Lobby
Check availability

Reviews of Residence Inn by Marriott Greensboro Airport

3 out of 5
Residence Inn by Marriott Greensboro Airport
7616 Thorndike Rd, Greensboro, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 123 out of 222 reviews" "
Rating 8 - Good. 46 out of 222 reviews" "
Rating 6 - Okay. 22 out of 222 reviews" "
Rating 4 - Poor. 15 out of 222 reviews" "
Rating 2 - Terrible. 16 out of 222 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cedric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay. Will stay again in the future.
Stayed 2 nights in Mar 2024
Response from Sherrie Gladney on Apr 10, 2024
Thank you for your guest feedback.We appreciate your business.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was a bit small but a hit for the kids!
Stayed 1 night in Feb 2024
Response from Sherrie Gladney on Feb 19, 2024
Thank you for your guest feedback. We are happy to say that, our pool is the largest in our triad area. Glad to know your stay was great.

10/10 Excellent

Tinnette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sherrie Gladney on Feb 16, 2024
Thank you for your guest experience feedback. Looks as if you had a great stay.

10/10 Excellent

ramon

Stayed 4 nights in Jan 2024
Response from Sherrie Gladney on Jan 16, 2024
Thank you for your feedback. It's very important to us.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soccer trip stay
The location was good, the hotel was clean and quiet. It was well priced and the staff was very nice. The only thing I didn't enjoy was the quality of the pull out sofa bed, we could feel the coils as it was thin. The main bed was comfortable and the sheets were good. Great water pressure in the shower.
Stayed 2 nights in Dec 2023
Response from Sherrie Gladney on Dec 26, 2023
We're pleased to know that your stay was great. Thank you for your business.

10/10 Excellent

MINDAUGAS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good..
Stayed 3 nights in Nov 2023
Response from Sherrie Gladney on Nov 13, 2023
Thank you for your guest feedback. We're pleased that you enjoyed your stay.

10/10 Excellent

Francia Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and very helpful
Stayed 2 nights in Oct 2023
Response from Sherrie Gladney on Nov 13, 2023
Thank you for your business. We're glad to know you enjoyed your stay.

10/10 Excellent

Venkata Jaya Ramarao

Liked: Cleanliness, staff & service, property conditions & facilities
I like the stay
Stayed 6 nights in Oct 2023
Response from Sherrie Gladney on Oct 17, 2023
We're pleased that you enjoyed your stay. Thank you for your guest feedback.

6/10 Okay

Robert

Stayed 9 nights in Sep 2023
Response from Sherrie Gladney on Nov 13, 2023
Thank you for staying with us.What could have made your stay much better?

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sherrie Gladney on Aug 28, 2023
Thank you for your feedback. We appreciate your business.

8/10 Good

Marsha

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Enjoyed our family time. Under couch cushions needed cleaning. (crumbs etc). Didn’t want to unfold couch after lifting cushions. Slept on top of couch not pulled out. Not comfy. Needed ice right away and there wasn’t any in our freezer yet. No one offered to get us any. Really disappointing.
Stayed 1 night in Aug 2023
Response from Sherrie Gladney on Aug 28, 2023
Thank you for your response. My team has been notified of this isolated challenge. Thank you for your business.

10/10 Excellent

Emily

Stayed 1 night in Aug 2023
Response from Sherrie Gladney on Aug 28, 2023
Thank you for your response. Our passion is to provide great guest service. Looking forward to seeing you in the near future.

2/10 Terrible

Elie

Business traveller
Disliked: Staff & service
Pick A Different Hotel
Pick a different hotel if you can. I travel all over for business. I picked this because of the name and reputation the name has. This specific location does everything in my opinion at the minimum requirement - checkbox management (no above and beyond here). My guess is management does not realize they are in the hospitality business, they just think they are in "business" and that treatment resonates to all of the guests and employees (except Raven at the front desk...she was amazing, if you own a business in the area -hire her!). There are 5-6 hotels across the street here - check them out.
Stayed 1 night in Aug 2023
Response from Sherrie Gladney on Aug 7, 2023
We uphold guidelines of our property with the intentions of all our guests. Proper measures and procedures are in place to ensure Marriott standards. Our management team follow all policies in place. Third party reservations has a different Marriott procedure.

8/10 Good

Christy

Travelled with family
Liked: Staff & service, room comfort
Good stay, but rooms could definitely use a bit of a re-do.
Stayed 2 nights in Jun 2023
Response from Sherrie Gladney on Jun 27, 2023
Currently, we are the end of our renovation. Thank you for your business.

8/10 Good

desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pricy hotel, but location is great, i don't like that they have animals at the location, i am very allergic to pet hair, our room was amazing and very tranquil but smelled like smoke.
Stayed 1 night in Apr 2023
Response from Sherrie Gladney on May 6, 2023
Thank you for your guest feedback. Our extended stay brand represents the home away from home to our furry friends. I apologize for this being a deal breaker for you. You can always check the Marriott website for the brands that does not allow pets.

