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Reviews of Super 8 by Wyndham Great Falls MT

2 out of 5
Super 8 by Wyndham Great Falls MT
1214 13th St S, Great Falls, MT

Reviews

6.2
Rating 10 - Excellent. 105 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 286 out of 1000 reviews" "
Rating 4 - Poor. 194 out of 1000 reviews" "
Rating 2 - Terrible. 115 out of 1000 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Cathryn

Business traveller
Liked: Cleanliness
New owners not Super 8
The hotel is no longer Super 8. It is called the Grizzly. The new owners bought it a minth a go. Even though the owner was great, the shift manager didn't recognize that we had a booking. He looked up on his computer and said it wasn't on there. Even with my confirmation on my phone he wouldn't recognize my booking still. There was no prewarning that the hotel was changing to give us a chance to make other arrangements. If the owner wasn't there to point out that was a stack of printed out Super 8 bookings the shift manager acted like he knew nothing trouble is the ypung girl there said they were over on the counter. The owner was very kind and helped us. The room wasn't what we booked vut the accommodated us as best they could. Booked a King got a double queen. There was only enough towels for one person, there was no trash bin either, had to ask for both. I understand change overs are hard but a prewarning would have been given.
Stayed 2 nights in Oct 2022

6/10 Okay

Richard

Stayed 1 night in Sep 2022

6/10 Okay

Terrence

Stayed 1 night in Sep 2022

6/10 Okay

Ben

Stayed 1 night in Aug 2022

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good quality for the price
fairly basic but comfortable quiet and clean at a reasonable price. would stay again
Stayed 1 night in Aug 2022

4/10 Poor

Mark

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was very worn and in need of updating. There was a spill of some kind on carpeting and when we called the front desk they were not to concerned about it and had nowhere else to move us. The sheets were clean and the bed was comfortable.
Stayed 1 night in Aug 2022

6/10 Okay

Christina

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The carpets were disgusting with lots of large stains everywhere. I don't even know where to begin with the bathroom. The sink faucet was missing parts, the toilet paper holder was rusty and dirty. The tub looked like someone had tried to dye something black and is now stained gray. The surface in the tub was so slippery I almost fell numerous times throughout my shower. The bathroom walls were probably re-painted by a young child as the paint is all over the tub surround. I would never stay here again. This dump isn't even worth half of the $140 it cost to stay here.
Stayed 1 night in Aug 2022
Response from JW Front Desk on Sep 8, 2022
We're sorry to see you did not have the intended experience, we wish you had communicated any issues with the Front Desk, but wish you better luck elsewhere.

4/10 Poor

Bianca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was absolutely filthy. There was pizza pepperoni/cheese on the chair. The hotel was heavily booked with people and there were multiple signs saying how full it was. Carpet was disgusting. Breakfast was subpar (there were no spoons for the cereal, oatmeal and fruit cups) and no waffle maker. The area doesn't feel safe and the back door was never locked.
Stayed 1 night in Aug 2022
Response from JW Front Desk on Sep 8, 2022
Busier times lead to more desperate climes, being pulled thin with the amount of guests may have led to some minor issues, but as we are 24/7, if you let us know of an issue, we can fix that issue. As, if you had let the staff know, we hope was fixed to an agreeable degree.

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not cleaned when we arrived 2 hours after check in, once we were checked in, the bathroom hadn't been cleaned, the carpet was filthy, the chair in the room was so dirty, that we would not sit in it. We asked for extra pillows, they were not able to provide. The bathtub would not hold water, so in order to bath, we had to cover the drain with a plastic bag. We had to clean the shower before we felt that we could use it. We were in a smoking room which we DID NOT book, the smell was awful, and was impacting our comfort and enjoyment. We were beside an outside door, that was continually being opened and slammed shut all night. Overall we will NEVER stay at this hotel again. For the money we spent, we were very disappointed.
Stayed 3 nights in Aug 2022
Response from JW Front Desk on Aug 23, 2022
Though we can agree to some minor technical issues, we would be remiss to not point out that your reservation was made through Expedia for a smoking room, and even in the notes sent from them it requests a smoking room in particular. As to cleanliness, we wish that some form of report was made while you were here rather than after your visit, it is much more feasible to see the issue handled in the moment, rather than be regretted later. We do hope that should you find yourselves in Great Falls again, you'll stop in and receive the full intended experience.

