Interior entrance

Reviews of Hotel Huerta Real

3 out of 5
Hotel Huerta Real
Reforma 36, Centro, Mazamitla, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 61 out of 94 reviews" "
Rating 8 - Good. 24 out of 94 reviews" "
Rating 6 - Okay. 1 out of 94 reviews" "
Rating 4 - Poor. 4 out of 94 reviews" "
Rating 2 - Terrible. 4 out of 94 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great stay as the hotel is located 3 blocks from center of town but it has typical wooden bungalow to stay that include fireplace
Stayed 1 night in Oct 2021
Response from Angelica A. on Nov 5, 2021
Darlus, muchas gracias por tomarse el tiempo de compartirnos su más reciente experiencia durante su estancia con nosotros en Huerta Real Hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and friendly
Stayed 1 night in May 2021
Response from Angelica. on May 17, 2021
Gracias por su calificación.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice gardens, friendly and very helpful employees
Stayed 1 night in Mar 2021
Response from Hotel Huerta Real on Apr 27, 2021
Thank you very much, we look forward to your return soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from Angélica, Administración. on Mar 22, 2021
Muchas gracias por tomarse el tiempo de calificarnos!

10/10 Excellent

Mariela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

Maria, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet, a place to enjoy the nature.
Stayed 1 night in Dec 2020
Response from Hotel Huerta Real on Dec 16, 2020
Estimado Viajero. Estoy feliz de que hayas disfrutado de tu estancia en nuestro hotel y agradezco mucho tu comentario.

10/10 Excellent

KENNETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was good and safe and clean
Stayed 3 nights in Dec 2020
Response from Hotel Huerta Real on Dec 16, 2020
Estimado cliente. Estoy muy contento de saber que has disfrutado de tu estancia con nosotros. Espero que tu próxima visita este a la vuelta de la esquina.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from Hotel Huerta Real on Nov 4, 2020
Gracias!

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time in a great place
It was perfect. Service and food great ...
Stayed 1 night in Jul 2020
Response from Hotel Huerta Real on Jul 7, 2020
En nombre de todo el equipo Huerta Real muchas gracias, un placer servirles. Esperamos que regresen pronto! :)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and cozy rooms!
In a really large, cozy property with different fruit trees all over. It's a little bit of a walk from the main plaza, but it's not too far to be so burdensome. Room was small but comfortable, and had a fireplace. Wish they would have given access to more firewood free of cost.
Stayed 1 night in Feb 2020

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Amazing place, really close of the center, true town experience, clean and spacious room.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
Would not stay here again. Rooms are tiny are not clean. The towels all had holes in them. The shower was not clean
Stayed 2 nights in Oct 2019
Response from Angelica A. on Nov 21, 2019
Muchas gracia por tomarse el tiempo de enviarnos sus comentarios, todos los comentarios son importantes, pero loso que nos sirven para mejorar son mucho mas importantes para nosotros. Nos gustaría por favor nos envíe la fecha de su estadía y la habitación para poder corregir el problema directamente. Contacto@huertareal,com También quisiéramos ofrecerle una noche en cortesía por el mal rato que paso con nosotros.

10/10 Excellent

AOS, California, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay in Mazamitla. Beautiful cottages and lawns. Our cottage has a small kitchen also. Very well kept property in beautiful town of Mazamitla.
Stayed 1 night in May 2019

4/10 Poor

Julio

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are very green and very well maintained. The hotel rooms are very nice, clean, good service. The cabins are great they just need a small fridge and microwave in the kitchen-nets. Free WiFi would be great. Choices of included breakfast were very good too
Stayed 8 nights in Jul 2019

8/10 Good

ANONYMOUS, Guadalajara

Liked: Cleanliness, staff & service
The Hotel Location was Good but up hill wasn't Illumination inside very Bad Hoel Price To Expensive
Stayed 4 nights in Apr 2019
Response from Hotel on May 22, 2019
Lamentamos que tuviera una mala experiencia, trataremos de mejorar, para que en su próxima visita cambiemos su experiencia

