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Country Garden Airport Phoenix Hotel – Avis

4 out of 5
Country Garden Airport Phoenix Hotel
1 Hua An Middle Road Huadong Town A, Huadu District, Guangzhou

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 31 avis sur 96." "
Note de 8 – Bien, d’après 48 avis sur 96." "
Note de 6 – Acceptable, d’après 12 avis sur 96." "
Note de 4 – Médiocre, d’après 2 avis sur 96." "
Note de 2 – Terrible, d’après 3 avis sur 96." "

8,8/10

Propreté

8,2/10

Service et personnel

7,4/10

Commodités

8,4/10

État et installations de l’hébergement

Avis

10/10 – Excellent

damien

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2018

6/10 – Acceptable

Voyageur vérifié

Séjour de 1 nuit en décembre 2017
Jeremy a répondu le 12 mars 2018
Dear Guest, thanks for choosing Airport Phoenix Hotel. Our hotel near the Baiyun international airport and provide free shuttle bus between hotel and the airport. It is very convenience for your business trip. Thanks for your precious advice and wishing see you next time!

8/10 – Bien

Tang

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Comfortable Bed
Stay for a night near airport to catch a flight. Free shuttle was convenient. Comfortable bed.
Séjour de 1 nuit en novembre 2019

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, commodités
Room is clean, staff are friendly, however, no one understands English.
Séjour de 2 nuits en octobre 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2019

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
โรงแรมสวยงามมาก ห้องพักสะอาด อาหารเช้าดีเยี่ยม พนักงานสื่อสารภาษาอังกฤษได้ดีพอใช้ รถรับส่งสนามบินสะดวกมาก มีรอบออกบ่อย ตารางเที่ยวรถไปสนามบิน สามารถรับได้หน้าเคาเตอร์เช็คอิน
Séjour de 1 nuit en avril 2019

2/10 – Terrible

Voyageur vérifié

Séjour de 1 nuit en avril 2019

8/10 – Bien

Chris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en avril 2019

10/10 – Excellent

Victoria

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best hotel close to CAN airport
If you looking for hotel close to Bayiun airport, then this is the place to stay. The service is impeccable, the employees are extremely professional and helpful. The rooms super clean, breakfast is delightful.
Séjour de 1 nuit en mars 2019

4/10 – Médiocre

sadapon, 日本

Voyage en groupe, Voyage d’affaires
Points forts : Propreté
Points faibles : État et installations de l’hébergement
飛行場の近くのホテルにしては、防音がプアで、自分には向いていない。20分おきに旅客機の音が相当大きかった。 TVは、日本語放送は、NHKもなかった。
Séjour de 1 nuit en mars 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2019

2/10 – Terrible

Voyageur vérifié

Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Séjour de 1 nuit en février 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2019
Guest Relationship Officer a répondu le 27 févr. 2019
Dear Customer Thank you for staying in our hotel, we look forward to hearing from you soon ~~

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
If you need a hotel near Gyuangzhoju's Baiyun International Airport the Phoenix is a must. The hotel and staff are adept AT handling those who come and go to and from the airport. shuttle buses run every half hour (free) beginning at 0400. Rooms are modern, large, well equipped, good wireless. A tasty moderately prices Cantonese restaurant. An English speaking Assitant Manager at the front desk - many of the regular staff also speak English including the restaurant that has a Chinese/English menu. All that for a value priced rate with pictures.
Séjour de 1 nuit en janvier 2019
Guest Relationship Officer a répondu le 1 févr. 2019
Dear Customer Thank you for your positive feedback . Customers needs and happiness is our goal , we hope that can see you soon ~~~

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2019
Guest Relationship Officer a répondu le 1 févr. 2019
Dear Customer Thank you for your feedback . we hope that see you soon ~~~

6/10 – Acceptable

Sooyeon

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2019
Guest Relationship Officer a répondu le 1 févr. 2019
Dear Customer Thank you for your feedback. We hope that see you soon , Thank you ~~~~

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Had three rooms on the 5th non-smoking floor. Two facing the street and one in the back. Significant street & airplane noise during the day till early morning. During the night, one room had cigarette smoke coming through the vents. Room was clean and large. The bathroom was big. Wifi okay. Hotel restaurant food okay and priced above average. Service slow and staff did not speak English. There's nothing around this area. I book this hotel because we had an early flight out the next morning. Stayed at Pullman when we arrived in China. Country Garden room price better than Pullman, but Pullman has better location with easier access to the metro and quieter rooms.
Séjour de 1 nuit en janvier 2019
Guest Relastionship Officer a répondu le 6 févr. 2019
Dear Customer Regarding the feedback , we are so sorry about that.and we do improve our customer service. Please let guest relastionship officer knows when you have any problems ,as we are happy to help you deal with . THANK YOU VERY MUCH !