2/10 Terrible

Edmund

Stayed 1 night in Aug 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from JW Front Desk on Aug 22, 2022
Glad to see your stay with us was a pleasurable one, feel free to come again!

8/10 Good

Ginny

Stayed 1 night in Jul 2022

2/10 Terrible

wendy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were awful. The rooms are dumpy. Didn’t clean our room in 5 days. Had to ask for toilet paper and towels for 3 adults. Parking lot and garbages were overflowing. Would never stay here again
Stayed 5 nights in Aug 2022
Response from JW Front Desk on Aug 18, 2022
We're sorry to see your experience did not match our goals, for any housekeeping issues, do remember that you were informed that weekly stays are seen to only on Fridays and Tuesdays

8/10 Good

Peter

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Overall good value for money, property could do with some renovations it's age is starting to show. Breakfast left a lot to be desired.
Stayed 1 night in Aug 2022
Response from JW Front Desk on Aug 15, 2022
Glad to see you enjoyed yourself, we look forward to having you with us again.

6/10 Okay

David

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Return trip from Sturgis
The air conditioner worked very poorly, room was old and outdated, not much of a breakfast.
Stayed 1 night in Aug 2022
Response from JW Front Desk on Aug 15, 2022
We're sorry to see you did not have the intended experience, should we see you again, we hope to provide a better experience.

6/10 Okay

Candace

Travelled with family
Liked: Staff & service
The hotel is very loud
Stayed 2 nights in Aug 2022
Response from JW Front Desk on Aug 12, 2022
We look forward to providing better for you on your next visit.

6/10 Okay

Mckinnon

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2022
Response from JW Front Desk on Aug 12, 2022
We look forward to providing better for you on your next visit.

2/10 Terrible

Martha

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Horrible. Extremely dirty. Full of what seems like questionable activities. Felt unsafe. I ended up shortening my stay to go to another hotel. My advice: it's better to sleep in your car than to go there. Avoid if you can.
Stayed 14 nights in Jul 2022
Response from JW Front Desk on Aug 8, 2022
We'd advise that should the fancy strike you, that you try staying with us again in the future with a less hostile view, we'll see to it you enjoy that time with us

6/10 Okay

connie

Travelled with family
Disliked: Amenities, property conditions & facilities
old & needs alot of updates, the carpet is really stained
Stayed 1 night in Aug 2022
Response from JW Front Desk on Aug 8, 2022
We look forward to improving your view of us on your next visit.

8/10 Good

David, Birmingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stopover - you know what you’ll get with this chain . Affordable.
Stayed 1 night in Aug 2022
Response from JW Front Desk on Aug 8, 2022
Always happy to help travelers along, happy trails!

6/10 Okay

Brenda

Travelled with family
Liked: Staff & service
Price was great! Bed was comfortable. Building is in need of a major facelift!!
Stayed 1 night in Aug 2022
Response from JW Front Desk on Aug 11, 2022
We're glad to see you enjoyed your time with us, we look forward to providing even better next time!

4/10 Poor

Hal

Liked: Cleanliness, staff & service, amenities
The poor rating is for lousy air conditioning. Highly inadequate for the hot weather, just fine in the lobby but it's a sauna on the third floor.
Stayed 2 nights in Aug 2022
Response from JW Front Desk on Aug 6, 2022
We apologize for any technical issues, they'll be seen to with all due haste.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Won't be back.
The sheets on one bed had holes in them that looked like they had been burnt. How did they end up on the bed?! The housekeeping staff seemed to be cleaning all the rooms in the hallway at the same time. Our room door was not fully closed. How long had it been like that? The coffee was awful. There was only grape jelly. The waffles were good. It's dark, it's dingy, it was a disappointment.
Stayed 2 nights in Aug 2022
Response from JW Front Desk on Aug 4, 2022
We are sorry to see we did not meet with your expectations, our staff is doing their best, though they are still human and can make mistakes. We do hope that should we see you again, your experience will be one much more pleasing.

