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Reviews of Hotel Demetria

4.5 out of 5
Hotel Demetria
Av. La Paz # 2219, Lafayette, Guadalajara, JAL

Reviews

8.6

Excellent

Rating 10 - Excellent. 430 out of 718 reviews" "
Rating 8 - Good. 147 out of 718 reviews" "
Rating 6 - Okay. 78 out of 718 reviews" "
Rating 4 - Poor. 34 out of 718 reviews" "
Rating 2 - Terrible. 29 out of 718 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Galen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i so appreciate the swimming pool! I also like the collections of antiquities througth the building.
Stayed 14 nights in Mar 2023
Response from Demetria on Mar 22, 2024
Thank you for your honest evaluation, it was a pleasure ttending you at Demetria.

6/10 Okay

Gary, Malibu

Business traveller
Liked: Cleanliness, staff & service, amenities
Very nice hotel. Clean…good for a night stay. I prefer neighborhoods that have more vibe. Check in was not fun, which put me in a frustrated mood. After 2 inactive door keys when checking in, asked for a different room as I wasn’t in the mood to lug my luggage for a 3rd time up and down elevator to front desk…they wouldn’t do it…however, a maintenance person was on it once I went up a 3rd trip with my luggage …next time, change the room for the guest and fix the door on your own time.
Stayed 1 night in Mar 2024
Response from RB on Mar 18, 2024
We apologize for the key cards issue, it must never happen and we’ll make sure your observation be taken to actuó. Although after this, we hope your stay were above your expectations

8/10 Good

Baltazar

Stayed 1 night in Feb 2024
Response from Demetria on Mar 22, 2024
Thank you for your honest evaluation, it was a pleasure ttending you at Demetria.

10/10 Excellent

David, Miami

Stayed 1 night in Feb 2024
Response from Demetria on Mar 20, 2024
Gracias por su honesta evaluación, fue un placer atenderle durante su estancia en Hotel Demetria.

2/10 Terrible

Sergio Eguia Lis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Even though we booked 1 queen bed they gave us a 2 bed room. They said they do not respect any bed requests from Expedia even if the reservation specifies a type of room. And on top of that they gave my parents who are elders, a room with no elevator access. They had to go through stairs.
Stayed 1 night in Feb 2024
Response from RB on Feb 28, 2024
Lamentamos lo sucedido en la asignacion de habitaciones. Canalizamos sus comentarios con los responsables de area para tomar medidas que mejoren la experiencia de nuestros huespedes

2/10 Terrible

Luis

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Solicitamos en varias ocasiones nos dieran shampoo y en todo el viaje no lo hicieron. El personal de recepción es lo MÁS MAL EDUCADO que me ha tocado — gente no mexica sin sentido de la amabilidad. Pedimos el sábado agua tibia para beber un medicamento tardaron más de una hora en subirla y repetidas llamadas mías al restaurante hasta que grité me exasperé. El viernes después de un día cansado de trabajo no había limpiado la habitación sino hasta que se pidió lo cual implicó tenernos que salir para que limpiaran. El colmo al volver las sábanas fundas de almohada y edredón estaba húmedos!!! Su justificación— se le pone suavizante de telas — jamás había visto esto en mi vida en ningún hotel — tuvieron que subir a cambiar las sábanas completas — otra media hora más esperando la habitación. Ofrecen papaya en el desayuno; se pide y oh sorpresa no había!! Fue un fin de semana asqueroso estar en ese hotel. Mañana iré a la FROFECO a exponer todos esto! En verdad no se queden ahí — no tienen trato al huésped solo malos ratos.
Stayed 3 nights in Feb 2024
Response from RB on Feb 28, 2024
Lamentamos leer lo sucedido durante su estancia, estamos llevando a cabo cambios necesarios en las areas mencionadas para que las experiencias de nuestros huespedes superen sus expectativas. En nombre de todo el staff le ofrecemos una disculpa por los incovenientes señalados

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, muy amables todo el staff. Angel ha sido muy amable. Las amenidades muy buenas, cama muy cómoda, habitación amplia, wifi rápido, instalaciones muy buenas. Recomiendo este hotel.
Stayed 1 night in Feb 2024
Response from Demetria on Feb 16, 2024
Gracias por su honesta evaluación, fue un placer atenderle durante su estancia en Hotel Demetria.