8/10 Good

George, gettysburg pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic and charming
The hotel is a very steep walk from the town plaza. The receptionist was friendly and welcoming. I parked my car without any problem. There were few if any additional guests. Our room was well designed and reflected the woodsy nature of Mazamitla. The gardens were very impressive lush with lemon and avocado trees. No one spoke English in the office which was not a problem for us. They gave us a coupon for a breakfast at another inn in the plaza. Although I think we caught them by surprise, they made us a nice breakfast of eggs, ham and toast with very decent coffee. There was good WiFi in our room and a TV with Spanish language programming. It was crisp and quiet at night. I did not light the wood in the fireplace but it was ready if you wanted to. There did not seem to be any restaurant or bar in operation on site but perhaps this was due to the season. It was a good place to spend the night and I was not disappointed. The electric outlets were two prong which might be a problem if you have to charge devices.
Stayed 1 night in Jan 2018
Response from Angélica, Administración. on Feb 12, 2018
We are pleased to know that I enjoy your stay in Mazamitla and Huerta Real. That's right, in low season due to costs, we can not offer breakfast at the Hotel, that's why a coupon is given to have breakfast at a restaurant in town, I pass your comments to them about breakfast. We regret the inconvenience with English, we only have 2 bilingual people, we are already training the rest of the reception staff so that everyone speaks English. We hope that for your next visit to Mazamitla, and all the staff will be bilingual.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Gerencia on Jul 9, 2017
Gracias por sus comentarios, lo esperamos en próximo viaje a Mazamitla!

10/10 Excellent

Marisol, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The landscaping is beautiful! Had a great view from my room..

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, beautiful view a delicious breakfast!
We were there for a wedding so it was convenient and practical for us. Grate location, beautiful views and delicious food! Rooms had a fireplace which was a nice touch. The 2 not so good points were that the sun light hit one side of the bed directly so no way to sleep in and it took them a while to figure out I had prepaid.

10/10 Excellent

Terry, Colfax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it and had a wonderful time. The grounds are beautiful, the cabin we stayed in was awesome, employees are frienly and the breakfast was tasty.
Response from General Manager on Sep 2, 2016
Thank you for your nice comments, I´ll share with the staff. We are pleased to know that you enjoyed your stay with us. We wait again next visit to Mazamitla.

10/10 Excellent

Ron, Edmonton, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
We couldn't have been more pleased. Every detail was looked after. Beautiful grounds. Wood for the fireplace. Coffee and cookies. Comfortable bed. Quite. It reall doesn't get much better

8/10 Good

John, Atlanta, GA

Liked: Cleanliness, room comfort
Nice place with an inaccurate hotel description.
Overall, I was pleased with this hotel and would stay there again. The property is beautiful and the location in Mazamitla is nice. But, I should point out that the room description on hotels.com at the time of my reservation was not accurate. For example, the room that I reserved is referred to as an "Alcatraz" room listed as having a kitchen, LED television, and a king-sized bed. Upon arrival at the hotel, I learned that Alcatraz is the name given to one room. This room has a queen sized bed plus a daybed. The room doesn't have an oven, stove, microwave, or refrigerator. This wasn't a problem for me, but it might be for someone reserving the room who really wanted a kitchen.
Response from Gerencia on Nov 14, 2015
Agradecemos muchísimo todos los comentarios que nos hacen llegar sobre todo a aquellos que nos ayudan a mejorar. Efectivamente y por error nuestro nuestra descripción de instalaciones estaba incorrecta. Ya hemos hecho los cambios necesarios para evitar confusiones en un futuro. Nos encantaría recibirlos de nuevo, queremos enviarles una cortesía por una noche para que nos visiten de nuevo. Le pido por favor ponerse en contacto con nosotros al email angélica@huertareal.com Gracias! We greatly appreciate all the feedback we do get especially those that help us improve . And indeed our mistake our description of facilities was incorrect. We have already made ​​the necessary changes to avoid confusion in the future. We would love to meet them again , we want to send a courtesy for one night to visit us again. I ask please contact us by email angélica@huertareal.com Thank you!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel tranquilo en pueblo magico
el hotel es limpio como con chimenea bien ubicada para que no se aga humo en el interior toda una experiencia padre, los desayunos de primera calidad
Stayed 1 night in Jul 2022

10/10 Excellent

Judith E

Liked: Cleanliness, staff & service, property conditions & facilities
Vacaciones semana santa
El hotel es muy agradable, todos sus espacios y muy bien cuidados, lo único que no nos resultó cómodo fue el colchón de la cama, ya que no era king size, eran dos individuales pegados. Fuera de esto el hotel esta sumamente agradable.
Stayed 2 nights in Apr 2022

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito el lugar y limpio
Stayed 1 night in Apr 2022

10/10 Excellent

Luz Maria

Stayed 1 night in Feb 2022

10/10 Excellent

Irma Sierra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel, el personal muy amable, las instalaciones muy bien cuidadas y el desayuno muy rico. El único inconveniente fue que la chimenea del cuarto no está muy bien diseñada, porque aunque nos apoyaron a prender la leña para no equivocarnos, el humo se quedó dentro del cuarto.
Stayed 1 night in Dec 2021

