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Quality Inn & Suites Grants - I-40 – Avis

2.5 out of 5
Quality Inn & Suites Grants - I-40
1496 E Santa Fe Ave, Grants, NM

Avis

7,4

Bien

Note de 10 – Excellent, d’après 178 avis sur 666." "
Note de 8 – Bien, d’après 238 avis sur 666." "
Note de 6 – Acceptable, d’après 129 avis sur 666." "
Note de 4 – Médiocre, d’après 68 avis sur 666." "
Note de 2 – Terrible, d’après 53 avis sur 666." "

7,6/10

Propreté

8,0/10

Service et personnel

7,0/10

Commodités

7,0/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Françoise

Super hôtel bien tenu et propre. Belle grande chambre.
Séjour de 1 nuit en août 2018

6/10 – Acceptable

Deanna

The gentleman who checked us in was very professional. The outside of the property was unkept! Also the breakfast was very limited.
Séjour de 1 nuit en mai 2024
Quality Inn Management a répondu le 21 mai 2024
Dear Deanna, Thank you for taking the time to give us a review. We will be working to update our outside appearance soon. We hope you will give us another chance in the future.

10/10 – Excellent

Ken

Séjour de 1 nuit en avril 2024
Quality Inn Management a répondu le 21 mai 2024
Thank you for your review.

8/10 – Bien

Diane

Points forts : Propreté, service et personnel
Lack of breakfast. No eggs, meat or bread of any kind. They did have a toaster tough????
Séjour de 1 nuit en avril 2024
Quality Inn Management a répondu le 23 avr. 2024
Dear Diane, I would like to apologize for any misunderstanding on our breakfast options. We do have it posted on our official website what we offer. Thank you for taking the time to give us a review. Have a nice day.

10/10 – Excellent

Rose

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great Experience.
Séjour de 1 nuit en avril 2024
Quality Inn Management a répondu le 8 avr. 2024
Dear Rose, Thank you for your positive feedback!! Have a great day!!

6/10 – Acceptable

Dave

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
Breakfast was almost non existence. Very dated renovations was not very good. All hotels in this strip are related need I say more
Séjour de 1 nuit en avril 2024
Quality Inn Management a répondu le 8 avr. 2024
Dear Dave, Thank you for taking the time to give us a review. I apologize for any misunderstandings with our breakfast options. We hope to be remodeling our entire property soon. We have replaced all our mattress, curtains and some flooring.

8/10 – Bien

Ben

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall just a good, low cost hotel to stay for the night. The pool and hot tub were very nice.
Séjour de 1 nuit en mars 2024
Quality Inn Management a répondu le 8 avr. 2024
Thank you for taking the time to give us a review. We look forward to serving you in the future.

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Quality Inn Management a répondu le 8 avr. 2024
Thank you for your feedback!!

6/10 – Acceptable

Christina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Not much of a breakfast. Accessible bathroom was great.
Séjour de 1 nuit en mars 2024
Quality Inn Management a répondu le 14 mars 2024
Dear Christina, Thank you for your feedback. We hope to see you in the future.

8/10 – Bien

Kimberly

Voyage de couple
Stopped for 1 night while traveling. Room was clean and comfortable. Free breakfast was limited to cereal or waffles.
Séjour de 1 nuit en mars 2024
Quality Inn Management a répondu le 7 mars 2024
Dear Kimberly, Thank you for taking the time to give us a review. We look forward to serving you in the future.

10/10 – Excellent

Roderick

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Quality Inn Management a répondu le 6 mars 2024
Thank you for taking the time to give us a review. Have a great day!!

2/10 – Terrible

Kay

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
Not great
Older place, had been remodeled but was not great quality. Our TV wasn’t working (getting a signal), we tried to call the front desk only got a busy signal. Husband went to the front desk and was told someone would be there shortly. No one showed up. Very disappointed in pay as much as we did for the quality.
Séjour de 1 nuit en février 2024
Quality Inn Management a répondu le 27 févr. 2024
Dear Kay, I apologize for any issues you experienced on your recent stay. We are working hard to fix these issues.

6/10 – Acceptable

Sharon

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Nothing special here, room was clean. Breakfast was limited, the juice machine not working. Only hot item was making a waffle. Front desk staff was nice.
Séjour de 1 nuit en février 2024
Quality Inn Management a répondu le 23 févr. 2024
Dear Sharon, Thank you for your feedback. Our juice machine is down however we do offer juice in a pitcher. Our apologies for any misunderstanding.