6/10 Okay

Queenie

Stayed 1 night in Jan 2024
Response from Demetria on Mar 22, 2024
Agradecemos su visita, fue un placer atenderle en Hotel Demetria.

10/10 Excellent

Byunggyu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel tranquilo, con bastante privacidad, excelente ubicacion y servicio de 100!
Stayed 1 night in Jan 2024
Response from Demetria on Feb 9, 2024
Gracias por su honesta evaluación, fue un placer atenderle durante su estancia en Hotel Demetria

10/10 Excellent

Victor

Stayed 2 nights in Jan 2024
Response from Demetria on Feb 9, 2024
Gracias por su honesta evaluación, fue un placer atenderle durante su estancia en Hotel Atia.

2/10 Terrible

andrew

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Style without Function or Amenities
Great Architecture, Poor Design. Huge room with tiny basin area with a faucet that sprayed on you and floor when turned on. Hot tub sized bathtub with house shoes but no robes. No amenities- no heat, no hair dryer, no blankets, no shower gel, no turn down service, no maps of city, rarely a concierge and front desk had zero information about coffee shops or restaurants. 15 minutes to find a blanket and get to us. Hair dryer had to be signed for to have in room.
Stayed 5 nights in Jan 2024
Response from RB on Jan 18, 2024
We appreciate your evaluation and all your comments are headed to General Mangament

10/10 Excellent

Louis

I found the hotel in 2022 walking by and was interested in staying. I was happy to get a reservation the area is called Colonia Americana Guadalajara. I like the neighborhood.So the hotel is very interesting looking. The staff is very friendly and helpful .The restaurant I think serves very good food . It also has a mini gym and a sun area with pool .I was happy to stay there . I hope to be back there this December 2024
Stayed 10 nights in Dec 2023
Response from Demetria on Jan 9, 2024
Thank you for your Honest evaluation Mr. Monetti, it was a pleasure attending you during your stay at Hotel Demetria.

6/10 Okay

Jesus Roberto

Stayed 3 nights in Dec 2023
Response from Demetria on Dec 27, 2023
Gracias por su visita, fue un placer atenderle durante su estancia, nos gustaría saber mas acerca de su evaluación.

10/10 Excellent

Gayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous, spotlessly clean, and the staff are wonderful. Will definitely stay here again.
Stayed 1 night in Nov 2023
Response from Demetria on Nov 29, 2023
Thank you for your honest comments, it was a pleasure attending you during your stay at Demetria.

4/10 Poor

Mercedes

Stayed 2 nights in Nov 2023
Response from Demetria on Nov 24, 2023
Thank you for your visit, we would like to know more about your stay and your evaluation.

10/10 Excellent

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
10/10 Overall
Stayed 1 night in Nov 2023
Response from Demetria on Nov 13, 2023
Gracias por su honesta evaluación, fue un placer atenderle durante su estancia en Hotel Demetria.

10/10 Excellent

Devin

Stayed 1 night in Nov 2023
Response from Demetria on Nov 13, 2023
Gracias por su honesta evaluación, fue un placer atenderle durante su estancia en Hotel Demetria.

10/10 Excellent

clint

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 6 nights in Oct 2023
Response from Demetria on Nov 13, 2023
Thank you for your honest review, it was a pleasure serving you during your stay at Hotel Demetria.

10/10 Excellent

Dustin, Tacoma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and unique boutique style. Very contemporary, quite at night and fantastic staff. A coffee maker in room would have been nice and I'm not crazy about the lack of privacy in the bathroom but it was a very nice place and I would stay again ! Great staff!
Stayed 4 nights in Nov 2023
Response from Demetria on Nov 13, 2023
Thank you for your honest review, it was a pleasure attending you during your stay at Hotel Demetria.

