Perhaps the only reason we didn't go to another hotel was the front desk clerk. The hotel appearance from the outside to walking in the lobby was shabby to say the least and outright dirty. The AC in the lobby area was not working. Even though I had spoken on the phone to the hotel earlier in the day to let them know we wouldn't arrive until 8:30 p.m. or so, which I was told would be fine, our reservation wasn't in the system. Despite being bombarded with questions and complaints from other guests, the lone front desk clerk remained professional, courteous and apologetic. He helped get us another room that was a suite and a little more costly than what we had booked, but I'm sure it turned out better. That said, the TV had no remote, so it was useless, there was one bath towel for a suite and the room was in bad shape. The only positive about the hotel was the front desk clerk. Our son just moved to Spartanburg, but on our future visits, we won't be staying at this hotel.