2/10 Terrible

Catherine

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
About room did not have a working telephone and we asked it to be fixed or ,I’ve us. They never did either. Also on Thursday, April 19th they had live music outside from 7:00pm-midnight and we could not sleep because so loud.
Stayed 3 nights in Apr 2023
Response from Sherrie Gladney on Apr 24, 2023
Good afternoon,On Thursday April 20th, we provided live entertainment for all our guests as a appreciation. This is something we do often to celebrate our loyal guests. We never had any recorded complaints. Sorry you feel we have fallen short of your expectations. The phone service was addressed to our maintenance team.

4/10 Poor

Eugene

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sherrie Gladney on May 6, 2023
Thank you for staying with us. I'm not sure if any challenges occurred during your stay, but we thank you for your loyalty to the brand.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the property was clean and staff was friendly. They we’re remodeling so the pool was closed and that was a bummer.
Stayed 5 nights in Mar 2023
Response from Sherrie Gladney on Mar 23, 2023
Thank you for your business. Sorry the pool was closed due to giving it a more appealing foundation.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Stayed 4 nights in Feb 2023
Response from Sherrie Gladney on Mar 23, 2023
Thank you so much. We appreciate your business.

2/10 Terrible

Jose

Travelled with family, Business traveller
Disliked: Amenities
Really noisy before even 7:00am
Stayed 1 night in Feb 2023
Response from Sherrie Gladney. on Mar 23, 2023
Unfortunately, this is incorrect. Our renovation doesn't start until after our breakfast hours. We respect the rights of our guest to get rest.

10/10 Excellent

Kory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Sherrie Gladney on Jan 7, 2023
Thank you for your feedback. We appreciate your business.

6/10 Okay

Jacqueline

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Sherrie Gladney on Jan 7, 2023
Thank you for your business. Please list any challenges that were endured.

8/10 Good

Shantell

Stayed 1 night in Dec 2022
Response from Sherrie Gladney on Dec 22, 2022
Thank you for your guest experience.

10/10 Excellent

Lumarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022
Response from Sherrie Gladney on Dec 22, 2022
Thank you for your guest experience.

2/10 Terrible

Jonathan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk friendly, other than that the hotel is roach infested, dirty, fireplace didnt work, no hot water until the afternoon. Breakfast wasnt prepared. Crust around the containers, undergarments left in the drawer, butter and milk lefr in the refrigerator. At least 9-10 roaches crawling up and down the wall. I have pictures for everything and a video
Stayed 4 nights in Nov 2022
Response from Sherrie Gladney on Dec 7, 2022
Thank you so much.We're glad to know your stay was well.

8/10 Good

Jonathan

10/10 Excellent

lesli, Arden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful And room was clean
Stayed 1 night in Oct 2022
Response from Sherrie Gladney on Oct 18, 2022
Thank you for your feedback.Glad to know you're having a great stay.

4/10 Poor

sook

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Sherrie Gladney on Sep 19, 2022
Thank you for your feedback. We would like for you to elaborate about any challenges during your stay.

6/10 Okay

T

Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Checked in on a Sunday requested room to be cleaned Wednesday and was promised ir was going to be cleaned but it wasnt. Thursday the same thing s/w 2 different people and room finally cleaned late afternoon
Stayed 6 nights in Jul 2022
Response from Sherre Gladney on Aug 8, 2022
We apologize for the challenges that was endured during your stay. I assure you that all have been corrected. We thank you for your business and guest loyalty.

6/10 Okay

Jamerson

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property pool was closed; property was under repair; the boiler went out so we had no hot water one day; and significant insect probably in kitchen disposal. However, staff and management were great in given what they have to endure on a daily basis with such a terrible situation of a building which is out of their control.
Stayed 7 nights in Jun 2022
Response from Sherrie Gladney on Aug 9, 2022
We definitely apologize for any challenges that were faced. I assure you that all items has been corrected.

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I wasn’t aware of renovation going on the property. Our room refrigerator wasn’t pulled up we had ants 🐜 in our room brought them home 😔. The let out bed the mattress was too dirty to sleep on. I need a number to call property manager
Stayed 2 nights in Apr 2022
Response from Sherrie Gladney on Apr 11, 2022
Good morning, Please contact the property manager for a resolution..

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE EXPERIENCE
The hotel was poorly maintained. The wall paper in the room was peeling off, there was Lady Bugs crawling around the bathroom. Couch had MASSIVE stains on it. Then, of our own fault, we left an item. Thankfully, the hotel called and left a voicemail letting me know that we had forgotten said item. When I called back to see when I could pick it up, I was picked up and hung up on 3 times and on the 4th try, I got an answer saying stop calling and hung up. I called again same person said, please hold. I was on hold for 45 minutes. I hung up and my wife called 10 minutes later and they picked up immediately and let us know when we could get the item. But the customer service was TERRIBLE!
Stayed 1 night in Jan 2022

6/10 Okay

Andrew

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Grateful for a place to stay
Glad they are planning on remodeling, really needs it. Bathroom is moldly and dishwasher fell out of the wall. Toilet seemed updated but tub drain was slow. Mostly clean room though except for old stains on doors and walls. They had dishes in the unit, a full refrigerator and cooktop. The microwave door was falling off but it worked. Good potential, would stay again if they complete renovations. This used to be a really nice hotel 10 years ago. It is located in quieter part of town and is near many good restaurants. Glad we were able to check in on Christmas day though, really appreciated having a plce to stay while visiting relatives. Thanks to hotel staff who are really nice and came to work on a major holiday!
Stayed 2 nights in Dec 2021
Response from Sherrie Gladney on Jan 4, 2022
Thank you for your feedback. We are excited about our renovation as well.

