Lobby sitting area
Check availability

Reviews of Hotel Portobelo

3 out of 5
Hotel Portobelo
Av Juarez No. 687 Col Centro, Guadalajara, JAL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 907 out of 1196 reviews" "
Rating 8 - Good. 217 out of 1196 reviews" "
Rating 6 - Okay. 39 out of 1196 reviews" "
Rating 4 - Poor. 9 out of 1196 reviews" "
Rating 2 - Terrible. 24 out of 1196 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Marty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice stay. Staff was great and room was clean. Only drawback was no fridge or microwave in room.
Stayed 2 nights in Apr 2024
Response from PBH on Apr 20, 2024
We really appreciate your comment. It is s o important to us receive this kind of comments.We hope to see you soon!

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su atencion su amabilidad están siempre dispuestos a ayudarte las instalaciones. Son muy bonitas y demasiado limpias y la comida del restaurant riquísima Their attention and kindness are always willing to help you with the facilities. They are very pretty and very clean and the restaurant's food is delicious
Stayed 6 nights in Mar 2024
Response from Reservaciones. on Apr 16, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 4 nights in Mar 2024
Response from Reservaciones. on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Claudio, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Portobelo is very close to the center of Guadalajara, and you can catch the train/metro right across the street. It is quiet, clean, well maintained and comfortable, the staff is very friendly, and even the Room Service is delicious! We had a very pleasant stay, highly recommended.
Stayed 3 nights in Apr 2024
Response from Reservaciones. on Apr 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Laura O

Stayed 5 nights in Mar 2024

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, great location to explore Centro.
Stayed 1 night in Mar 2024
Response from Reservaciones. on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Har, Johor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best for tourist and business stay.
Stayed 12 nights in Mar 2024
Response from Reservaciones. on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the heart of Guadalajara
Stayed 1 night in Mar 2024
Response from Reservaciones. on Mar 18, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

MIGUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 6 nights in Mar 2024
Response from Reservaciones. on Mar 17, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Cris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservaciones. on Apr 1, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

JOSE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. It’s a bit noisy due to being on the main boulevard but it’s Guadalajara so expect traffic/noise. Parking my rental was easy. Saturday across the street they have a swapmeet with different vendors which was cool to see. Also the subway entrance is in front of the hotel.
Stayed 1 night in Mar 2024
Response from Reservaciones. on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was modern, comfortablke bed and nice bath. We had a very good breakfast.
Stayed 1 night in Mar 2024
Response from Reservaciones. on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very polite staff and room were very comfortable would stay here again
Stayed 2 nights in Mar 2024
Response from Reservaciones. on Mar 10, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

houng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
?
Stayed 2 nights in Mar 2024
Response from Reservaciones. on Mar 10, 2024
We really appreciate your comment. It is s o important to us receive this kind of comments.We hope to see you soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room with a friendly staff. Short walk to the historic center. Area is busy during the day, however it clears out at night. Be mindful and cautious when out late since it's a commercial not residential. All-in-all I had a comfortable stay while visiting.
Stayed 2 nights in Feb 2024
Response from Reservaciones. on Mar 4, 2024
Muchas gracias por sus comentarios, los esperamos en su próxima visita a Guadalajara.

10/10 Excellent

Reynold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good friendly service and nice clean room
Stayed 3 nights in Feb 2024
Response from Reservaciones. on Mar 4, 2024
Muchas gracias por sus comentarios, los esperamos en su próxima visita a Guadalajara.

10/10 Excellent

Francisca

Stayed 1 night in Mar 2024
Response from Reservaciones. on Mar 24, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Lawrence

Stayed 1 night in Mar 2024
Response from Reservaciones. on Mar 24, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Santiago

Stayed 1 night in Feb 2024
Response from Reservaciones. on Mar 21, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

CORINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reservaciones. on Mar 20, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

2/10 Terrible

Ursula

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room has a strong smell of paint that I didn’t pick up until after a few hours of check in as I had left the room to enjoy a meal and had fallen asleep immediately upon return. When I called reception to ask for another room, I was asked at what time I had checked in and followed that with the morning crew will see if you can be moved tomorrow. I am staying with a mask inside my room and have no confidence that my request will be granted. I am booked for multiple nights and having to consider booking another hotel because I can’t go 4 nights with no rest. Unfortunately if I do so, I would loose the payment. Really wish Expedia, as the booking agency backing this hotel, would provide assistance. I’m extremely disappointed.
Response from Reservaciones. on Feb 28, 2024
Lamentamos lo ocurrido en su estancia, daremos seguimiento al tema para ver que fue lo que paso, agradecemos sus comentarios ya que esto nos sirve para mejorar cada día mas.

