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Reviews of Ramada Hotel & Conference Center by Wyndham Grayling

2.5 out of 5
Ramada Hotel & Conference Center by Wyndham Grayling
2650 I-75 Business Loop, Grayling, MI

Reviews

7.0

Good

Rating 10 - Excellent. 231 out of 1000 reviews" "
Rating 8 - Good. 324 out of 1000 reviews" "
Rating 6 - Okay. 194 out of 1000 reviews" "
Rating 4 - Poor. 151 out of 1000 reviews" "
Rating 2 - Terrible. 100 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Jaclyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The property was quite but inside was very unclean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dawn, Houghton Lake

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 2x this winter and while they have a truck with a snowplow they don't clear the parking lot or walkways. There are signs that say to be careful walking as there may be ice and snow, but you could shovel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and play area. The kids had a lot of fun.
Stayed 1 night in Mar 2024

4/10 Poor

Carli

Travelled with family, Travelled with pets
Friday morning breakfast was less than adequate. No milk options for cereal even after my husband stated staff was made aware of the situation. No waffles. I did not see any fresh fruit available. I took my dog outside and slipped on the ice hidden underneath the snow. I am okay. When I reported it to the front desk, the receptionist said maintenance was not available. For the sake of future guests, please do better.
Stayed 1 night in Mar 2024

8/10 Good

Don, Mindemoya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for price. Great breakfast and pool area.
Stayed 1 night in Mar 2024

10/10 Excellent

Tabitha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it is an outdated hotel, it was clean all around and the staff were friendly. The pool area was very nice. We got the "Executive Suite" which has an upstairs and whirlpool, it was clean and very spacious. The 2nd bathroom upstairs made the room even better.

4/10 Poor

Amanda

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband ended up with bed bug bites to the point he had to go to urgent care. There was another group who found live bed bugs in their room. When we tried talking to someone the front desk lady said that she had no authority but the manager was coming in later and would call us. We received no phone call and when we called was told the manager wasn’t in her office.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jason

Disliked: Staff & service, property conditions & facilities
Room was connected to the pool area which was suppost to close at 10pm there were people out there yelling at top of there lungs untill 11pm my girlfriend had to call front desk 2 times and were still loud. Would not recommend
Stayed 1 night in Mar 2024

10/10 Excellent

karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of kids
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to get away and have a good trip with whomever
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024

4/10 Poor

Charles

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Property is in poor condition. Room cleaned before we got there but you can tell that the rooms are in desperate need of an update. Had that feeling of filth. Bath fan did not work. Exterior door to building broken. Numerous ceiling tiles throughout halls missing. Room doors function poorly. We had a poolside room. If your thinking of peace you won’t have it until after 1100pm, pool area is a free for all. I guess the price reflects what you are getting. We’ve been here a couple times with the family, and numerous snowmobile trips, we won’t be back until the do a makeover. We were there last two years ago and were told they were going to update, they have a new wall going in in the breakfast area, and can pretty much guarantee it’s being done by the Maintance people, not professionals. Disappointed in the hotel. It’s to bad it’s a nice setup for families with children.

6/10 Okay

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very firnedly and helpful!
Stayed 1 night in Feb 2024

10/10 Excellent

Casey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and kids enjoyed the hot tub and kiddie pool
Stayed 1 night in Feb 2024

2/10 Terrible

James

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We had a poolside room and there was loud music, screaming and hollering, kids banging ping pong paddles on the ping pong table until 1:30 AM. THEY WERE ALSO RUNNING UP AND DOWN THE OUTSIDE HALLS NOCKING ON DOORS. It was so bad I was tempted to pack up and find another hotel. If I had to do it over again I would have done just that around 11PM. AT LEAST I would have gotten a partial nights sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Allison

Stayed 1 night in Feb 2024

6/10 Okay

Asmund

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water on the floor in the bathroom, looked like it was leaking from the toilet.
Stayed 2 nights in Feb 2024