2/10 Terrible

Tara

Liked: Staff & service
Stayed 5 nights in Dec 2021
Response from Sherrie Gladney on Dec 21, 2021
We are sorry to hear things didn't go according to your expectations. Could you please elaborate on any challenges.

8/10 Good

tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Beverly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed in this hotel
The fridge was dirty, the microwave was nasty, food all over the inside of it, the sofa had a big stain on it, the blow dryer was broke. I don’t think the room was even cleaned before we entered. I was so disappointed in the room. I notified the front desk but they didn’t seen to care.
Stayed 8 nights in Oct 2021
Response from Sherrie Gladney on Dec 7, 2021
Good morning, We truly apologize for fallen short of your expectations and brand standards. Could you elaborate on the room number of these challenges. This will definitely be a teachable moment for our staff.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, convenient location
Stayed 1 night in Nov 2021
Response from Sherrie Gladney on Nov 8, 2021
Thank you for staying with us. We're glad to know that you had a great stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay. Everything was convenient. Would have appreciated boiled eggs at the grab-and-go breakfast.
Stayed 2 nights in Oct 2021
Response from Sherrie Gladney on Oct 26, 2021
We are glad that you had a great stay. Thank you for your business.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really nice room. Property well kept. Check in and out super easy and fast.
Stayed 1 night in Sep 2021
Response from Sherrie Gladney on Oct 5, 2021
Thank you for your feedback. We're glad to know your stay was great.

4/10 Poor

Aimee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pull-out bed mattress was filthy and had stains. Springs were popping out. Changed rooms--no sheets, blankets, etc. Not enough towels, soaps. etc.
Stayed 3 nights in Sep 2021
Response from Sherrie Gladney on Sep 28, 2021
Sorry we fell short of your expectations. We sincerely apologize for inconveniences that were cause.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Sherrie Gladney on Sep 27, 2021
Thank you for staying. Is there anything we could've done to make your stay more enjoyable?

10/10 Excellent

Erin, Evansville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was on the first floor near the lobby, but it was still very quiet and private. Room was clean, well furnished and very comfortable. The location is also convenient to restaurants and several major highways.
Stayed 1 night in Aug 2021
Response from Sherrie Gladney on Aug 30, 2021
Thank you for staying with us. We're pleased to know you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, very accommodating. Also liked how they had breakfast still available through covid. Disappointed the pool was not open supposedly for maintenance repairs
Stayed 6 nights in Aug 2021
Response from Sherrie Gladney on Aug 18, 2021
Thank you for your feedback. We are pleased that you had a great stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Family Stay with Helpful Staff
The staff was amazing! The room exceptionally clean housekeeping was outstanding!
Stayed 2 nights in Aug 2021
Response from Sherrie Gladney on Aug 16, 2021
Thank you for your feedback. It's great to know that you've had a great stay.

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Staff & service
They staff was so great and they really cared about our needs. However the property is really worn down from the common areas inside, halls, and rooms. The maintenance man mentioned the property is scheduled for a full remodel which is needed. Just don’t have a schedule for it yet.
Stayed 3 nights in Aug 2021
Response from Sherrie Gladney on Aug 9, 2021
Thank you for your business and sharing your feedback. These issues are currently being addressed with the necessary parties.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They closed down the pool with out any reason now. I called to clean my room, I was yelled at, felt like I owe them. It was worse experience staying at Any Marriot Hotel.
Stayed 8 nights in Jul 2021
Response from Sherrie Gladney on Jul 14, 2021
The pool is closed due to upgrading and material replacement. to the area and equipment room. We apologize for any inconveniences that occurred.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is far from downtown. The front desk was not friendly-there were no towels in the room, and my husband had to go down to ask for some. The front desk treated this as an everyday occurrence. We also had to go down to the FD to ask for sheets for the sofa bed. Breakfast was very sparse-no milk for the cereal at 8 am, fruit was gone as well most other options. The pool was closed. The room was run-down. I will not stay here again
Stayed 1 night in Jul 2021
Response from Sherrie Gladney on Jul 14, 2021
Thank you for choosing our brand. We apologize for any inconveniences that occurred during your stay. Our pool is currently closed due to having a face lift. Housekeeping are providing limited service as unless requested by the guest.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jun 2021
Response from Sherrie Gladney on Jul 7, 2021
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean it is.
Stayed 1 night in Jun 2021
Response from Sherrie Gladney on Jul 3, 2021
Thank you for your business.