Thank you for your positive feedback

thank you for your feedback and i am sorry about your experience at our property due to one of the guest couple had fight and they were making noise all night until cop came and separated them..

Thank you for your feedback. guest request to check in early but we have been busy more than 50% occupancy and we need to clean all rooms before we serving to our guests. check in time is 3 pm and front desk was checking rooms behind housekeeper and helping out stay over guest upstairs. This hotel is pet friendly means you need to disclose about your pet and that is absolutely free to stay as long as less than 80lb and allowed 1 pet per room as per hotel policy. that is mention on Expedia. Guest did not inform to expedia or hotel while bringing dog at property. even did not disclose when they checked in. As soon as they checked in, they start to bring stuff and when front desk noticed that they have dog and asked by front desk to guest then they started again nasty with front desk and dog was more than 80lb still front desk didn't refuse to keep in property. hotel was busy so there were no side-by-side room at downstairs, so we need to move them upstairs. we are here to help our guest and same time if small mistakes can happen but as long as you can inform nicely to front desk then they can correct it. everyone is not equal to stay calm and everyone has some bad day. still front desk stays calm and try to explain her nicely and still guest was nasty with front desk. every time guest is not right and front desk doing her duty and she is also human. upon checked out she try to talk with manager same thing and manager already seen camera conversation while she was at front so simply manager refuse to talk and still she is going on. we respect our guest but still we are also human. they requested on expedia msg for early check in before 1 pm and we know that we are busy. if we can do upstairs housekeeping early then we were planned to check them early, but we have many walked in guest on Friday night so was not possible and still they came at 2 pm to check in and still housekeeping was going on until 2.30 pm.

Thank you for your feedback and will continue to maintain standard of property and guest service

Thank you for your feedback and will try to improve our service and location with the help of feedback. Have a great day

Thank you for your feedback. When you arrived at the time we don’t have available any room at downstairs as per your request and we had left only pet friendly room and that might be you don’t like if you are elegiac to dog smell. We always try to make it clean those room properly but still we don’t want to take any kind of health issue with specially old people. We always here to help to move your stuff upstairs as per request. Once again sorry for inconvenience

thank you for your feedback. we recently open as red roof and when you arrived, parking lot was empty and you had conversation with employee and after that we received a call from expedia that guest could not check in because there were no front desk and front desk just talked to you before you go back in your car and you came back and checked in. our staff cleaned this room while training instructor was here but still will keep in mind to make sure room will be nice and clean in future to make your stay happly.

Hello Natania, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Washington, NC. I am glad you found your room to be very nice, our security was to your liking and the other kind remark highlighted. However, please accept our apologies for the inconvenience you highlighted. Nevertheless, feedback from our guests are always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist