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Reviews of SureStay Plus Hotel by Best Western Greenwood

2.5 out of 5
SureStay Plus Hotel by Best Western Greenwood
635 Highway 82 W, Greenwood, MS

Reviews

8.0

Very good

Rating 10 - Excellent. 225 out of 554 reviews" "
Rating 8 - Good. 187 out of 554 reviews" "
Rating 6 - Okay. 67 out of 554 reviews" "
Rating 4 - Poor. 29 out of 554 reviews" "
Rating 2 - Terrible. 46 out of 554 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shamika

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is not free at this hotel! If you want to eat in your room, they charge $15 a plate! To eat in your room is considered dining out! Also they count the towels you use and will only replace what you used! I caught the housekeeper literally counting my towels before she gave me new ones smh!
Stayed 3 nights in Apr 2024
Response from Sam on Apr 14, 2024
Breakfast is free to dine in. One can eat as much as they want. Take away is not complimentary. We do replace towels and all linen are accounted. We have no choice. Thank you for staying with us.

2/10 Terrible

Love Latisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sam on Apr 14, 2024
Thank you for staying with us.

10/10 Excellent

Demarko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place wonderful staff very helpful, honest
Stayed 1 night in Mar 2024
Response from Sam on Mar 31, 2024
Thank you very much for staying with us. We highly appreciate you for the feed back and for letting you know you liked your stay. We look forward to serving you again in the near future. Thank you.

8/10 Good

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 2 nights in Mar 2024
Response from Sam on Mar 31, 2024
Thank you very much for staying with us. We appreciate you for the feed back and look forward to serving you again in the near future. Thank you.

8/10 Good

LINDA

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sam on Mar 13, 2024
Thank you very much for staying with us. We appreciate you for taking time to review your stay. We look forward to serve you again in the near future and try to exceed your expectations. Thank you.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing an everyone was nice
Stayed 1 night in Mar 2024
Response from Sam on Mar 12, 2024
Thank you very much for staying with us. We highly appreciate you for taking time to review your stay. We look forward to serving you again in the near future.

8/10 Good

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property
Stayed 1 night in Mar 2024
Response from Sam on Mar 9, 2024
Thank you very much for staying with us. We appreciate you for reviewing your stay. Thank you.

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Sam on Feb 27, 2024
Thank you very much for staying with us. We appreciate you for letting us know that you enjoyed your stay. Thank you.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Would recommend
Stayed 2 nights in Feb 2024
Response from Sam on Feb 6, 2024
Thank you very much for staying with us. We highly appreciate you for taking time to review your stay and your comments are very important to us. We look forward to serving you again in the near future.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sam on Jan 15, 2024
Thank you very much for staying with us. We look forward to seeing you again in the near future. Thank you.

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam. on Dec 19, 2023
Thank you very much for staying with us. We highly appreciate you for reviewing us and we look forward to seeing you again in the near future. Happy Holidays.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean facility. Nice staff. Good breakfast.
Stayed 1 night in Dec 2023
Response from Sam on Dec 10, 2023
Thank you very much for staying with us. We highly appreciate you for letting us know that you enjoyed your stay. We look forward to seeing you again in the near future.

8/10 Good

Cindy

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, clean room. This property does not have an elevator which makes taking things to room a little difficult but it would not hinder us from staying here again. Overall very nice hotel.
Stayed 2 nights in Dec 2023
Response from Sam on Dec 6, 2023
Thank you very much for staying at our SureStay Plus Hotel by Best Western Greenwood. We highly appreciate you for reviewing your stay and for the kind words. We look forward to serve you again in the near future. We normally have several rooms on the first floor for elderly and needy. Thank you.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment of check in the guest service lady was extremely nice and warm. We came from Illinois and she said she will be my aunt for the day. LOl! I didn't see her anymore. The room was very nice. My son and I loved the bed and the pillows, felt really good. Would recommend this stay in the future.
Stayed 1 night in Nov 2023
Response from Sam on Nov 29, 2023
Thank you very much for staying with us and we appreciate you for letting us know that you enjoyed your stay. Your feedback is very valuable to us. We look forward to serve you again in the near future.

10/10 Excellent

Shakundala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stay here several times and everything is always amazing and very affordable.
Stayed 1 night in Nov 2023
Response from Sam on Nov 28, 2023
Thank you very much for staying with us. We highly appreciate you for reviewing us and for recognizing our SureStay Plus Hotel. We look forward to serve you again when you visit Greenwood, MS. Thank you.

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023
Response from Sam. on Dec 19, 2023
Thank you very much for staying with us. We highly appreciate you for the feedback and we look forward to seeing you again in the near future. Happy holidays.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Sam. on Nov 21, 2023
Thank you very much for staying with us. We appreciate you for the feedback and thank you for letting us know that you liked your stay. We look forward to seeing you again in the near future.

