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Reviews of Sunstar Alpine Hotel Flims

3.5 out of 5
Sunstar Alpine Hotel Flims
RUDI DADO, 8, Flims, Graubuenden

Reviews

8.6

Excellent

Rating 10 - Excellent. 51 out of 115 reviews" "
Rating 8 - Good. 53 out of 115 reviews" "
Rating 6 - Okay. 5 out of 115 reviews" "
Rating 4 - Poor. 3 out of 115 reviews" "
Rating 2 - Terrible. 3 out of 115 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the Sunstar hotel has been sold
we enjoyed our stay, the hotel has a homey feeling, country style of the past, helpful staff, excellent breakfast buffet, quiet surrounding, in walking distance to the main ropeway station, and a most gracious front desk, all this making a great holiday though a bit short. was looking forward to return but it will not happen to my regret.
Stayed 1 night in Aug 2019

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family stay, cool dayhikes to the lakes
Very family and child friendly place! Excellent service, crib and child chair provided anytime. There's also a playroom for kids, right next to the bar! :-)
Stayed 3 nights in Jul 2019

8/10 Good

David

Liked: Cleanliness
Good, solid choice for a family with kids.
This was a good hotel for an extended family with kids with awesome shuttle service to the slopes. The reception/concierge was great--so friendly. This is an old hotel though. Yes, it is charming. But older furnishings, look, etc. Everything worked fine; no issues with TV, water, internet, etc. Large, clean bathroom, comfortable beds. Our particular room for 2 was on smaller side (other adults and kids stayed in another), but it did have a great terrace and the weather permitted us to use it. Breakfast was good and generous, more on the American (heavier) rather than European style of food, but great variety. We did not have dinner at the hotel, so cannot say anything about that. We did have drinks at the bar, and the service there left something to be desired. Our family enjoyed our drinks until staff started turning off all the lights at around 10ish, which to us is way too early. We moved ourselves to the lobby area to finish our drinks and conversation. The gentleman who shooed us out of the bar was working the breakfast room the next morning so perhaps he needed his rest. Also, the hotel is located very close to the bus drop off area. Upon arrival our GPS misled us and we ran around in circles, so we suggest really researching this before going. The area is fine; within short walking distance to plenty of small shops and restaurants. Overall a solid choice. We were here for peak of snowboarding season, so not inexpensive, but you pay for location!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decor/ambiance in the hotel. Nice view from our balcony. Great pool area for relaxing after a day of skiing. Free shuttle to the slopes was great...no schlepping of equipment to the town shuttle!! Staff was extremely friendly. Would definitely stay here again!
Stayed 2 nights in Feb 2019

8/10 Good

Rolf

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flims/Laax skiing
The hotel is super friendly, clean, and has everything you need to enjoy the mountains in the area, either in winter or summer. They also have a very nice and clean wellness area, the pool is on the small side but is still very comfortable. For skiing you need to take the hotel shuttle or walk to the bus stop which is about a 5 minute walk. I would stay here again.
Stayed 2 nights in Jan 2019

10/10 Excellent

Ana, Miami FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel excellent buffet breakfast and nice location
Stayed 2 nights in Sep 2018

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quite room! Great location!
Stayed 1 night in Aug 2018

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family
Fantastic hotel. Great atmosphere and location. Pianist played at night. Room with a great view. Included Breakfast was amazing. It felt like a 5 star hotel. Walking distance to a gorgeous lake with plenty of activities. We liked it so much that we delayed our departure time to our next destination.
Stayed 1 night in Jul 2018