8/10 – Bien

Carolyn, California

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Walls between the rooms were pretty thin, I could hear my neighbors most of the night.
Séjour de 1 nuit en janvier 2019
Stephy Lu a répondu le 12 janv. 2019
we are so sorry about that to let you have the trouble .please call the reception to organised another room for you if needs . as we are happy to help you to address it . and hope that can see you next time.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to airport, nice buffet breakfast, clean room
Séjour de 1 nuit en décembre 2018
Stephy Lu a répondu le 10 janv. 2019
Dear Mr, MRS Thank you very much for you feedback. your sanctification which makes us work hard to provide the best service to you. and wish you all the best.

8/10 – Bien

H

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
hotel is close to the airport so good for taking early flights out of Guangzhou
Séjour de 1 nuit en décembre 2018
Guest Relationship Officer a répondu le 10 janv. 2019
Thank you very much for you feedback. our hotel have the shuttle bus returns to airport, so that it can reduce the trouble with the transportation when you are in the Baiyun Airport . We hope that can come to our hotel soon.

8/10 – Bien

Bing

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
OK for one night.
The local area is closed to airport and is under construction. So the traffic is horrible and the shuttle is not on schedule during peak hours. Hotel is new and clean, staffs are nice. Hair dryer only works for 2 minutes then stop, needs cool down to avoid over head.
Séjour de 1 nuit en novembre 2018
Guest Relationship Officer a répondu le 12 janv. 2019
Thank you for you feedback. Regarding the questions when you lived the hotel, we are so sorry about that. Please let us know ASAP or give a call to the reception , we must deal with it at once . AS meets you needs , is our providing the good service regulation.

10/10 – Excellent

José R

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2018
Guest Relationship Officer a répondu le 10 janv. 2019
Thank you for the feedback. Your happiness is our service goal.

2/10 – Terrible

PC, NY

Points forts : Propreté, état et installations de l’hébergement
If you are staying to go to the airport, this is overpriced. Many hotels nearby at lower price. The dinner is way overpriced for Guangzhou. As in many places, not all, it refuses to accept Western credit card.
Séjour de 1 nuit en octobre 2018

8/10 – Bien

Simon

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en octobre 2018

8/10 – Bien

Alma

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2018

8/10 – Bien

Daisy, Toronto

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel is close to the airport, but the hotel pick up instruction is not so clear to us. The hotel is nice and clean, and good for staying if you want to stop a night near the airport.
Séjour de 1 nuit en octobre 2018

8/10 – Bien

Bik

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2018

8/10 – Bien

Andy, Singapore

Points forts : Propreté, service et personnel et confort de la chambre.
Need to have staff that can talk English especially for the Airport Transfer. The number provided by Expedia (contact person) for the pick up. can't speak any English
Séjour de 1 nuit en octobre 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2018

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2018

10/10 – Excellent

Linda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2018

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2018

8/10 – Bien

Kim Huat

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good for overnight transit. About 10-15 mins from airport.
Séjour de 1 nuit en août 2018
Guest Service Manager a répondu le 22 août 2018
Thank you for your staying in Country Garden Phoenix Airport Hotel Guangzhou and leave your valuable comments. We are looking forward to seeing you again, Wishing you all the best. 