10/10 – Excellent

Nichole B

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
On a three day road trip and was quite relieved to find a pet friendly hotel that was up to par! Others on the first 2 nights did not !
Séjour de 1 nuit en janvier 2024
Quality Inn Management a répondu le 29 janv. 2024
Thank you Nichole B. for taking the time to give us a review. We love our furry friend and will be happy to accommodate here at the Quality Inn & Suites I-40.Have a great day!!

8/10 – Bien

Bob

Séjour de 1 nuit en janvier 2024
Quality Inn Management a répondu le 12 févr. 2024
Dear Bob, Thank you for your feedback.

8/10 – Bien

Michael

Voyage en famille
Points forts : Service et personnel
Comfortable beds. Roomy room. No freezer compartment and filthy disgusting carpet in room
Séjour de 1 nuit en janvier 2024
Quality Inn Management a répondu le 19 janv. 2024
Dear Michael, Thank you for your feedback. I will advise my maintenance supervisor about the carpets in your room so we can clean them right away. Thank you for bringing this to our attention. Have a nice day.

6/10 – Acceptable

Vicky

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Our stay was comfortable. The free brea k fast was a joke. All that was offered were 2 sugar laden cold cereals an 1 pitiful waffle machine that was not enough to support the need.
Séjour de 1 nuit en décembre 2023
Quality Inn Management a répondu le 9 janv. 2024
Dear Vicky, I apologize for the misunderstanding concerning our breakfast options. We have added a second waffle iron to support the demand. I hope you will consider staying with us in the future.

10/10 – Excellent

victor

Voyage en famille, Voyage d’affaires
Points forts : Propreté, commodités
Better than expected
Séjour de 1 nuit en janvier 2024
Quality Inn Management a répondu le 9 janv. 2024
Dear Victor, Thank you for taking the time to give us a review.

10/10 – Excellent

Kathryn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Quality Inn Management a répondu le 9 janv. 2024
Dear Kathryn, Thank you for your feedback.

10/10 – Excellent

Joe

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Quality Inn Management a répondu le 4 janv. 2024
Dear Joe, Thank you for your review. We strive to provide an excellent service to all of our guest and we look forward to serving you in the future!

6/10 – Acceptable

Richard

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Breakfast was really bad. Cereal but no milk. Everything was below standard
Séjour de 1 nuit en décembre 2023
Quality Inn Management a répondu le 4 janv. 2024
Dear Richard, On behalf on the entire hotel I would like to apologize for the lack of milk on our breakfast for that day. We have notified the general Manager to ensure we avoid this situation in the future. We hope you will consider staying in the future.

6/10 – Acceptable

Jeanine

Voyage de couple
Points forts : Service et personnel
Séjour de 1 nuit en décembre 2023
Quality Inn Management a répondu le 31 déc. 2023
Dear Jeanine, Thank you for your feedback.

6/10 – Acceptable

Robert

Points forts : Service et personnel
Points faibles : Propreté
Easy to find, convenient to area amenities. Staff was friendly, and helpful with finding restaurants nearby. Carpet in our room 301 was stained in numerous areas. Outside shrubs and landscaping needs attention.
Séjour de 1 nuit en décembre 2023
Quality Inn Management a répondu le 31 déc. 2023
Dear Robert, Thank you for your feedback. We are working hard to these issues. We hope you will consider staying with us in the future.

8/10 – Bien

Rodney

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Old but very clean
Séjour de 1 nuit en décembre 2023
Quality Inn Management a répondu le 28 déc. 2023
Dear Rodney, Thank you for your feedback. We hope to be updating soon.

10/10 – Excellent

Angel

Séjour de 1 nuit en décembre 2023
Quality Inn Management a répondu le 29 déc. 2023
Dear Angel, Thank you for your review.

2/10 – Terrible

Jeff

Points faibles : Service et personnel
We had to pay again once we got to the hotel.
Séjour de 1 nuit en décembre 2023
Quality Inn Management a répondu le 28 déc. 2023
Dear Jeff, I apologize for any misunderstanding. However if you pay online then we only ask for a credit card for incidentals. If you feel you were not charged correctly please call me direct so I am able to assist in this discrepancy. Thank you for staying with us and we hope you will consider staying woith us in the future.

