Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
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Reviews of Casa Encantada by Porta Hotels

4 out of 5
Casa Encantada by Porta Hotels
9a Calle Poniente Esquina #1, Antigua Guatemala, Sacatepequez

Reviews

9.4

Exceptional

Rating 10 - Excellent. 284 out of 378 reviews" "
Rating 8 - Good. 68 out of 378 reviews" "
Rating 6 - Okay. 18 out of 378 reviews" "
Rating 4 - Poor. 7 out of 378 reviews" "
Rating 2 - Terrible. 1 out of 378 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

KEVIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel! Great staff and breakfast. Room was very nice, but a little warm during the day. Loved our stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and we could walk to the bars and restaurants that we wanted to go to. The hotel's parking lot was a block away and very easy to get to. The parking lot had security, so you knew your car would be safe. The staff was friendly and very helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nahum, Yorba Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is excellent except internet
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute small property.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, intimate hotel. Lovely rooftop breakfast, nicely appointed rooms
Stayed 2 nights in Feb 2024

10/10 Excellent

Blake, Fredericton

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay! Location is great as it’s close to all the attractions but nice and quiet at night.
Stayed 4 nights in Jan 2024

10/10 Excellent

Maria, Reseda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

richard

Liked: Cleanliness
The second day I notified the front desk I had a shuttle pick up at 1:45 on my last day and requested a late check out and assumed it was ok since the front desk listened and did not respond “no”. On the day of my departure I received a call in my room at 11:10 informing check out was at 11:00. I said I had requested a late check out. Hotel response “no”. I had to scramble my belongings together in minutes to get out of the room. When I asked to leave my bag at the front desk until 1:45 … that entailed an arduous call to the manager to get approval to leave my luggage. I felt very unwelcome and as I often travel to antigua I will never book a room again at this hotel
Response from Hotel Casa Encantada on Jan 20, 2024
Dear Mr. Richard, we are sorry for the inconvenience, we are already working on improving those points.kind regards

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very friendly staff, as a solo female traveller i felt very safe. Sound travels a lot, i recommend ear plugs but that was only a minor issue, everything else was fantastic and in a great location, breakfast at the other hotel was first class and the pool we are given acess to is also very nice. I would definitely recommend.
Stayed 3 nights in Dec 2023
Response from Hotel Casa Encantada on Jan 20, 2024
Mrs. Hayley, it was a pleasure to have you stay with us. We hope you can visit us soon.Kind regards

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to spend a vacation!
Absolutely wonderful, I love everything about this hotel, beautiful, comfortable, elegant. I would stay here again!!!
Stayed 1 night in Dec 2023
Response from Hotel Casa Encantada on Jan 20, 2024
Ms. Evelyn, it was a pleasure to have you stay with us. We hope you can visit us soon.Kind regards

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely lovely! I felt extremely safe staying here as a solo female traveler. Walking distance to everywhere in Antigua. They even left cute little cookies with worry dolls each day. Highly recommend!
Stayed 3 nights in Dec 2023
Response from Hotel Casa Encantada on Jan 20, 2024
Ms. Sunny, it was a pleasure to have you stay with us. We hope you can visit us soon.Kind regards

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
Muy bello hotel. Desayunos excelentes. Buenos y muy grandes porciones
Stayed 3 nights in Dec 2023
Response from Hotel Casa Encantada on Dec 13, 2023
Estimado huesped gracias por calificar nuestro servicio a travez de tu plataforma de reserva ¡Ha sido un placer! Esperamos tenerte pronto nuevamente hospedado en nuestro hotel. Saludos

10/10 Excellent

Liza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel boutique muy acogedor, tomamos el desayuno en el hotel de la par que es parte de la cadena Porta. Todo muy bonito.
Stayed 1 night in Nov 2023
Response from Hotel Casa Encantada on Nov 30, 2023
Dear guest, thank you for rating our service and letting us know your experience at Hotel Casa Encantada through a rating on your booking platform. We hope to welcome you back to our facilities.Kind regards

10/10 Excellent

Courtenay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Encantada is a great boutique hotel in Antigua. The staff were very helpful and friendly prior to our stay by arranging a private pick-up from the airport and attentive in all the right ways during our stay. The hotel has great food and drinks, comfortable beds, a small refreshing pool, and is located a short walk away from the centre of town.
Stayed 2 nights in Nov 2023
Response from Hotel Casa Encantada on Nov 30, 2023
Dear guest, thank you for rating our service and letting us know your experience at Hotel Casa Encantada through a rating on your booking platform. We hope to welcome you back to our facilities.Kind regards

8/10 Good

constanza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like, for the price could not use the breakfast menu at Porta Hotel
Stayed 3 nights in Nov 2023
Response from Hotel Casa Encantada on Nov 30, 2023
Dear guest, thank you for rating our service and letting us know your experience at Hotel Casa Encantada as this gives us opportunities for improvement.Kind regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Casa Encantada on Dec 13, 2023
Estimado huesped gracias por calificar nuestro servicio a travez de tu plataforma de reserva. Esperamos tenerte pronto nuevamente hospedado en nuestro hotel. Saludos