8/10 – Bien

Victor Jose

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Good, affordable and comfortable
Good and affordable and very comfortable. Very close to the airport. Shuttle operating all day and night.
Séjour de 1 nuit en juillet 2018
Guest relations manager a répondu le 6 août 2018
Dear Guest, Thank you for your staying in Country Garden Phoenix Airport Hotel Guangzhou and leave your valuable comments. We are looking forward to seeing you again.wish you all the best.  Sincerely, Hotel management

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
空港送迎の途中でガソリンスタンドに寄るので朝出発時は時間の余裕を
Overall it is not possible and no fault. There were friendly people and disgusting people at the reception
Séjour de 1 nuit en juillet 2018
賓客関係マネージャー a répondu le 25 juill. 2018
尊敬するお客様、ごコメントありがとうございます、ホテルは空港と花都空港物流園に隣接しています。106国道と空港の高速入り口を接続して、無料空港のシャトルバスを備えております。人間性は高いです。「情熱的な笑顔、恋愛小説家」の良質なサービスを提供します。

8/10 – Bien

Cindy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2018
Guest relations manager a répondu le 25 juill. 2018
Deae guest! Thank you for your valuable advice and wish you a happy life.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2018
Guest relations manager a répondu le 12 déc. 2018
Dear Guest, Thank you for your staying in Country Garden Phoenix Airport Hotel Guangzhou and leave your valuable comments. We are looking forward to seeing you again.wish you all the best.  Sincerely, Hotel management

10/10 – Excellent

Bob, Mesa AZ

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Staff was very helpful and spoke English. Room was bigger, cleaner, and more modern than I expected and also had all the needed toiletry items free of charge. Over all, a very modern and up to date hotel.
Séjour de 1 nuit en mai 2018
Guest relations manager a répondu le 2 août 2018
Dear Guest, Thank you for your staying in Country Garden Phoenix Airport Hotel Guangzhou and leave your valuable comments. We are looking forward to seeing you again.wish you all the best.  Sincerely, Hotel management

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel close to CAN
The hotel is clean and offers airport pick up. However, due to the closeness to the airport, the nights can be a bit noisy for sensible people due to the airplanes flying over.
Séjour de 1 nuit en avril 2018
Guest relations manager a répondu le 2 août 2018
Dear valued guest, Thank you so much for choosing Country Garden Phoenix Airport Hotel Guangzhou! It was such an honor that we could have your compliment regarding to our service. Your constructive comments are extremely helpful for our improvement for future experiences. We look forward to welcoming you again and wish you all the best. Sincerely, Hotel management

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A very good airport hotel.
Being an airport hotel you cannot expect much for location. All other aspects are very good. Airport pick and drop are on dot. Service excellent.
Guest relations manager a répondu le 2 août 2018
Dear Guest, Thank you for your staying in Country Garden Phoenix Airport Hotel Guangzhou and leave your valuable comments. We are looking forward to seeing you again.wish you all the best.  Sincerely, Hotel management

6/10 – Acceptable

JJ, tokyo

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
空港に近くて便利
新しく清潔なホテルでした。 タクシーで空港から10分と便利な立地ですので、移動の際にはまた利用しようと思います。
Séjour de 1 nuit en mai 2018
Guest relations manager a répondu le 2 août 2018
Dear Guest, Thank you for your staying in Country Garden Phoenix Airport Hotel Guangzhou and leave your valuable comments. We are looking forward to seeing you again.wish you all the best.  Sincerely, Hotel management

10/10 – Excellent

Terri

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing property
This hotel is amazing! Unfortunately our flight was severely delayed due to weather but we checked in at 6 am and were able to shower, rest and enjoy a wonderful breakfast. They were nice enough to put us in an incredible suite. The suite was unspeakably beautiful, extremely well appointed and comfortable. We had a little trouble adjusting the a/c but we were so tired we didnt care. We will definitely stay here on our next trip! Note: English was very limited but staff was wonderful and we managed fine. Also several reviewers noted that the property was hard to find. Our driver simply called the hotel and got easy directions so be sure to bring the phone number and address in Chinese.
Guest relations manager a répondu le 3 août 2018
Dear Guest, Thank you for your staying in Country Garden Phoenix Airport Hotel Guangzhou and leave your valuable comments. We are looking forward to seeing you again.wish you all the best.  Sincerely, Hotel management

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent and exceptional hotel.
The hotel is clean. Service is excellent. Near the airport. Hotel provides shuttle to airport which is very convenient.
Séjour de 1 nuit en avril 2018
Guest relations manager a répondu le 2 août 2018
Dear Guest, Thank you for your staying in Country Garden Phoenix Airport Hotel Guangzhou and leave your valuable comments. We are looking forward to seeing you again.wish you all the best.  Sincerely, Hotel management