4/10 Poor

CarolAnn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First we had to wait for a while before anyone came to the front desk to check us in; those poor girls work the shift all by themselves. She then told us the bar and restaurant were no longer open bc they had to let the bartender go. Guests were waiting in their wet bathing suits to get pool towels from the front desk bc there were none in the pool area. Our room, especially the bathroom, was gross. Peeling paint, leaking sink, and grody. They have not updated or renovated since the 70's, at least that is what it looked like. Don't plug your phone into the power strip behind the night stand; you will see years worth of filth and garbage. The ping-pong table in the pool atrium looks like it's something picked out of the garbage, with big chunks of particle board missing from it. Weekend included breakfast is from 6am to 9am, so there will be no sleeping in for guests. Our visit ended with the fire alarm going off, repeatedly, beginning at 9 a.m. We could not get out of there fast enough! The pool opens at 9am and supposedly closes at 10 pm but the screaming children were all out there by 8:30 am yelling at the top of their lungs waking up the entire hotel. Evidently this was fine with the hotel staff who did nothing. This place has great potential with the big indoor pool and play area, restaurant/bar space, and convenient location right off the freeway, but has been left to fall apart for many years, it's sad. Very disappointing experience.
Stayed 1 night in Feb 2024

4/10 Poor

Elaine

Travelled with family
Disliked: Amenities, property conditions & facilities
We booked this hotel because it had a bar. When we checked in they said it was closed because they let their bartender go. The property was run down and desperately needs updating. I would not stay there again.
Stayed 1 night in Feb 2024

2/10 Terrible

John

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff where not friendly and argumentative when I informed them that I was not informed of a hold on my credit card during booking I was informed after my stay was paid in full giving me no ability to stay somewhere else without losing money
Stayed 2 nights in Feb 2024

6/10 Okay

Sheila

Travelled with family
Liked: Staff & service
Disliked: Amenities
The property was fine. Some areas were dark. The breakfast was poor to say the least. Much less items than a year ago. I would not recommend stay at this Ramada Inn.
Stayed 1 night in Jan 2024

10/10 Excellent

Kris

Travelled with group
Liked: Staff & service, amenities
nice pool and hot tub, good breakfast, bar in the hotel
Stayed 2 nights in Jan 2024

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointing and dirty.
This was a very outdated location. Looked like it was maybe some type of old mall or something. Has a ton of potential if someone put some money into it but it was very dirty throughout the entire facility, wiring hanging out of the ceiling. The rooms were not clean. Ours had vegetation growing out of the floor. The pool area was very large but we could quickly tell it was not very clean. The next day there was still stuff on the floor from the previous day. We were very disappointed with the hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Kayla

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Everett

Business traveller, Travelled with family
Disliked: Property conditions & facilities
Business & Family Extended Stay
The hotel is over 40years old and needs some tender loving care. House keeping was unavailable at times even with request made in advance. Breakfast was not always available during the week due few quest staying at hotel.
Stayed 11 nights in Dec 2023

4/10 Poor

Andrea

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We stayed there for New Year’s Eve as we do every year as a family do the kids can play in the pool and we can play cards. Hot tub was gross and should have been closed off. Hotel put out their karaoke machine and it was so loud you couldn’t hear due to the echo of the dome. When we asked to have it turned down, it just wasn’t. This place has declined over the years, we come back for the kids but if they don’t at least put a little effort into this place, I think we may have to change our tradition.
Stayed 1 night in Dec 2023

8/10 Good

Katie

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Terry Barton

Travelled with family and small children
Disliked: Property conditions & facilities
Dirty. Run down. Sat on bed and it flipped off the frame onto the floor. Found a bug on the other bed. We left within 5 minutes of check in.
Stayed 1 night in Dec 2023

10/10 Excellent

Gina, Hammond

Stayed 1 night in Dec 2023

4/10 Poor

Rachael

Travelled with family
Disappointing
We usually stay here so it pains me to day this, but we took our young children up to get away for the night and swim in the pool. The pool was FREEZING COLD. And the hot tub was filthy and smelled gross. The room was also filthy. We also booked a pool view hotel room and could barely see a corner of the pool though many, many rooms were empty. We ended up driving back home and not staying overnight.
Stayed 1 night in Dec 2023

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty and is getting run down. Trash set out around building not touched in the 2 days we stayed. Hallways were dirty and not vacuumed, our room had animal cookies on the floor from previous guests. Is a shame we have stayed here before and is going downhill.
Stayed 2 nights in Dec 2023

4/10 Poor

Debra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Subpar visit
Mold on wall above heater, windows lost seal allowing water to enter room and upon entering room we noticed towel had been placed atop the heater to catch the dripping water and it was very wet. No hot breakfast.
Stayed 1 night in Dec 2023

2/10 Terrible

Edward Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to cancel. Absolutely no Grace from Expedia or Hotel Management. Won’t be using the brand again and I will be discouraging everyone I know from using it as well. Do better
Stayed 1 night in Dec 2023

