Lobby sitting area

Reviews of Holiday Inn Spartanburg Northwest, an IHG Hotel

2.5 out of 5
Holiday Inn Spartanburg Northwest, an IHG Hotel
160 Simuel Road, Spartanburg, SC

Reviews

7.6

Good

Rating 10 - Excellent. 233 out of 761 reviews" "
Rating 8 - Good. 255 out of 761 reviews" "
Rating 6 - Okay. 151 out of 761 reviews" "
Rating 4 - Poor. 84 out of 761 reviews" "
Rating 2 - Terrible. 38 out of 761 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything from chexking in to checking out. A very nice place to stay.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Benjamin,We're thrilled to hear you enjoyed your stay with us from check-in to check-out. Our team takes pride in providing a pleasant experience for our guests. We appreciate your kind words and hope to welcome you back again soon!

8/10 Good

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Liza, We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us with any feedback you may have to help us improve our services.

10/10 Excellent

Shelley, Monroe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The room was clean and i loved the soft crushed ice. The General Manager Angela C checked us in and was very polite and welcoming. She checked us out the next day as well and still displayed the same energy. I would definitely stay again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Shelley,We are pleased to hear that you enjoyed your stay at our property and that our General Manager, Angela C, provided excellent service during your visit. We appreciate your kind comments and look forward to welcoming you back in the future.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and professional staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Angela,We appreciate your kind feedback regarding our courteous and professional staff. Your satisfaction is important to us, and we strive to provide exceptional service to all our guests. Should you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Shaterica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well maintained and it’s clean
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Shaterica,We are pleased to hear that you found our property well-maintained and clean. Your feedback is valuable to us as we strive to provide a comfortable stay for all our guests. Please feel free to reach out to our management team for any further assistance or feedback.

8/10 Good

Ruben, Virginia Beach

Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Ruben,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly so we may continue to improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

John

Liked: Amenities
Nice. Clean hotel. Dining options nearby. Will stay here again
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello John,Thank you for choosing our hotel for your stay. We're glad to hear that you found our hotel to be nice and clean. We're also happy to hear that you enjoyed the dining options in the area. We hope to welcome you back for another great stay in the future.

10/10 Excellent

Lissette

Travelled with family and small children
Liked: Amenities
Love the people that work there very polite and help you anytime😊
Stayed 2 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Lissette,Thank you for your kind words! We are delighted to hear that you enjoyed the service provided by our team. It was our pleasure to assist you during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Traci

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Traci,Thank you for taking the time to provide us with your feedback. We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. Your feedback is important to us and will be shared with our team for further review and improvement. If you have any further concerns, we recommend reaching out directly to our management team, who will be happy to assist you.

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent property. Staff was friendly and welcoming. Location is okay.
Stayed 1 night in Nov 2023
Response from The Holiday Inn North West Team on Nov 19, 2023
Thank you Alan for choosing our location for your accommodation needs. We enjoyed having you and hope you will stay with us in the future when you are in the area. Our front desk staff go above and beyond to make everyone feel like they are at home and part of our family here at the hotel. We look froward to having you stay again.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Sarah,Thank you for choosing to stay at our hotel! We're delighted to hear that you had an exceptional experience during your visit and that our services exceeded your expectations. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Pamela

Travelled with group
My friend and I were traveling with our daughters for softball in her camper when it broke down. We booked this hotel at the last minute and showed up a little frantic. Brooklyn, at the front desk, went out of her way to provide whatever we needed for a comfortable stay. She even went so far as to bring a microwave to the front lobby for us to heat our food we had brought and offered us refrigerator/freezer space if we needed it.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Pamela,Thank you for sharing your positive experience with us! We greatly value our guests and are thrilled to hear that Brooklyn provided excellent service to ensure a comfortable stay. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Paula

Stayed 1 night in Oct 2023
Response from Manager on Nov 12, 2023
Hello Paula,Thank you for taking the time to share your positive experience. We're thrilled to hear that you enjoyed your stay with us! We strive to provide exceptional service and a comfortable environment for all our guests. We hope to welcome you back in the future for another great stay!

10/10 Excellent

Richard H

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only minutes from dining
Stayed 7 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Richard H,We're glad to hear that our hotel's proximity to dining options was convenient for you! Hope you had a great stay!

10/10 Excellent

jimeka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello jimeka,Thank you so much for your amazing rating! We are thrilled that you had such a fantastic experience with us. We look forward to welcoming you back soon!

6/10 Okay

MC

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello MC,Thank you for your review. We appreciate your feedback and are continuously working to improve our services.

10/10 Excellent

brandon

Stayed 1 night in Sep 2023
Response from Manager on Oct 13, 2023
Hello brandon,Thank you so much for the incredible rating. We look forward to your next visit.