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities
It’s a very chic, artsy hotel but dated. My room was awkwardly designed having to step and down to get out of bed or use the bathroom. Lighting was very low in crucial places like the vanity and mirror. The staff was very welcoming and friendly. They were the best part of the trip. Also this was a VIP hotel and got nothing for Expedia gold.
Stayed 3 nights in Oct 2023
Response from Demetria on Nov 13, 2023
Thank you for your honest review, it was a pleasure attending you during your stay at Hotel Demetria.

10/10 Excellent

Walter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from Demetria on Oct 29, 2023
Gracias por su honesto comentario, fue un placer atenderle durante su estadía en Hotel Demetria.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, clean and excellent service. Walking distance to bars and restaurants on Chapultepec Ave. will definitely be back.
Stayed 1 night in Sep 2023
Response from Demetria on Oct 15, 2023
Gracias por su honesta evaluación, fue un placer atenderle durante su estadía en Hotel Demetria.

10/10 Excellent

Behzad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique modern hotel with design being put first. Refreshing
Stayed 3 nights in Sep 2023
Response from Demetria on Sep 14, 2023
thank you for your honest evaluation, it was a pleasure attending you during your stay.

10/10 Excellent

Greig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Demetria on Sep 10, 2023
Gracias por su honesta evaluación, fue un placer atenderle durante su estancia en Hotel Demetria.

6/10 Okay

Emely

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great Rooms, but they need to work on the pool area, looks not taken care of and abandoned. Other areas were good.
Stayed 3 nights in Aug 2023
Response from Demetria on Sep 10, 2023
Thank you for your evaluation, we will investigate more. it was a pleasure attending you during your stay.

6/10 Okay

Bertha

Stayed 2 nights in Aug 2023
Response from Demetria on Aug 31, 2023
Gracias por su visita, fue un placer atenderle en Hotel Demetria.

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels in GDL, maybe the world. I love this spot. Felt there was a disconnect between the hotel and Expedia, as the "VIP" Amenities were not included. When I asked for an late check out time, I was also not granted that. Clearly there needs to be better communication between the hotel and Expedia. Otherwise, it was a great stay.
Stayed 1 night in Aug 2023
Response from Front-desk on Oct 2, 2023
Dear Mr. Macaulay, you originally had booked an Urban Suite category, due to availability and your Expedia level we granted you an upgrade (free of charge) to a Premium Suite, which is a category higher than Urban Suite. It seems to be that the receptionist did not mention this at your check-in. About the late check-out it is granted upon availability, due to high season it was not possible to grant it this time. All at Hotel Demetria hope to see you again in a near future

4/10 Poor

Mauro

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I didn’t like I reserved a room for 3 people and 2 beds they charge me more when checking in they only allow 2 person in the room
Stayed 4 nights in Jun 2023
Response from Demetria on Aug 6, 2023
We just thank you for your visit Mr. Martinez,It wa a pleasure attending you during your stay, Im really sorry about the confusion but the plataform you select to made your reservation especify that our rooms are only for two people also the price is base on two people.Thank you again for ypour visist!

10/10 Excellent

Yezenia

Stayed 1 night in Jul 2023
Response from Demetria on Aug 13, 2023
Gracias por su honesto comentario Sra. Santana, fue un placer atenderle en Hotel Demetria.

10/10 Excellent

Yezenia

Stayed 4 nights in Jul 2023
Response from Demetria on Aug 6, 2023
Thnak you for your honest evaluation Mrs. Santana,It was a pleasure attending you during your stay in Hotel Demetria.

2/10 Terrible

Jesus

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Me quede 5 días. Mis AirPods estaban en mi habitación y no se si alguna de las camareras los robaron. No me gusta acusar a nadie sin pruebas. Los había dejado en la cama y puede ser que una de las camareras agarró las cobijas y se envolvieron en las cobijas. Me dijeron que trataron de buscarlos pero no encontraron nada. Eran caro los AirPods. Tienen que tener cuidado. La aplicación de find my iPhone enseña que están ahí en el hotel.
Stayed 5 nights in Jul 2023
Response from Demetria on Aug 31, 2023
Buenos días, desafortunadamente buscamos sus Airpods y no los encontramos.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunningly beautiful hotel with tons of amenities
The Demetria is a gorgeous hotel. Our room was enormous. They thought of everything to provide a comfortable stay (robes, slippers, reading material). The freestanding tub is a showstopper.
Stayed 1 night in Jun 2023
Response from Demetria Hotel on Jun 26, 2023
Thank you for your honest evaluation, it was a pleasure attending you during your stay at Demetria Hotel.