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, and excellent service.
Stayed 5 nights in Feb 2024
Response from PBH on Feb 27, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready on time, other than that the place was pretty good.
Stayed 8 nights in Jan 2024
Response from PBH on Feb 27, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Gwyneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Response from PBH on Feb 27, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed mas terrible.
Stayed 3 nights in Feb 2024
Response from PBH on Feb 27, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Reynaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Jan 2024
Response from PBH on Feb 27, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

2/10 Terrible

Salvador

Stayed 1 night in Feb 2024
Response from Reservaciones. on Mar 20, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Reynaldo

Stayed 2 nights in Jan 2024
Response from Reservaciones. on Mar 20, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Luis, Brookings

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quied
Stayed 6 nights in Jan 2024
Response from PBH on Feb 27, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Enri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Jan 2024
Response from PBH on Feb 27, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from PBH on Feb 27, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservaciones. on Mar 20, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Personal Always helpful and great service. Good part of town close to everything.
Stayed 1 night in Jan 2024
Response from PBH on Jan 10, 2024
We really appreciate your comment. It is s o important to us receive this kind of comments.We hope to see you soon!

6/10 Okay

Alden, CHICAGO

Travelled with group
Disliked: Amenities
It's okay. Check in takes forever and they double charged me for a stay I prepaid for. It's in an okay area, across the street from a park. Lots of restaurants/shopping in the area.
Stayed 4 nights in Nov 2023
Response from PBH on Jan 10, 2024
Hotel Portobelo charge your credit card 1 night to make sure the reservation is warranted. It is important to verify the total amount of your reservation with taxes included. We appreciate your feedback! We hope to see you soon!

2/10 Terrible

Kip

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I was overcharged for lot more than I booked for with Expedia
Stayed 5 nights in Dec 2023
Response from PBH on Jan 10, 2024
It is important to verify the total amount of your reservation with taxes included.We appreciate your feedback, We hope to see you soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice modern hotel with comfortable beds & amenities. Staff was great
Stayed 2 nights in Dec 2023
Response from PBH on Jan 10, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

8/10 Good

Eduardo, Managua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
In general very good hotel. Extremely dissapointed with service at restaurant for breakfast.
Stayed 3 nights in Dec 2023
Response from PBH on Jan 10, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from PBH on Jan 10, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Christian a

Stayed 1 night in Dec 2023
Response from PBH on Jan 10, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Gabriel

Stayed 2 nights in Dec 2023
Response from PBH on Jan 10, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Biswajit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable and clean rooms. Great staff. Overall, a good experience staying here.
Stayed 4 nights in Dec 2023
Response from PBH on Jan 10, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

EDMUNDO

Stayed 3 nights in Dec 2023
Response from PBH on Jan 10, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Oscar

Stayed 2 nights in Dec 2023
Response from PBH on Jan 10, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Myriam

Stayed 5 nights in Dec 2023
Response from PBH on Jan 10, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Bernardo J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from PBH on Jan 10, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

8/10 Good

Joel

Stayed 2 nights in Dec 2023
Response from PBH on Jan 10, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 3 nights in Dec 2023
Response from PBH on Jan 10, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Danis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy lindo muy bien servicio la locación lo único q las abitaciones no tienen refrigera ador ni microondas
Stayed 3 nights in Nov 2023
Response from PBH on Nov 28, 2023
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.

10/10 Excellent

Scott, Portsmouth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & good. Safe. Wonderful staff. Has a bar & a cafe. All you need. Easy access throughout town.
Stayed 1 night in Nov 2023
Response from PBH on Nov 21, 2023
We really appreciate your comment. It is s o important to us receive this kind of comments.We hope to see you soon!

10/10 Excellent

Alyssa

Stayed 2 nights in Nov 2023
Response from PBH on Jan 10, 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.