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Reviews of La Cocoteraie

3 out of 5
La Cocoteraie
Avenue De L Europe, Saint-François

Reviews

7.4

Good

Rating 10 - Excellent. 34 out of 182 reviews" "
Rating 8 - Good. 85 out of 182 reviews" "
Rating 6 - Okay. 37 out of 182 reviews" "
Rating 4 - Poor. 21 out of 182 reviews" "
Rating 2 - Terrible. 5 out of 182 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Feb 2020

10/10 Excellent

ivan, london

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quiet and with good beach access. Near restaurants and bars.
Stayed 7 nights in Feb 2020

8/10 Good

CleanFreak, BC Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was pretty good and I like to eat. Nothing special but staff attentive.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice look. Very tropical. ,,,,,,,,,,,,,,,,,,,,,,gggggggggg
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large accommodation, amazing swimming pool, beautiful ground. The price under 160/2 people/breafast included. But the property needs some upgrade.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place was beautiful and staff were friendly, but a little laid back. The property is in need of maintenance and updating.
Stayed 1 night in Feb 2019

8/10 Good

Darren

Liked: Cleanliness, room comfort
A good 3 star
This place has a lot of bad reviews I was reluctant to book but with limited options we took a chance. Location is perfect with wonderful waterfront views. A nice walk to the market or marina you are steps to everything but tucked away from the strip so the hotel itself is very peaceful.The pool is huge but the water was on the cold side. The rooms are massive with 2 washrooms a separate sitting area and a massive balcony. The rooms are showing signs of wear and tear but they have updated the furniture and everything was clean. We booked this knowing it was a 3 star and it is a great 3 star. The hotel place seemed empty all the time it was difficult to find someone working,we would have to go to the front desk for water or anything like that. So if you are looking for cocktails around the pool forget about it unless you bring your own. It’s one of the few waterfront properties in saint Francois so you do pay for that but if that is important to you then it is worth the stay.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 4 nights in Feb 2019

8/10 Good

Liloubnan, New York

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great pool; nice beach. Would be great if the restaurant offered food for lunch and dinner.
Stayed 3 nights in Feb 2019

6/10 Okay

Marc, New York

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It has potential: close to beach, out of the bustle but close enough, nice views but it’s also in need of updating
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2018

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, room comfort
Loved La Cocoteraie!
We loved La Cocoteraie! The pros: 1. Perfect location on the whole island- within walking distance of a marina, golf course, restaurants and shops, yet so peaceful. 2. Super clean. 3. Awesome manager and really helpful and friendly staff- shout out to Christian and Laurence! 4. Huge, clean pool. 5. Right on the beach. 6. Delicious and filling included breakfast every day. 7. Dinner is also delicious, as well as drinks at the bar- thanks to Allen! 8. Room is huge- 2 bathrooms, separate sitting room and outdoor covered terrace. 9. Super hot and strong shower. The cons: 1. It's old and in need of some refurbishment. This ranges from simple painting to dangerously unsafe railings overlooking the beach. This is not a luxurious hotel in the fashion of a Ritz Carlton. It is an old style European Caribbean hotel and we loved it!

8/10 Good

fiona, edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful but able to walk tho shops and great restaurants.
Response from Isabelle on Jan 31, 2017
Dear Guest, Thanks you for your very charming comments. Your complete and permanente satisafaction is our bussines. We look forward to welcome you again at La Cocoteraie

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cocoteraie
dont speak english
Response from General Manager on Jan 31, 2017
Chers clients, Auriez vous la gentillesse de nous donner plus d'(information sur votre commentaire. En vous remerciant par avance. Cordialement

8/10 Good

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Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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10/10 Excellent

Ashley, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel great experience! Room overal was spacest, Pool is huge, Staff friendly. Hotel is near a lot of the tourist locations was a great choice.

6/10 Okay

cy, New York, NY

Disliked: Staff & service, property conditions & facilities
Nice location but this hotel needs to be updated
It might have been a nice hotel....20 years ago. Swimming pool was off for two days (pump issue), our minibar and other appliance were broken. Pool side is dangerous. Not up to a standard to receive american clients.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Good location, facilities are poorly maintained
The hotel is in serious need of an updated. Rooms are generally clean but our hottub was not clean and the water was dirty coming from the pipes. While staff was polite, their minimal English was an issue.