10/10 Excellent

Hanna, Shoreline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Casa Encantada on Dec 13, 2023
Estimado huesped gracias por calificar nuestro servicio a travez de tu plataforma de reserva. Esperamos tenerte pronto nuevamente hospedado en nuestro hotel. Saludos

10/10 Excellent

kandice

Stayed 3 nights in Nov 2023
Response from Hotel Casa Encantada on Nov 22, 2023
Thank you for rating our service on your booking platform.We hope to have you staying at Casa Encantada again.Greetings

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent and the location was perfect. Around the clock workers and security made us feel very comfortable. The included breakfast was great every morning and timely.
Stayed 2 nights in Nov 2023
Response from Hotel Casa Encantada on Nov 17, 2023
Dear guest, thank you for sharing your experience at Hotel Casa Encantada through a rating on your booking platform, it was a pleasure to serve you.We hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2023
Response from Hotel Casa Encantada on Nov 1, 2023
Gracias por calificar nuestro sericio en tu plataforma de reserva, es un placer servirte y esperamos verte pronto nuevamente. Saludos.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely and property gorgeous and well located to walk around. Only difficulty was the sound - room insulation was poor so you could hear noises from other rooms and we were regularly hearing the bell for guests that were waiting outside and wanted to enter the grounds. That said, it was an adorable property and I'd definitely stay again.
Stayed 3 nights in Oct 2023
Response from Hotel Casa Encantada on Oct 16, 2023
Thank you very much for your comments and feedback, we are currently working on improving our facilities to be able to provide the best experience to our guests. We hope to see you soonkind regards

10/10 Excellent

Joao

Stayed 1 night in Oct 2023
Response from Hotel Casa Encantada on Nov 6, 2023
Estimado Huesped, agradecemos el haber podido compartir su experiencia en Casa Encantada a travez de una calificacion en su plataforma de reserva. Esperamos poder tenerles nuevamente con nostros. Saludos Cordiales

10/10 Excellent

Joao

Liked: Cleanliness, property conditions & facilities
super nice
Stayed 2 nights in Oct 2023
Response from Hotel Casa Encantada on Oct 15, 2023
Estimado Huésped gracias por compartir tu experiencia en Casa Encantada a través de una calificación en tu plataforma de reserva, esperamos poder tenerte pronto nuevamente hospedado con nosotros. Saludos

8/10 Good

Oumou

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property and staff
Stayed 6 nights in Oct 2023
Response from Hotel Casa Encantada on Oct 11, 2023
Thank you very much for your comments, we hope you return to us soon.

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The type of hotel one wants to return to
Hotel Casa Encantada is simply lovely! My room was clean, comfortable and nicely decorated. I felt safe in this hotel and all of the staff were friendly. I wish I would have known that breakfast was only available at the nearby Hotel Pensativa - but it was delicious so it was only a minor inconvenience
Stayed 3 nights in Oct 2023
Response from Hotel Casa Encantada on Oct 8, 2023
Dear Laura, it has been a pleasure to have you stay at our hotel. Thank you for sharing your experience at Casa Encantada and providing us with a rating on your booking platform as this helps us obtain opportunities for improvement.We hope to see you again soon.

10/10 Excellent

Dipti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little boutique hotel and the staff are all really friendly. Breakfast is delicious and made to order which is really nice touch. The rooms are in keeping with style of Antigua and are very comfortable and clean. I would recommend a staying here :)
Stayed 4 nights in Sep 2023
Response from Hotel Casa Encantada on Sep 27, 2023
Dear dipti, it was a pleasure having you stay at Hotel Casa Encantada, thank you for letting us know about your experience at our hotel, we hope to see you again soon.

8/10 Good

Fredy, Guatemala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, room small but comfy. Bed is not very comfortable. Food and staff were awesome
Stayed 2 nights in Sep 2023
Response from Hotel Casa Encantada on Sep 21, 2023
We are very happy that you enjoyed our stay with us, we hope to return soon!!

10/10 Excellent

José Alfredo

Travelled with family
Liked: Amenities
Impecable service
Stayed 2 nights in Sep 2023
Response from Hotel Casa Encantada on Sep 21, 2023
We are very happy that you enjoyed our stay with us, we hope to return soon!!

10/10 Excellent

Maria

Stayed 2 nights in Sep 2023
Response from Hotel Casa Encantada on Sep 15, 2023
Gracias por compartir tu experiencia en Casa Encantada a travez de una califiacion en la plataforma expedia.Esperamos verle Pronto nuevamente. Saludos

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Casa Encantada on Sep 1, 2023
Thank you for qualifying our service, it has been a pleasure serving you. We hope to see you soon

10/10 Excellent

Elimarys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Casa Encantada on Aug 30, 2023
Un placer , esperamos tenerla por aca nuevamente !

