Staff deserve a better facility
Posted 19-Nov-2014 on Hotels
First the good. Great location just off interstate. Tons of shopping and restaurants. Staff are nice and helpful. Be sure to join their free membership thing to get free breakfast. Now the bad. The rooms are small, beds are regular size which makes it hard for two people to sleep comfortably. Overall cleanliness is on the bottom end of the spectrum. The bathroom tile is very dirty. There are lots of old caulking around the tub area. It is winter time so the heat is on which works fine, but on top of the window/wall unit is standing condensation. The curtains hang about an eight of an inch above the window and have what appears to be black mold at the bottoms.
Comment from Hotel Management
26-Nov-2014 by Kelley, Hotel Management
Hello Ricky, thank you for taking the time to let us know what we did right and how we fell short of your expectations. I am pleased to hear the staff was helpful and able to sign you up to get the free breakfast.
I apologize you felt the room was less than perfect, we are anticipating a renovation this coming year and hope that you will give us another chance once they are done. Thank you again,
Kelley S. Guest Service Manager