Graveson Vacation Packages

Nice team members. Easy checkin. Breakfast was plenty full with fresh ingredients. Right in the centre beside the cathedral. Great air con. Walkable to everywhere. Live concert with UB40 last night on the river was 3 minutes walk from the hotel. Hotel was exactly what we wanted.

I booked 2 days in this hotel taking care to choose on this app the largest one. When I arrived the room assigned to me was the smallest room I never saw, super narrow, impossible for me to stay, a very strong cigarette odor was in the corridor, the lady at the front desk helped me to find another room with the right dimensions but I was told that I needed to leave it the day after and change again. I changed again next morning, I asked a late check out (12 instead of 11..)explaining all the issues I get they refused and start to harass me by phone to finally send a super,aggressive young lady at 11.40 to litterally put high pressure on me abd speaking to me like a delinquent when I was late by 40 min.. bad experience for me I should have left the first day never been treated like that, I am really disappointed.

Although hotel deco was a little dated our room was kept spotlessly clean as were the public areas including grounds, pool and terrace which were tidy and daily maintained. Optional buffet breakfast was of typical French fair, popular items replenished on request, bakery items I believe were baked on premises. Also available were scrabbled eggs cooked to order. The was also a bar at reception offering canned and bottled drinks and ice cream to purchase during the day. All staff were polite and friendly, Maria and Christine were particularly welcoming and helpful, assisting with local recommendations and booking of taxi transport. The only gripe I have is having booked a no smoking room as none smokers, there weren’t any outside no smoking public areas so we had to sit amongst smokers at breakfast and any other times on the outside terrace, around the pool and gardens. Plus we had smoke drifting onto our private room terrace from neighbouring ones and found cigarette ash which could only have dropped from the Juliette windows of the supposedly non smoking room above ours! I would recommend this hotel for the hospitality and small attention to details including their soft white towels but be more aware of the leniency towards the many smokers that seemed to also be holidaying whilst we were there