. on Oct 30, 2023
Estimado Jaime ; Agradecemos infinitamente su apreciación y calificación de nuestras instalaciones, esto nos motiva a continuar con nuestra misión de mantener la promesa de calidad en nuestras instalaciones y servicios. Nos sentimos honrados al haber sido escogidos por ustedes ante la múltiple oferta de opciones para ser su destino lejos de casa. Deseamos un feliz retorno a casa y hasta otra oportunidad mas quedamos respetuosamente de usted.Sinceramente

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Abel Murga. on Oct 24, 2023
Estimado Oscar ; Agradecemos sobre manera su apreciación en su calificación de nuestras instalaciones así como sus comentarios, esto nos motiva a continuar con nuestra misión de mantener la promesa de calidad en nuestras instalaciones y servicios. Nos sentimos honrados al haber sido escogidos por ustedes ante la múltiple oferta de opciones para ser su destino lejos de casa. Deseamos un feliz retorno a casa y hasta otra oportunidad mas, quedamos respetuosamente de usted.Sinceramente

10/10 Excellent

isaac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! We enjoyed our stay.
Response from Abel Murga. on Oct 5, 2023
Dear Issac; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Nora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything and i highly recommended the hotel
Stayed 1 night in Sep 2023
Response from Abel Murga. on Oct 2, 2023
Dear Nora; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds and staff
Stayed 2 nights in Sep 2023
Response from Abel Murga. on Sep 18, 2023
Dear Luis; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

ana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Abel Murga. on Sep 16, 2023
Dear Ana; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here!
Stayed 3 nights in Aug 2023
Response from Abel Murga. on Sep 5, 2023
Dear Linda; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your home away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

8/10 Good

Debora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent, however there were not enough toiletries, everything was “extra charge” Not even water bottles included in the reservation. Do not recommended the rooms near the entrance. Too noisy. What I love is the amazing staff, very professional and pleasant. Cleanliness is optimal. Money exchange was very low compared with other 5 star hotels.
Stayed 1 night in Aug 2023
Response from Abel Murga. on Sep 1, 2023
Dear Debora; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Daren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 3 nights in Aug 2023
Response from Abel Murga. on Aug 21, 2023
Dear Daren; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable memories.Sincerely,

10/10 Excellent

Nelson, Guatemala

Stayed 2 nights in Aug 2023
Response from Abel Murga. on Sep 16, 2023
Estimado Nelson ; Agradecemos sobre manera su apreciación en su calificación de nuestras instalaciones, esto nos motiva a continuar con nuestra misión de mantener la promesa de calidad en nuestras instalaciones y servicios. Nos sentimos honrados al haber sido escogidos por ustedes ante la múltiple oferta de opciones para ser su destino lejos de casa. Deseamos un feliz retorno a casa y hasta otra oportunidad mas quedamos respetuosamente de usted.Sinceramente

10/10 Excellent

Horacio

Stayed 2 nights in Jul 2023
Response from Abel Murga. on Aug 11, 2023
Estimado Horacio; agradecemos sobre manera su apreciación en su calificación de nuestras instalaciones, esto nos motiva a continuar con nuestra misión y mantener la promesa de nuestros servicios. Nos sentimos honrados al haber sido escogidos por ustedes ante la múltiple oferta de opciones para ser su destino lejos de casa. Deseamos un feliz retorno a casa y hasta otra oportunidad mas quedamos respetuosamente de usted.Sinceramente

10/10 Excellent

Aida, guatemala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitación
Stayed 1 night in Jul 2023
Response from Abel Murga. on Aug 3, 2023
Estimado (a) Huésped; Agradecemos sobre manera su preferencia, nos sentimos honrados al contar con su visita y decisión ante la múltiple oferta de opciones para ser su casa lejos de casa, celebramos junto a usted (es) que nuestra pasión por el servicio así como nuestras instalaciones sean motivo de su satisfacciónSinceramente,

10/10 Excellent

Daniel, Sun Valley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amabilidad, limpieza, jardines, alimentos todo muy bueno y muy excelente
Stayed 2 nights in Jul 2023
Response from Abel Murga. on Aug 3, 2023
Estimado (a) Huésped; agradecemos sobre manera su apreciación en su calificación de nuestras instalaciones, esto nos motiva a mantener la mejora de nuestros servicios. Nos sentimos honrados al haber sido escogidos por ustedes ante la múltiple oferta de opciones para ser su destino lejos de casa. Deseamos un feliz retorno a casa y hasta otra oportunidad quedamos respetuosamente de usted.Sinceramente,

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel.
Stayed 1 night in Jul 2023
Response from Abel Murga. on Jul 20, 2023
Dear Juan; We greatly appreciate your assessment of our facilities and your feedback, we bless your choice from the multiple offer of lodging options and appreciate to be your destination away from home.We celebrate with you that our passion for service exceeds your expectations, it is a pride to have your recommendation and motivates us day by day to turn memorable stays into unforgettable moments of our guests.Sincerely,