6/10 Okay

Michael

Business traveller
Disliked: Property conditions & facilities
Sink did not drain in room. 2 workers can in and fixed sink / thank you
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from JW Front Desk on Aug 3, 2022
We hope to provide better on your next visit.

10/10 Excellent

Zainul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from JW Front Desk on Aug 2, 2022
Always happy to see our efforts recognized and our guests happy, feel free to come again anytime!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from JW Front Desk on Aug 2, 2022
We do hope to meet your expectations the next time we have you, we're looking forward to it.

6/10 Okay

Dylan

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
My fiancé was staying there for work, paying weekly for the room and they reserved it to someone else and pretty much left him with nothing 10/10 do not recommend.
Stayed 7 nights in Jul 2022
Response from JW Front Desk on Aug 2, 2022
As your Fiance likely noticed throughout the time he was here, Great Falls is experiencing a vast influx of people for both the Montana State Fair and extensive construction at the Calumet Refinery. Due to these in conjunction, rooms are being booked out days and weeks ahead of time, it is the responsibility of the guest to reserve their own rooms, not ours, though we have gone the extra mile to warn guests ahead of time to book what they can as long as we have the resources to help them.

2/10 Terrible

Corey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced rundown hotel
Stayed 7 nights in Jul 2022
Response from JW Front Desk on Aug 2, 2022
We're sorry to see that what we provided did not match your expectations, we do hope that should we see you again we can reach closer to them.

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was friendly and helpful. Something was spilled on the desk and left very sticky without us noticing at first. Overall stay was good.
Stayed 1 night in Jul 2022
Response from JW Front Desk on Aug 1, 2022
We're glad to see you enjoyed your time with us despite some minor errors here and there, feel free to come again anytime.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from JW Front Desk on Jul 27, 2022
Always happy to provide what we can for our guests, come by again anytime!

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good and not so good
We arrived to check in at 2pm, was told check in was not until 3pm. for the summer season, it was not updated online. The other gentleman said to check to see if an other room was available, and it was. We were able to check in then so that was great. I found the bathroom not very clean. The shower curtain could use good bleaching also the bathtub. I really did not want to take a shower. One good thing, the towels were great. Also I had to go out ask for something to be put out for breakfast at 8am.
Stayed 1 night in Jul 2022
Response from JW Front Desk on Jul 26, 2022
We hope to provide a better experience on your next visit

6/10 Okay

Erick, Nazareth

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Cinnamon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My 10 month old baby found old dog poop in my room and it’s disgusting. We don’t have a dog and they confirmed that they left it in the room from the person before us how nice. Don’t ever stay at a cheap hotel.
Stayed 1 night in Jul 2022
Response from JW Front Desk on Jul 26, 2022
After you left we checked the room and found none of what you had claimed, we ask that in the future you present more honesty in your reviews.

6/10 Okay

Crystal

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jul 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from JW Front Desk on Jul 19, 2022
Thank you for your review, it's always welcome to see our efforts recognized and our guests happy! Feel free to come again anytime.

2/10 Terrible

Gurdeep

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Yvonne

Disliked: Cleanliness
WAs not clean, staff was okay but when I tried to get my money back I so far have unsuccessful.
Stayed 1 night in Jul 2022
Response from JW Front Desk on Jul 18, 2022
We apologize that your stay could resemble what you describe, we do hope that should we see you again we can provide a more positively memorable experience.

6/10 Okay

Tamara

Stayed 1 night in Jul 2022
Response from JW Front Desk on Jul 18, 2022
We do hope to have you with us again, to attempt again to give the experience we strive to give all of our guests.

