Outdoor pool

Reviews of Dong Fang Hotel

4.5 out of 5
Dong Fang Hotel
No 120 Liu Hua Road, Guangzhou, Guangdong

Reviews

8.0

Very good

Rating 10 - Excellent. 317 out of 983 reviews" "
Rating 8 - Good. 425 out of 983 reviews" "
Rating 6 - Okay. 153 out of 983 reviews" "
Rating 4 - Poor. 63 out of 983 reviews" "
Rating 2 - Terrible. 25 out of 983 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Shiqun

Travelled with family
WiFi doesn’t work for my phone.
Stayed 4 nights in Feb 2024
Response from sale on Feb 29, 2024
Dear guest: Hello! We deeply apologize for the poor experience caused by network issues. The technical department of the network issue has been informed and will immediately make network improvements. Thank you very much for providing timely feedback on our shortcomings. We will welcome your next stay with more meticulous, considerate, and professional services. Sincerely looking forward to your stay again!

6/10 Okay

Shiqun

Liked: Cleanliness
WiFi doesn’t work on my smart phone.
Stayed 6 nights in Feb 2024
Response from sale on Feb 29, 2024
Dear guest: Hello! We deeply apologize for the poor experience caused by network issues. The technical department of the network issue has been informed and will immediately make network improvements. Thank you very much for providing timely feedback on our shortcomings. We will welcome your next stay with more meticulous, considerate, and professional services. Sincerely looking forward to your stay again!

4/10 Poor

Miao Ling, El Dorado Hills

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not so clean, toilet not working properly and smells
Stayed 6 nights in Jan 2024
Response from sale on Feb 29, 2024
Dear guest: Hello! Due to issues with our health service, we apologize for any inconvenience caused to your experience! The housing department has immediately taken corresponding measures to deal with the shower room. We will also provide special training for employees in the future. Thank you very much for providing timely feedback on our shortcomings. We will welcome your next stay with more meticulous, considerate, and professional services. Sincerely looking forward to your stay again!

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DONGFANG HOTEL on Dec 14, 2023
尊敬的宾客:您好!感谢您对东方宾馆作的认可与赞许,并与我们一同分享您的入住体验。温馨服务时刻伴随您,我们将继续提升产品和服务质量,为您提供更优质和个性化的服务。诚挚期待您和您的家人、朋友再次光临。

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay
Great services, clean , good location. All the young trainees are so polite and welcoming.
Stayed 1 night in Dec 2023
Response from DONGFANG HOTEL on Dec 14, 2023
尊敬的宾客:您好!感谢您对东方宾馆作的认可与赞许,并与我们一同分享您的入住体验。温馨服务时刻伴随您,我们将继续提升产品和服务质量,为您提供更优质和个性化的服务。诚挚期待您和您的家人、朋友再次光临。

10/10 Excellent

Diane

Great place to stay in GuangZhou
Great location close to line 2 subway line ,very clean hotel , spacious , friendly staff , Shirley Li at the check in counter was very helpful , polite and efficient.
Stayed 6 nights in Nov 2023
Response from DONGFANG HOTEL on Dec 14, 2023
尊敬的宾客:您好!感谢您对东方宾馆作的认可与赞许,并与我们一同分享您的入住体验。温馨服务时刻伴随您,我们将继续提升产品和服务质量,为您提供更优质和个性化的服务。诚挚期待您和您的家人、朋友再次光临。

10/10 Excellent

Yong Soon

Liked: Cleanliness, staff & service, property conditions & facilities
I went with my son all the way from America and the hotel was better in real life. It was clean and quiet. The staff and manager Shirley were nice. Thanks for the mooncake
Response from DONGFANG HOTEL on Nov 15, 2023
Dear guest, hello! Thank you for choosing Dongfang Hotel as your accommodation. Our hotel is a time-honored local hotel in Guangzhou with over 60 years of experience. Our facilities are complete and the environment is beautiful. Whether it is for leisure travel or business trips, it is your top quality choice. Thank you for your affirmation and recognition of our library. We sincerely look forward to seeing you, your family, and friends again. Wishing you a happy life!

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

De Ming

Stayed 3 nights in Sep 2023

10/10 Excellent

MARK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Lara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, but property is old and poorly maintained. Unhappy with guest service because they declined refunding my unused night due to a funeral of my family member that I had to attend. Emergencies happen and I would appreciate an exception for a case like this. Also a cheap foldable chair was in the middle/high level room, not the couch like the photo. Overall bad experience and I will not go back again.