10/10 Excellent

Everett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Renay

Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Hunter

Stayed 4 nights in Oct 2023

2/10 Terrible

Renee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay there
No hot water. The place was very run down. Bar was not open even though they said it would be when I checked in. Poor breakfast poor bedding. TV didn’t work.
Stayed 3 nights in Oct 2023

6/10 Okay

Alida

Extremely dated property and it is apparent in the bathrooms especially. Looks basically the same as when I stayed there as a kid - 25 years ago.
Stayed 3 nights in Dec 2023

6/10 Okay

Jared

Liked: Cleanliness
Disliked: Staff & service
It was a fine stay but the tv was broken and they said spectrum was working on it but I did not see one worker trying to fix it and i was there for two days. So they basically were lying too me and my family. Also they had no commodity items like shaving cream or toothpaste, toothbrush. And every other hotel ive ever stayed at had those kind of items for guests.
Stayed 2 nights in Dec 2023
Response from Management on Dec 11, 2023
Thank you for taking the time to post a review. However, your comments are untrue. Spectrum was working remotely for 2 days to fix the problem. It was a signal error that didn't need them on property. We also do offer free shaving cream, toothpaste, toothbrushes, razors at the front desk. I apologize if you were told something different. We are currently training for new staff members and they may not have known. We apologize for that.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
The hotel was dirty and no longer maintained. Pool area was bad, carpet was filthy, cable didn’t work, heater didn’t work right, dirty underwear was behind dresser and garbage.
Stayed 1 night in Dec 2023
Response from Management on Dec 11, 2023
Thank you for pointing out our weak areas. We will strive to do better

10/10 Excellent

Ramada

Liked: Staff & service
Stayed 6 nights in Nov 2023
Response from Management on Dec 11, 2023
Thank you

4/10 Poor

Dawn

Room service ladies were awesome, the overall experience is the room stayed damp all the time, no working ventilation in the bathroom and black mold in the bathroom, the shower curtain is made out of material and the water comes through it and soaks the floor and toilet, the tile floors stay damp at all times. The bed sheets are too small for the bed and constantly coming off, you can hear kids playing in the courtyard from your room at 8:00 am, don’t expect to sleep in. I would not recommend staying at this Hotel, not worth the money.
Stayed 6 nights in Nov 2023

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
We got a poolside room, which was clean. The “dome” which is where the pool area is, was cold. Which made getting out the pool kinda suck. The pool was heated, but very cloudy. The hot tub was nice, the jets weren’t that strong, the kiddy pool was nice because of my smallest child. The arcade was okay, my kids had fun. They also did like the indoor playground. The breakfast was very limited. They did have sausage links and eggs, which were surprisingly good. The orange juice spat out water. I went to make my daughter cereal and I always smell milk before using, which I’m glad I did, because all 3 glass jars had spoiled milk. And even though a worker changed it out, I didn’t trust the jars being cleaned throughly. They do have a snack section at the front desk to buy from. Which was convenient. The bar is only open on Friday & Saturday which sucks because we stayed during the week as well. But the bartender made a pretty good mixed drink. There was a women there burning incense, which made the dome smell disgusting. It gave me a stomachache & a migraine. We ended up calling it a night. In conclusion, it’s a Ramada. There is nothing special about it.
Stayed 5 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could be a great set up if they cleaned and fixed it up some.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023

8/10 Good

randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
part of the building needs a refreshment. lack of basic cleaning around the grounds. easy access to I75
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Julie

Disliked: Cleanliness
Definitely will not stay here again. How smart is it to put an unlocked piano in an acoustic pool area so every kid can come bang on the keys at 7am? Not very, especially when it’s right next to your most expensive room. Also, no security or anything walking around to make sure things like this do not happen. Kids running til way passed 11pm in the halls screaming obscenities. Granted that’s also a parent problem but it’s also a hotel’s problem to make sure all guests have a great stay. No soundproofing whatsoever and there’s huge gaps in the doors where light comes in. They need more of a remodel and some better security/staff willing to check on things if they want guests to come back. Also it’s just dirty. Couches had dirt and food in between cushions.
Stayed 2 nights in Oct 2023

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but could use some updating
We only stayed one night but it was still good. The bed was really comfortable. I've stayed here before so I knew what to expect. It could use a little cosmetic updating (painting & carpeting) but I will continue to stay here when we're in the area again.
Stayed 1 night in Oct 2023