8/10 Good

Michel

Liked: Cleanliness, staff & service, room comfort
Attractive hotel, near marina.
Perfectly located beachside hotel with a gigantic, beautiful swimming pool. Flowers everywhere. Our room was actually an apartment, large bedroom, living room, and two full bathrooms. A lot of upgrading needed all over the hotel, but the overall impression was Pleasant. Breakfast somewhat disorganized, but plentiful. Staff very helpful at all levels. Being so close to the marina a great plus.beautiful views

4/10 Poor

sansar and jane, New York area.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Excellent location below mediocre service
No phone, no room service, exterior falling apart and late arrivals has no food as kitchen closes at 9:30 PM.Overgrown shrubs and unlighted foot paths with broken concrete makes it drangreous to walk at night.It has seen better days.unless opener ship pour money to make it better,it would deserve at best two star.?It was a sad excuse for a resort.Can not recommend as it is overly priced. On arrival at 10 P M only person to check us in was the watchman. When asked to meet the Manager,he would not come to the facility till next morning. Extremely disappointed with the facility. Shower did not work. Extremely short of staff to get anything done. Do not recommend it to anyone.

8/10 Good

Verified traveller

Liked: Room comfort
Happy with our stay
Great pool, small beach. Rooms were large but not in greatest shape. Property was very pretty and it was great to stay near the marina and have options for dinner, shopping, etc. we really enjoyed this hotel and would stay again.

6/10 Okay

CLARA

Liked: Cleanliness, staff & service
Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, pleasant stay
Hotel staff was very courteous. They called a reliable taxi service for us and were always available to help in any way. The room was spacious and clean. We felt very relaxed and safe. Free breakfast offerings were wonderful. Check in was about an hour late, though, & the noise from the nearby restaurants with live music could sometimes be heard at night. I do wish there was a way to make coffee/tea in room. I overall enjoyed my stay.

8/10 Good

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Giovanni, Brooklyn, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Unfortunately, I was only here for two days. Pool and beach amenities were great. Morning breakfast included was amazing. Only comment is the lack of available WiFi save for the Hotel lobby, but in truth, in a climate and atmosphere as this, you should not be on WiFi!

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Deborah, Somers, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeds expectations
Reserved a lowest cost, Gardenview room. We got a huge suite overlooking the beach with two full baths. Gorgeous, enormous pool with swim up open air bar. Open air lobby and dining room. Terrific location bordering the marina with lots of restaurants within easy walking distance. Breakfast is included. After a minor traffic mishap, the wonderful hotel desk people handled everything, including filling out the legal forms and negotiating with the other party. One of the very best places to stay in the Caribbean.
Our suite & patio

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel, well situated near the Saint François marina's bars and restaurants. We oh stated the one night but found the place very pleasant. The pool is beautiful and they have a small private beach. It's only a short walk away from bars and restaurants in Saint François and a short drive from the popular beaches of Guadeloupe. Our suite was spacious with a bedroom and ensuite bathroom. There was a separate shower room, lounge and balcony.

8/10 Good

nezauvent

Liked: Cleanliness, staff & service, room comfort
missing room service
I realy enjoyed it, but still, it's too bad they don't have room service and restaurant. Any way, there are plenty around

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Cocoterrie, Guadeloupe
We visited in June, which is out of season. The accommodations were very nice. The rooms were clean and the pool was quite unique. The beach was small, but not many people. We would recommend it if you wanted to partake in the night life. If not, head to Basse Terre which has nicer beaches and more adventurous outdoor activities. San Francios is touristy if that is your pleasure.

10/10 Excellent

Peter, Rockville, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay on Guadeloupe
A lovely resort! At least a 45-minute drive from the airport and you'll want a rental car unless you want to pay very high cab rates to get there and about. Only surprise -- internet access is wifi only -- no computer -- but I made do w iTouch. VG on site restaurant and lots of others in easy walking distance. The eastern cape is only 12-minute drive, and the access road is wide enough for safe running Some great birds right on site -- including hummingbirds and kingbirds. Pleasant staff -- somewhat English limited, but we managed just fine. Great pool, totally underused. The beach you immediately see isn't theirs, but theirs though smaller is more quiet.

8/10 Good

daniele

Travelled with family
Liked: Cleanliness, room comfort
Très bel hôtel avec une superbe piscine , l'emplacement près de la marina est parfait. Les chambres sont des suites avec 2 salles de bain et 2 pièces bien décorées. Un petit lifting serait à prévoir afin de redonner tout son éclat à cet hôtel.
Stayed 2 nights in Jan 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Christian

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2021

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super service !
Super Accueil et Service au top au petit dej avec les mesures Covid pas simple car pas de buffet self service possible. Le personnel etait charmant et très à l'écoute..
Stayed 8 nights in Dec 2020

8/10 Good

alexandra, Paris

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
La piscine est magnifique et le personnel adorable. La localisation est top, à 5mn à pieds de la marina. Les seuls points négatifs étant l’état vieillissant de certaines chambres, petit déjeuner toujours identique, une bouteille d’eau minérale en chambre le 1er jour uniquement.
Stayed 10 nights in Dec 2020