6/10 Okay

Chrsity

Travelled with family
Liked: Staff & service
It wasnt bad. Althought there was a leak in the bathroom and the shower door wouldnt stay closed.
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Chrsity ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Sep 14, 2023
Hello Jennifer,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Bunnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Arriving at dinner time, Holiday Inn’s front desk staff was amazingly helpful. Expedia WAS NOT. I ATTEMPTED to check in with a confirmed, fully paid Expedia booking. The hotel had no record of my booking. After more than 30 minutes of trying to contact Expedia, I just paid the hotel directly so my older parents could get to their room. I will NEVER use Expedia again.
Stayed 1 night in Sep 2023
Response from Manager on Sep 2, 2023
Hello Bunnie,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Bladen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel is fine. Just the location is interesting. It’s convenient to get to Wofford. But everything around it is sketchy
Stayed 1 night in Aug 2023
Response from Manager on Aug 10, 2023
Hello Bladen,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our location. Please do come see us again.

10/10 Excellent

Shanora

Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Hello Shanora,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Beverly

Stayed 1 night in Jul 2023
Response from Manager on Jul 9, 2023
Hello Beverly,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Rosario

Disliked: Cleanliness, property conditions & facilities
First floor hallway smelled like very strong urine. Told the front desk, said they would tell housekeepers but I think it was just so stuck in the carpet there was no getting rid of that smell. Could kind of smell it on our floor and room the first day but next day was better. The first floor never got better. Room wasn’t as cleanly as we thought it should of been.
Stayed 3 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello Rosario,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
My son and I really enjoyed our stay. Ms. Brooklyn was so nice and so helpful. Not sure how or why but we were also blessed with breakfast vouchers on Saturday. Definitely will be going back. We were June 9th-11th. The place was very clean.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 21, 2023
Hi Ashley,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

8/10 Good

Richard J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for a short stay. Good size room, nice shower and in room amenities. Convenient breakfast menu and bar.
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Richard J,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast and comments about our shower. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, newer hotel. Great service, secure property. Will definitely stay there again.
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hi Glen,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

4/10 Poor

S

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Staff was friendly enough. However, I went to the lobby and bought a water, paid in cash, but it was still billed to the room.
Stayed 2 nights in May 2023
Response from Manager on Jun 2, 2023
Hello Guest, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello keith,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Hello Pamela,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Kiani

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and comfy room
Stayed 2 nights in May 2023
Response from Manager on May 25, 2023
Hello Kiani,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and also our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Jerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 25, 2023
Hello Jerald,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in May 2023
Response from Manager on May 23, 2023
Hello Carol,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Elena, Atlanta

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hello Elena,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

alanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms were very spacious and clean.
Stayed 1 night in Apr 2023
Response from Manager on May 4, 2023
Hi Alanna,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Lavarian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on May 3, 2023
Hello Lavarian,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Bill

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Manager on May 20, 2023
Hello Bill,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 Excellent

Floyd

Stayed 1 night in Apr 2023
Response from Manager on May 20, 2023
Hello Floyd,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Kerri S

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and janitorial staff were amazing! They went above and beyond to resolve an issue caused by Expedia. The neighborhood near the hotel is shakey, lots of suspect characters roaming around.
Stayed 2 nights in Apr 2023
Response from Manager on Apr 25, 2023
Hi Kerri,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on May 14, 2023
Hello Jennifer,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Mauro, Nassau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, hotel in great shape
Stayed 3 nights in Apr 2023
Response from Manager on Apr 22, 2023
Hello Mauro,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Spartanburg hidden gem!
The stay was amazing! I frequent the area and this is the first time I have seen this hotel. They said it was new/recently opened. The staff is 💯 percent great every moment! I loved it. My only concern was the bathroom as it was not that clean but I always clean when I go out of town. Other than that it was great!!!
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Dear Guest,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

8/10 Good

Shann

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Restaurant wasn’t ready.
Stayed 2 nights in Mar 2023
Response from Manager on Apr 9, 2023
Hello Shann,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Eric

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This place was a dump. Our room was dirty, we had only 2 towels and one washcloth and no one was at the front desk to help us get the things we needed. The elevator for 4 floors was so slow that I actually thought it was broken. Horrible place.
Stayed 1 night in Apr 2023
Response from Manager on Apr 5, 2023
Hello Eric, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Manager on Apr 5, 2023
Hello Andrew,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Jennifer

Stayed 1 night in Mar 2023
Response from Manager on Apr 22, 2023
Hello Jennifer,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and Converse University
Stayed 1 night in Mar 2023
Response from Manager on Apr 2, 2023
Hello Elizabeth,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. I hope that we will impress you with exemplary service during future visits.

6/10 Okay

Sherry

Stayed 1 night in Mar 2023
Response from Manager on Apr 21, 2023
Hello Sherry, It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Jocasa

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Noisy but very cheap. No amenities onsite and no much staff interaction.
Stayed 1 night in Mar 2023
Response from Manager on Mar 31, 2023
Hello Jocasa,Thank you for your review and comments regarding our staff and comments about our amenities . I hope that we will impress you with exemplary service during future visits.

8/10 Good

Walton

Stayed 1 night in Mar 2023
Response from Manager on Apr 13, 2023
Hello Walton,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.