8/10 Good

Danno, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice historic hotel
Stayed one night before a ski trip in Flims. very nice historic hotel that kept it's charm even after updated renovations. excellent dinner, superior service delivered by very pleasant staff. Everyone was always cheery and positive. Max the ski shuttle driver was most helpful. enjoyed my short time at this hotel and would return (I'm hoping) with my wife in a minute.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Very nice, just no sleep in....
The Hotel is really nice and the rooms very neat and coazy! The Breakfast very good!!!! The only thing was, we had a room right next to a very, very, very old personnel elevator, which was so nosy, that you simply could no longer sleep at 8am in the morning. When we told this to reception, they didn't care and even the "boss" standing next to the lady had nothing to say.... not even a "sorry" that didn't feel good. Offering a coffee or a discount for our next stay.... it wouldn't had to be much... well our roos were 415 and 416, so DONT take those....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

lorraine , H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Beautiful scenery
My family and I had a wonderful time at this hotel. Very well run and friendly staff. The location is very quite so you have to travel out for an option of restaurants. The facilities are good although the gym area is in need of updating. Meals were pleasant but could be better but that's my personal taste.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
A comfortable hotel. Beautiful area.

10/10 Excellent

Lori, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel! Very clean, comfortable, great amenities, beautiful area, friendly staff, no complaints at all. Highly recommend it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Joergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christopher, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laax de luxe
Superb location with outstanding service and connecting minibus to ski gondola. Excellent cuisine with option of stubl. Gigantic breakfast choice. Very pleasant lounge with live evening music and regular teatime treats. Informal but highly efficient style condusive to relaxation. Well-being facilities good and the opportunity for summer wanderweg right on doorstep!

8/10 Good

Afranio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Benedek, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel!
Amazing neighborhood, great service and activities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful experience set in natural surroundings
Sunstar hotels know true hospitality. They have exceptional attention to detail and we would have liked to have stayed at this hotel a week. The room was wonderful, the service was amazing and our room rate included lift passes which I think was such an incredible touch on an already wonderful experience. Absolutely no doubt I will be returning to this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
The Sunstar is a great hotel for a ski holiday. The staff are exceptionally helpful and made the stay. Location was great and with the hotel shuttle to the lifts, it was perfect. Food in the restaurant was above average as were all the facilities on-site.

10/10 Excellent

Fred the gypsy, Wasilla, AK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for hikers and couples
Great hotel for hiking to the Rhine gorge and to the conn and lake caumasee restaurants. great hotel with a beautiful lobby and rooms very elegant and well done. Superb breakfast! Only negative I would add is that the rooms were not air conditioned, though this is very common in European hotels.

10/10 Excellent

Lisa, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treated like a star!
My boyfriend and I loved the hotel. The staff were super friendly in particular Martina in reception. She was polite and friendly to us at all times. It was a real pleasure to be welcomed into this hotel by such great staff! The rooms were clean and comfortable.

10/10 Excellent

Etienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Lage. Guter Empfang. Sehr grosszügiger Büffet.
Stayed 1 night in Jul 2019

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne adresse !
Excellent rapport qualité prix, bel hôtel très bien situé. C’est très intéressant de prendre la demi pension car on y mange très bien. Patron et personnel très sympathique, à recommander !
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOTEL MARAVILHOSO....EXCEPCIONAL LOCALIZAÇÃO SHOW...ATENDIMENTO EXCELENTE....ACOMODAÇÕES UM CHARME....
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel als klasse Ausgangsbasis für Wanderungen etc, familienfreundlich
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Sehr gute Lage und freundlicher + kompetenter Service
Stayed 3 nights in Feb 2019

8/10 Good

Gustav

Travelled with family and small children
Liked: Cleanliness, staff & service
Die Zimmer müssten erneuert werden. Kein Lift zum 5. Stock!!
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Überteuertes Hotel
Überteuertes Hotel für ein normales Standard-Zimmer. Die grösste Fläche des Hotels ist mit Teppich versehen. Das Teppich sieht mind. 35 jährig alt aus und verleiht einen schmudeligen Touch. Sollte mal ersetzt weden oder in heutiger Zeit ohne Teppich. Freundlichkeit des Empfangspersonal ist sehr nett.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel mit super Wellness-Bereich. Gutes Essen und sehr freundliches Personal.
Stayed 7 nights in Jan 2019

