Outdoor pool, sun loungers

Reviews of Staybridge Suites Guadalajara Expo, an IHG Hotel

3 out of 5
Staybridge Suites Guadalajara Expo, an IHG Hotel
Av Mariano Otero No 2682, Zapopan, JAL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 208 out of 320 reviews" "
Rating 8 - Good. 82 out of 320 reviews" "
Rating 6 - Okay. 17 out of 320 reviews" "
Rating 4 - Poor. 8 out of 320 reviews" "
Rating 2 - Terrible. 5 out of 320 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendliness and security
Stayed 3 nights in Jan 2024
Response from Sr. on Mar 8, 2024
Dear Mr. Jose. Thank you for your comments. We hope to see you soon.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice and clean. We enjoyed our stay. The breakfast was more than we expected because it included hot items, which was great! The staff working at the front desk and in the kitchen were always very helpful and friendly. There is a shopping mall next to the hotel and several restaurants within walking distance as well. We would definitely stay here again if needed.
Stayed 4 nights in Dec 2023

6/10 Okay

John

Overall very good. Next time I would stay on a higher floor. Too much traffic noise. With tile floors, too much noise from upstsirs, but certainly not the fault of hotel
Stayed 1 night in Dec 2023

10/10 Excellent

ZORINA, Reston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great, the location, services, the room
Stayed 3 nights in Dec 2023

10/10 Excellent

LIVIA FERNANDA SILVA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es agradable. La habitación tenía horno, refri y todo lo necesario para cocinar. Además es muy fácil llegar.
Stayed 2 nights in Nov 2023

10/10 Excellent

hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the place.The room was spacious and clean and comfortable.Was also in a good location
Stayed 1 night in Nov 2023

6/10 Okay

Asma

Liked: Staff & service
Stayed 3 nights in Oct 2023

8/10 Good

Joseph Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Guadalajara. Breakfastvl incliuded and a manager's reception Tues., Wed. and Thurs.
Stayed 7 nights in Jul 2023
Response from Víctor Pérez on Aug 8, 2023
Dear JosephThank you for his comments, we are delighted that you have visited our property, we hope to see you soon.Cordially.

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a really nice hotel and in a really good location
Stayed 3 nights in Jul 2023
Response from Víctor Pérez on Jul 26, 2023
Thank you for your visit and your valuable comments, we hope to see you soon.

10/10 Excellent

Tauseef

Stayed 1 night in Jul 2023
Response from Víctor Pérez on Jul 15, 2023
Estimado TauseefGracias por sus comentarios, lo esperamos pronto de regreso.

10/10 Excellent

Edward

Stayed 3 nights in Jun 2023
Response from Víctor Pérez on Jul 19, 2023
Estimado Edward, gracias por sus comentarios, lo esperamos pronto.

10/10 Excellent

Megan Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this property for 23 nights. We really enjoyed the comisarió a they provided. Breakfast, some nights they would have dinner, housekeeping, and laundry!
Stayed 23 nights in May 2023
Response from Victor Pérez on May 26, 2023
Hi Megan! Thank you for staying with us, I really appreciate your comments, they make us grow and improve every day, we hope to see you soon.Best Regards

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Víctor Pérez on May 12, 2023
Estimado AngelGracias por su preferencia, sus comentarios son muy valisos para nosotros, nos permiten dar seguimiento para tener oportunidades de mejora.Lo esperamos pronto.

8/10 Good

S K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a nice experience
Good stay, clean rooms, nice English breakfast.
Stayed 2 nights in Apr 2023
Response from Víctor Pérez on Apr 26, 2023
Thank you for your comments and for staying with us, we are delighted to have received them, we hope to see you soon.

10/10 Excellent

hilda v.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent about the property, location, staff, rooms were very clean. I will definitely be coming back.
Stayed 3 nights in Mar 2023
Response from Víctor Pérez on Apr 10, 2023
Dear Hilda VThank you for your comments, we are pleased that your stay has been pleasant, we hope to see you soon.

10/10 Excellent

Jose

Stayed 2 nights in Mar 2023
Response from Víctor Pérez on Apr 8, 2023
Estimado JoseEstamos encantados de recibirlos, gracias por su reseña y por su visita, lo esperamos pronto.

10/10 Excellent

Julio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great place , rooms have everything I needed.
Stayed 5 nights in Mar 2023
Response from Víctor Pérez on Mar 13, 2023
Estimado Julio, gracias por su visita y por hacernos llegar sus comentarios, lo esperamos pronto.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2023
Response from Victor Pérez on Feb 4, 2023
Estimado JoséGracias por sus comentarios y por hospedarse con nosotros,.los esperamos pronto.