8/10 Good

Patrice, Paris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel endroit! Lieu privilégié et élégant avec une sublime piscine...
Stayed 1 night in Dec 2020
Response from Fred - Directeur Adjoint on Dec 26, 2020
Bonjour Patrice, nous sommes ravi que votre séjour dans notre établissement vous ai plu. Nous nous ferons une joie de vous accueillir a nouveau pour un séjour prochain. En attendant, nous vous souhaitons ainsi qu’a vos proches de très bonnes fêtes de fin d’années, et plein de santé pour l’année 2021. A très bientôt Cordialement Fred Directeur Adjoint Hôtel la Cocoteraie St-Francois Guadeloupe

10/10 Excellent

Patrice

Stayed 2 nights in Dec 2020
Response from fh on Dec 22, 2020
Cher Monsieur c est toujours un plaisir de vous recevoir à la Cocoteraie A tres bientot

10/10 Excellent

FRANCK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Toomas

Liked: Staff & service, property conditions & facilities, room comfort
Nice place, nice hotel, nice personnel etc. but there must be as minimum a specific warnnig about possibility of lack of water in rooms due to techinical or climatic reasons. As we were told that was in this occasion not only Le Coco's problem. To go so far and to use water from bottles...
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

6/10 Okay

pascale

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hôtel en déclin !
Stayed 2 nights in Feb 2020

6/10 Okay

Alain, Antony

Liked: Cleanliness, staff & service, amenities
La piscine est superbe, les suites sont grandes et bien équipées mais il est nécessaire de rénover les salles de bains. Les petits déjeuners sont moyens. Le personnel quand à lui est très souriant et serviable
Stayed 7 nights in Jan 2020
Response from Isabelle on Feb 13, 2020
Bonjour, Nous vous remercions pour ce commentaire que nous partagons avec toutes notre équipe. Au plaisir de vous recevoir à nouveau. Cordialement

8/10 Good

JOSETTE

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 14 nights in Jan 2020
Response from Isabelle on Jan 27, 2020
Chère madame, Nous vous remercions de votre commentaire et esperons avoir le plaisir de vous recevoir à nouveau. Sincères salutations

8/10 Good

Verified traveller

Stayed 6 nights in Dec 2019
Response from Isabelle on Jan 20, 2020
chers clients, Nous vous remercions d'avoir pris le temps de repondre à ce post. Nous sommes ravis que vous ayez passe un bon séjour parmi nous. A très bientôt.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2019
Response from Isabelle on Jan 20, 2020
Chers cleints, Nous vous remercions d'avoir choisi notre établissement et serions ravis de vous recevoir à n ouveau. Merci pour ce commentaire. Sincères salutations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from isa on Jan 7, 2020
chers clients, Nous vous remercions de cette belle note que nous avez attribué et sommes ravis que vous ayez passé un bon séjour parmi nous. Au plaisir de vous recevoir à nouveau à La Cocoteraie. Cordialement

8/10 Good

marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super hotel
Très bel hotel, super emplacement, quelques renovations, suite avec vue sur la plage à privilégier
Stayed 2 nights in Dec 2019
Response from Isabelle on Dec 17, 2019
Cher client, Nous vous remercions de votre commentaire et sommes ravis que vous ayez passé un bon séjour dans notre établissement. Notre équipe est à votre écoute et nous prenons note de vos remarques. Au plaisir de vous recevoir Sincères salutations

8/10 Good

Klara

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Danke Michline!
Das Hotel liegt direkt am Meer,der Pool ist nicht zu toppen,wunderschön! Leider ist alles Andere renowierungsbedürftig. Das Personal ist sehr freundlich (danke an Michline und co) leider war putzen allgemein nicht die Lieblingsbeschäftigung.dh Gläser und volle Aschenbecher stehen an der fast immer geschlossenen Poolbar herum während 3-4 Tagen,unsere Terrasse wurde während 10! Tagen nicht ein einziges Mal geputzt,obwohl wir etwas verschüttet hatten.Schade! Trotzdem war unser Aufenthalt sehr schön.
Stayed 10 nights in Nov 2019
Response from Isabelle on Nov 28, 2019
Cher client, Merci d’avoir pris le temps d’écrire un commentaire concernant votre récent séjour à La Cocoteraie Nous regrettons toutefois que vous n’ayez pas été pleinement satisfait de votre expérience au sein de notre établissement. Sachez que nous prenons en compte vos commentaires afin d'améliorer la qualité de nos services. Nous espérons avoir le plaisir de vous accueillir de nouveau . Sincères salutations.

6/10 Okay

Andre

Liked: Cleanliness, room comfort
Bien mais ...
Nous avons décidé de passer un weekend en couple , le cadre est sympa , la chambre spacieuse mais il y a quelques travaux à faire . Le petit déjeuner est très minimaliste. le coin est calme et la piscine est agréable
Stayed 2 nights in Nov 2019
Response from Isabelle on Nov 21, 2019
Cher client, Nous vous remercions de nous faire partager votre experience et sommes ravis que vous ayez passé un bon séjour parmi nous. Au plaisir de vous recevoir à nouveau à la Cocoteraie.