10/10 – Excellent

alison

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best bed n pillows ever. Check n was quick and friendly. I’ll stay at grants New Mexico again.
Séjour de 1 nuit en décembre 2023
Quality Inn Management a répondu le 21 déc. 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn & Suites Grants - I-40 and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.

6/10 – Acceptable

Jacqueline

Points forts : État et installations de l’hébergement
I’m writing this a couple weeks after my stay, and honestly, I can’t remember much about it, which probably means that it was just fine, but not remarkable. Clean, safe, and convenient as a highway motel probably gets.
Séjour de 1 nuit en décembre 2023
Quality Inn Management a répondu le 26 déc. 2023
Dear Jacqueline, Thank you for your feedback and for taking the time to give us a review. Have a nice day!!

4/10 – Médiocre

Kevin

Points forts : Service et personnel
Séjour de 1 nuit en décembre 2023
Quality Inn Management a répondu le 13 déc. 2023
Dear Kevin, On behalf of the entire hotel I would like to apologize for being less than excellent on your recent stay. We hope you will consider staying with us in the future.

10/10 – Excellent

Sherwood

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Been there several times. It has been upgraded over the years.
Séjour de 1 nuit en novembre 2023
Quality Inn Management a répondu le 5 déc. 2023
Dear Sherwood, Thank you for taking the time to give us feedback. We look forward to serving you in the future.

2/10 – Terrible

Amy, Hiram

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We arrived late due to delays. Upon arrival the property already looked run down and not as pictured on Expedia. We were provided keys and were instructed to go in the middle door. The middle door was not secured (safety concern). Upon attempted entry to our room, the keys did not work. I went all the way to the front desk to be assigned another room upstairs (there is no elevator). There were no linens for the fold out sofa and were brought 1 pillow, a king size sheet set (it’s a full size) and a very damp comforter. The tub did not appear to be clean. The toilet had fecal material in it and it was clogged upon the first flush. The breakfast was very minimal and after the rest of the experience we chose to not partake.
Séjour de 1 nuit en novembre 2023
Quality Inn Management a répondu le 29 nov. 2023
Dear Amy, Thank you for taking the time to give us a review. I apologize for being less than exceptional on your recent stay. I have spoken with my housekeeping Supervisor concerning the no linen on the pullout couch. We hope to avoid these types of situations in the future. I hope you will consider staying with us in the future.

10/10 – Excellent

Valerie

Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement
It was dark when I arrived. The time changed just recently and outside lights weren't on yet.
Séjour de 1 nuit en novembre 2023
Quality Inn Management a répondu le 9 nov. 2023
Dear Valerie, Thank you review.

10/10 – Excellent

Clara

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It wS very quiet and we had a good time. I recommend it to anyone .
Séjour de 1 nuit en octobre 2023
Days Inn Management a répondu le 28 oct. 2023
Dear Clara, Thank you for such a positive review!! We look forward to seeing you in the future.

8/10 – Bien

Edgar

Séjour de 1 nuit en octobre 2023
Quality Inn Management a répondu le 9 nov. 2023
Dear Edgar, Thank you for your feedback.

2/10 – Terrible

Gary

Séjour de 1 nuit en octobre 2023
Quality Inn Management a répondu le 6 nov. 2023
Dear Gary, I would like to apologize for not exceeding your expectations on your stay. We hope you will give us a chance in the future.

10/10 – Excellent

Sandra

Gem!
Super nice at check in. Room was huge and clean. Breakfast was a little slow, but the gentleman who was refilling everything was great- was actively working to make sure everyone had their fill. Would absolutely stay here again.
Séjour de 1 nuit en octobre 2023
Quality Inn Management a répondu le 16 oct. 2023
Dear Sandra, Thank you for your feedback on your recent stay here in Grants, NM. I will make sure to share your feedback with my staff. We look forward to seeing you in the future.

2/10 – Terrible

Sharon

Séjour de 1 nuit en octobre 2023
Quality Inn Management a répondu le 6 nov. 2023
Dear Sharon, I would like to apologize for not exceeding your expectations on your stay. We hope you will give us a chance in the future.

10/10 – Excellent

Raymond

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a great stay.
Séjour de 2 nuits en octobre 2023
Quality Inn Management a répondu le 14 oct. 2023
Thank you for your feedback. We strive to provide a 5 star experience. We look forward to seeing you in the future.