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2022

8/10 Good

Hector

2/10 Terrible

Theresa, Las Vegas

Disliked: Staff & service
I received bad Customer Service, poor Communication Skills, Unprofessionalism from the Front Desk Staff from beginning to end. It was so uncomfortable that I had checked out a day earlier.
Stayed 4 nights in Sep 2022
Response from Víctor on Sep 20, 2022
Dear Guest: I apologize for the inconveniences you suffered during your stay, we work every day on training with our staff, we will review what happened so that it does not happen again in the future.

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great safe location near Shopping Plaza and many resturants.
Stayed 2 nights in Aug 2022
Response from Víctor Pérez on Aug 27, 2022
Dear LarryThank you very much for your comments, they are very valuable to us, we hope to see you soon in this your home in the future.

10/10 Excellent

MARCO, Tolleson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place. Been here many times before.
Stayed 2 nights in Aug 2022
Response from Víctor Pérez on Aug 27, 2022
Dear MarcoThank you very much for your comments, they are very valuable to us, we hope to see you soon in this your home in the future.Best Regards

8/10 Good

AUDIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and rooms are clean and the breakfast is fairly taste.
Stayed 5 nights in Jun 2022
Response from Víctor Pérez on Jul 27, 2022
Thank you for your comments, they are very valuable to us, we hope to see you soon here at home.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay here when traveling through Guadalajara. Consistently excellent
Stayed 1 night in Apr 2022
Response from Andrea on May 2, 2022
Thank you for your comments and your preference. We will continue working to improve our service everytime you visit us! You are part of Staybridge Suites Guadalajara Expo family. Hope to see you soon!

10/10 Excellent

John

Stayed 1 night in Apr 2022
Response from Andrea on Apr 4, 2022
Gracias por sus comentarios. Esperamos verlo pronto.

10/10 Excellent

M., Gardena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and staff was friendly and helpful.
Stayed 2 nights in Mar 2022
Response from Andrea on Apr 2, 2022
Hi M. Thank you for your comments. We are glad you enjoyed your stay with us. We hope you visit us again soon.

10/10 Excellent

ZORINA, Reston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean, modern, and next to a big mall.
Stayed 2 nights in Mar 2022
Response from Andrea on Mar 29, 2022
Hi Zorina, thank you for your comments. We are glad you enjoy your stay with us. We hope to see you soon again.

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar muy céntrico se los recomiendo
Stayed 1 night in Mar 2022
Response from Andrea on Mar 11, 2022
Hola Héctor, gracias por tus comentarios. Nos alegra saber que tu estancia fue placentera. Esperamos que vuelvas pronto.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love staying here, our first time was in November and we came back for another longer stay and again it was another great experience!!
Stayed 14 nights in Feb 2022
Response from Andrea on Mar 3, 2022
Hi Natasha, thank you for your comments. We are glad you enjoy your stay with us. You are always welcome with your pet. We hope to see you soon again.

10/10 Excellent

Alma Adelaida Martinez

Stayed 4 nights in Feb 2022

10/10 Excellent

Dennis N

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The people were helpful and friendly!
Stayed 2 nights in Jan 2022
Response from Andrea on Feb 8, 2022
Hi Dennis, thank you for your comments. We are glad you enjoy your stay with us. We hope to see you soon. You are now part of the Satybridge Suites family.

8/10 Good

Melvin S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Afternoon snack and drinks
We like the property particularly the one bedroom unit and being next door to the shopping centre. The afternoon reception is a nice idea but unfortunately I believe they have lost their way. The food was low grade and drinks except for pop was once in awhile. We have visited other properties during our world travels and they were first rate but though appreciated was not up to par. ( example ham sandwiches , the bread tasted old , and the filling was not very exciting . I think if the hotel is going to provide the service , which is a great idea , the food and drinks ( wine -beer should be improved. Thx
Stayed 2 nights in Feb 2022
Response from Andrea on Feb 8, 2022
Hi Melvin, thank you for your comments. We are glad you enjoy your stay with us. We are sorry for the inconvenience with The socia. We will definitely take actions to improve this service. We hope you give us a second chance.

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like si good hotel,l Will comeback
Stayed 2 nights in Dec 2021
Response from Andrea on Dec 23, 2021
Hi Antonio, thank you for your comments. We are glad you enjoy your stay with us. We hope to see you soon. You are now part of the Satybridge Suites family.