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy little boutique hotel located at walking distance for everything you need. The hotel is member of a bigger hotel chain. Breakfast is served in one of those. Pool, gym and sauna is available on the other. Everything nearby. On top of all this amenities you have a well located and convenient parking lot. The decoration is adorable. You will enjoy this tiny gem.
Stayed 2 nights in Aug 2023
Response from Hotel Casa Encantada on Aug 28, 2023
We are glad to know that you enjoyed your stay with us, we will be delighted to receive you again.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay!
What a great place! Great location. 5-10 min walk to most places. Quiet location. BEAUTIFUL grounds and unique. Quaint hotel. Very friendly staff. It was the amall details that make them stand out. Very comfy rooms. Great view from roof top and above breakfast!
Stayed 1 night in Aug 2023
Response from Hotel Casa Encantada on Aug 28, 2023
We are glad to know that you enjoyed your stay with us, we will be delighted to receive you again.

10/10 Excellent

Fernando

Stayed 1 night in Aug 2023
Response from Hotel Casa Encantada on Sep 15, 2023
Gracias por compartir tu experiencia en Hotel Casa Encatada a travez de una calificacion en la plataforma Expedia. Esperamos Verle Pronto Nuevamente Saludos.

10/10 Excellent

Maria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel. The staff is super friendly & very helpful with all the questions we had. Check in was quick & easy, didn’t have much time to enjoy the amenities, but it included so many great things. My only complaint would be the showers, outdated & had almost no pressure at all
Stayed 1 night in Aug 2023
Response from Hotel Casa Encantada on Aug 18, 2023
Good morning, we thank you for sharing your experiences with us and leaving your comment as this helps us to have opportunities for improvement.we hope to see you very soon.

10/10 Excellent

William, rosemead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean, the staff was extremely honest and hospitable, the made-to-order complimentary breakfast was some of the best that I have had from a hotel
Stayed 3 nights in Aug 2023
Response from Hotel Casa Encantada on Aug 15, 2023
We appreciate knowing that you enjoyed your stay with us, we hope you come back soon

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place, definitely coming back
Stayed 2 nights in Jul 2023
Response from Casa Encatada on Aug 9, 2023
Thak you for your comment, see you soon.

8/10 Good

Lilian C

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Hotel Casa Encantada on Jul 29, 2023
Muchisimas gracias por calificar nuestro servicio a travez de Expedia ya que esto nos brinda oportunidades de mejora en cuanto a nuestro servicio. Esperamos verles pronto nuevamente

10/10 Excellent

Herbert

Stayed 1 night in Jul 2023
Response from Casa Encatada on Aug 9, 2023
Thank you for your comment, see you soon

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Un hotel super cómodo, excelente servicio al cliente, céntrico y walking distance de todo.
Stayed 1 night in Jul 2023
Response from Thank You For Your Comments on Jul 11, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great boutique hotel, Ruddy was an excellent host. incredible breakfast. You can use the facilites of larger sister hotels
Stayed 1 night in Jul 2023
Response from Thank You For Your Comments on Jul 8, 2023
We are very glad that you enjoyed your stay with us, regards.

10/10 Excellent

Marisel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff provided an excellent service. Rooms were very clean. The only down was that the room did not have an AC unit and the temperature on June 20th was warm. The staff provided a floor fan unit. We got intoxicated with sea food and their immediate assistance was amazing. They got us a nurse & doctor that recommended us to the private practice. Overall, recommended.
Stayed 4 nights in Jun 2023
Response from Manager on Jun 23, 2023
It was a pleasure to serve you in this your home, we regret the inconvenience of air conditioning, we are working to solve it. It was a pleasure to help with the doctor and recover from the bad experience.We wait for you soon.Greetings

6/10 Okay

Emily

Stayed 1 night in Jun 2023
Response from Thank You For Your Comments on Jun 26, 2023
Esperamos verla pronto.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Thank You For Your Comments on Jul 11, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Samer, Lincolnwood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so kind, and the rooftop terrace and pool were very peaceful
Stayed 1 night in Jun 2023
Response from Thank You For Your Comments on Jun 12, 2023
Thank you very much for staying with us, see you soon.

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Thank You For Your Comments on Jun 12, 2023
Thank you very much for staying with us, see you soon.

10/10 Excellent

Daniel

Stayed 3 nights in Jun 2023
Response from Thank You For Your Comments on Jun 12, 2023
Thank you very much for staying with us, see you soon.

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Cute, quaint and safe property. The staff were wonderful!
Stayed 3 nights in Jun 2023
Response from Thank You For Your Comments on Jun 7, 2023
Agradecemos tus buenos comentarios, nos motiva a seguir mejorando nuestro servicio. Un placer de haber sido tu anfitriones en Antigua Guatemala, Saludos

10/10 Excellent

Patricia

Stayed 2 nights in May 2023
Response from Thank You For Your Comments on Jun 12, 2023
Thank you very much for staying with us, see you soon.

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small and quaint. Lovely spaces. Service beyond good and extremely nice people. They go out of their way to make your stay special. Beds are to die for. Food outstanding!
Stayed 5 nights in May 2023
Response from Thank You For Your Comments on Jun 7, 2023
Agradecemos tus buenos comentarios, nos motiva a seguir mejorando nuestro servicio. Un placer de haber sido tu anfitriones en Antigua Guatemala, Saludos