Disappointment in my room
I booked a room with 2 Queen beds and did request to be on the first floor if possible. I was happy they gave me a room on the first floor and the hotel seemed nice at first. However, the cigarette smoke from the casino can be smelled in the hotel. Imagine my surprise when I went to take a shower and the found that they had given me a wheelchair room. The shower was horrible, the shower head was hanging down and I couldn't get it into the slot so I could have a normal shower. I had to climb up on the toilet to go to the bathroom because the seat was so high. I called the front desk and was told they no other rooms available. The next day when I was at the front desk I was told they were other available rooms, but only with King beds.
For the cost of this room , I was disappointed and would not stay there again. The bathroom was a complete horrible experience because of the wheelchair thing and over all I would say that for the cost it is definitely not worth it. They also gave me a complimentary breakfast for 2 at around noon that expired the same day!
Comment from Hotel Management
19-Sep-2017 by Steve Ninham-General manager, Hotel Management
Thank you for taking the time to review our hotel. I am disappointed to read that your stay was less than perfect. We do have many different room types. We have rooms that are closer to the lobby, but they are starting on the second floor. Unfortunately, the rooms with two queen size beds on the first floor close to the lobby are all wheel chair accessible. We do hope that you give us another chance to show you a great stay.