2/10 – Terrible

christina

Séjour de 1 nuit en octobre 2023
Quality Inn Management a répondu le 6 nov. 2023
Dear Christina, I would like to apologize for not exceeding your expectations on your stay. We hope you will give us a chance in the future.

2/10 – Terrible

Murat

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Price to what u get in return ratio is unfavorable
Séjour de 1 nuit en octobre 2023
Quality Inn Management a répondu le 10 oct. 2023
Dear Murat, I apologize for being less than excellent on your recent stay. We hope you will give us another chance in the future.

2/10 – Terrible

Lisa

Voyage en groupe
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
One of the worst places I’ve stayed
The hotel smelled bad; room was exceptionally dirty-floors, tub, door knobs and bathroom mirror were dirty; linen was supposed to be white and was dingy gray, bedspread was stained or soiled.
Séjour de 1 nuit en septembre 2023
Quality Inn Management a répondu le 19 sept. 2023
Dear Lisa, On behalf of the entire hotel I would like to apologize for being less than exceptional of you recent stay. We strive to provide a 5 star experience to every guest. I will speak with my housekeeping department concerning these issues. Thank you for bringing them to my attention. We hope you will consider staying here in the future.

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté
Front desk service was extremely nice and helpful. Once we got to our room the tv didn’t work. It seemed to be broken on the stand. Also we noticed in the bathroom behind the toilet it wasn’t cleaned and looked like urine was still on the floor. We went into the hot tub and it had an insane amount of chlorine to a point it burnt our eyes and even got a chemical burn on our skin.
Séjour de 1 nuit en septembre 2023
Quality Inn Management a répondu le 13 sept. 2023
Dear Guest, On behalf of the entire hotel I would like to apologize for the issues you experienced on your recent stay. I have spoken to my housekeeping and maintenance department with your concerns. I hope you will consider staying with us in the future.

10/10 – Excellent

Mickee, Phx

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
For the town it is in, it's fine to stay at when you are traveling. Room is clean and they have eggs and bacon for breakfest.
Séjour de 1 nuit en septembre 2023
Quality Inn Management a répondu le 12 sept. 2023
Dear Mickee, Thank you for your feedback. We look forward to assisting you in the future.

6/10 – Acceptable

Tabbetha, Laveen

Points faibles : Propreté, état et installations de l’hébergement
No elevator, the parking lot is dimly lit. During the night it sounded like there was a train running by the property. There appeared to be some homeless people sitting on the curb to the entrance from the main street. My room smelled musty and the beds were very hard and uncomfortable. Also, there was a dead bird at the check-in entrance. Two staff people inside were more interested in talking about their schedule than assisting me. So, I just laid the key cards on the counter and walked out. I wanted to alert them to the dead bird at the entrance. I do not recommend staying here, unless it's the only option available.
Séjour de 1 nuit en septembre 2023
Quality Inn Management a répondu le 12 sept. 2023
Dear Tabbetha, On behalf of the entire hotel I would like to apologize for being less than excellent on your recent stay. We strive to provide a 5 star experience to all our guests. I will use your feedback to better train our employees. Thank you for taking the time to bring this to our attention.

8/10 – Bien

Reiter

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Sehr freundlicher Empfang
Séjour de 2 nuits en septembre 2023
Quality Inn Management a répondu le 4 sept. 2023
Dear Reiter, Thank you for your feedback

10/10 – Excellent

Karen

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
The suite we were in had a light that wouldn’t turn off. We didn’t discover this until bedtime. The clerk managed to find us another room on the same floor just down the hall even though there was a fair in town. Service is very good. Hotel could use some small maintenance.
Séjour de 1 nuit en septembre 2023
Quality Inn Management a répondu le 4 sept. 2023
Dear Karen, Thank you for your feedback. We hope to be updating soon.

8/10 – Bien

Harry Lee

Voyage en famille
It was okay. The room was clean and comfortable. I didn't see much staff.
Séjour de 1 nuit en août 2023
Quality Inn Management a répondu le 23 août 2023
Dear Harry, Thank you for your feedback.

10/10 – Excellent

Joe

Séjour de 1 nuit en août 2023
Quality Inn Management a répondu le 12 sept. 2023
Dear Joe, Thank you for your feedback.

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
Quality Inn Management a répondu le 21 août 2023
Dear Valued Guest, Thank you for your time and feedback.

8/10 – Bien

vicki

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
Quality Inn Management a répondu le 18 août 2023
Dear Vicki, Thank you for your feedback.