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El lugar está precioso, si hace mucho frio pero las camas cuentan con cobijas suficientes..lo unico que no me agradó tanto fue que el desayuno incluido te cobran extra por todo... hasta por una pieza de pan o el jugo. La limpieza excelente
Stayed 1 night in Dec 2021

8/10 Good

marco a

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Martin

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Llegue a la recepción un poco tarde porque había un accidente en la carretera y estaba cerrada, y no había nadie que atendiera, espere como 1 hora y nunca llegó nadie, ni velador siquiera, tuve que retirarme y buscar otro hotel
Stayed 1 night in Oct 2021
Response from Angélica A on Nov 1, 2021
Nos apena mucho que haya pasado este mal rato, tenemos personal 24 hrs en recepción, aunque la puerta se cierre, estamos ya verificando que paso, le ofrezco una disculpa, nos gustaría invitarles a buenos visite de nuevo por favor envíeme sus datos a: angelica@huertareal.com

8/10 Good

Servando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel hermoso
El Hotel está precioso y el servicio espectacular muy recomendable y a muy buen precio
Stayed 3 nights in Apr 2021
Response from Hotel Huerta Real on Apr 27, 2021
Muchas Gracias! esperamos que tenga un pronto regreso y aun mas favorable.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me agrado que es un lugar tranquilo Solo que no había servicio de restaurant, ni habia frigo bar en las habitaciones. Un poco empolvado Pero en general es bueno
Stayed 1 night in Apr 2021
Response from Hotel Huerta Real on Apr 27, 2021
Muchas gracias! Esperamos que nos visite pronto y darle un mayor servicio favorable.

8/10 Good

Veronica

Stayed 3 nights in Mar 2021
Response from Hotel Huerta Real on Apr 27, 2021
Esperamos que nos visiten pronto

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Excelente
Stayed 1 night in Jan 2021
Response from Angelica, Administración. on Mar 22, 2021
Muchas gracias por tomarse el tiempo de darnos sus comentarios! Nos da gusto saver que disfruto su estancia, los esperamos pronto para poderle atender de nuevo y mejorar.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está ubicado a 4 cuadras del centro. No esta en pleno bosque pero si en medio de grandes jardines con muchos arboles frutales y fuentes , lo que lo hace muy agradable
Stayed 2 nights in Jan 2021
Response from Angelica, Administración. on Mar 22, 2021
Que gusto saber que disfrutaron nuestras areas verdes, y el encanto de estar cerca de la plaza pero a la vez en un lugar rodeado del esplendor de la naturaleza.

10/10 Excellent

FRANCISCO XAVIER GARCIA

Stayed 2 nights in Dec 2020

8/10 Good

Jose, California

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vegetacion dentro de las instalacuones es increible y lo hace sentir mas dentro del cerro. Lo unico malo fue que no habia internet porque tenia que trabajar en ratos
Stayed 2 nights in Dec 2020
Response from Hotel Huerta Real on Dec 16, 2020
Gracias por tomarse el tiempo para compartir sus experiencias con nosotros. Todo comentario es esencial para mejorar nuestro servicio.

8/10 Good

Esteban Eduardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
El hotel tiene habitacion de hotel y cabañas individuales, recomiendo por mucho las cabañas estas excelentes, el almuerzo incluido bastante decente.
Stayed 3 nights in Oct 2020
Response from Hotel Huerta Real on Nov 4, 2020
Muchas gracias, esperamos tenerles pronto de nuevo en esta su casa

8/10 Good

DANIEL

Travelled with family
Liked: Cleanliness, property conditions & facilities
Muy estándar
El hotel está en buenas condiciones, todos los hoteles de Mazamitla son rúticos por lo que creo que éste en particular está bien cuidado. Las habitaciones son muy obscuras, los focos no son suficientes en la noche, el hotel está un poco retirado del estacionamiento y no es tan fácil llevar maletas pesadas o alguna otra cosa voluminosa. El personal podría ser más amable, tuvimos que firmar una responsiva para que nos prestaran dos toallas adicionales. Honestamente no lo recomendaría para viajes con bebés u otra condición especial.
Stayed 1 night in Mar 2020

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiente muy familiar, muy limpio todo, el desayuno muy bueno.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los jardines estan super bonitos, excelente servicio y limpieza.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
La atención !!! La puntualidad!! La comida !!! Los espacios!!!
Stayed 1 night in Oct 2019
Response from Eli -Servicio a Clientes on Nov 5, 2019
Que bueno saber que disfruto la estancia con nosotros, es un gusto para nosotros leerle.

10/10 Excellent

Erika Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable, buena experiencia sólo al llegar el no reconocer la reserva me causó un poco de preocupación, a pesar de eso el personal muy atento
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comodidad y tranquilidad . Buen servicio del personal muy amables
Stayed 3 nights in Sep 2019