Multiple problems with this accommodation, to start with when I arrived they were adamant that I didn't have a booking with them & that I would need to cancel the booking & rebook through them at a higher rate. To resolve this issue I had to call hotels.com & get them to resolve it, which(due to the accommodation)took multiple hours. After this was sorted they then needed to see a negative Covid test, which I provided. Then they had to clean the room for me, I had booked a room with a kitchenette, which was nice & spacious with plenty of light.
Went to get some food while they cleaned the room, they didn't even walk me to the room or show me where the room was just pointed in the general direction & said that the door was open. Upon seeing my bag of food, I was informed that the room didn't have a fridge or cooker. They moved a fridge into the room and said it can be plugged in for 30 minutes. I did not, it was stained & rusty & smelt foul!
After getting back in contact with hotels.com & a local friend coming to check the place out they then tried to upgrade my room, claiming that the room I was in was a temporary room.......this was never said when I moved in.
Overall the place is definitely not as advertised, it has a good location but the attitude of the owners and staff is outright disgusting, although they then offered the upgrade it still wasn't up to standard, & would not have felt comfortable with staying there after everything that had happened.