2/10 Terrible

Malte

Liked: Cleanliness
Disliked: Room comfort
Massenunterkunft Jugenherbergsstyle
Wir haben für eine Nacht ein Zimmer für vier Personen gebucht. In der Buchungsbestätigung wurden vier Einzelbetten bestätigt, die sich vor Ort als zwei simple Pritschen herausstellten, wie man sie aus Jugendherbergen kennt. Diese wurde in ein sehr kleines Zimmer gequetscht, sodass man fast nicht mehr um das eine Queen Bett herumlaufen konnte. Das war eine riesige Enttäuschung, da normalerweise Beistellbetten klar ausgewiesen werden, dieses Hotel sich das aber verkniffen hat. Hätten wir gewusst, dass wir eben nicht vier Einzelbetten erhalten, wären wir niemals in das Hotel gefahren. Vor Ort wurde alles auf Fehler von hotels.com geschoben und man stellte sich quer und mir wurde empfohlen, das nächste Mal einfach über deren Seite zu buchen - ein nächstes Mal wird es aber hunderprozentig nach so einer Enttäuschung einfach nicht geben.
Stayed 1 night in Jan 2019

8/10 Good

Xie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es ist zwar ein wenig weit von der Talbahnstation weg, aber der hervorragende Schuttle Service kompensiert es. Ich würde das Hotel wieder wählen.
Stayed 1 night in Dec 2018

4/10 Poor

IVAN

VECCHIO HOTEL
OTTIMA POSIZIONE MA HOTEL VECCHIO E PERSONALE SCORTESE, COLAZIONE SCARSA
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes hotel, zimmer war gross, personal sehr freundlich
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

ludwig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magi
Mycket mysigt och fräscht hotell i Schweiziska bergen, bra bastu och spa och nära till restauranger och natur.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Übernachtung war am Geburtstag, als Aufmerksamkeit des Hotel-Teams gab es eine handgeschriebene persönliche Karte und eine sehr gute Flasche Wein.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities, room comfort
Bei 4 Sternen erwarte ich mehr
Das Hotel ist in die Jahre gekommen und wir haben wohl auch noch ein Budget-Zimmer erwischt. Ich fühlte mich eingeengt im Zimmer... Das Frühstück war sehr gut, aber der Frühstücksraum ist wie in einer Jugendherberge..
Stayed 2 nights in Jul 2018

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekommenderas!
Mycket trevligt hotell, gratis parkering, pool och bastu. Gratis minibar på rummen!! Frukostbuffén var superb och den enda middagen vi åt på hotellet var också helt fantastisk! Bara några minuter till fantastiskt vackra Cauma-sjön.
Stayed 4 nights in Jul 2018

10/10 Excellent

Charles

Liked: Staff & service, property conditions & facilities, room comfort
Single Room more spacious than expected, with bathtub. Facilities include sauna and steam bath, which facilitated me to relax myself after hiking around.
Stayed 2 nights in Jul 2018

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très satisfait
seulement une nuit pour assister à un concert. L'hôtel est excellent : accueil - chambre très propre - salle de bain bonne, sauf la hauteur de la baignoire et un manque de barre d'appui pour se doucher. Le petit déjeuner = un rêve, on ne peut faire mieux !
Stayed 1 night in Mar 2018

8/10 Good

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne expérience
Trés bonne expérience. Chambre bien équipé, petit spa mais trés agréable. Bon restaurant et excellent petit déjéuner. Trés calme.
Stayed 1 night in Mar 2018

8/10 Good

SARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
שהייה במלון Sunstar Alpine Hotel Flims
בדרכי למלון לקראת החופשה נפלתי ושברתי את רגלי. כיוון שכך נמנעה ממני האפשרות ל"הנות מכל מנעמי המלון. אסתפק בכך שארוחת הבוקר שבעלי הביא לחדרי, כמובן באישור הצוות, ענה לצרכים ורצוני. צוות העובדים פעל בכל עת וללא שבקשנו זאת, להקל על שהותנו עד לפינויי מהמלון. במקרים בהם בקשנו את עזרתם עשו זאת בחפץ לב, מבלי שנדרשנו להכביר מילים והסברים. המלון עצמו נעים החדר בו שהינו מרווח ונקי. בקיצור בשמחה אחזור לשם למרות חווייתי הנ"ל שהמלון לא היה אשם בה.
Stayed 3 nights in Jan 2018