10/10 Excellent

Yanban

Stayed 2 nights in Aug 2023

8/10 Good

Dennis Man Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Hustorical value replenished
Stayed 2 nights in Jun 2023

10/10 Excellent

b

Liked: Cleanliness, property conditions & facilities
Very nice stay.
Stayed 2 nights in Jun 2023

6/10 Okay

Kok Siong

Business traveller
Liked: Cleanliness, room comfort
Breakfast restaurant too crowded
The breakfast is no good. Restaurant is too crowded and have to share table with strangers. Queue for some of stations is too long, the seat was cleared and gone by the time I return with food.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Really Old Hotel
Location is good near to many restaurant and a mall. Hotel is a really big. I stayed 2 nights but different dates. First night I got a big room but really old which is bad and I really felt discomfort and dread to come for another night, after all i have to pay USD150 per night. 2nd night 2 days later I requested but newly refurbished room. They have it. This time was so much better and it is nice with modern setting!! Breakfast is below average, very local cuisines.
Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacked- Donovan’s use this app or company
My account was hacked- never booked this. Never .
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty not only the environment but also those utensils. The staff are very rude and not responding even only asking about the air-consisting.
Stayed 2 nights in Dec 2019
Response from PR Director on Jan 31, 2020
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are delighted to learn your valuable suggestion for our facilities, and thank you to help us to get it improved. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness
the room was renovated,much better than before,counter people are nice
Stayed 1 night in Jan 2020
Response from PR Director on Jan 13, 2020
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from PR Director on Jan 13, 2020
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Jason, New Zealand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with very good facilities and rooms. Location is also very good as it is about 100m away from a metro station and there are many restaurants and shops nearby. Definitely would stay again.
Stayed 2 nights in Jan 2020
Response from PR Director on Jan 10, 2020
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from PR Director on Jan 7, 2020
Thank you for sharing your stay experience with us. It’s our team’s great pleasure to make your stay enjoyable and very glad to know you are satisfied with our location, beds and price. We’re looking forward to welcoming you back to the Dong Fang Hotel, Guangzhou.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, all stuff needed are in room. Staff super friendly and helpful.
Stayed 2 nights in Dec 2019
Response from PR Director on Jan 6, 2020
Dear guest, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity.

8/10 Good

Jason, New Zealand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older property but it remains a very high quality place to stay. Staff are very helpful and rooms are very clean and well-equipped. It is also in a nice location, being quite a few hundred metres away from a rather large park and the metro station. Breakfast buffet is also very good. Overall, highly recommended.
Stayed 4 nights in Dec 2019
Response from PR Director on Jan 6, 2020
Dear Guest, Thank you for choosing DongFang Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here.

8/10 Good

KE

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2019
Response from PR Director on Jan 6, 2020
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Dec 2019
Response from PR Director on Dec 31, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are delighted to learn your valuable suggestion for our facilities, and thank you to help us to get it improved. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from PR Director on Dec 30, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Leo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An iconic hotel in the city which has been there for decades. They done a great job to keep it up to modern standard. The room is huge. Internet is ok but google is not reachable. Great stay in general.
Stayed 3 nights in Dec 2019
Response from PR Director on Dec 30, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Wai Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and good hotel
Good as usual. We enjoy the hotel.
Stayed 2 nights in Dec 2019
Response from PR Director on Dec 30, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

8/10 Good

vernon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Dec 2019
Response from PR Director on Dec 26, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Jeff, Shreveport, Louisiana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our plans. Close to metro Stop. Staff went out of the way to make sure our Needs were met. Friendly lounge.
Stayed 12 nights in Nov 2019
Response from PR Director on Dec 17, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from PR Director on Dec 17, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