10/10 Excellent

Adolfo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and beautiful hotel close to many entertainment options.
Stayed 1 night in Jun 2023
Response from Hotel Demetria on Jun 26, 2023
Gracias por su honesta evaluación, fue un placer atenderle durante su estadía en Hotel Demetria

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención de front desk y muy buena ubicación
Stayed 1 night in Jun 2023
Response from Demetria on Jun 16, 2023
Gracias por tu honesta evaluación Ana, fue un placer atenderte durante tu estadía en Hotel Demetria.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rigaburto was very kind and helpful as well as everyone else we encountered in the hotel!
Stayed 1 night in Jun 2023
Response from Demetria on Jun 16, 2023
Thank you for your honest evaluation Jonathan, it was a pleasure attending you during your stay.

10/10 Excellent

Phillip

Stayed 1 night in Jun 2023
Response from Demetria on Jun 11, 2023
Thank you for your honest evaluation Mr. Philip, it was a pleasure attending you during your stay.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Demetria on Jun 4, 2023
Thank you for your honest evaluation, it was a pleasure assiting you during your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in lovely hotel
Lovely hotel, I especially loved the restaurant.
Stayed 4 nights in May 2023
Response from Demetria on Jun 4, 2023
Thank you for your honest evaluation, it was a pleasure assiting you during your stay.

10/10 Excellent

Bambi Mitsue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in May 2023
Response from Demetria on Jun 4, 2023
Thank you for your honest evaluation Mr. Mitsue, It was a pleasure assisting you during your stay.

8/10 Good

Rise

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2023
Response from Demetria on Jun 11, 2023
Thank you for your honest evaluation Mr. Rise, it was a pleasure attending you during your stay.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Demetria on May 21, 2023
Thank you for your honest evaluation Mr. Davies,It was pleasure attending you during your stay.

4/10 Poor

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Demetria on May 21, 2023
Good morning Mrs. Williby,Thank yopu for your evaluation, we would like to know more about it.

10/10 Excellent

German

Stayed 1 night in Apr 2023
Response from Demetria on May 21, 2023
Gracias por su honesta evaluación Sr. Corrales.Fue un placer atenderle durante su estancia en Hotel Demetria.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service since I stepped into the lobby. Very clean, comfy bed, nice view and in a great zone. Extremely peaceful wich is something I was looking forward to on this mini vacation.
Stayed 2 nights in Apr 2023
Response from Demetria on Apr 22, 2023
Thank you for your honest comments, it was a pleasure assiting you during your stay.

6/10 Okay

cesar

Business traveller
Liked: Cleanliness, amenities
Not
Stayed 3 nights in Apr 2023
Response from Demetria on Apr 22, 2023
Thank you for your evaluation Mr. Pascal, we would like to know more about it.

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Demetria on Apr 2, 2023
Gracias por su honesta avaluación Sr. Soto.Fue un placer atenderle durante su estancia.

10/10 Excellent

Vasilis

Stayed 5 nights in Mar 2023
Response from Demetria on Apr 14, 2023
Good Afternoon Mr. Siklas,Thank you for your honest comments, it was a pleasure attending you during your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Demetria on Mar 29, 2023
Thank you for your honest evaluation, it was a pleasure attending you during your stay.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service, the staff was extremely attentive and helpful. The hotel is located in a great area, great area for tourists. I will definitely come back!
Stayed 1 night in Mar 2023
Response from Demetria on Mar 12, 2023
Thnak tou for your honests and amazing comment Mrs. Nieves.It will be a pleasure for us to atending you again in Demetria.

6/10 Okay

Daniel

Stayed 1 night in Feb 2023
Response from Hotel Demetria on Mar 4, 2023
Buenas tardes Sr. Gómez.Gracias por su honesta evaluación, nos gustaría saber cuál fue el motivo de su calificación con el fin de revisar bien que fue lo que le incomodó.Quedo al pendiente de sus comentarios.Saludos cordiales.