4/10 Poor

Darryl

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Sam on Nov 14, 2023
Sorry to note we did not meet your expectations. We will take necessary measures to ensure your future stays are up to your satisfaction. Thank you for staying with us.

10/10 Excellent

Wilhelmenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Definitely be Coming Back!
Sheqeria is the best hostess/receptionist at this location. She knows how to help make clients feel welcome. She thinks out of the box to address issues and make them non-issues, which is probably why I had none to report. Next best is Talesia, but I only encountered her once, at checkout. The two ladies in the breakfast room are both excellent, as is the breakfast itself. My stay was so good, I extended by three days, one day at a time.
Stayed 1 night in Nov 2023
Response from Sam on Nov 14, 2023
Thank you very much for staying with us. We appreciate you for reviewing and for recognizing our staff amenities. We thank you for letting us know that you enjoyed your stay. We look forward to serve you again in the near future. Sincerely.

2/10 Terrible

Stacey

Stayed 1 night in Nov 2023
Response from Sam on Nov 8, 2023
We are sorry to note that we did not meet your expectations. We look forward and take necessary measures to meet or exceed expectations. Hope you consider us again in the future. Thank you.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sam on Nov 5, 2023
Thank you very much for staying with us. Thank for reviewing your stay and we look forward to seeing you again in the near future.

10/10 Excellent

Delita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden secret in Greenwood
Arrival and check-in went smoothly. The hotel was very clean, our room was fresh and clean. Surrounding area was quiet during sleeping hours. The breakfast was good and the ladies in the breakfast area were very pleasant. When checking out the young lady at the front desk was very pleasant as well.
Stayed 3 nights in Oct 2023
Response from Sam on Nov 4, 2023
Thank you very much for staying with us and thank you very much for recognizing our amenities and staff. We look forward to seeing you again soon. Thank you.

2/10 Terrible

Rance

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bugs
Water bugs or cockroaches
Stayed 1 night in Oct 2023
Response from Sam on Oct 30, 2023
Thank you for letting us know. We will inspect and take corrective measures. Thank you for staying with us.

6/10 Okay

Kalyn

Stayed 3 nights in Oct 2023
Response from Sam. on Nov 11, 2023
Thank you very much for staying with us. Hope your stay was comfortable and we look forward to seeing you again in the near future.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean. however, I did have cable issues, but it was resolved.
Stayed 2 nights in Oct 2023
Response from Sam on Oct 21, 2023
Thank you for staying with us. We appreciate you for the feedback and we look forward to seeing you again in the near future. Thank you.

10/10 Excellent

karan

Stayed 1 night in Oct 2023
Response from Sam on Oct 21, 2023
Thank you very much for staying with us. We highly appreciate you for reviewing your stay and it is very valuable to us. Thank you and we look forward to seeing you again in the near future.

8/10 Good

Ramiyah

Travelled with partner
Liked: Staff & service
It was pretty okay stayed there two nights I enjoyed myself I felt pretty safe but it was pretty noisy I could hear the people above and beside me. The bed was pretty comfortable
Stayed 2 nights in Oct 2023
Response from Sam on Oct 17, 2023
Thank you for staying with us. We appreciate your comments and we look forward to serving you again in the near future.

10/10 Excellent

Anjanette

Stayed 1 night in Oct 2023
Response from Sam on Oct 18, 2023
Thank you very much for staying with us at SureStay Plus Hotel by Best Western Greenwood. Thank you for reviewing us and your feedback is greatly appreciated. We look forward to seeing you again in the near future. Thank you.

10/10 Excellent

Katrina

Stayed 1 night in Sep 2023
Response from Sam on Oct 9, 2023
Thank you very much for staying with us. We highly appreciate you for taking time to provide a feedback and it is very important to us. We look forward to serve you again in the near future.

8/10 Good

Christopher, Tulsa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money in a town with not a lot of options.
Stayed 1 night in Oct 2023
Response from Sam on Oct 6, 2023
Thank you very much for staying with us. We highly appreciate you for the post stay review and it is highly valuable to us. We look forward to serve you again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sam on Oct 1, 2023
Thank you very much for staying with us. We appreciate you for letting us know that your stay was comfortable. We look forward to serve you again in the near future. Thank you.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sam on Sep 27, 2023
Thank you very much for staying with us. We appreciate you for letting us know you liked your stay. we look forward to serve you again in the near future.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sam. on Sep 21, 2023
Thank you very much for staying with us and thank you for letting us know that you enjoyed your stay. We look forward to seeing you again in the near future. Thank you.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was wonderful.
Stayed 1 night in Sep 2023
Response from Sam on Sep 18, 2023
Thank you very much Mr. Lee for staying with us. Thank you for letting us know that you had a comfortable stay. We look forward to serve you again in the near future. Thank you.

8/10 Good

Stanley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sam on Sep 11, 2023
Thank you very much for staying with us. We appreciate you for the feedback and look forward to serve you again in near future. Thank you.