8/10 Good

Diane cui - ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location , good service , clean , well maintained.
Stayed 1 night in Nov 2019
Response from PR Director on Nov 25, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from PR Director on Nov 25, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are delighted to learn your valuable suggestion for our facilities, and thank you to help us to get it improved. We are looking forward to welcoming you back in the near future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Horrible service! Bad management!
I prepaid 2 Premier rooms (non-smoking) which the size is 55 sq meter per room, we checked in at around 1430, when we opened our rooms, both were not cleaned yet! Rubbish everywhere! Even one of the rooms was full of cigarettes' smell! It was horrible! I met a manager at the corridor and told him the issue, thought he would give me a help, but he simply said he couldn't, I had to went down to the ground floor and found a duty manager to solve our problem, she asked me to wait at least half an hour but could not guarantee the time, we didn't accept it, she then said she had arranged 2 "up grade" rooms for us, guess what? The size she "UP GRADED" was not bigger than 30 sq-meters! Half size of my prepaid room?? This is so called u"up grade" Ridiculous!! The worst is, it was old & ruined! We even saw the cracking on the walls and balcony! Felt like you'd get fall if you stepped on the balcony! Totally unacceptable! Had to down AGAIN & strongly requested my Premier room back! ...Waited till 1630, only 1 was ready! The other one, card keys were malfunction, I, TWICE AGAIN, had to run back to the lobby and wait for another key!!! We stayed for 1 night but had lost several hrs to negotiate! (Actually I had phoned in person one day earlier to ensure our booking and requests!) This is the first time in my life that being down grade a room for the fault was made by hotel, and she even lied & tricked me that it was an UP grade??? What kind of hotel would treat a customer like that?!
Stayed 1 night in Nov 2019
Response from PR Director on Nov 25, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are delighted to learn your valuable suggestion for our facilities, and thank you to help us to get it improved. We are looking forward to welcoming you back in the near future.

8/10 Good

Congcong, San Diego

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The location is superb - it is 5mins walk away from Yuexiu Park, a large green park within Guangzhou City. There are a lot of trees, creeks, and historical monuments within the park. Travelers can learn a lot about Guangzhou's past and present and glimpse ordinary people's lives. The park is free and opens at 6am, a great place to spend your early morning if you are jet-lagged! The hotel is not bad, has good facilities (beautiful swimming pool and gym), but some of the facilities are a bit worn. Wifi works Okay
Stayed 6 nights in Oct 2019
Response from PR Director on Nov 1, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful courtyard, nice rooms,. I enjoyed the stay.
Stayed 2 nights in Oct 2019
Response from PR Director on Nov 1, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

4/10 Poor

Waleed, Dubai

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked two deluxe king bed rooms. Upon arrival, reception manager without saying anything decided to give us two suite rooms that were very very old, dirty and smelly. I thought I made a mistake while booking. Went back to the reception and told them that we didnt book that kind of rooms etc we booked normal king bed rooms her reply was that sorry we dont have king bed rooms available only twin beds. I mean come on at least you could told us that from the beginning before sending us to some old dirty suites. We then got 2 twin bed rooms which one of them smelled too much of cigarettes and the other room which I was in smelled of something that I cannot describe, the smell woke me up at 3am. Couldnt sleep the first night due to the smell. Second day I asked to change my room and the room I got next was better although it smelled a little bit of cigarettes. Overall not that happy with my stay at the hotel. Also found hair in my breakfast omelette.
Stayed 5 nights in Oct 2019
Response from PR Director on Oct 28, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are delighted to learn your valuable suggestion for our services/facilities, and thank you to help us to get it improved. We are looking forward to welcoming you back in the near future.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service
Some young staff friendly, but not many English speaking ones. Breakfast disappointing, night buffet average. Rooms big but in need of repair/renovation.
Stayed 5 nights in Oct 2019
Response from PR Director on Oct 28, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are delighted to learn your valuable suggestion for our services/facilities, and thank you to help us to get it improved. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from PR Director on Oct 28, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are looking forward to welcoming you back in the near future.

8/10 Good

Wai Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Clean and comfortably/newly renovated hotel. Spacious also .Would come back again definitely.
Stayed 1 night in Oct 2019
Response from PR Director on Oct 28, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are looking forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from PR Director on Oct 28, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Spacious room and clean , good location , nice staff
Stayed 3 nights in Oct 2019
Response from PR Director on Oct 22, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Oct 2019
Response from PR Director on Oct 14, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are looking forward to welcoming you back in the near future.

8/10 Good

vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from PR Director on Oct 14, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are looking forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from PR Director on Oct 14, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are looking forward to welcoming you back in the near future.

10/10 Excellent

BILLY W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from PR Director on Oct 14, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Phison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from PR Director on Oct 14, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2019
Response from PR Director on Oct 16, 2019
尊敬的宾客: 感谢您将东方宾馆作为此次出行的下榻之所,并与我们一同分享您的入住体验。我们将继续努力,为您及更多客人提供更优质更个性化的服务。再次感谢您对我们的支持,诚挚期待您和家人、朋友的再次到来。

10/10 Excellent

Charbel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with nice location
Very nice hotel with good location
Stayed 3 nights in Aug 2019
Response from PR Director on Aug 19, 2019
Dear guest, Thank you for choosing Dong Fang Hotel for your recent stay in Guangzhou, and share your stay experience with us. We are honored to get your praise and support. We as always will provide the high quality service for our guests. We are looking forward to welcoming you back in the near future.