4/10 Poor

William

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thought the breakfast and service was excellent! Thought the mattress was one of the worst I have ever tried to sleep on. Was hot in the room so we turned the HVAC on and it just kept getting colder no matter what we set it at so we fluctuated from hot to cold!
Stayed 2 nights in Dec 2021
Response from Andrea on Dec 21, 2021
Hi William, your comments are important to us. We are very sorry for the inconvenience you experienced in your room. We are working to improve the HVAC in the hotel. We hope you visit us again.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Andrea on Dec 6, 2021
Hola Natasha, agradecemos su preferencia. Sus comentarios son valiosos para nosotros. Nuestro trabajo es brindar el mejor servicio y nos alegra saber que cumplimos sus expectativas. Esperamos que vuelva pronto. Usted ya es parte de la familia Staybridge Suites Guadalajara Expo.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021
Response from Andrea on Nov 30, 2021
Hola Natasha, agradecemos su preferencia. Sus comentarios son valiosos para nosotros. Nuestro trabajo es brindar el mejor servicio y nos alegra saber que cumplimos sus expectativas. Esperamos que vuelva pronto. Usted ya es parte de la familia Staybridge Suites Guadalajara Expo.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Staybridge!
I travel to GDL a lot and this was my first time at Staybridge. Fantastic and very clean place...the cleanliness in particular impressed me especially w covid. Free breakfast was a bonus and it changes daily along with the 3 times / week evening free drinks and snacks. The pool while a bit noisy with the traffic was a nice oasis in the middle of a busier part of the city. Special shout-out to Victor and the rest of the staff for their great service and professionalism. Kitchens in each room are a bonus too to always have a cerveza when needed!
Stayed 5 nights in Nov 2021
Response from Andrea on Nov 27, 2021
Hi Alex. Thank you for your comments! We are glad to hear that you enjoy your stay with us! We hope to see you soon. You are now part of the Staybridge Suites family!

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Andrea on Nov 19, 2021
Gracias por su preferencia. Nos alegra saber que su estancia fue placentera. Esperamos vuelva pronto a visitarnos. Usted ya forma parte de la familia Staybridge Suites!

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and helpful this is the ONLY place we choose to stay every time we visit Guadalajara. Their Chilaquiles are to die for.
Stayed 3 nights in Sep 2021
Response from Andrea on Sep 15, 2021
Thank you for your comments. We are super happy to know that you enjoy your stays with us!!! Come back any time you desire. We are always waiting for you!

6/10 Okay

Jose

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Andrea on Sep 20, 2021
Gracias por su evaluación. Su opinión es importante para nosotros. Esperamos nos brinde una segunda oportunidad de mejorar nuestro servicio.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! So friendly and welcoming. 😊 Thank you so much!
Stayed 3 nights in Jul 2021
Response from Andrea on Jul 12, 2021
We appreciate your preference. Your comments are valuable to us. Our job is to provide the best service and we are happy to hear that we meet your expectations. We hope you come back soon. You are already part of the Staybridge Suites Guadalajara Expo family.

8/10 Good

Mel Unickow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Andrea on Jun 15, 2021
Thank your for your great review. We are glad you enjoy your stay with us. We hope you come back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROFESSIONALISM
Stayed 5 nights in Jun 2021
Response from Andrea on Jun 15, 2021
Thank you for your comments! We are glad you enjoy your stay with us. We hope tou come back soon.

2/10 Terrible

Verified traveller

Stayed 8 nights in May 2021
Response from Andrea on Jun 21, 2021
Lamentamos los inconvenientes que haya experimentado durante su estadía. Esperamos nos brinde una segunda oportunidad. Trabajaremos mejor en cada aspecto de nuestro servicio para proporcionarle una estancia más agradable.

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guadalajara Zapopan
Breakfast and on-site laundry facilities (both at no charge). Adjacent to Plaza del Sol Shopping Mall. Numerous restaurants within walking distance.
Stayed 1 night in Apr 2021
Response from Andrea on Apr 14, 2021
We appreciate your preference. Your comments are valuable to us. Our job is to provide the best service and we are happy to hear that we meet your expectations. We hope you come back soon. You are already part of the Staybridge Suites Guadalajara Expo family.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love the location, just next to every thing, very convenient, lots of stores inside the plaza del Sol mall, the room was perfect, they have all you need, kitchen with pots and pans, utencills , salt, peper, dishes, dish soap, paper towell.. all you need... just perfect... the breaskfas was basic, mexican style enchiladas, beans, eggs, the fruit was very fresh, the coffe sucks😑
Stayed 8 nights in Mar 2021
Response from Andrea on Mar 29, 2021
We appreciate your preference. Your comments are valuable to us. Our job is to provide the best service and we are happy to hear that we meet your expectations. We will work to improve the breakfast coffee. We hope you will be back soon. You are already part of the Staybridge Suites Guadalajara Expo family.

6/10 Okay

Luis

Business traveller
Liked: Cleanliness, room comfort
noisy machinery
They have really noisy machinery on the roof, so I have to chang to a lower floor.
Stayed 1 night in Nov 2020
Response from Andrea on Nov 19, 2020
Thank your for your comments. They are important for us. We will give maintenance to the roof machinery, to avoid this issues. We hope you visit us again and give us the chance to improve the experience with us.

10/10 Excellent

Verified traveller

Stayed 9 nights in Sep 2020
Response from Andrea on Sep 22, 2020
Gracias por evaluación de 5 estrellas! Usted ya es parte de la familia Staybridge Suites. Esperamos que vuelva pronto.