10/10 Excellent

Margarette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from sam on Sep 6, 2023
Thank you very much for staying with us. We appreciate you for the review and it means a lot for us. We look forward to serve you again in the near future.

2/10 Terrible

Minjon

Travelled with family
Disliked: Staff & service
We was there all the way from Wisconsin and the older black lady at the front desk was so rude and disrespectful,
Stayed 2 nights in Aug 2023
Response from Sam on Sep 11, 2023
Thank you very much for staying with us. We appreciate you for the feedback and look forward to serve you again in near future. We will look into your concerns. Thank you.

4/10 Poor

Aaron

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The cleaning of the room was poor trash from previous occupants still on floors and vacuuming didn't take place.
Stayed 3 nights in Aug 2023
Response from Sam on Aug 8, 2023
We take at most care and our staff do their best to provide clean rooms. Thank you very much for staying with us.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job Sure Stay!
I came to town for the annual Bikes, Blues and Bayous ride. This was my second year and second time staying at Sure Stay. The accommodations are excellent, very clean and comfortable!
Stayed 1 night in Aug 2023
Response from Sam on Aug 8, 2023
Thank you very much for staying with us. We highly appreciate you for letting us know that you enjoyed your stay. We look forward to serve you again in the near future.

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place but showing its age.
Stairway near our room was locked. Ice machine on our floor didin't work. Had requested a first floor room on our reservation, but were put on 2nd floor which was difficult for my wife...no elevator.
Stayed 1 night in Aug 2023
Response from Sam on Aug 6, 2023
Thank you very much for staying with us. We appreciate you for letting us know your concerns and we will look into them Your comfort is our priority and again thank you very much.

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wry clean and quiet
Stayed 1 night in Aug 2023
Response from Sam on Aug 6, 2023
Thank you very much for staying with us. We appreciate you for the feedback and we look forward to serve you again in the near future.

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indoor/outdoor Pool
I had very low expectations but this placed turned out to be amazing! I was visiting my Mississippi family for a 4 day weekend trip. What attracted me to the hotel was the indoor/outdoor pool. I had a child traveling with me so this was the highlight of their day. The hotel was very clean and maintained. The breakfast had a lot to choose from. All the staff was very friendly. The price was reasonable. Will definitely stay here again.
Indoor/outdoor pool
Stayed 3 nights in Jul 2023
Response from Sam on Aug 5, 2023
Thank you very much for letting us know that you enjoyed your stay. Thank you very much for staying with us and we look forward to serve you again in the near future.

10/10 Excellent

Tiffany

Stayed 2 nights in Jul 2023
Response from Sam on Jul 25, 2023
Thank you very much for staying with us. We appreciate you for letting us know that you enjoyed your stay. We look forward to serve you again in the near future. Thank you.

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sam on Jul 24, 2023
Thank you very much for staying with us. We appreciate you for the review and for letting us know that you enjoyed your stay. We look forward to serve you again in the near future. Thankyou.

10/10 Excellent

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities
The service was great and everything including check-in was great. No problems.
Stayed 2 nights in Jul 2023
Response from Sam on Jul 18, 2023
Thank you very much for staying with us. Thank you for letting us know that you had an enjoyable stay. We appreciate you for the feedback and look forward to serve you again in the near future.

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
More of an industrial area which we did not expect but did not know the area. No problem with the hotel, was clean and comfortable and staff gave info about eating in area although it was limited.
Stayed 1 night in Jul 2023
Response from Sam on Jul 17, 2023
Thank you very much for staying with us. We appreciate you for letting us know that you had comfortable stay with us. We look forward to serve you again in the near future. Thank you.

4/10 Poor

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great property, truly. However, don't leave anything of value behind. The maids will steal it.
Stayed 1 night in Jul 2023
Response from Sam on Jul 16, 2023
Guest claimed of leaving a Jump drive in the room. We inspected the room and checked with staff working on the room. We did not find the jump drive. We informed the same to the guest. Unfortunately guest is blaming the hotel. Sorry for your loss of jump drive.

10/10 Excellent

lawanda

Stayed 3 nights in Jun 2023
Response from Sam on Jul 4, 2023
Thank you very much for staying with us. We appreciate you for the review rating and look forward to serve you again in the near future. Thank you. SureStay Plus Hotel by Best Western Greenwood

10/10 Excellent

Demetrius

Stayed 1 night in Jun 2023
Response from Sam on Jun 30, 2023
Thank you very much for staying with us. We appreciate you for the feedback. We look forward to serving you again in the near future.

4/10 Poor

Luretha

Disliked: Cleanliness
I submitted a statement, and have yet to hear a reply, as expected.
Stayed 3 nights in Jun 2023
Response from Sam on Jun 25, 2023
Sorry to note that we did not meet your expectations. Thank you for letting us know your views and we will look into your concerns. Thank you.