4/10 Poor

Karen

Stayed 1 night in Jul 2022

6/10 Okay

Dorin

Stayed 1 night in Jul 2022
Response from JW Front Desk on Jul 16, 2022
We hope to have you with us again soon.

6/10 Okay

Roxanne

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Choice of a Hotel Stay
This Super 8 was under new management and possibly not tied to Wyndham Hotels directly. The hotel is an older hotel. The furniture in my room was very old with the recliner having considerable wear to the point of cracking. The floor was wet along the bed side. Stayed 4 nights and only had service on the room the first night. No service after that, so the trash can was over flowing when I left. The shower head cable was broken so you had to hold the shower head (handicap shower cord) by hand to shower. The free breakfast consisted of only two kinds of cold cereal, apple or orange juice, a packaged danish, and a fruit cup of canned fruit. Only hot items were a waffle and coffee. Very poor breakfast selection. The hotel appeared to being used as a long term stay by the number of our of state license plates consistently parked at the hotel and seeing the same people in robes and slippers inside and outside the hotel. At night the hotel was very noisy with loud music and people clomping around the room floors above. Also, people just let their doors slam when they left their room, so you always heard the door slam from rooms in the hallway. Spend a little more and stay elsewhere.
Stayed 4 nights in Jul 2022
Response from JW Front Desk on Jul 14, 2022
We're happy to see reviews that pay attention to detail, as you surmised we have indeed been rather busy with new staff, management, and a plethora of guests leading us to be booked out for multiple weeks. With so many people, old hands and new, it can be rather hectic to see to every detail, but you likely also noticed the efforts put forth to do so, we're happy to have had you with us and look forward to having you again in the future, where we've all gotten a little more used to the turbulence of such business.

10/10 Excellent

wendy

Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
We should have had to change rooms three twice but I was traveling with an elderly person and just stuck it out. The first room had no air conditioning and was swealtering hot but was in good condition. We switched rooms because we were like a sauna. The second room had a bath tub that was covered in black streaks and a sink that needed to be cleaned and light fixtures that didn't work but at least the beds were clean and the air worked. The inside looks so outdated and dilapidated.
Stayed 1 night in Jul 2022
Response from JW Front Desk on Jul 14, 2022
We apologize for any inconvenience, though we do wish that if you were continuing to find issues, that you would have let the 24/7 Front Desk Staff know, as they are there to be of use at any time. We look forward to providing a better experience the next time we have you.

10/10 Excellent

Akeel

Stayed 1 night in Jul 2022
Response from JW Front Desk on Jul 14, 2022
We cherish the moments where our efforts are recognized and our guests are happy, thank you for staying with us, and feel free to visit again anytime!

8/10 Good

kathy

Stayed 1 night in Jul 2022
Response from JW Front Desk on Jul 14, 2022
Always happy to see our efforts recognized and our guests happy, feel free to come again!

2/10 Terrible

Kerry

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
My stay was very disappointing, the bathtub was horrible, my pillow was yellow and along with crumbs in one of the beds. Also, we stayed for 4 nights and our room was not cleaned once
Stayed 4 nights in Jun 2022
Response from JW Front Desk on Jul 14, 2022
We do hope that when these issues came up, you informed the 24/7 Front Desk Staff and they saw to you efficiently and expediently.

6/10 Okay

Bobby

Stayed 1 night in Jul 2022
Response from JW Front Desk on Jul 14, 2022
We look forward to the chance of making your next stay a more pleasant and mentionable experience.

4/10 Poor

Kendra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
The hotel was extremely run down. Well past it’s prime. Paint peeling severely around shower surround which was falling apart. No updates done in the past 25 years. One sheet even had a hole in it. The breakfast was cereal, yogurt. No hot items. Very poor.
Stayed 1 night in Jun 2022
Response from JW Front Desk on Jul 14, 2022
We're sorry to see some maintenance may have been overlooked, just as you may have overlooked the waffle maker. We will be working to make your next visit with us a ore memorable time.