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel
Great hotel and awesome breakfast. A little hard to find and the shuttle service is not so reliable, we had to take taxi to the hotel, the whole way the driver was complain that cannot find the hotel.
Séjour de 1 nuit en mars 2018
Guest Relations Department a répondu le 15 avr. 2018
Dear guests, Thank you very much for choosing to stay in the airport hotel! And share your check in on this feeling, if you have any questions or need help during the live, can call telephone extensions: 5, contact our guest relations manager, we wholeheartedly at your service! In addition, the hotel has a fitness room, cinema, table tennis, swimming pool, outdoor green run, 15 minutes drive from baiyun airport hotel, shuttle bus every hour on the hour from hotel to the airport, every other hour any set off from the airport to the hotel, provide convenience for residents travel. Welcome again!

8/10 – Bien

YONGXIONG

Points forts : Propreté
没得选择的选择
宾客关系经理 a répondu le 13 avr. 2018
您好！非常感谢您选择入住碧桂园空港凤凰酒店，并抽出宝贵时间为我们做出点评。酒店坐落新白云国际机场的商圈，店内绿化景色卓绝。酒店秉承碧桂园集团“给你一个五星级的家”的服务理念，带给客人个性化的优质服务。再次感谢您对酒店的支持和认可，真诚期待您经常光临！祝您生活愉快！

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It is required that i write something here. They want me to write more in the review.
Séjour de 1 nuit en mars 2018
Guest Relations Department a répondu le 11 avr. 2018
Dear guest！ Thank you very much for choosing to stay in country garden phoenix hotel, and take the time to make comments for us. The hotel is located in the business circle of new baiyun international airport. The hotel inherits the service concept of "give you a five-star home", and brings personalized service to guests. Thank you again for your support and recognition. We sincerely look forward to your frequent visits! Wish you a happy life!

8/10 – Bien

MM, Tokyo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
空港には近いが、長期滞在には向かないホテル
客室は広く、ベッドの質もよい。時々飛行機の発着音が気になるが、眠れないほどではない。しかしながら、ホテル周辺にはローカル・レストランが数軒あるだけで、コンビニもない。結局はホテルで食事をとるしかないと思われる。空港へは、無料シャトルバス（約1時間に1本）で約２０分。トランジットホテル としては及第点と思われる。
Séjour de 1 nuit en mars 2018
하객 관계 사장. a répondu le 11 avr. 2018
존경하는 하객 님, 안녕하 십니까?공항 호텔에 입주하 셔 서 정말 감사 드 립니다!당신의 주거 감각을 공유하 며, 당신이 있는 동안 어떤 문제 가 있 거나 도움이 필요하 다면 언제든지 내선 전화:5, 우리 하객 관계 사장과 연락 할 수 있습니다. 우리는 진심으로 당신을 위해 봉사 할 것 입니다.호텔은 거리에서 25분 거리에 있 으며 쇼핑 시장에서 5분 거리에 있 으며 백운공항에서 자동 차로 15분 거리에 있다.호텔에는 24 시간 문을 연 소형 슈퍼마켓, 호텔 2 층에는 레스토랑, 레스토랑, 레스토랑 등도 있고, 가격도 실속 있고, 호텔 맞은편 에도 몇 개의 레스토랑 경영이 있었고, 손님들의 호평도 받았다.당신의 수면 질량에 영향을 끼 쳐 드 려 죄송 합니다!숙소에 있을 때 손님이 필요 할 경우 교환이나 24 시간 손님 연락 처가 있고, 객실 종업원들은 숙면에 손을 대고 손님 방까지 배달 할 수 있다.공항 호텔 전체 직원들이 당신의 방문과 재평을 진심으로 기대 합니다.당신의 생활이 유쾌 하시기를 바 랍니다.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel close to the airport.
Being very near to the airport, sometimes is a little noisy due to aircrafts landing. But it's OK for business trip and very well located.
Séjour de 2 nuits en mars 2018
Jeremy a répondu le 12 mars 2018
Dear Guest, thanks for choosing Airport Phoenix Hotel. Your satisfaction is our goal we will keep moving forward to enhance the quality of our service. Look forward your next trip at Airport Phoenix Hotel.